Call Center Jobs in Yemen
14 Jobs Found
<p><br></p><p>KEY ACCOUNTABILITIES:</p><p>Under the direct supervision of the Head of Programme, the National Programme Officer (NOB) will lead and execute the following core field accountabilities:</p><p>Operational Programme Management & Modality Execution</p><p>Manage and supervise the day-to-day implementation of emergency food assistance, nutrition interventions, livelihoods, school feeding, and shock-responsive safety net programs under the Mukalla Field Office footprint, ensuring all deliveries align with the approved Field Office Operational Plan. Lead the review, technical appraisal, and validation of local field proposals, operational targets, and Field Level Agreements (FLAs), ensuring perfect synchronization with WFP s corporate standards and protection criteria. Monitor the contextual viability of both In-Kind and Cash-Based Transfer (CBT) systems across Mukalla s markets, tracking financial service provider (FSP) capacities and clearing localized distribution blocks promptly.</p><p>Operational Information Management, Reporting & Donor Missions</p><p>Lead the compilation, verification, and drafting of all internal and external field reports, including donor updates, input notes for corporate Situation Reports (SitReps), and Country Brief entries. Review, check, and systematically audit monthly distribution invoices, commodity ledgers, and narrative project reports submitted by Cooperating Partners (CPs). Ensure absolute data integrity and reconciliation before clearing documents for final system entry. Support the Head of Field Office in preparing strategic logistics, safety protocols, and detailed site briefs for visiting international donor delegations or senior internal monitoring missions. Continuous CP mapping; with SWAT analysis.</p><p>Team Leadership, Capacity Strengthening & Partner Governance</p><p>Direct, mentor, and evaluate the performance of junior national staff and monitoring assistants, cultivating a highly collaborative, inclusive, and top-performing field team. Maintain professional, routine working-level relationships with local line ministries, humanitarian partners, international NGOs, and community leaders to share real-time context data and prevent duplication of food assistance activities. Act as Head of Programme Officer-in-Charge when formally designated. Support the Head of Field Office and Head of Programme with contextual, policy, and operational analysis. Represent the Field Office in relevant Country Office programme meetings, as delegated. Contribute to programme strategies, concept notes, proposals, and identification of new programme and partnership opportunities. Coordinate with Supply Chain, monitoring, vulnerability analysis, targeting, and registration functions. Lead/ contribute to weekly Field Office situation reporting and follow-up on monitoring findings. Strengthening the capacity of cooperating partners and government counterparts. Communication; Work on retelling/repackaging the story of Mukalla FO, showcasing strengths and opportunities.</p><p>Monitoring, Digital Identity & Accountability to Affected Populations (AAP)</p><p>Oversee the scheduling of routine field verification missions to final distribution points (FDPs) and storage warehouses to audit food quality, verify physical safety conditions, and collect direct beneficiary feedback. Coordinate the tracking of field bottlenecks and complaints flagged through WFP s centralized Call Center, guiding the Field Office team in compiling field evidence to resolve open cases and complaints within established corporate timelines. Direct and track field-level digitalization efforts, providing day-to-day operational support to partners executing household retargeting exercises, digital registry validation, and biometric SCOPE registration workflows.</p><p>DELIVERABLES AT THE END OF THE CONTRACT</p><p>Mukalla Field Office Distribution Targets Achieved: Successful, timely execution of all emergency safety net cycles under the Mukalla footprint, fully verified through clean CP distributions and reconciled food ledgers.</p><p>CP Performance Audits Concluded: Fully audited and validated monthly narrative and quantitative reports for all active FLAs in the Mukalla sector completed on time.</p><p>Donor Briefing Portfolios Delivered: High-quality, context-specific site briefs, progress summaries, and data visualizations packaged for international mission delegations.</p><p>Call Center Case Registry Closed: Systematized tracking and documented resolution of all localized complaints and field bottlenecks logged under the field office s area of responsibility.</p><p>QUALIFICATIONS & EXPERIENCE REQUIRED:</p><p>Education: Advanced University Degree (Master's or equivalent) in International Relations, Social Sciences, Business Administration, Economics, Development Studies, or a related academic area with a minimum of three (3) years of relevant professional experience. Alternatively, a First University Degree (Bachelor's) combined with a minimum of five (5) years of progressively responsible professional experience in humanitarian/development program execution</p><p>Experience Profile Knowledge & Technical Competencies:</p><p>Demonstrated experience in managing complex, multi-modality humanitarian operations (In-Kind and CBT), field operations management, or emergency food assistance support. Proven track record in partner management, including reviewing legal partnership agreements, auditing financial/narrative reports, and managing compliance loops. Direct experience supervising, mentoring, and leading national staff teams or field monitoring networks in high-risk or volatile settings. Strong knowledge of UN/WFP system policies, program rules, field monitoring frameworks, and risk management guidelines. Familiarity with digital identity management systems (biometric SCOPE registration workflows), Accountability to Affected Populations (AAP) protocols, and gender/protection mainstreaming in emergencies. Excellent report-writing and analytical skills, with a proven ability to synthesize complex field data into clear technical briefs. IT profeciency</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Advanced University Degree (Master's or equivalent) in International Relations, Social Sciences, Business Administration, Economics, Development Studies, or a related academic area with a minimum of three (3) years of relevant professional experience. Alternatively, a First University Degree (Bachelor's) combined with a minimum of five (5) years of progressively responsible professional experience in humanitarian/development program execution</p><p><strong>Knowledge & Technical Competencies:</strong></p><ul><li>Demonstrated experience in managing complex, multi-modality humanitarian operations (In-Kind and CBT), field operations management, or emergency food assistance support.</li><li>Proven track record in partner management, including reviewing legal partnership agreements, auditing financial/narrative reports, and managing compliance loops.</li><li>Direct experience supervising, mentoring, and leading national staff teams or field monitoring networks in high-risk or volatile settings.</li><li>Strong knowledge of UN/WFP system policies, program rules, field monitoring frameworks, and risk management guidelines.</li><li>Familiarity with digital identity management systems (biometric SCOPE registration workflows), Accountability to Affected Populations (AAP) protocols, and gender/protection mainstreaming in emergencies.</li><li>Excellent report-writing and analytical skills, with a proven ability to synthesize complex field data into clear technical briefs.</li><li>IT proficiency</li><li>Languages: English-Arabic.</li></ul>
<p>JOB PURPOSE</p><p><br></p><p>To deliver high-quality, accountable, and risk-informed assistance under these protracted emergency conditions, the Marib Field Office requires a dedicated National Programme Officer (NOB). The purpose of this role is to provide operational middle-management leadership, drive programme compliance, actively manage partner field performance, and ensure the efficient execution of WFP's lifesaving emergency safety nets and integrated nutrition tracks. The incumbent will be responsible for leading field-level programme activities, providing direct technical support to partners, and ensuring that all operations achieve WFP’s strategic and policy objectives through close collaboration with internal units and external humanitarian stakeholders.</p><p><br></p><p>KEY ACCOUNTABILITIES):</p><p><br></p><p>Under the direct supervision of the Head of Programme, the National Programme Officer (NOB) will lead and execute the following core field accountabilities:</p><p><br></p><p>1. Operational Programme Management & Modality Execution.</p><p><br></p><p>Manage and supervise the day-to-day implementation of emergency food assistance, nutrition interventions, livelihoods, school feeding, and shock-responsive safety net programs under the Marib Field Office footprint, ensuring all deliveries align with the approved Field Office Operational Plan.</p><p><br></p><p>Lead the review, technical appraisal, and validation of local field proposals, operational targets, and Field Level Agreements (FLAs), ensuring perfect synchronization with WFP’s corporate standards and protection criteria.</p><p><br></p><p>Monitor the contextual viability of both In-Kind and Cash-Based Transfer (CBT) systems across Marib’s markets, tracking financial service provider (FSP) capacities and clearing localized distribution blocks promptly.</p><p><br></p><p>2. Operational Information Management, Reporting & Donor Missions.</p><p><br></p><p>Lead the compilation, verification, and drafting of all internal and external field reports, including donor updates, input notes for corporate Situation Reports (SitReps), and Country Brief entries.</p><p><br></p><p>Review, check, and systematically audit monthly distribution invoices, commodity ledgers, and narrative project reports submitted by Cooperating Partners (CPs). Ensure absolute data integrity and reconciliation before clearing documents for final system entry.</p><p><br></p><p>Support the Head of Field Office in preparing strategic logistics, safety protocols, and detailed site briefs for visiting international donor delegations or senior internal monitoring missions.</p><p><br></p><p>3. Team Leadership, Capacity Strengthening & Partner Governance</p><p><br></p><p>Direct, mentor, and evaluate the performance of junior national staff and monitoring assistants, cultivating a highly collaborative, inclusive, and top-performing field team.</p><p><br></p><p>Maintain professional, routine working-level relationships with local line ministries, humanitarian partners, international NGOs, and community leaders to share real-time context data and prevent duplication of food assistance activities.</p><p><br></p><p>4. Monitoring, Digital Identity & Accountability to Affected Populations (AAP)</p><p><br></p><p>Oversee the scheduling of routine field verification missions to final distribution points (FDPs) and storage warehouses to audit food quality, verify physical safety conditions, and collect direct beneficiary feedback.</p><p><br></p><p>Coordinate the tracking of field bottlenecks and complaints flagged through WFP’s centralized Call Center, guiding the Field Office team in compiling field evidence to resolve open cases and complaints within established corporate timelines.</p><p><br></p><p>Direct and track field-level digitalization efforts, providing day-to-day operational support to partners executing household retargeting exercises, digital registry validation, and biometric SCOPE registration workflows.</p><p><br></p><p>DELIVERABLES AT THE END OF THE CONTRACT</p><p><br></p><p>Marib Field Office Distribution Targets Achieved: Successful, timely execution of all emergency safety net cycles under the Marib footprint, fully verified through clean CP distributions and reconciled food ledgers.</p><p><br></p><p>CP Performance Audits Concluded: Fully audited and validated monthly narrative and quantitative reports for all active FLAs in the Marib sector completed on time.</p><p><br></p><p>Donor Briefing Portfolios Delivered: High-quality, context-specific site briefs, progress summaries, and data visualizations packaged for international mission delegations.</p><p><br></p><p>Call Center Case Registry Closed: Systematized tracking and documented resolution of all localized complaints and field bottlenecks logged under the field office’s area of responsibility.</p><p><br></p><p>QUALIFICATIONS & EXPERIENCE REQUIRED:</p><p><br></p><p>Education: Advanced University Degree (master's or equivalent) in International Relations, Social Sciences, Business Administration, Economics, Development Studies, or a related academic area with a minimum of three (3) years of relevant professional experience. Alternatively, a First University Degree (Bachelor's) combined with a minimum of five (5) years of progressively responsible professional experience in humanitarian/development program execution.</p><p><br></p><p>Experience: Total relevant 7 years of experience including 3 years of Professional experience.