Call Center Jobs - sanaa Yemen

<p><br></p><p>KEY ACCOUNTABILITIES:</p><p>Under the direct supervision of the Head of Programme, the National Programme Officer (NOB) will lead and execute the following core field accountabilities:</p><p>Operational Programme Management &amp; Modality Execution</p><p>Manage and supervise the day-to-day implementation of emergency food assistance, nutrition interventions, livelihoods, school feeding, and shock-responsive safety net programs under the Mukalla Field Office footprint, ensuring all deliveries align with the approved Field Office Operational Plan. Lead the review, technical appraisal, and validation of local field proposals, operational targets, and Field Level Agreements (FLAs), ensuring perfect synchronization with WFP s corporate standards and protection criteria. Monitor the contextual viability of both In-Kind and Cash-Based Transfer (CBT) systems across Mukalla s markets, tracking financial service provider (FSP) capacities and clearing localized distribution blocks promptly.</p><p>Operational Information Management, Reporting &amp; Donor Missions</p><p>Lead the compilation, verification, and drafting of all internal and external field reports, including donor updates, input notes for corporate Situation Reports (SitReps), and Country Brief entries. Review, check, and systematically audit monthly distribution invoices, commodity ledgers, and narrative project reports submitted by Cooperating Partners (CPs). Ensure absolute data integrity and reconciliation before clearing documents for final system entry. Support the Head of Field Office in preparing strategic logistics, safety protocols, and detailed site briefs for visiting international donor delegations or senior internal monitoring missions. Continuous CP mapping; with SWAT analysis.</p><p>Team Leadership, Capacity Strengthening &amp; Partner Governance</p><p>Direct, mentor, and evaluate the performance of junior national staff and monitoring assistants, cultivating a highly collaborative, inclusive, and top-performing field team. Maintain professional, routine working-level relationships with local line ministries, humanitarian partners, international NGOs, and community leaders to share real-time context data and prevent duplication of food assistance activities. Act as Head of Programme Officer-in-Charge when formally designated. Support the Head of Field Office and Head of Programme with contextual, policy, and operational analysis. Represent the Field Office in relevant Country Office programme meetings, as delegated. Contribute to programme strategies, concept notes, proposals, and identification of new programme and partnership opportunities. Coordinate with Supply Chain, monitoring, vulnerability analysis, targeting, and registration functions. Lead/ contribute to weekly Field Office situation reporting and follow-up on monitoring findings. Strengthening the capacity of cooperating partners and government counterparts. Communication; Work on retelling/repackaging the story of Mukalla FO, showcasing strengths and opportunities.</p><p>Monitoring, Digital Identity &amp; Accountability to Affected Populations (AAP)</p><p>Oversee the scheduling of routine field verification missions to final distribution points (FDPs) and storage warehouses to audit food quality, verify physical safety conditions, and collect direct beneficiary feedback. Coordinate the tracking of field bottlenecks and complaints flagged through WFP s centralized Call Center, guiding the Field Office team in compiling field evidence to resolve open cases and complaints within established corporate timelines. Direct and track field-level digitalization efforts, providing day-to-day operational support to partners executing household retargeting exercises, digital registry validation, and biometric SCOPE registration workflows.</p><p>DELIVERABLES AT THE END OF THE CONTRACT</p><p>Mukalla Field Office Distribution Targets Achieved: Successful, timely execution of all emergency safety net cycles under the Mukalla footprint, fully verified through clean CP distributions and reconciled food ledgers.</p><p>CP Performance Audits Concluded: Fully audited and validated monthly narrative and quantitative reports for all active FLAs in the Mukalla sector completed on time.</p><p>Donor Briefing Portfolios Delivered: High-quality, context-specific site briefs, progress summaries, and data visualizations packaged for international mission delegations.</p><p>Call Center Case Registry Closed: Systematized tracking and documented resolution of all localized complaints and field bottlenecks logged under the field office s area of responsibility.</p><p>QUALIFICATIONS &amp; EXPERIENCE REQUIRED:</p><p>Education: Advanced University Degree (Master's or equivalent) in International Relations, Social Sciences, Business Administration, Economics, Development Studies, or a related academic area with a minimum of three (3) years of relevant professional experience. Alternatively, a First University Degree (Bachelor's) combined with a minimum of five (5) years of progressively responsible professional experience in humanitarian/development program execution</p><p>Experience Profile Knowledge &amp; Technical Competencies:</p><p>Demonstrated experience in managing complex, multi-modality humanitarian operations (In-Kind and CBT), field operations management, or emergency food assistance support. Proven track record in partner management, including reviewing legal partnership agreements, auditing financial/narrative reports, and managing compliance loops. Direct experience supervising, mentoring, and leading national staff teams or field monitoring networks in high-risk or volatile settings. Strong knowledge of UN/WFP system policies, program