</p><p><br></p><p>Demonstrated experience in managing complex, multi-modality humanitarian operations (In-Kind and CBT), field operations management, or emergency food assistance support.</p><p><br></p><p>Proven track record in partner management, including reviewing legal partnership agreements, auditing financial/narrative reports, and managing compliance loops.</p><p><br></p><p>Direct experience supervising, mentoring, and leading national staff teams or field monitoring networks in high-risk or volatile settings.</p><p><br></p><p>Knowledge & Technical Competencies:</p><p><br></p><p>Strong knowledge of UN/WFP system policies, program rules, field monitoring frameworks, and risk management guidelines.</p><p><br></p><p>Familiarity with digital identity management systems (biometric SCOPE registration workflows), Accountability to Affected Populations (AAP) protocols, and gender/protection mainstreaming in emergencies.</p><p><br></p><p>Excellent report-writing and analytical skills, with a proven ability to synthesize complex field data into clear technical briefs.</p><p><br></p><p>Languages:</p><p><br></p><p>Fluent in written and oral English and Arabic.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Advanced University Degree (master's or equivalent) in International Relations, Social Sciences, Business Administration, Economics, Development Studies, or a related academic area with a minimum of three (3) years of relevant professional experience. Alternatively, a First University Degree (Bachelor's) combined with a minimum of five (5) years of progressively responsible professional experience in humanitarian/development program execution.</p><p>Demonstrated experience in managing complex, multi-modality humanitarian operations (In-Kind and CBT), field operations management, or emergency food assistance support.</p><p>Proven track record in partner management, including reviewing legal partnership agreements, auditing financial/narrative reports, and managing compliance loops.</p><p>Direct experience supervising, mentoring, and leading national staff teams or field monitoring networks in high-risk or volatile settings.</p><p>Strong knowledge of UN/WFP system policies, program rules, field monitoring frameworks, and risk management guidelines.</p><p>Familiarity with digital identity management systems (biometric SCOPE registration workflows), Accountability to Affected Populations (AAP) protocols, and gender/protection mainstreaming in emergencies.</p><p>Excellent report-writing and analytical skills, with a proven ability to synthesize complex field data into clear technical briefs.</p><p>Fluent in written and oral English and Arabic.</p>
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<p><strong>Job Overview</strong><br>Abounding Grace Foundation is seeking a dedicated and compassionate <strong>Remote Call Centre Representative</strong> to join our team. This is a <strong>full-time</strong>, remote position for candidates based in <strong>Pasadena, California, United States</strong>. As the first point of contact for our community, you will play a vital role in upholding our foundation's values and supporting our mission. The ideal candidate is an outstanding communicator with a genuine passion for providing exceptional service and making a positive impact.<br><strong>Responsibilities</strong><br></p><br><br><ul><li>Professionally handle inbound calls and email enquiries, providing a warm and helpful first impression of the foundation.</li><li>Provide accurate and clear information regarding our organisation's programmes, events, and donation procedures.</li><li>Address and resolve supporter questions and concerns with empathy and efficiency, escalating complex issues to the appropriate department when necessary.</li><li>Maintain detailed and accurate records of all interactions within our customer relationship management (CRM) system.</li><li>Develop and maintain a comprehensive knowledge of the foundation's work to effectively assist all callers.</li><li>Follow communication scripts and guidelines to ensure a consistent and high-quality service experience.</li><li>Collaborate with the team to meet individual and collective performance goals.</li></ul><p><strong>Qualifications</strong><br></p><br><br><ul><li>Proven experience in a call centre, customer service, or a similar client-facing role.</li><li>Exceptional verbal and written communication skills with a professional and courteous telephone manner.</li><li>Strong active listening and problem-solving abilities.</li><li>High level of proficiency in using computers, including MS Office and CRM software.</li><li>Demonstrated ability to work independently and manage time effectively in a remote environment.</li><li>A patient, empathetic, and resilient attitude, particularly when handling sensitive enquiries.</li><li>Excellent organisational skills and a keen eye for detail.</li><li>Must have access to a quiet, private workspace and a reliable high-speed internet connection.</li></ul><p><br><strong>Benefits</strong><br></p><br><br><ul><li>A competitive hourly rate of <strong>$25 - $35 USD</strong>.</li><li>The opportunity to be part of a meaningful, mission-driven organisation.</li><li>A supportive and collaborative remote team culture.</li><li>Flexibility and work-life balance offered by a fully remote position.</li></ul><br>
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<p><span><strong>Position:</strong> Data Entry Supervisor</span></p><br><p><span><strong>Duration: </strong>Between 12 to 21 working days</span></p><br><p><span><strong>Location:</strong> Aden</span></p><br>Role Objective:<p><span>The Data Entry Supervisors will be responsible for managing the progress and quality of data entry operations, in coordination with the technical team of the project and field offices. The primary responsibility is to ensure that the data entered is complete, reliable, and accurate.</span></p><br><p><span>Quality Assurance Focus: Data Entry Supervisors will be assigned roles in quality assurance to standardize and ensure that the data entered reflects the aggregated data accurately, and according to the strict field verification logic in data entry forms. They will communicate any errors related to the data entry process, and the discrepancies between the aggregated data and the target for each area, in addition to the immediate reporting of technical and logical errors in data entry forms.</span></p><br>Main Responsibilities:<ul> <li><span>Data Accuracy Supervision: Oversee the data entry team to ensure the accurate translation of all project data from original documents to the data entry platform.</span></li> <li><span>Management of Sample Reception and Pre-Verification: Coordinate the flow of paper and digital field assessments, to ensure the verification of writing from clarity and completeness of the samples before distributing the samples for entry into the system.</span></li> <li><span>Workflow Improvement and Evaluation Rates: Monitor the outputs of individuals and the team to ensure a consistent daily evaluation rate, and proactively manage workloads to achieve goals and prevent the accumulation of unentered field data.</span></li> <li><span>Tracking and Organizing Record Flows: Create and maintain a centralized tracking system for completed physical and digital samples to ensure no records are skipped or lost or entered twice by the team. Ensure the organization of outlier forms and error forms in separate files containing school identification information.</span></li> <li><span>Implementation of Quality Assurance and Immediate Checks: Ensure the quality and consistency of the entered data through the implementation of a precise and predetermined surprise inspection process (as agreed with the information systems officer), and systematically audit the inputs against the system logic and source text.</span></li> <li><span>Standardization of Regional Statistics: Collect and verify data entries at the level of the region completed by writing, and compare totals with targeted standards, and report any deficiencies or excesses to the Head of the Research and Educational Development Center and also to the information systems officer for the project.</span></li> <li><span>Technical Issue Escalation: Act as a focal point for platform performance; collecting and verifying and estimating direct reporting of coordination errors identified by the team, or delays, or logical errors to the Head of the Research and Educational Development Center and also to the information systems officer for the project.</span></li> <li><span>Enforcement of Data Protection Protocols: Maintain strict oversight of data protection protocols for beneficiaries, to ensure the team handles all files securely and does not leave data entry screens unmonitored.</span></li> <li><span>Supervision of Workspace Orders and Document Security: Manage the physical data entry environment, to ensure that employees maintain an organized work environment to avoid the risk of damage or loss of paper forms.</span></li></ul>Qualifications and Experience:<ul> <li><span>University graduate or intermediate diploma.</span></li> <li><span>At least one year of experience in a basic administrative role, preferably with a non-governmental organization or a local organization or government environment.</span></li></ul>Technical Skills:<ul> <li><span>Fast and accurate typing skills for language (texts/numbers in Arabic and English).</span></li> <li><span>Basic knowledge of computer devices, internet browsers, and data entry interfaces (such as KoboToolbox or customized database forms).</span></li> <li><span>Basic knowledge of Microsoft Excel (navigating sheets, entering data, and using basic search and lookup functions).</span></li> <li><span>Languages: Arabic speaker with basic understanding of English text in data entry forms (if necessary).</span></li></ul>Core Competencies<ul> <li><span><strong>High Attention to Detail:</strong> Ability to detect minor errors in writing, or missing numbers, or quickly flipping numbers.</span></li> <li><span><strong>Reliability:</strong> Consistent performance when dealing with repetitive and high-volume writing tasks.</span></li> <li><span><strong>Clear Communication:</strong> Ability to inform the PMIS officer clearly when a form is not saved, or when the target does not match, or when an error appears in the system.</span></li></ul><p><strong>Application Information:</strong></p><br><p>Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/careers/apply</p><br><p>“<strong><u>Save the Children is an equal opportunity employer. Women are strongly encouraged to apply</u></strong>”</p><br><br> </div>
<p>About CIVIC</p><p>Center for Civilians in Conflict (CIVIC) is an international nonprofit and nongovernmental organization with offices around the world working to improve protection for civilians in conflict zones. Our mission is to support communities affected by conflict in their quest for protection and work with armed actors and relevant institutions to strengthen their resolve and capacity to prevent and respond to civilian harm. We are advocates who believe that no civilian caught in conflict should be ignored, and advisors who provide practical solutions to preventing and responding to civilian harm. Learn more at civiliansinconflict.org .</p><p>About the Position</p><p>The Center for Civilians in Conflict (CIVIC) seeks an experienced Senior Program Manager to lead the implementation, operational management, and strategic development of its Yemen portfolio. Based in Amman, the Senior Program Manager will oversee programme implementation across Yemen, while ensuring high-quality delivery, donor compliance, financial stewardship, and operational effectiveness. The position serves as the principal day-to-day manager of the Yemen programme and works closely with country-based teams, partners, donors, and regional stakeholders to advance CIVIC's mission of improving the protection of civilians. The Senior Program Manager will supervise programme staff, manage institutional donor grants, contribute to strategic growth, and represent CIVIC with humanitarian, governmental, and international partners.</p><p>Location: Amman, Jordan</p><p>Travel: Frequent travel to Yemen (subject to security and access), Oman, Saudi Arabia, Egypt, and other regional locations as required.</p><p>Reports to: Country Director, Yemen</p><p>Key Responsibilities</p><p>Programme Leadership and Management</p><ul><li>Lead the implementation of CIVIC's Yemen programme portfolio.</li><li>Ensure programmes are delivered on time, within budget, and in accordance with donor requirements.</li><li>Oversee project planning, implementation, monitoring and adaptive management.</li><li>Provide technical and managerial guidance to programme teams.</li><li>Identify operational risks and develop mitigation measures.</li><li>Ensure integration of Protection of Civilians principles across all programme activities.</li><li>Support programme learning, quality assurance and organizational accountability.</li></ul><p>Grant and Donor Management</p><ul><li>Lead management of multiple institutional donor grants.</li><li>Ensure compliance with donor contractual requirements and CIVIC policies.</li><li>Prepare high-quality narrative reports.</li><li>Coordinate budget revisions, no-cost extensions and grant amendments.</li><li>Maintain regular communication with donors.</li><li>Coordinate internal grant management processes across programme, finance and operations teams.</li></ul><p>Financial Management</p><ul><li>Manage programme budgets and forecasts.</li><li>Monitor expenditures against approved budgets.</li><li>Support financial planning and budget development.</li><li>Ensure efficient utilization of programme resources.</li><li>Work closely with finance staff to ensure timely financial reporting and compliance.</li></ul><p>Operational Management</p><ul><li>Coordinate programme operations across multiple locations.</li><li>Support recruitment, procurement, logistics and administrative planning.</li><li>Ensure operational systems support effective programme implementation.</li><li>Contribute to security planning and operational risk management.</li><li>Coordinate with regional and headquarters teams to resolve operational challenges.</li></ul><p>Business Development</p><ul><li>Identify opportunities for programme growth.</li><li>Lead or contribute to proposal development.</li><li>Prepare concept notes and project designs.</li><li>Develop budgets and implementation plans for new funding opportunities.</li><li>Support donor engagement and strategic partnerships.</li></ul><p>Representation and Partnerships</p><ul><li>Represent CIVIC with donors, UN agencies, NGOs, civil society organizations, and relevant authorities.</li><li>Build and maintain productive relationships with humanitarian and development partners.</li><li>Engage with protection, humanitarian coordination and security sector actors as appropriate.</li><li>Participate in coordination forums and working groups.</li><li>Promote CIVIC's mission and technical expertise externally.</li></ul><p>Staff Management</p><ul><li>Supervise programme staff.</li><li>Support staff development and performance management.</li><li>Foster collaboration across programme, operations and technical teams.</li><li>Promote a positive and inclusive team culture.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Master's degree in International Relations, Conflict Studies, Political Science, International Development, Humanitarian Affairs, Public Administration, or another relevant field.</li><li>Minimum seven (7) years of progressively responsible experience managing complex humanitarian, stabilization, peacebuilding or protection programmes.</li><li>Demonstrated experience managing programmes in Yemen is essential.</li><li>Experience working within the humanitarian response in Yemen, including coordination with national and international partners.</li><li>Experience with ECHO is essential</li><li>Proven experience managing multi-million-dollar institutional donor grants.</li><li>Strong experience in programme cycle management.</li><li>Experience developing proposals and securing institutional funding.</li><li>Experience managing programme budgets and financial oversight.</li><li>Experience supervising multidisciplinary and multicultural teams.</li><li>Experience working in insecure and conflict-affected environments.</li><li>Excellent programme management skills.</li><li>Strong grant and contract management.</li><li>Financial planning and budget management.</li><li>Monitoring, evaluation and adaptive programming.</li><li>Operational planning and coordination.</li><li>Risk management.</li><li>Stakeholder engagement and representation.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent report writing.</li><li>Excellent interpersonal and negotiation skills.</li><li>Fluency in English (spoken and written).</li><li>Fluency in Arabic (spoken and written).</li><li>Ability to be based full-time in Amman, Jordan.</li><li>Willingness and ability to undertake frequent travel throughout the Middle East, including to Yemen (subject to security conditions), Oman, Saudi Arabia, Egypt, and other countries as required.</li><li>Demonstrated commitment to the protection of civilians, humanitarian principles, and conflict-sensitive programming.</li></ul>
<p>DEADLINE FOR APPLICATIONS 7 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). GENERAL INFORMATION JOB TITLE: Head of Programme TYPE OF CONTRACT/LEVEL: CSTI SUPERVISOR: Head of Field Office UNIT/DIVISION: Field Operations DUTY STATION (City, Country): Marib, Yemen DURATION: 11 Months Background: WFP operations across the Southern Areas of Yemen are conducted in a highly complex, volatile, and high-risk operating environment. Protracted conflict, severe economic deterioration, currency instability, climate-related shocks, and constrained access to essential services continue to drive widespread humanitarian needs. Within these areas, approximately one in two people experience acute food insecurity, such as declining household purchasing power, high inflation, and heavily disrupted livelihoods leave millions unable to meet their basic food needs. The humanitarian situation remains critical through the end of 2026. Data indicates that 5.4 million people are experiencing IPC Phase 3 or above (Crisis or worse) acute food insecurity between June and September 2026, with 1.6 million individuals pushed into IPC Phase 4 (Emergency). Despite the onset of the harvest season, these urgent needs are projected to persist and deepen in severity from October to December 2026, with the population in IPC Phase 3 or above remaining stuck at a staggering 5.4 million people. To deliver targeted assistance accountably within this intense operational window, the Marib Field Office requires a dedicated Programme Officer to provide operational support, track data compliance, and ensure the efficient execution of WFP's safety nets. Job Purpose: To provide everyday technical, operational, and data verification support for the implementation, tracking, and monitoring of WFP assistance programs within the Marib area of coverage. Reporting directly to the Head of Field Office, the Programme Officer (Consultant Level 1) will act as a key technical resource to ensure field-level food, cash, and nutrition activities are executed smoothly. The incumbent will focus on tracking cooperating partner data, monitoring distribution sites, resolving field bottlenecks, and supporting beneficiary registration and retargeting workflows to guarantee that life-saving assistance is delivered in strict alignment with the approved Country Strategic Plan and corporate compliance guidelines. Accountabilities and responsibilities: Under the direct supervision of the Head of Field Office, the incumbent will perform the following duties: Programme Support & Implementation: Support the day-to-day implementation of field-level food, cash, and nutrition assistance activities in Marib, ensuring tasks align with the Field Office Operational Plan. Logistics & Distribution Coordination: Assist in coordinating everyday activities between the Programme and Logistics teams to support timely delivery schedules and verify adherence to WFP distribution rules. Field Monitoring & Inspection: Undertake regular random visits, when possible, to final distribution points, local retailers, and storage facilities to check food quality, verify safety standards, and collect feedback from beneficiaries. Data Verification & CP Reporting: Review, check, and follow up on monthly distribution and narrative project reports submitted by Cooperating Partners (CPs) to ensure data accuracy before final system entry. Digital Identity & SCOPE Tracking: Assist in tracking field-level digitalization efforts, providing day-to-day operational support to partners for household retargeting and biometric SCOPE registration workflows. M&E Issue Tracking: Help prepare monthly monitoring plans and track field bottlenecks or complaints flagged by the WFP Call Center, supporting the Field Office team in compiling details to close issues promptly. Local Inter-Agency Liaison: Maintain routine working-level contact with local humanitarian partners, NGOs, and community focal points to share information and prevent duplication of food assistance activities. Operational Reporting Support: Draft initial input notes, updates, and data summaries for the weekly and ad-hoc Field Office progress reports submitted to the Head of Field Office. Partner Guidance: Share approved guidelines with cooperating partner staff regarding record-keeping, ledger maintenance, and reporting templates as stipulated in active FLAs. </p><p><strong>Desired Candidate Profile</strong></p><p>University Degree in international relations, social sciences, business administration, economics, or another relevant academic area.</p><p>Minimum of 3 years of professional work experience in humanitarian operations or project implementation. Experience with field monitoring and data checking is required.</p><p>Proficiency in Microsoft Office (specifically Excel for data verification), familiarity with digital mobile data collection tools, and strong teamwork skills. Basic awareness of cash-based transfers and biometric beneficiary registration databases (such as SCOPE) is highly desirable.</p><p>Fluency (Level C) in written and spoken English is required. Working knowledge of Arabic is a significant operational advantage.</p>
<p>DEADLINE FOR APPLICATIONS 7 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). GENERAL INFORMATION JOB TITLE: VAM Officer (Assessments) TYPE OF CONTRACT/LEVEL: Service Contract L8 SUPERVISOR: VAM Officer UNIT/DIVISION: VAM DUTY STATION (City, Country): Aden, Yemen DURATION: 12 Months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The United Nations World Food Programme (WFP) is the world's largest humanitarian organization, working to save lives and combat hunger globally. In Yemen, one of the world's most severe humanitarian crises continues to drive widespread food insecurity and vulnerability. According to the 2026 Humanitarian Needs and Response Plan (HNRP), an estimated 22.3 million people require humanitarian assistance, including 18.3 million people in need of food security and livelihood support. WFP's response focuses on saving lives, protecting livelihoods, and improving food consumption among the most vulnerable populations through life-saving food assistance and nutrition interventions. To support evidence-based programming and strategic decision-making, WFP Yemen's Vulnerability Analysis and Mapping (VAM) unit leads food security monitoring, assessments, and analysis across the country. The unit conducts large-scale food security and livelihood assessments, market monitoring, beneficiary monitoring, and other analytical activities that generate critical information on food security conditions, market trends, household vulnerabilities, and humanitarian needs. These efforts provide the evidence base for Programme design, targeting, operational planning, donor engagement, resource mobilization, and advocacy. The VAM unit manages and analyzes a wide range of datasets and produces regular analytical products, including monthly food security updates, quarterly food security and market monitoring and market functionality assessments. Through rigorous data collection, analysis, and reporting, the unit plays a central role in informing WFP's response and supporting humanitarian decision-making across Yemen. JOB PURPOSE: The VAM Officer (Assessments) will support the planning, design, implementation, and coordination of food security, market functionality, prices, rapid emergency, beneficiary targeting validation, and other quantitative and qualitative assessments conducted by WFP Yemen. The position is responsible for ensuring the collection and analysis of high-quality data to generate timely and reliable evidence on food security, humanitarian needs, market functionality, population vulnerabilities, and the effectiveness of targeting approaches and WFP interventions. The incumbent will coordinate all stages of assessments, from methodology and questionnaire design through data collection, analysis, validation, and reporting, ensuring adherence to WFP standards and best practices. The role will contribute to the production of evidence and assessment findings that inform Programme design, targeting, emergency response, and strategic decision-making, while promoting innovative assessment methodologies and data collection approaches to strengthen the quality and credibility of evidence generated by the VAM unit. Key Accountabilities (not all-inclusive) Lead the planning, design, and implementation of food security & livelihoods, market functionality, prices, rapid emergency, beneficiary targeting validation, and other quantitative and qualitative assessments using face-to-face or remote survey techniques. Develop assessment methodologies, survey tools, questionnaires, sampling approaches, field protocols, and operational plans in line with WFP standards and best practices. Coordinate assessment activities with field offices, cooperating partners, enumerators, service providers, government counterparts, and other stakeholders to ensure timely and high-quality implementation. Manage remote data collection activities, including telephone-based surveys and call center operations, and serve as the primary focal point for coordination, performance monitoring, troubleshooting, and follow-up with external service providers. Lead assessment fieldwork, including enumerator training, pilot testing, field supervision, data collection monitoring, and implementation of quality assurance measures to ensure the accuracy and reliability of data. Analyze and interpret quantitative and qualitative data to generate evidence on food security conditions, livelihoods, market functionality, vulnerabilities, humanitarian needs, and the impact of WFP interventions. Coordinate beneficiary targeting validation and verification exercises, ensuring the effective application of established targeting criteria, model, tools, and standard operating procedures. Support periodic market functionality assessments following </p><p><strong>Desired Candidate Profile</strong></p><p>University degree in Statistics, Economics, Food Security, Agriculture, Social Sciences, Development Studies, Monitoring and Evaluation, Public Policy, Geography, Data Analysis, or another field relevant to humanitarian assessments and vulnerability analysis, with strong training in survey methodology, sampling, statistical modelling, and quantitative/qualitative analysis.</p><p>Total relevant 5 years of experience including 1 year of Professional experience in statistics, quantitative/qualitative analysis, survey methodology, data management, monitoring and evaluation, food security analysis, economics, or a related field. Experience in survey design, sampling methodologies, statistical analysis, data quality assurance, and management of large datasets is highly desirable. Experience working with humanitarian, development, or socio-economic data and proficiency in statistical software packages like R, STATA, SPSS, Python would be asset.</p><p>English - Arabic.</p>