rules, field monitoring frameworks, and risk management guidelines. Familiarity with digital identity management systems (biometric SCOPE registration workflows), Accountability to Affected Populations (AAP) protocols, and gender/protection mainstreaming in emergencies. Excellent report-writing and analytical skills, with a proven ability to synthesize complex field data into clear technical briefs. IT profeciency</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Advanced University Degree (Master's or equivalent) in International Relations, Social Sciences, Business Administration, Economics, Development Studies, or a related academic area with a minimum of three (3) years of relevant professional experience. Alternatively, a First University Degree (Bachelor's) combined with a minimum of five (5) years of progressively responsible professional experience in humanitarian/development program execution</p><p><strong>Knowledge &amp; Technical Competencies:</strong></p><ul><li>Demonstrated experience in managing complex, multi-modality humanitarian operations (In-Kind and CBT), field operations management, or emergency food assistance support.</li><li>Proven track record in partner management, including reviewing legal partnership agreements, auditing financial/narrative reports, and managing compliance loops.</li><li>Direct experience supervising, mentoring, and leading national staff teams or field monitoring networks in high-risk or volatile settings.</li><li>Strong knowledge of UN/WFP system policies, program rules, field monitoring frameworks, and risk management guidelines.</li><li>Familiarity with digital identity management systems (biometric SCOPE registration workflows), Accountability to Affected Populations (AAP) protocols, and gender/protection mainstreaming in emergencies.</li><li>Excellent report-writing and analytical skills, with a proven ability to synthesize complex field data into clear technical briefs.</li><li>IT proficiency</li><li>Languages: English-Arabic.</li></ul>

<p>JOB PURPOSE</p><p><br></p><p>To deliver high-quality, accountable, and risk-informed assistance under these protracted emergency conditions, the Marib Field Office requires a dedicated National Programme Officer (NOB). The purpose of this role is to provide operational middle-management leadership, drive programme compliance, actively manage partner field performance, and ensure the efficient execution of WFP's lifesaving emergency safety nets and integrated nutrition tracks. The incumbent will be responsible for leading field-level programme activities, providing direct technical support to partners, and ensuring that all operations achieve WFP’s strategic and policy objectives through close collaboration with internal units and external humanitarian stakeholders.</p><p><br></p><p>KEY ACCOUNTABILITIES):</p><p><br></p><p>Under the direct supervision of the Head of Programme, the National Programme Officer (NOB) will lead and execute the following core field accountabilities:</p><p><br></p><p>1. Operational Programme Management &amp; Modality Execution.</p><p><br></p><p>Manage and supervise the day-to-day implementation of emergency food assistance, nutrition interventions, livelihoods, school feeding, and shock-responsive safety net programs under the Marib Field Office footprint, ensuring all deliveries align with the approved Field Office Operational Plan.</p><p><br></p><p>Lead the review, technical appraisal, and validation of local field proposals, operational targets, and Field Level Agreements (FLAs), ensuring perfect synchronization with WFP’s corporate standards and protection criteria.</p><p><br></p><p>Monitor the contextual viability of both In-Kind and Cash-Based Transfer (CBT) systems across Marib’s markets, tracking financial service provider (FSP) capacities and clearing localized distribution blocks promptly.</p><p><br></p><p>2. Operational Information Management, Reporting &amp; Donor Missions.</p><p><br></p><p>Lead the compilation, verification, and drafting of all internal and external field reports, including donor updates, input notes for corporate Situation Reports (SitReps), and Country Brief entries.</p><p><br></p><p>Review, check, and systematically audit monthly distribution invoices, commodity ledgers, and narrative project reports submitted by Cooperating Partners (CPs). Ensure absolute data integrity and reconciliation before clearing documents for final system entry.</p><p><br></p><p>Support the Head of Field Office in preparing strategic logistics, safety protocols, and detailed site briefs for visiting international donor delegations or senior internal monitoring missions.</p><p><br></p><p>3. Team Leadership, Capacity Strengthening &amp; Partner Governance</p><p><br></p><p>Direct, mentor, and evaluate the performance of junior national staff and monitoring assistants, cultivating a highly collaborative, inclusive, and top-performing field team.</p><p><br></p><p>Maintain professional, routine working-level relationships with local line ministries, humanitarian partners, international NGOs, and community leaders to share real-time context data and prevent duplication of food assistance activities.</p><p><br></p><p>4. Monitoring, Digital Identity &amp; Accountability to Affected Populations (AAP)</p><p><br></p><p>Oversee the scheduling of routine field verification missions to final distribution points (FDPs) and storage warehouses to audit food quality, verify physical safety conditions, and collect direct beneficiary feedback.</p><p><br></p><p>Coordinate the tracking of field bottlenecks and complaints flagged through WFP’s centralized Call Center, guiding the Field Office team in compiling field evidence to resolve open cases and complaints within established corporate timelines.