<h2 class="h5">Job description</h2>
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<p><strong>Tiered Approach - This position is open to all Tiers Open to internal and external applicants</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>The ongoing conflict in Yemen has resulted in a catastrophic humanitarian crisis. Over 80 percent of Yemen’s population is estimated to need humanitarian assistance, and more than 2.5 million Yemenis have become IDPs. The ongoing conflict has destroyed much of the institutional ability of key ministries, governorates, and local authorities to deliver essential social services to citizens. Public service restoration is also essential for a smooth transition to recovery, as a political agreement is being negotiated. Combining communities’ own efforts with whatever limited state institutional capacity remains are needed to both curtail further humanitarian deterioration and the political ramifications of total state collapse. Yemen is one of the most food insecure countries in the world. Around 20 million people (70 percent of the population) are facing hunger, a 13 percent increase from 2017. The current conflict has led to a decline in the national economy. Gross Domestic Product was cut in half since 2015, and more than 80 percent of the population living below the poverty line. The fighting around the country’s seaports and the ensuing suspension of commercial imports and supply shortages, the depreciation of the Yemeni riyal, which is now worth barely a third of 2015 level, have combined to push the food prices up. Only half of health facilities are functioning, and many Yemenis in need of critical treatments especially for malnutrition are too poor to access the ones that are open. Beyond those at risk of famine, many millions with only emergency food assistance to survive, face a collapse in their immune systems – especially children and the elderly – increasing their vulnerability to malnutrition, cholera and other diseases. Chronic water shortages exacerbate food insecurity and risk of famine in areas where people depend on agriculture for food and income.</p><br> <p>This heightened crisis is calling for scaled-up support to address the immediate needs while also leveraging and enhancing national capacities and systems for resilience-building for populations in Yemen with increased vulnerabilities that can complement a largely insufficient humanitarian response and at the same time for the need to maintain the existing capacities and mechanisms at local and national level to maintain the foundation for future reconstruction and recovery.</p><br> <p>The World Bank funded projects aim to Improve access to food and, nutritious diets, social protection, economic opportunities, food security and effective management of water sector in Yemen. This is done through several activities including infrastructure rehabilitation, support to improve agriculture production and quality by reducing post-harvest losses and improving climate resilience and access to markets</p><br> <p>While ensuring direct support in a fragile context, UNDP, in partnership with the WB is also strategizing to ensure that short term benefits are translated into longer term development impact.<br> </p><br> <p><strong>Position Purpose</strong></p><br> <p>UNDP is seeking to recruit a Chief Technical Advisor to manage three World Bank funded projects. S/he shall work under guidance of the Deputy Resident Representative for Programme, and shall provide strategic advice and technical oversight for the projects under his/her responsibility to ensure that all outputs are of high quality and consistent with the delivery of results according to the Project Documents and Project Result Frameworks and will provide coordination and technical guidance to projects team consisting for successful implementation of the outputs and activities. He/she shall engage proactively with Yemeni institutions partners and provide guidance on further engagement and programme development.</p><br> <p>The Chief Technical Advisor shall keep abreast of good international practices in the area of projects under responsibility and integrate/build similar practices within the projects, build and manage partnerships, facilitate knowledge management and sharing and support and facilitate the elaboration of other initiatives of UNDP.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. This is a recognition of interconnected nature of development risks & crises that the world is facing and that call for assembling of multidisciplinary teams for an integrated & systemic response. Therefore, UNDP personnel are expected to work across issues, units, functions, teams and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <p>UNDP is an implementing partner for the World Bank for a number of projects. This CTA will work as a senior advisor to management and all project managers on partnership with World Band and will be responsible for the management of three WB Projects:</p><br> <ol> <li><strong>Yemen Food Security Response and Resilience Project which aims</strong> at improving the availability of and access to food and nutritious diets, both in the short and medium term, for targeted households Yemen’s capacity to respond to food insecurity. UNDP is responsible for implementing component 1 of the project on Improving agricultural production infrastructure and building climate resilience</li> <li><strong>Yemen Emergency Social Protection Enhancement and COVID 19 Response Project which aims at</strong> providing immediate relief to food insecurity and malnutrition while also increasing resilience to food insecurity and malnutrition in the future, through providing cash assistance and much-needed services for vulnerable households that are most at risk of malnutrition (Cash for Nutrition), creating employment opportunities for vulnerable populations, improve productivity, strengthen social cohesion, and respond to the anticipated effects of climate change (Cash for Work), and building valuable socio-economic assets for local communities that help improve access to key services and small infrastructure.</li> <li><strong>Yemen Improved Water Management and Irrigation for Sustainability and Efficiency in Yemen aiming</strong> at strengthening climate resilience and water security for people in selected water basins in Yemen through enhancing resilience of beneficiaries to climate risks ,and provide them with water, sanitation, and/or hygiene, that is safely managed </li> </ol> <p><strong>Duties and Accountabilities</strong></p><br> <p><strong>1.) Lead Results-based project management, implementation, monitoring and evaluation, and reporting. </strong></p><br> <p> • Establish the work plans, activities, targets, budgets, standards for measuring progress and results and determine the processes, tools and methodologies to be used to ensure effective and efficient project implementation and operations; <br> • Ensure the achievement of outputs in line with the approved Annual Work Plans through the day to-day planning, management and implementation of activities; <br> • Lead and provide support to the project teams and the Responsible Parties on the achievement of specific results of the project as per the AWPs; <br> • Prepare regular and timely progress and impact reports as per agreement with the WB for the projects; <br> • Participate in all internal and external (coordination) meetings representing the projects; <br> • Manage and monitor identified project risks and issues and update the risk status and issue in Quantum; <br> • Plan and prioritize work activities to meet organizational goals; and organize and oversee work processes efficiently to achieve quality results; <br> • Ensure proper monitoring and evaluation procedures are instituted and ensure proper monitoring of projects’ progress against annual and quarterly work plans and budgets; <br> • Supervise and guide the Third-Party Monitoring Agent to undertake monitoring visits;<br> • Facilitate proper monitoring of project inventory, attendance records, filing system; <br> • Ensure timely management and recruitment of project staff in accordance with UNDP guidelines; <br> • Ensure both projects are implemented according to UNDP and WB Safeguards standards and policies and according to the project Environment and Social Mgt Framework (ESMF) and related actions agreed with the WB; <br> • Ensure grievances and incidents related to the UNDP Safeguards standards and policies are followed up in terms of timely investigations and reports. <br> • Undertake any other duties as may be required by counterparts and UNDP. </p><br> <p><br><strong>2.) Ensure effective financial management and reporting </strong></p><br> <p>• Ensure accountability for, and efficient use of project funds; <br> • Manage and monitor requests for financial resources and ensure accuracy and reliability of financial reports; <br> • Supervise requisitions, purchase orders and payment and ensure monthly delivery updates to the Programme Officer on financial delivery performance; <br> • Provide leadership in overseeing effective provision of services to counterparts including fair and transparent procurement process, efficient logistics and sound financial management; <br> • Liaise with the Responsible Parties and other UNDP project staff on financial management of the project activities, including monitoring project financial expenditures and transactions; <br> • Ensure the integrity of financial system and overseeing the administrative, financial and budgetary aspects of the project activities; <br> • Ensure smooth audit of national partner institutions; <br> • Ensure integrity of financial systems and consistent application of UNDP Internal Control <br> • Framework (ICF), rules and regulations </p><br> <p><br><strong>3.) Promote Strategic Partnerships and Resources Mobilization </strong></p><br> <p>• Engage in a constructive dialogue with partners in Yemen, the World Bank, and other stakeholders, especially to maximize consistency and synergy between the various support components, as informed by the priorities of the project document. <br> • Establish and maintain dialogue with government counterparts, both local and national, civil society, partners, donors and communities to provide knowledge and understanding while ensuring accurate interpretation of the project objectives <br> • Promote linkages, synergistic, relationships, networking and teamwork between counterparts, donor community and UN system; <br> • Create tools and communications materials to promote project objectives, establish contact as a focal person for project in support to the UNDP CO cooperation with the World Bank and other donors; <br> • Maintain relationships between the project and the WB through the review meetings and Project Steering Committees and present a clear analysis of how their financial support has contributed to the results they requested and promote the institutional development efforts to new donors. </p><br> <p><br><strong>4.) Provide top-level coordination support to World Bank Projects in Yemen</strong></p><br> <p>• Provide support and advice to other portfolios managing World Bank projects, to ensure a coordinated and consistent approach to WB projects<br> • Advise senior management and all project managers on WB strategic issues and corporate compliance requirements and procedures<br> • Ensure coherent and coordinated responses and messages to WB on strategic and operational issues <br> • Promote cross-unit teamwork between WB teams to ensure similar approaches to WB communications, fiduciary and safeguards reporting<br> • Ensure Third Party Monitoring effectiveness across all WB projects<br> • Supervise the UNDP call center and all grievance redress mechanisms for effective use by all UNDP Projects in Yemen</p><br> <p><strong>5.) Lead Gender Equality and Women’s Empowerment and knowledge management and capacity building</strong></p><br> <p>• Supporting gender mainstreaming throughout the project life cycle including design, planning, implementation, monitoring and evaluation <br> • Ensure coordination and partnership with national gender mechanisms, women-led organizations, academies, networks, forums, etc.; <br> • Support the institutional and technical capacity of the project team and stakeholders on gender equality and women’s empowerment as well as social safeguards aspects; <br> • Support the implementation and reporting of gender-responsive actions, and allocating the required resources; <br> • Contribute to the country office communication, and knowledge management system on gender equality and women’s empowerment. <br> • Identify capacity building needs and opportunities. Ensure appropriate training and other relevant capacity building activities are organized and implemented in a consultative manner, involving technical experts and stakeholders that may include the government, private sector, NGOs, donors, and/or academia. <br> • Proactively identify and pursue opportunities for the documentation and communication of best practices, programme results, and lessons learned under the project. <br> • Actively participate in and make substantive contributions to external networks and communities of practice to promote advocacy for UNDP’s work and opportunities for collaboration in addressing development trends. <br> • Support establishment of knowledge platforms and innovative mechanisms for capturing and disseminating knowledge from the project; and ensure development of knowledge resources and products to share with project partners and to support UNDP’s engagement. </p><br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br> <p><strong>Supervisory/Managerial Responsibilities:</strong></p><br> <p>The CTA will be supervising five positions as follows:<br> 1. National Coordinator<br> 2. Operation Analyst<br> 3. Sr. National Coordinator ESECR<br> 4. M&E Specialist - Oversight all WB Projects<br> 5. Social & Environmental Safeguards Specialist</p><br> <p><strong>Education Requirements:</strong><br> • Advanced University degree (Master´s degree or equivalent) in relevant areas such as Economics, Social Protection/Development, Livelihoods, Food Security, Natural resource management, Business Administration or related Social Science fields is required, or<br> • A first-level university degree (bachelor’s degree) in the areas mentioned above in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.<br> </p><br> <p><strong>Experience, Knowledge, and Skills:</strong></p><br> <ul> <li>Minimum ten <strong>(10) years</strong> (with master´s degree) or seven <strong>(12) years</strong> (with bachelor´s degree) of experience working in managing large-scale projects in a conflict setting and complex operational environment, with emphasis on economic recovery, social protection, food security and support to conflict war-affected populations is <strong>required</strong>. </li> <li>Experience in planning and consensus building, strong analytical skills combined with good judgment, ability to handle planning and budgeting or multiple concurrent projects/activities is <strong>required.</strong></li> <li>Experience in reasoning in dealing with sensitive matters; ability to independently solve complex and challenging problems is <strong>required.</strong></li> <li>Strong project operational management experience, with demonstrated knowledge of UNDP project management procedures and policies, including experience with Quantum (Resource Management System), detailed working knowledge of human resources, procurement, ICT, financial management (for large-scale projects), asset management and logistics, and work planning is <strong>desired.</strong></li> <li>Demonstrated experience in successful delivery and implementation of large-scale projects in fragile/crisis contexts is <strong>required.</strong></li> <li>Experience applying UNDP Safeguards policies and standards and practical application in crisis contexts is desired;</li> <li>Experience in gender and conflict sensitivity mainstreaming in programming is <strong>required.</strong></li> <li>Proven experience in partnership building and networking is <strong>required.</strong></li> <li>Experience using computers and relevant software and other applications is required; </li> <li>Previous experience of working with World Bank projects is desired.</li> <li>Experience in remote management (including Third Party Monitoring is desired<strong>;</strong> </li> <li>Fluency in English is <strong>required</strong>.</li> <li>Knowledge of another UN language is desirable.</li> </ul> <p><strong>Expected Demonstration of Competencies</strong></p><br> <ul> <li><strong>Core: </strong><br> Achieve Results: LEVEL 4: Prioritize team workflow, mobilize resources, drive scalable results/strategic impact </li> <li>Think Innovatively: LEVEL 4: Easily navigate complexity, encourage/enable radical innovation, has foresight </li> <li>Learn Continuously: LEVEL 4: Create systems and processes that enable learning and development for all </li> <li>Adapt with Agility: LEVEL 4: Proactively initiate/lead organizational change, champion new systems/processes </li> <li>Act with Determination: LEVEL 4: Able to make difficult decisions in challenging situations, inspire confidence </li> <li>Engage and Partner: LEVEL 4: Construct strategic multi-partner alliances in high stake situations, foster co-creation </li> <li>Enable Diversity and Inclusion: LEVEL 4: Create ethical culture, identify/address barriers to inclusion </li> </ul> <p><br><i><strong>Cross-Functional & Technical competencies</strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> Business Direction & Strategy System Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system <br> 2030 Agenda: Planet <p>Disaster Risk Reduction and </p><br> <p>Recovery</p><br> Disaster Risk Reduction and Disaster Risk Management <br> 2030 Agenda: Planet Nature <p>Ecosystems and Biodiversity: Natural Resource Management </p><br> <br> Business Management Partnerships Management Build and maintain partnerships with wid </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p>Job Req Number: 115422<br>Arbeitszeitmodel: Vollzeit<br>Division: DEU - DSV Air & Sea Germany GmbH (Air & Sea)<br>Stadt: Mannheim </p><br> <p><span>Für den Ausbau unseres Standortes Mannheim suchen wir dich als Freight Forwarder, Sea Freight Export, Pharma & Healthcare (m/w/d) / Sachbearbeiter Seefracht Export, Pharma & Healthcare (m/w/d) im Healthcare Competence Center der DSV Air & Sea Germany GmbH.</span></p><br>
<p><span>In diesem Team bist du mit deinen neuen Kolleg:innen verantwortlich für die Frachtabwicklung und Betreuung im Tagesgeschäft regionaler Großkunden im Bereich Pharmaceutical & Healthcare verantwortlich und trägst mit deiner Tatkraft zum Erfolg der Partnerschaft mit Kund:innen bei.</span></p><br>
<p><span>Könnte es dich reizen diese neue Herausforderung zum nächstmöglichen Zeitpunkt bei der DSV Air & Sea GmbH & Co KG anzunehmen? - dann bewerbe dich noch heute!</span></p><br> <span><strong>Deine Benefits *</strong></span>
<ul>
<li><span><strong>Finanzielle Benefits</strong>: Vermögenswirksame Leistungen, Betriebliche Altersvorsorge, Mitarbeiterrabatte, DSV-Mitarbeiterkarte mit monatlichem Nettoguthaben, Jobrad, Jubiläumszahlungen</span></li>
<li><span><strong>Gesundheit und Mobilität</strong>: Krankenzusatzversicherung (divisionsabhängig), Bildschirmarbeitsbrillen, Gruppenunfallversicherung</span></li>
<li><span><strong>Onboarding</strong>: Eine umfangreiche Einarbeitung mit einem individuellen Einarbeitungsplan</span></li>
<li><span><strong>Team</strong>: Ein tolles engagiertes und motiviertes Team, Flache Organisationsstrukturen und eine offene Arbeitsatmosphäre</span></li>
<li><span><strong>Abwechslung</strong>: Ein abwechslungsreiches Aufgabengebiet mit großem Entscheidungsspielraum bei einem globalen Player</span></li>
<li><span><strong>Flexibilität</strong>: Einen modernen Arbeitsplatz inkl. einer transparenten Gleitzeitregelung und Option auf mobiles Arbeiten</span></li>
<li><span><strong>Weiterentwicklung</strong>: Regelmäßige Fortbildungen und Schulungen, E-Learnings, Next@DSV sind nur einige Personalentwicklungsprogramme, um deine Fähigkeiten auf dem neuesten Stand zu halten. Zugeschnittene Programme sind ebenso möglich.</span></li>
</ul> <span><strong>Deine Aufgaben</strong></span>
<ul>
<li><span>Operative Abwicklung von Seefracht-Exportsendungen</span></li>
<li><span>Offerten Erstellung für Bestandskunden und auf ad-hoc Basis</span></li>
<li><span>Auftragserfassung und Auftragsbearbeitung in CW1</span></li>
<li><span>Eigenständige Koordination und Planung der Vorläufe</span></li>
<li><span>Abwicklung inklusive Abrechnung und Verbuchung der Eingangs- und Ausgangsbelege</span></li>
<li><span>Kundenbetreuung und Reklamationsbearbeitung</span></li>
<li><span>Korrespondenz mit nationalen und internationalen DSV Niederlassungen</span></li>
</ul> <span><strong>Dein Profil</strong></span>
<ul>
<li><span>Erfolgreich abgeschlossene Ausbildung zum Kaufmann für Spedition und Logistikdienstleistung (m/w/d) oder Speditionskaufmann (m/w/d)</span></li>
<li><span>Erfahrung in der Abwicklung von Seefrachtexporten</span></li>
<li><span>Kenntnisse der Standard MS Office Programme</span></li>
<li><span>Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift</span></li>
<li><span>Hohe kommunikative Kompetenz und sicheres Auftreten sowie Service- und Kundenorientierung</span></li>
<li><span>Sicheres Zeitmanagement, Flexibilität, Selbstständigkeit und Teamfähigkeit</span></li>
</ul> <p><strong><span>Dein Ansprechpartner</span></strong></p><br>
<p><span>Tessa Trinh</span></p><br>
<p><span>HR Specialist, Recruiting DACH</span></p><br>
<p><span>karriere@de.dsv.com</span></p><br>
<p><span>https://www.dsv.com/de-de/karriere</span></p><br> <p><span>Bitte bewirb dich mit deinen vollständigen Bewerbungsunterlagen. Lege hierzu ein Profil an, speichere dieses und klicke am Ende nochmal auf "Bewerben".</span></p><br> <p><span>Schwerbehinderte Menschen und ihnen Gleichgestellte werden bei gleicher Eignung bevorzugt berücksichtigt.</span></p><br> <p><span>* Je nach Standort oder Division können die Benefits variieren.</span></p><br> <p><strong>DSV – Globaler Transport und Logistik</strong></p><br>
<p><span>Bei DSV zu arbeiten bedeutet, in einer anderen Liga zu spielen.</span><span><br><span>Als weltweit führendes Unternehmen im Bereich Transport und Logistik blicken wir auf eine</span><br><span>außergewöhnliche Wachstumsgeschichte zurück. Lass uns gemeinsam wachsen, während wir</span><br><span>weiter innovativ sind, digitalisieren und auf unseren Erfolgen aufbauen.</span></span><span><br><span>Mit rund 150.000 Kolleginnen und Kollegen in über 90 Ländern arbeiten wir jeden Tag daran,</span><br><span>zuverlässige Dienstleistungen anzubieten, die Bedürfnisse unserer Kunden zu erfüllen und sie</span><br><span>in ihrer Zielerreichung zu unterstützen. Unser Weg zum Erfolg führt über Menschen wie dich –</span><br><span>mit neuen Ideen, frischen Perspektiven und echtem Ehrgeiz.</span></span><span><br><span>Bei DSV liegt Leistung in unserer DNA. Wir arbeiten nicht nur – wir gestalten die Zukunft der</span><br><span>Logistik. Dieser Anspruch treibt ein dynamisches Umfeld an, das auf Zusammenarbeit mit</span><br><span>erstklassigen Teamplayern, Verantwortungsbewusstsein und Handeln basiert.</span></span><span><br><span>Wir schätzen Inklusion, leben kulturelle Vielfalt und respektieren die Würde und Rechte jedes</span><br><span>Einzelnen. Wenn du etwas bewegen willst, von Kunden geschätzt werden und deine Karriere in</span><br><span>einem zukunftsorientierten Unternehmen vorantreiben möchtest – dann bist du hier genau</span><br><span>richtig</span></span></p><br>
<p><strong>Start here. Go anywhere.</strong></p><br>
<p>Besuch uns auf dsv.com und folge uns auf LinkedIn und Facebook.</p><br>
</div>
<h2 class="h5">Job description</h2>