</p><p><br></p><p>Direct and track field-level digitalization efforts, providing day-to-day operational support to partners executing household retargeting exercises, digital registry validation, and biometric SCOPE registration workflows.</p><p><br></p><p>DELIVERABLES AT THE END OF THE CONTRACT</p><p><br></p><p>Marib Field Office Distribution Targets Achieved: Successful, timely execution of all emergency safety net cycles under the Marib footprint, fully verified through clean CP distributions and reconciled food ledgers.</p><p><br></p><p>CP Performance Audits Concluded: Fully audited and validated monthly narrative and quantitative reports for all active FLAs in the Marib sector completed on time.</p><p><br></p><p>Donor Briefing Portfolios Delivered: High-quality, context-specific site briefs, progress summaries, and data visualizations packaged for international mission delegations.</p><p><br></p><p>Call Center Case Registry Closed: Systematized tracking and documented resolution of all localized complaints and field bottlenecks logged under the field office’s area of responsibility.</p><p><br></p><p>QUALIFICATIONS &amp; EXPERIENCE REQUIRED:</p><p><br></p><p>Education: Advanced University Degree (master's or equivalent) in International Relations, Social Sciences, Business Administration, Economics, Development Studies, or a related academic area with a minimum of three (3) years of relevant professional experience. Alternatively, a First University Degree (Bachelor's) combined with a minimum of five (5) years of progressively responsible professional experience in humanitarian/development program execution.</p><p><br></p><p>Experience: Total relevant 7 years of experience including 3 years of Professional experience.</p><p><br></p><p>Demonstrated experience in managing complex, multi-modality humanitarian operations (In-Kind and CBT), field operations management, or emergency food assistance support.</p><p><br></p><p>Proven track record in partner management, including reviewing legal partnership agreements, auditing financial/narrative reports, and managing compliance loops.</p><p><br></p><p>Direct experience supervising, mentoring, and leading national staff teams or field monitoring networks in high-risk or volatile settings.</p><p><br></p><p>Knowledge &amp; Technical Competencies:</p><p><br></p><p>Strong knowledge of UN/WFP system policies, program rules, field monitoring frameworks, and risk management guidelines.</p><p><br></p><p>Familiarity with digital identity management systems (biometric SCOPE registration workflows), Accountability to Affected Populations (AAP) protocols, and gender/protection mainstreaming in emergencies.</p><p><br></p><p>Excellent report-writing and analytical skills, with a proven ability to synthesize complex field data into clear technical briefs.</p><p><br></p><p>Languages:</p><p><br></p><p>Fluent in written and oral English and Arabic.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Advanced University Degree (master's or equivalent) in International Relations, Social Sciences, Business Administration, Economics, Development Studies, or a related academic area with a minimum of three (3) years of relevant professional experience. Alternatively, a First University Degree (Bachelor's) combined with a minimum of five (5) years of progressively responsible professional experience in humanitarian/development program execution.</p><p>Demonstrated experience in managing complex, multi-modality humanitarian operations (In-Kind and CBT), field operations management, or emergency food assistance support.</p><p>Proven track record in partner management, including reviewing legal partnership agreements, auditing financial/narrative reports, and managing compliance loops.</p><p>Direct experience supervising, mentoring, and leading national staff teams or field monitoring networks in high-risk or volatile settings.</p><p>Strong knowledge of UN/WFP system policies, program rules, field monitoring frameworks, and risk management guidelines.</p><p>Familiarity with digital identity management systems (biometric SCOPE registration workflows), Accountability to Affected Populations (AAP) protocols, and gender/protection mainstreaming in emergencies.</p><p>Excellent report-writing and analytical skills, with a proven ability to synthesize complex field data into clear technical briefs.</p><p>Fluent in written and oral English and Arabic.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>1. Purpose of the Position</strong></span></p><br><p><span>In the context of the WHO Country Office and the WHO Health Emergencies Incident Management System, the incumbent will provide technical expertise for planning, assessing, monitoring, evaluating and coordinating health-based environmental health interventions in Yemen. The role will focus on safe drinking water, safely managed sanitation, hygiene, environmental cleaning and disinfection, health-care waste management and related primary-prevention measures in health-care facilities, IDP sites, Diarrhoea Treatment Centre (DTCs) and emergency health activities.</span></p><br><p><span>The current escalation is expected to increase operational pressure on health services and the need to identify and address WASH risks rapidly especially in new IDP sites. The position will strengthen Country Office capacity to support health authorities and partners with technical assessments, prioritized action plans, water-safety monitoring, standards-based rehabilitation, capacity strengthening and progress reporting for WASH interventions in IDP sites, mobile medical team service delivery sites, Diarrhoea Treatment Centre (DTCs) and health care facilities. Context-specific facts and figures must be validated before publication.</span></p><br><p><span><strong>2. Objectives of the Programme and Immediate Strategic Objective</strong></span></p><br><p><span>The mission of WHO’s Health Emergencies Programme is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies. The WASH Officer will contribute to reducing environmental health risks, supporting safe health-service delivery and strengthening national and partner capacity.</span></p><br><p><span><strong>3. Organizational Context</strong></span></p><br><p><span>Under the supervision of the Team Lead, the overall guidance of the Incident Manager and the Head of the WHO Country Office, and working closely with Regional Office and headquarters counterparts, other WHO personnel and partners, the incumbent will act as the technical specialist for health-based WASH action. The officer will collaborate with health authorities, United Nations partners, nongovernmental organizations and relevant WASH and Health coordination mechanisms to identify needs, resources and gaps and support prioritized action in health-care facilities including Diarrhoea Treatment Centre (DTCs) &nbsp;and other public health activities.</span></p><br><p><span>During deployment, the duty station may change and duties may be modified based on Programme needs, subject to applicable procedures and security requirements.</span></p><br><p><span>Travel Requirements</span></p><br><p><span>Travel within Yemen may be required for assessment, coordination, technical support, monitoring and capacity strengthening. All travel is subject to operational need, security clearance, access conditions, medical clearance and applicable procedures. The candidate with <strong>SSAFE</strong> training is preferred.&nbsp;</span></p><br><p><span>Security and Operational Context</span></p><br><p><span>The incumbent will work in a volatile and access-constrained environment and must comply with applicable UNDSS and WHO security requirements, complete required briefings and training, and adapt workplans to approved duty-of-care measures. Remote support may be required where access is not authorized.</span></p><br><br> </div>

<p>DEADLINE FOR APPLICATIONS 7 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). GENERAL INFORMATION JOB TITLE: Head of Programme TYPE OF CONTRACT/LEVEL: CSTI SUPERVISOR: Head of Field Office UNIT/DIVISION: Field Operations DUTY STATION (City, Country): Marib, Yemen DURATION: 11 Months Background: WFP operations across the Southern Areas of Yemen are conducted in a highly complex, volatile, and high-risk operating environment. Protracted conflict, severe economic deterioration, currency instability, climate-related shocks, and constrained access to essential services continue to drive widespread humanitarian needs. Within these areas, approximately one in two people experience acute food insecurity, such as declining household purchasing power, high inflation, and heavily disrupted livelihoods leave millions unable to meet their basic food needs. The humanitarian situation remains critical through the end of 2026. Data indicates that 5.4 million people are experiencing IPC Phase 3 or above (Crisis or worse) acute food insecurity between June and September 2026, with 1.6 million individuals pushed into IPC Phase 4 (Emergency). Despite the onset of the harvest season, these urgent needs are projected to persist and deepen in severity from October to December 2026, with the population in IPC Phase 3 or above remaining stuck at a staggering 5.4 million people. To deliver targeted assistance accountably within this intense operational window, the Marib Field Office requires a dedicated Programme Officer to provide operational support, track data compliance, and ensure the efficient execution of WFP's safety nets. Job Purpose: To provide everyday technical, operational, and data verification support for the implementation, tracking, and monitoring of WFP assistance programs within the Marib area of coverage. Reporting directly to the Head of Field Office, the Programme Officer (Consultant Level 1) will act as a key technical resource to ensure field-level food, cash, and nutrition activities are executed smoothly. The incumbent will focus on tracking cooperating partner data, monitoring distribution sites, resolving field bottlenecks, and supporting beneficiary registration and retargeting workflows to guarantee that life-saving assistance is delivered in strict alignment with the approved Country Strategic Plan and corporate compliance guidelines. Accountabilities and responsibilities: Under the direct supervision of the Head of Field Office, the incumbent will perform the following duties: Programme Support &amp; Implementation: Support the day-to-day implementation of field-level food, cash, and nutrition assistance activities in Marib, ensuring tasks align with the Field Office Operational Plan. Logistics &amp; Distribution Coordination: Assist in coordinating everyday activities between the Programme and Logistics teams to support timely delivery schedules and verify adherence to WFP distribution rules. Field Monitoring &amp; Inspection: Undertake regular random visits, when possible, to final distribution points, local retailers, and storage facilities to check food quality, verify safety standards, and collect feedback from beneficiaries. Data Verification &amp; CP Reporting: Review, check, and follow up on monthly distribution and narrative project reports submitted by Cooperating Partners (CPs) to ensure data accuracy before final system entry. Digital Identity &amp; SCOPE Tracking: Assist in tracking field-level digitalization efforts, providing day-to-day operational support to partners for household retargeting and biometric SCOPE registration workflows. M&amp;E Issue Tracking: Help prepare monthly monitoring plans and track field bottlenecks or complaints flagged by the WFP Call Center, supporting the Field Office team in compiling details to close issues promptly. Local Inter-Agency Liaison: Maintain routine working-level contact with local humanitarian partners, NGOs, and community focal points to share information and prevent duplication of food assistance activities. Operational Reporting Support: Draft initial input notes, updates, and data summaries for the weekly and ad-hoc Field Office progress reports submitted to the Head of Field Office. Partner Guidance: Share approved guidelines with cooperating partner staff regarding record-keeping, ledger maintenance, and reporting templates as stipulated in active FLAs.