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<p>We are working towards three breakthroughs in how the world treats children by 2030:</p><br><ul> <li>No child dies from preventable causes before their 5th birthday </li> <li>All children learn from a quality basic education and that,</li> <li>Violence against children is no longer tolerated </li></ul><p>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued. </p><br><p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br><p>Save the Children International seeks to always be a child-safe organization by fulfilling its obligations to the community and through programme implementation carried out by the organization for safeguarding children and improve their living standards of the child.</p><br><p><span><strong>ROLE PURPOSE: </strong></span></p><br><p><span>Finance Budgeting & Reporting Coordinator is responsible for the overall Financial Reporting, Master Budget of the Country Office. The role encompasses budgeting, contracting, donor reporting and Supports in the Audit works. This holder of the role is also responsible for financial and grants compliance aspects as well as supervision and mentoring of the finance and non-finance teams. The post holder ensures high quality services to clients are in line with SCI Policies and Procedures in humanitarian response context. </span></p><br><p><span><strong>SCOPE OF ROLE: </strong></span></p><br><p><span><strong>Reports to: </strong></span><span>Finance Manager, Planning, Analysis and Audits.</span></p><br><p><span><strong>Staff directly reporting to this post: </strong>None.</span></p><br><p><span><strong>Budget responsibility</strong>: None </span></p><br><p><span><strong>KEY AREAS OF ACCOUNTABILITY:</strong></span></p><br><p><span><strong>Financial Reporting and Spending KPIs </strong></span></p><br><ul> <li><span>Prepare Member/Donor financial reports (monthly, quarterly, annual, and final) as required, share with BHs for feedback before submitting to Members, and address any received comments or feedback.</span></li> <li><span>Attend the regular calls with Members to discuss the status of their awards.</span></li> <li><span>Complete the specific donors like NORAD and SIDA end of year special reports.</span></li> <li><span>Complete the monthly phasing and forecasts for SCI operations cost (personnel and office costs).</span></li> <li><span>Participate in Kick-Off meetings or Award Opening meetings for Yemen CO.</span></li> <li><span>Participate in pre-closeout, closeout, and post closeout meetings for </span><span>Yemen CO.</span><span>.</span></li> <li><span>Prepare internal detailed monthly BVA reports and share them with </span><span>Yemen CO </span><span>BHs before and after the hard close. </span></li> <li><span>Contribute to monitoring CO spending and mainly in relation to KPI 01and KPI 02. </span></li> <li><span>Responsible for sharing with BHs at the beginning of the month the monthly forecasted spending by award and office indicating the minimum and maximum amount we can spend to achieve green KPI 02 result. </span></li> <li><span>Prepare and share spending analysis report by award and office on weekly basis with BHs to update them on the achieved KPI 02 results and a final report after the hard close.</span></li></ul><p><span><strong>Proposal Budgeting and Budget Revision </strong></span></p><br><ul> <li><span>Work with Program Staff, NBD, Awards, HR, PDQ to develop proposals budgets for Yemen Office and address any received comments or feedback from the team or members or Donors.</span></li> <li><span>Work with Program Staff, NBD, HR, PDQ to do budget revisions for awards when needed and address any received comments or feedback from the team or members or Donors.</span></li> <li><span>Reviewing budget for partners when developing budgets for proposals and budget revisions.</span></li> <li><span>Download the needed data into the CAM Calculator and make sure it is updated every time a budget or budget revision is developed.</span></li> <li><span>Ensure adequate shared and standard direct SCI costs are built in all budget proposals and revisions before submission to donors.</span></li> <li><span>Maintain and update the Staff Coverage sheet for all staff on a monthly bases</span><span>.</span></li></ul><p><span><strong>Financial management</strong></span></p><br><ul> <li><span>Ensure the cost allocation methodology (CAM) principles are adhered to and followed in both budget preparation and implementation.</span></li> <li><span>Reviews CAM produced entries based on allowable and allocable criteria</span></li> <li><span>Ensure that payments and Journals are authorized in line SCI, donor and National laws and regulations.</span></li> <li><span>Review of the reclassifications proposed by program staff for eligibility in line with donor regulations and in line with Save the Children Financial policies</span></li> <li><span>Review expenses monthly to ensure the correctness of booking/coding, eligibility and compliance with the donor policies and procedures. </span></li> <li><span>Carries out inductions and staff training in finance procedures, donor requirements etc.</span></li> <li><span>Work on the monthly level of effort allocation and monitoring and control of staff salaries budget in donor budgets.</span></li> <li><span>Share the TL to the PMs after the soft close for any proposed adjustments before the hardclose.</span></li> <li><span>Share the BvA and KPI results during the month and after the month closure.</span></li> <li><span><strong>Staff Development and Training</strong></span></li> <li><span>Provide technical assistance, training, orientation, and support to Field Offices finance staff on the CO financial issues as needed in Yemen CO.</span></li> <li><span>Provide technical support and guidance to other non-finance staff regarding financial related issues</span></li> <li> <p><span>Attend internal finance staff, support services staff, and other relevant meetings. </span></p><br> <p><span><strong>Other Responsibilities</strong></span></p><br></li> <li><span>Assists in preparation of all documents for audits and facilitates the work of the auditors in-country </span></li> <li><span>Regularly familiarizes themselves with relevant local laws including taxation and social security laws and serves as a resource for the office on such laws</span></li> <li><span>Regularly familiarizes themselves with donor requirements on grants and contracts and serves as a resource for budget holders on these donor requirements.</span></li> <li><span>Review SODs monthly to ensure the completeness of the awards and the accurateness of the respective budget holders. </span></li> <li><span>Support on the needed adjustments for any mis-coding, Premises and CAM Mapping.</span></li> <li><span>Upload the SOF budget for new awards or revised awards to Agresso.</span></li> <li><span>Responsible for the monthly salary allocation.</span></li> <li><span>Support on the budgeting, Master Budget exercises </span></li> <li><span>All other tasks requested by the line manager and the Finance Director.</span></li> <li><span>Work with the Finance Manager and the Director of Support Services to adjust any coding errors for posted transactions in the system when and if needed.</span></li> <li><span>Responsible for completing the monthly commentary report, collect data and information needed from BHs, upload the completed report on the RO shared folder, and attend the monthly call with the RO Finance Team to discuss it. </span></li> <li><span>Review charges made to the Premise SOF, post corrections in Agresso before hard close on the 8th working day, and notify budget holders/line managers to make employees aware to use correct codes for the following month.</span></li> <li><span>Do the CAM 2nd step adjustments.</span></li></ul><p><span><strong>SKILLS AND BEHAVIOURS (our Values in Practice)</strong></span></p><br><p><span><strong>Accountability:</strong></span></p><br><ul> <li><span>Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</span></li> <li><span>Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved</span></li></ul><p><span><strong>Ambition:</strong></span></p><br><ul> <li><span>Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same</span></li> <li><span>Widely shares their personal vision for Save the Children, engages and motivates others</span></li> <li><span>Future orientated, thinks strategically.</span></li></ul><p><span><strong>Collaboration:</strong></span></p><br><ul> <li><span>Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</span></li> <li><span>Values diversity, sees it as a source of competitive strength</span></li> <li><span>Approachable, good listener, easy to talk to</span></li></ul><p><span><strong>Creativity:</strong></span></p><br><ul> <li><span>Develops and encourages new and innovative solutions</span></li> <li><span>Willing to take disciplined risks</span></li></ul><p><span><strong>Integrity:</strong></span></p><br><p><span>Honest, encourages openness and transparency.</span></p><br><p><span><strong>QUALIFICATIONS:</strong></span></p><br><ul> <li> <p><span>Undergraduate degree in accounting/finance or equivalent, CPA/ACCA preferred.</span></p><br> </li></ul><p><span><strong>EXPERIENCE AND SKILLS:</strong></span></p><br><ul> <li><span>At least 4+ years of experience within the finance department of a national or international organization including experience with financial management in emergencies</span></li> <li><span>Excellent analytical skills – the ability to analyse complex financial data and design and produce effective management information.</span></li> <li><span>Experience of budgeting and budget management.</span></li> <li><span>Understanding of financial systems and procedures.</span></li> <li><span>Familiarity with computerised accounting systems.</span></li> <li><span>Experience of computerised accounts packages, Excel, PowerPoint and Word.</span></li> <li><span>Strong communication and interpersonal skills.</span></li> <li><span>The highest level of integrity and commitment to preventing corruption.</span></li> <li><span>Ability to gather facts and data, scrutinise with ease, determine a logical solution and resolve issues with minimal supervision.</span></li> <li><span>Ability to manage a complex and diverse workload and to work to meet tight deadlines.</span></li> <li><span>Ability to contribute to a small, proactive team, motivating staff and working collaboratively with colleagues and providing support and advice as necessary.</span></li> <li><span>Willingness and ability to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies.</span></li> <li><span>A full appreciation of the value of co-operation, both internationally and within a team environment.</span></li> <li><span>Understanding Save the Children’s vision and mission and a commitment to its objectives.</span></li> <li><span>Commitment to Save the Children values.</span></li> <li><span>Written and verbal fluency in English and Arabic.</span></li> <li><span>Excellent analytical skills – the ability to analyse complex financial data and design and produce effective management information.</span></li> <li><span>Previous experience with various donors’ financial policies and guidelines including USAID, BHA, Sida, UNICEF, OCHA, ECHO, and other institutional donors </span></li></ul><p><span>Understanding of financial systems and procedures.</span></p><br><p><i><u>(Embed counter-fraud and ethical controls in all operational processes, ensuring compliance with donor and legal requirements, while collaborating with Finance and Counter-Fraud teams to mitigate risks and conduct assessments for high-value programs)</u></i></p><br><p><strong>Application Information:</strong></p><br><p>Please attach a copy of your CV and cover letter with your application and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/careers/apply</p><br><p>“<strong><u>Save the Children is an equal opportunity employer. Women are strongly encouraged to apply</u></strong>”</p><br><br> </div>
<p>Department: Funding & Services Finance Duty Station: Aden, Yemen Contract Type: Full-time (100%) Direct report: Head of Support Grade: Assistant * Only Yemeni citizens or candidates holding a valid work permit for Yemen will be considered.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s or higher degree in relevant field such as accounting, business management, finance, or economics.</li><li>Minimum 2 years of progressive experience in finance.</li><li>Good knowledge of Excel.</li><li>Experience from humanitarian or development sector is a plus.</li><li>Software Proficiency: Skill in using accounting software and Microsoft Excel for data analysis and reporting.</li><li>Compliance & Audits: Knowledge of relevant financial regulations and compliance standards, as well as experience with internal controls and audits.</li><li>Understanding and respect for humanitarian principles and the organization s vision, mission, and confidentiality.</li><li>Flexibility and adaptability.</li><li>Collaborative, team-oriented, and solutions-oriented approach.</li><li>Full professional proficiency in Arabic and English, written and spoken.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><span >The Cash Consortium of Yemen The Cash Consortium of Yemen (CCY) was established in 2020 to improve the living conditions of socio-economically vulnerable and conflict-affected individuals in Yemen. The CCY is led by the Danish Refugee Council (DRC) and includes Acted, Norwegian Refugee Council (NRC), Mercy Corps, Solidarities International (SI) as co-partners, as well as the International Organization for Migration (IOM) as a non-funded EU partner. The CCY aims to maximize the effectiveness of cash assistance and support the transition to longer-term resilience programs through referrals. The CCY's response has been implemented across 13 governorates in Yemen, where vulnerability is high, and households are affected by conflict and environmental shocks or identified to be socio-economically vulnerable due to being unable to meet their basic survival needs As the Co-Lead for the National Cash and Market Working Group, CCY collaborates with other cash actors in Yemen to prevent duplication of efforts, ensuring a harmonized approach, and enabling the efficient allocation of resources to areas with high vulnerability.