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>University Degree in international relations, social sciences, business administration, economics, or another relevant academic area.</p><p>Minimum of 3 years of professional work experience in humanitarian operations or project implementation. Experience with field monitoring and data checking is required.</p><p>Proficiency in Microsoft Office (specifically Excel for data verification), familiarity with digital mobile data collection tools, and strong teamwork skills. Basic awareness of cash-based transfers and biometric beneficiary registration databases (such as SCOPE) is highly desirable.</p><p>Fluency (Level C) in written and spoken English is required. Working knowledge of Arabic is a significant operational advantage.</p>

<p>DEADLINE FOR APPLICATIONS 7 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). GENERAL INFORMATION JOB TITLE: VAM Officer (Assessments) TYPE OF CONTRACT/LEVEL: Service Contract L8 SUPERVISOR: VAM Officer UNIT/DIVISION: VAM DUTY STATION (City, Country): Aden, Yemen DURATION: 12 Months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The United Nations World Food Programme (WFP) is the world's largest humanitarian organization, working to save lives and combat hunger globally. In Yemen, one of the world's most severe humanitarian crises continues to drive widespread food insecurity and vulnerability. According to the 2026 Humanitarian Needs and Response Plan (HNRP), an estimated 22.3 million people require humanitarian assistance, including 18.3 million people in need of food security and livelihood support. WFP's response focuses on saving lives, protecting livelihoods, and improving food consumption among the most vulnerable populations through life-saving food assistance and nutrition interventions. To support evidence-based programming and strategic decision-making, WFP Yemen's Vulnerability Analysis and Mapping (VAM) unit leads food security monitoring, assessments, and analysis across the country. The unit conducts large-scale food security and livelihood assessments, market monitoring, beneficiary monitoring, and other analytical activities that generate critical information on food security conditions, market trends, household vulnerabilities, and humanitarian needs. These efforts provide the evidence base for Programme design, targeting, operational planning, donor engagement, resource mobilization, and advocacy. The VAM unit manages and analyzes a wide range of datasets and produces regular analytical products, including monthly food security updates, quarterly food security and market monitoring and market functionality assessments. Through rigorous data collection, analysis, and reporting, the unit plays a central role in informing WFP's response and supporting humanitarian decision-making across Yemen. JOB PURPOSE: The VAM Officer (Assessments) will support the planning, design, implementation, and coordination of food security, market functionality, prices, rapid emergency, beneficiary targeting validation, and other quantitative and qualitative assessments conducted by WFP Yemen. The position is responsible for ensuring the collection and analysis of high-quality data to generate timely and reliable evidence on food security, humanitarian needs, market functionality, population vulnerabilities, and the effectiveness of targeting approaches and WFP interventions. The incumbent will coordinate all stages of assessments, from methodology and questionnaire design through data collection, analysis, validation, and reporting, ensuring adherence to WFP standards and best practices. The role will contribute to the production of evidence and assessment findings that inform Programme design, targeting, emergency response, and strategic decision-making, while promoting innovative assessment methodologies and data collection approaches to strengthen the quality and credibility of evidence generated by the VAM unit. Key Accountabilities (not all-inclusive) Lead the planning, design, and implementation of food security &amp; livelihoods, market functionality, prices, rapid emergency, beneficiary targeting validation, and other quantitative and qualitative assessments using face-to-face or remote survey techniques. Develop assessment methodologies, survey tools, questionnaires, sampling approaches, field protocols, and operational plans in line with WFP standards and best practices. Coordinate assessment activities with field offices, cooperating partners, enumerators, service providers, government counterparts, and other stakeholders to ensure timely and high-quality implementation. Manage remote data collection activities, including telephone-based surveys and call center operations, and serve as the primary focal point for coordination, performance monitoring, troubleshooting, and follow-up with external service providers. Lead assessment fieldwork, including enumerator training, pilot testing, field supervision, data collection