</span></p><p>Overall purpose of the role: This role is split between the Danish Refugee Council country office (75% FTE) and the CCY (25% FTE) Under the supervision of the DRC Country Director, the Advocacy Coordinator will be responsible for the definition and implementation of the DRC Yemen advocacy strategy and to further develop DRC Yemen s advocacy work and outputs. The postholder will take a leading role in ensuring evidence-based advocacy informs and influences key decision makers in accordance with the advocacy strategy, ensuring that the aid response across Yemen supports the most vulnerable population. The Advocacy Advisor works closely with DRC s regional and global advocacy teams as well as being the focal point for DRC Yemen on external communications. Under the CCY, this role will provide targeted advocacy and communication technical support to the consortium management unit and oversee the design and delivery of the consortium s advocacy strategy.</p><p>Duties and Responsibilities:</p><p>Strategic Advocacy</p><ul><li>Develop and update the advocacy strategy, talking points, topline messaging, briefing papers, advocacy reports and other advocacy asks for the local DRC team</li><li>Lead on the implementation of the DRC Yemen advocacy strategy</li><li>Follow up on the implementation of DRC s Communication strategy and communication commitments with support from the Middle East Asia and Europe Hub.</li><li>Participate in and support the relevant working groups of the Yemen based INGO network, including supporting the planning and drafting of relevant inter-agency products such as key messaging, public statements, high profile letters, briefings etc.</li><li>Remain up to date on key issues at the national and regional level, through engagement with relevant stakeholders</li><li>Alert the SMT to relevant policy developments and provide analysis and input for various inter-agency meetings such as the Technical Monitoring Group, the Humanitarian Country Team and others.</li><li>Support the Head of Programmes and Technical Coordinators in coordinating advocacy and programme objectives and develop programme-specific policy work. In addition, work with Sector Managers, Technical Coordinators and Area managers on key issues within clusters, working groups and area specific forums.</li><li>Contribute to the DRC s global and regional advocacy strategies and initiatives, ensuring that the DRC Yemen specificities are reflected and captured.</li><li>As part of DRC s commitment to localisation, ensure DRC works in equitable partnerships with Yemeni civil society for advocacy, and work with relevant programme staff to ensure advocacy efforts are locally led.</li><li>Participate in and conduct research to prepare for global advocacy joint calls on Yemen and provide information and advocacy messages relating to the Yemen humanitarian crisis.</li></ul><p>Representation & Communication</p><ul><li>Liaise with key UN, NGO and other interlocutors in country to ensure DRC has up to date information on the humanitarian situation and response in the region.</li><li>Represent DRC in key forums, including the Advocacy Working Group for Yemen, and other groups as delegated by the CD.</li><li>Represent DRC in external meetings with a variety of stakeholders, including but not limited to diplomatic staff within embassies, donor governments, UN leadership, think-tanks. Support the Yemen CO to build relationships in key capitals and represent DRC Yemen in agreement with the CD.</li><li>Share timely information and coordinate global advocacy work with DRC representation office in key capitals (Copenhagen, Brussels, Geneva, Berlin)</li><li>Establish strategic relationships with media outlets to ensure push of key advocacy messages and communication materials.</li><li>Support in developing messaging for and actions around key national policy responses and frameworks, as well as other factors such as UN coordination, protection concerns, funding for the response, security and current and future challenges that have an impact on displaced populations and their access to humanitarian assistance and protection services;</li><li>Build networks of key informants and stakeholders in country.</li></ul><p>Supervisory Responsibilities</p><ul><li>Coordinates and supervises the daily activities of the communication officer</li><li>Contribute to recruitment, capacity building, and performance appraisal of members of the team as needed.</li></ul><p>CCY-specific responsibilities</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To be successful in this role you must have:</p><ul><li>At least 5 years' experience working in policy, research and advocacy on humanitarian issues, access, refugee rights, human rights, and/or development issues.</li><li>Proven experience of influencing and advocacy work including lobbying, policy development and information provision in humanitarian issues.</li><li>Experience of and strong skills in developing and implementing humanitarian advocacy strategies and campaigns.</li><li>Knowledge of international human rights and humanitarian law, humanitarian and protection principles</li><li>Understanding of UN and donor operations at country and regional level.</li><li>Understanding of political and humanitarian context in the region and/or in Yemen</li><li>Experience in producing and/or supervising production of communications materials</li></ul><p>In this position, you are expected to demonstrate DRC five core competencies:</p><ul><li>Striving for excellence: You focus on reaching results while ensuring an efficient process.</li><li>Collaborating: You involve relevant parties and encourage feedback.</li><li>Taking the lead: You take ownership and initiative while aiming for innovation.</li><li>Communicating: You listen and speak effectively and honestly.</li><li>Demonstrating integrity: You act in line with our vision and values.</li></ul><p>Moreover, we also expect the following:</p><p>Required Qualifications:</p><ul><li>Bachelors degree in human rights, social sciences, journalism, or related discipline is compulsory. Advanced degree such as Masters or a combination of disciplines, is an advantage.</li></ul><p>Languages:</p><ul><li>Full proficiency in spoken and written English.</li><li>Arabic is an asset</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br><p>Save the Children International seeks to always be a child-safe organization by fulfilling its obligations to the community and through programme implementation carried out by the organization for safeguarding children and improve their living standards of the child.</p><br><p><strong>Position:</strong> <strong>MHPSS Officer</strong></p><br><p><strong>LOCATION</strong>: Aden Head Office</p><br><p><span><strong>Staff reporting to this post: </strong>MHPSS Assistants.</span></p><br><p><span><strong>Budget Responsibilities: </strong>N\A.</span></p><br><p><br><strong>ROLE PURPOSE:</strong></p><br><p><span>The CP-MHPSS Officer is responsible for providing and/or ensuring the provision of MHPSS Support and services to vulnerable and at-risk children, their families, and communities. Services will be delivered through various settings including communities, community centers, and schools, using SCI's MHPSS models such as PM+, adolescents experiencing emotional and behavioral difficulties (EASE), Safe families, Child and Youth Resilience, structured play and recreation, home-based care, individual counselling, group counselling, and others.</span></p><br><p><span>The CP-MHPSS Officer will provide direct psychological support to children experiencing, or at risk of, mental health and psychological challenges. They will ensure that services are age-appropriate, gender-sensitive, and culturally relevant. This role requires close coordination with colleagues across multiple sectors, including Child Protection, Education, Health, and Nutrition, to ensure an integrated approach to programming. The Officer will also support the development and delivery of contextualized MHPSS messaging for children, caregivers, and communities.</span></p><br><p><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p><br><p><span><strong>Program planning, delivery, coaching & supervision and monitoring:</strong></span></p><br><ul> <li><span>Support the technical planning and rollout of SCI’s MHPSS models (e.g., PM+, adolescents experiencing emotional and behavioural difficulties (EASE), Safe families, Child and Youth Resilience, structured play and recreation, home-based care, individual counselling, group counselling, and other) in line with SCI’s quality benchmarks.</span></li> <li><span>Contribute to the development and implementation of DIPs aligned with project timelines, budgets, and indicators.</span></li> <li><span>Coordinate with the MHPSS Coordinator to conduct regular monitoring of MHPSS activities and provide technical support during field visits.</span></li> <li><span>Ensure MHPSS interventions comply with global and SCI MHPSS and child protection standards and principles.</span></li> <li><span>Participate in all MEAL activities to assess effectiveness & impact of MHPSS programming.</span></li> <li><span>Conduct and document regular supervision and coaching sessions for facilitators and front-line workers delivering MHPSS services.</span></li> <li><span>Monitor the quality and adherence to protocols in individual/group counselling, structured play, and other MHPSS components.</span></li> <li><span>Support procurement processes, prepare weekly/monthly work plans, and contribute to the preparation of cash forecasts and logistics requests related to MHPSS.</span></li> <li><span>Ensure timely implementation and documentation of delays, risks, or challenges with suggested mitigation strategies.</span></li></ul><p><span><strong>MHPSS Implementation and Quality Assurance</strong></span></p><br><ul> <li><span>Provide tailored psychosocial counselling sessions to children and caregivers as per identified needs and internal referral protocols.</span></li> <li><span>Ensure MHPSS support is appropriately reflected in the daily work of caseworkers, and other front-line staff.</span></li> <li><span>Work with the MHPSS Coordinator to design and roll out MHPSS tools, guidance notes, and impact measurement systems.</span></li> <li><span>Conduct structured assessments to understand the MHPSS needs of children, caregivers, teachers, and communities.</span></li> <li><span>Ensure proper documentation, analysis, and reporting of MHPSS activities in line with SCI’s data protection and confidentiality standards.</span></li> <li><span>Support the development and follow-up of individual and group counselling plans, structured recreational sessions, and community-based psychosocial activities.</span></li> <li><span>Lead the facilitation of group activities, including recreational, resilience sessions.</span></li></ul><p><span><strong>Capacity Building: </strong></span></p><br><ul> <li><span>Identify and address gaps in MHPSS knowledge and skills among frontline Facilitator.</span></li> <li><span>Support the MHPSS Coordinator in assessing the MHPSS capacity-building needs of SCI staff, MHPSS Facilitator, caregivers, teachers, and children.</span></li> <li><span>Support the Development and implementation of capacity-building plans aligned with assessed needs and global best practices.</span></li> <li><span>Conduct training sessions and on-the-job coaching on PFA, HB MHPSS principles, and integration of MHPSS into sectoral programming.</span></li> <li><span>Support the CP and other sectoral staff to integrate MHPSS in their day-to-day work and interactions with children and families.</span></li> <li><span>Participate in peer-to-peer learning and knowledge-sharing efforts across SCI & partners.</span></li></ul><p><span><strong>Reporting and administrative:</strong></span></p><br><ul> <li><span>Compile weekly and monthly reports detailing MHPSS activities, outputs, and any identified challenges or gaps.</span></li> <li><span>Ensure timely and high-quality inputs to SCI and donor reports related to MHPSS activities.</span></li> <li><span>Maintain up-to-date documentation on assessments, sessions conducted, training delivered, and referrals made.</span></li> <li><span>Ensure accuracy and timeliness of MHPSS data collection tools and coordinate with MEAL and data teams for analysis.</span></li> <li><span>Participate in the development and documentation of lessons learned, success stories, and best practices in MHPSS programming.</span></li></ul><p><span><strong>Coordination, advocacy and Networking: </strong></span></p><br><ul> <li><span>Conduct and update service mapping for MHPSS services and maintain relationships with service providers (specialized and non-specialized).</span></li> <li><span>Facilitate referrals for specialized and non-specialized MHPSS services in coordination with internal and external actors.</span></li> <li><span>Maintain positive coordination and collaboration with SCI CP, Health, Education, and other sectoral teams to ensure integrated programming.</span></li> <li><span>Liaise with partners, CBOs, and relevant authorities to promote access to MHPSS services and support referrals and case discussions.</span></li></ul><p><span><i><strong>General:</strong> Carryout any other duties as may be assigned from time to time.</i> </span></p><br><p><span><strong>SKILLS AND BEHAVIOURS (our Values in Practice)</strong></span></p><br><p><span><strong>Accountability:</strong></span></p><br><ul> <li><span>Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</span></li> <li><span>Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved</span></li></ul><p><span><strong>Ambition:</strong></span></p><br><ul> <li><span>Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same</span></li> <li><span>Future orientated, thinks strategically and on a global scale.</span></li></ul><p><span><strong>Collaboration:</strong></span></p><br><ul> <li><span>Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members and external partners and supporters</span></li> <li><span>Values diversity and different people’s perspectives, able to work cross-culturally.</span></li></ul><p><span><strong>Creativity:</strong></span></p><br><ul> <li><span>Develops and encourages new and innovative solutions</span></li> <li><span>Cuts away bureaucracy and encourages an entrepreneurial approach</span></li></ul><p><span><strong>Integrity:</strong></span></p><br><ul> <li><span>honest, encourages openness and transparency, builds trust and confidence</span></li></ul><p><span>Displays consistent excellent judgement.</span></p><br><p><span><strong>QUALIFICATIONS AND EXPERIENCE AND ATTRIBUTES</strong></span></p><br><p><span><strong>Required:</strong></span></p><br><ul> <li><span>Bachelor’s degree in psychology, Psychiatry, Mental Health, Psychosocial Administration, or a related field.</span></li> <li><span>Minimum of 3-4 years of professional experience, including at least 1 years in psychosocial support programming in humanitarian settings.</span></li> <li><span>Proven experience working directly with children and/or adolescents, especially in child protection and MHPSS.</span></li> <li><span>Strong experience in training, coaching, and capacity building of staff and Facilitators.</span></li> <li><span>Understanding of MHPSS principles, child development, and psychosocial risk factors.</span></li> <li><span>Familiarity with child protection mechanisms, national systems, and referral pathways.</span></li> <li><span>Proven skills in report writing (weekly, monthly, monitoring reports).</span></li> <li><span>Excellent communication and interpersonal skills.</span></li> <li><span>Ability to represent Save the Children in meetings with government and external stakeholders.</span></li> <li><span>Strong capacity to work collaboratively in a team environment and under pressure.</span></li> <li><span>Proficient in Microsoft Office applications (Word, Excel, PowerPoint).</span></li> <li><span>Fluent in Arabic (written and spoken); English proficiency is an asset.</span></li> <li><span>Demonstrated gender awareness and sensitivity in practice.</span></li> <li><span>Commitment to safeguarding children and other vulnerable groups from all forms of harm.</span></li> <li><span>Understanding of confidentiality and ethical considerations in child protection work.</span></li> <li><span>Experience working with NGOs or INGOs in humanitarian settings.</span></li> <li><span>Knowledge of SCI Common Approaches (e.g., PFA, HEART, PM+).</span></li> <li><span>Experience in multisectoral programs, integrating MHPSS with child protection, education, or health.</span></li> <li><span>Good understanding of local community dynamics, politics, and traditional networks.</span></li> <li><span>Ability to work independently while maintaining a cooperative approach with team members.</span></li> <li><span>Experience working in challenging and high-pressure environments.</span></li></ul><p><span><strong>Desirable:</strong></span></p><br><p><span>Ability to work effectively under a line management structure with minimal supervision.</span></p><br><p><strong>Application Information:</strong></p><br><p>Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/careers/apply</p><br><p>“<strong><u>Save the Children is an equal opportunity employer. Women are strongly encouraged to app</u></strong></p><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered first-tier candidates: Internal candidates Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories: Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Tuvalu, Vanuatu. Second tier candidates include: All external candidates, except candidates from non-represented member states of IOM. Organizational Context and Scope Under the direct supervision of the Chief of Mission and in close coordination with the Programmes Managers, Heads of Offices, Head, Resources Management, and relevant Heads of Units, the Programme Coordinator (Programme Support Unit (PSU)) will be responsible for coordinating and implementing the Programme Support related activities of the Unit. In close coordination with the relevant units at the Regional Office and Headquarters (HQ), the Programme Coordinator (Programme Support Unit (PSU)) will be responsible and accountable for project development and donor liaison activities through the development, review and submission of project proposals and donor reports, coordinating the project development, donor and institutional reporting in the fields of migration management, emergency response, other programmes in the Country Office (CO), as well as identifying opportunities for developing and promoting International Organization for Migration s (IOM s) strategic objectives through programmes in CO and for developing Strategic Partnership with counterparts in the government, United Nations (UN) agencies and other relevant stakeholders in line with IOM global, regional and country strategies including the Strategic Results Framework (SRF).</p><p>1. Identify project opportunities based on national needs, in close collaboration with relevant Units in the CO, and the Regional Thematic Specialists (RTSs) and the Regional Project Development Officer (RPDO). Keep up to date about funding trends, policies and strategic priorities and budgetary planning cycles of donors and governments. Pro-actively seek funding sources among government and non-government donors, in line with IOM s strategic priorities.</p><p>2. Maintain effective working relationships with donors and potential donors, liaising, as necessary, with Regional Office (RO) and IOM COs with resource mobilization functions.</p><p>3. Coordinate the design and development of new programmes/projects based on solid results framework responding to emerging trends and priorities, in close coordination with the Chief of Mission, Regional Office, Headquarters Programme Managers, as well as with Government counterparts and other relevant public/private sector s partner organizations.</p><p>4. Ensure the review and endorsement of concept notes, proposals and donor reports on IOM s relevant software application, while also ensuring compliance with donor interests and requirements, and IOM s Project Handbook Guidance and results-based management standards.</p><p>5. Maintain up-to-date knowledge of all projects and programmes implemented by IOM Yemen.</p><p>6. Support Project Managers in coordinating the operational, administrative and financial aspects of all ongoing projects, including oversight responsibility of projects implementation, in coordination with the Resource Management units as required. Liaise between IOM Finance colleagues and Programme Managers to ensure that the latter are observant of IOM and Donors financial requirements.</p><p>7. Contribute to the development of IOM Yemen annual consolidated appeal, external reporting on emergency response and engagement with UN Office for Coordination of Humanitarian Affairs (OCHA) on the Humanitarian Needs Overview/Humanitarian Response Plan. Ensure IOM is successfully providing input into and reporting in line with the Grants Management System and the Financial Tracking System and the Online Projects System.</p><p>8. Coordinate with Programme Managers, Chief of Mission and senior management and support the drafting of regular progress reports to be submitted to the donors, partners and IOM Headquarters.</p><p>9. Support Programme Managers in the continuous review of project s implementation strategies as well as provide guidance and suggest corrective measures and actions to be taken as necessary.</p><p>10. Ensure logical/efficient planning and deployment of monitoring staff to achieve established objectives and collect necessary data.</p><p>11. Contribute to the process of raising awareness on issues relevant to IOM s mandate and Yemen, to promote project/programme related activities.</p><p>12. Identify, train and supervise reporting, project development and monitoring and evaluation team members, placing emphasis on the development of new team members and training on humanitarian systems and donor protocols.</p><p>13. Undertake duty travel with the aim of project/programme assessment, liaison with counterparts and donors, problem solving and the development of new initiatives, as required.</p><p>14. Act as IOM Yemen focal point and respond to inquiries from Headquarters and network of IOM regional offices. Chief of Mission Support</p><p>15. In coordination with the Chief of Mission, represent the CO in donor meetings, briefings, conferences, UN Working Group meetings and liaise with donors, governmental partners, project partners, think tanks policy centers at the international and national level.</p><p>16. In Coordination with the Programme Managers and Resource Management Unit, identify areas of projects/programme implementation which require the Chief of Mission intervention.</p><p>17. Represent the Chief of Mission in inter-agency meetings when related to the development and implementation of joint programmes, in coordination with Programme Coordinators/Managers as well as in any other meetings, as requested by the Chief of Mission.</p><p>18. Ensure adequate follow-up with relevant staff in support of the Chief of Mission strategic inputs and key decisions, including oversight of the mission's development of the country programme.</p><p>19. Perform such other duties as may be assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications and Experience</h2><ul><li>Master's degree in Political or Social Science, Business Administration, International Relations, Law or a related field from an accredited academic institution with five years of relevant professional experience; or, University degree in the above fields with seven years of relevant professional experience.</li></ul><h2>Experience</h2><ul><li>Experience working in international organization and knowledge of the UN system;</li><li>Experience in the field of migration issues, project development and design, project implementation, and administrative and financial management;</li><li>Experience in donor relations and grant management for specific donors of IOM's interest;</li><li>Previous experience and knowledge of donor funding mechanisms, particularly in the Country;</li><li>Experience in project development, donor reporting and technical writing and editing, preferably in the international development/humanitarian sector; and,</li><li>Experience with Results Based Management approach and other strategic planning approaches.</li></ul><h2>Skills</h2><ul><li>Excellent communication, writing and organizational skills; ability to prepare clear and concise reports;</li><li>Basic knowledge of monitoring and evaluation concepts, approaches and methodologies;</li><li>Demonstrated analytical and planning skills; capacity to establish working relationships with governmental authorities, national/international institutions and Non-Governmental Organizations;</li><li>Capacity to supervise and train support staff; ability to work effectively and harmoniously with colleagues from varied cultures and professional background;</li><li>Ability to work with accuracy under constraints and pressure; high sense of confidentiality, initiative and good judgment;</li><li>Personal commitment, efficiency, flexibility, drive for results, creative thinking; and,</li><li>Good level of computer literacy, including database application.</li></ul><h2>Languages</h2><ul><li>For this position, fluency in English is required (oral and written).</li><li>Working knowledge of Arabic and another official UN language (Chinese, French, Russian and Spanish) is an advantage.</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul><h2>Required Competencies</h2><p>IOM's competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h2>Values</h2><ul><li>Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage: Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h2>Core Competencies behavioural indicators Level 3</h2><ul><li>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability: Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work.</li><li>Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><h2>Managerial Competencies behavioural indicators Level 3</h2><ul><li>Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization's vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision: Works strategically to realize the Organization's goals and communicates a clear strategic direction.</li><li>Humility: Leads with humility and shows openness to acknowledging own shortcomings.</li></ul><p></p></section>