monitoring, and implementation of quality assurance measures to ensure the accuracy and reliability of data. Analyze and interpret quantitative and qualitative data to generate evidence on food security conditions, livelihoods, market functionality, vulnerabilities, humanitarian needs, and the impact of WFP interventions. Coordinate beneficiary targeting validation and verification exercises, ensuring the effective application of established targeting criteria, model, tools, and standard operating procedures. Support periodic market functionality assessments following&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in Statistics, Economics, Food Security, Agriculture, Social Sciences, Development Studies, Monitoring and Evaluation, Public Policy, Geography, Data Analysis, or another field relevant to humanitarian assessments and vulnerability analysis, with strong training in survey methodology, sampling, statistical modelling, and quantitative/qualitative analysis.</p><p>Total relevant 5 years of experience including 1 year of Professional experience in statistics, quantitative/qualitative analysis, survey methodology, data management, monitoring and evaluation, food security analysis, economics, or a related field. Experience in survey design, sampling methodologies, statistical analysis, data quality assurance, and management of large datasets is highly desirable. Experience working with humanitarian, development, or socio-economic data and proficiency in statistical software packages like R, STATA, SPSS, Python would be asset.</p><p>English - Arabic.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are Reckitt <br>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.<br><br>​Supply​ <br>Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.<br><br>About the role <br><span><strong>Please note: this position has a planned start date of January 1, 2027. Earlier start dates are not possible.</strong></span><br> </span><p>Seeking an opportunity where you can gain hand-on experience in Supply Chain Management?</p><br> <p>As a&nbsp;<strong>Demand Planning Intern</strong>&nbsp;at Reckitt, you'll be actively supporting our Supply Team, supported by our great Demand Planning Team. We're inviting you to be a cornerstone of our continuous drive for excellence, where your influence will go beyond operations to truly shape our success. For this position we're looking for a great collaborator who is available for&nbsp;<strong>at least 6 months</strong>&nbsp;(ideally longer), working full-time.</p><br><br><br>Your responsibilities <br><ul> <li>Support various operational facets of Demand &amp; Supply Planning.</li> <li>Actively participate in specific projects, offering innovative ideas and solutions.</li> <li>Engage in data collection and analysis to enhance supply chain efficiency and effectiveness.</li> <li>Assist with meticulous documentation and record-keeping for Supply Services ventures.</li> <li>Collaborate with different departments to support multifaceted projects and broaden your scope within supply chain dynamics.</li> <li>End-to-End Supply Chain Reports to align material planning with demand, optimizing stock levels and procurement timing.</li> <li>Collaborate cross-functionally with supply colleagues, logistics, sales, marketing and external suppliers to ensure timely fulfillment.</li> </ul><br><br>The experience we're looking for <br><ul> <li>Excellent analytical process with a keen eye for detail and collaborative team spirit.</li> <li>Proficient in Microsoft Office Suite and adaptable to learning new technology tools.</li> <li>A proactive learner with a positive mindset keen to contribute to our Supply Chain Success Story.</li> </ul><br><br>The skills for success <br>Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.<br><br>What we offer <br><ul> <li>Great colleagues.</li> <li>50% subsidy for the Deutschlandticket (Germany travel pass).</li> <li>A modern office with good transport connections.</li> <li>Subsidized meals in the canteen and free drinks.</li> <li>Company events and sporting activities.</li> </ul><br><br>Equality <br>We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.<br><br><br> </div>

<p>What we do Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence. In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people helping those who need it most, regardless of who they are and what side of the front line they are on. We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.</p><p>Purpose The Supply-Chain Planner is responsible for making sure that all forecasts are received, registered and matched with firm demand. S/he ensures that goods are sourced according to an agreed plan.</p><h4>Accountabilities &amp; functional responsibilities</h4><ul><li>Monitors material resources planning (MRP) suggestions, analyses supply and demand and makes appropriate recommendations to improve forecasting accuracy.</li><li>Decides how orders should be filled based on the delegation stocking strategy for each category, priorities identified in coordination with staff requesting services and the logistics team and flow optimization techniques (consolidating orders or making partial deliveries).</li><li>Based on the MRP system, creates draft order purchase, order transfers, order inter sites and work orders. Sets and updates the MRP system parameters and item settings in JD Edwards software (lead time, planner number, planning code, order-policy code, etc.).</li><li>Leads the demand-planning process for their delegation and its associated sub-delegations; indirectly contributes to the delegation s sourcing plan.</li><li>Contributes to defining the delegation s supply network.</li><li>Is responsible for the delegation s consolidated demand figures and proposes and monitors buffer stock based on their analysis.</li><li>Raises awareness of the costs associated with the delegation s stock-management policy and the benefits of good planning and forecasting.</li><li>Contributes to setting stock-management policy for the country, aligning it with the work of the Regional Supply-Chain Planner and ensuring that operational constraints are taken into account.</li></ul><h4>ADDITIONAL DUTIES</h4><ul><li>Follows up on all work-related messages and correspondence with the relevant contacts and departments</li><li>Is aware of the delegation s objectives and has a good knowledge of the Movement and other contacts relevant to the position</li><li>Collects and shares information so as to improve the ICRC s understanding of the environment and humanitarian trends and responses</li><li>Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC s image</li><li>Takes responsibility for their own professional learning and development</li></ul><h4>Additional information</h4><ul><li>Type of role:Regular</li><li>Working rate:100%</li><li>Location: Sana'a</li><li>Job level:B3</li><li>Length of assignment: one Year</li><li>Type of position: Maximum term contract</li><li>Application deadline: 21/11/2026</li><li>This post is for Yemeni Nationality only</li></ul><h4>Our values</h4><ul><li>At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.</li></ul><h4>Reports to (role)</h4><ul><li>Supply Chain Coordinator</li><li>Logistics Coordinator</li></ul><h4>People management responsibilities</h4><ul><li>No</li></ul><h4>Scope &amp; impact</h4><ul><li>Geographic remit: country-level, or regional for the Logistics Support Centre.</li></ul><h4>Relationships</h4><ul><li>Internally, interacts with the Supply Chain Coordinator, the delegation s Buyers, warehousing and transport staff, the global planning network and Supply Chain Officers.</li><li>Has no external relationships.</li></ul><h4>Certifications / Education required</h4><ul><li>University degree or equivalent experience.</li><li>Additional vocational training in health sciences an asset.</li><li>Computer proficiency and ability to run specialized software.</li><li>Good command of English.</li><li>Good command of an enterprise resource planning system.</li></ul><h4>Professional experience required</h4><ul><li>Typically six to nine years overall professional experience.</li><li>Experience in supply chain management.</li><li>Experience in planning and forecasting.</li></ul><p><strong>Desired Candidate Profile</strong></p>University degree or equivalent experience.<br>Additional vocational training in health sciences an asset.<br>Computer proficiency and ability to run specialized software.<br>Good command of English.<br>Good command of an enterprise resource planning system.<br>Typically six to nine years overall professional experience.<br>Experience in supply chain management.<br>Experience in planning and forecasting.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are Reckitt <br></span><p><span><span><span><span>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.</span></span></span></span></p><br> <p><span><span><span><span>Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.</span></span></span></span></p><br><br><br>Our HR team <br><p><span><span><span><span>Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. </span></span></span></span></p><br> <p><span><span><span><span>Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. </span></span></span></span></p><br> <p><span><span><span><span>Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way. </span></span></span></span></p><br><br><br>About the role <br><p>Want to see HR make an impact? As HR Director Central Europe with Reckitt, you’ll have the freedom to shape how our people bring business plans to life. &nbsp;&nbsp;<br>&nbsp;<br><strong><br>Competitive Salary &amp; excellent benefits package&nbsp;</strong><br>&nbsp;</p><br> <p><br>A key figure in the leadership team, you’ll translate business plans into HR strategy. You’ll allow managers to get the best out of their team. You’ll understand what’s needed tomorrow and lead initiatives to attract, develop and reward those who will ensure our future success. You’ll build engagement and embed change. You’ll develop a winning culture. Essentially, you’ll ensure our people are front and centre of everything we do.&nbsp;<br>&nbsp;<br>&nbsp;</p><br> <p><strong>You’ll succeed because…&nbsp;</strong><br>…you know how HR influences results. A proven leader, you recognise talent and have successfully developed others, building robust succession plans. Creative and self-motivated, you build collaborative working relationships which allows you to enthuse and influence other senior leaders. Importantly, you’re a strategic thinker but can also turn plans into action. &nbsp;<br>&nbsp;<br>&nbsp;</p><br> <p><strong>You’ll love it because…&nbsp;</strong><br>…you’ll have the freedom to make a difference. You’ll put your own ideas into practice. The products you help us get out there will allow people to live healthier lives and have happier homes. And our dynamic, ownership-driven culture will bring the very best out of you, every day.&nbsp;<br>&nbsp;</p><br><br><br>Your responsibilities <br><p><br>Partner closely with a diverse regional leadership team, balancing multiple priorities&nbsp;and business requirements.<br>Lead the development of robust internal talent pipelines, identifying innovative approaches to accelerate growth, mobility, and succession readiness.<br>Provide both strategic counsel and hands&nbsp;on HR support, adapting between long term talent and organizational priorities and day<br>today operational requirements.<br>Develop robust succession pipelines for critical roles, ensuring organizational readiness and continuity.&nbsp;<br>Anticipate business challenges and opportunities, providing proactive HR solutions that support growth, transformation, and organizational effectiveness.&nbsp;</p><br><br><br>The experience we're looking for <br><p>Experience partnering with regional leadership teams<br>Proven ability to navigate competing priorities within a global, highly matrixed environment.<br>Demonstrated experience working within the German market, partnering effectively with business leaders and employee representative bodies<br>Proven ability to navigate complex employee relations environments, including building constructive relationships with Works Councils and managing consultation processes.<br>Strong collaboration and influencing skills, skilled at building credibility and managing complex stakeholder networks<br>Strong understanding of employee relations frameworks, including partnering effectively with Works Councils and employee representative bodies<br>Proven experience leading HR and people initiatives.<br></p><br><br><br>What we offer <br><p><span><span><span><span>With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.</span></span></span></span></p><br> <p><span><span><span><span>We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.</span></span></span></span></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are Reckitt <br>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.<br><br>​Supply​ <br>Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.<br><br>About the role <br></span><p>Embark on a career journey with Reckitt by becoming an&nbsp;<strong>Intern (all genders)</strong> for our Supply department, with the focus on <strong>Embellishment</strong>.This opportunity is perfect for those who are eager to learn, grow, and explore the intricacies of supply chain management in a real-world setting. This internship is available for <strong>6 months.</strong></p><br><br><br>Your responsibilities <br><ul> <li>Support various operational facets of Embellishment.</li> <li>Actively participate in specific projects, offering innovative ideas and solutions.</li> <li>Engage in data collection and analysis to enhance supply chain efficiency and effectiveness.</li> <li>Assist with meticulous documentation and record-keeping for Supply Services ventures.</li> <li>Collaborate with different departments to support multifaceted projects and broaden your scope within supply chain dynamics.</li> <li>Plan and coordinate production and packaging materials for DACH, using SAP ECC and Kinaxis RapidResponse.</li> <li>Master data setup and maintenance for promotional and standard SKUs in SAP for the DACH region.</li> <li>End-to-End Supply Chain Reports to align material planning with demand, optimizing stock levels and procurement timing.</li> <li>Collaborate cross-functionally with demand planners, logistics, external suppliers, and marketing to ensure timely fulfillment.</li> <li>Manage material procurement, inbound deliveries, and overdue materials to prevent supply disruptions and stock aging.</li> <li>Vendor invoice management</li> </ul><br><br>The experience we're looking for <br><ul> <li>Advanced Excel Skills</li> <li>Languages: English fluent (at least B2 Level) is mandatory, German is nice to have</li> <li>Demonstrated enthusiasm for New Product Introduction, manufacturing, or product innovation.</li> <li>Excellent analytical process with a keen eye for detail and collaborative team spirit.</li> <li>Proficient with Microsoft Office Suite and adaptable to learning new technology / tools.</li> <li>A proactive learner with a positive mindset keen to contribute to our Embellishment success story.</li> </ul><br><br>The skills for success <br>Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.<br><br>What we offer <br>With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.<br><br>Equality <br>We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are Reckitt <br></span><p>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.</p><br> <p>Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.</p><br><br><br>​Marketing​ <br><p>Marketing is at the heart of Reckitt. We pride ourselves on our unique way of driving growth for some of the world's most loved and trusted health, hygiene and nutrition brands.</p><br> <p>Our purpose and fight are what motivates us to design and deliver distinctive communications throughout our consumer funnel, so that we deliver category growth as well as a positive impact on society.</p><br> <p>With extensive media and digital teams embedded throughout the organisation, we measure both our business and our societal impact. Our global teams lead on our overarching brand strategy, brand guardianship and innovation pipeline in close partnership with R&amp;D. Leaving our local marketing teams to deliver on our regional goals in partnership with our Sales teams.</p><br> <p>With the scale of our 2500 marketing community - alongside our leading-edge Marketing Academy - your opportunities to grow and upskill will be extensive.</p><br><br><br>About the role <br><p><span>The Global Marketing Intern will support both the </span><span>Global Activation &amp; Innovation Marketing teams</span><span>, primarily focusing on project coordination, launch readiness, asset management, and cross-functional stakeholder follow-up across multiple innovation and </span><span>activation</span><span> projects. </span></p><br> <p>This role is heavily execution-oriented and will play a critical part in ensuring smooth delivery of innovation launches, communication toolkits, eCommerce assets, commercialization processes, and market deployment activities.&nbsp;</p><br><br><br>Your responsibilities <br><p><strong>Project &amp; Launch Coordination</strong>&nbsp;</p><br> <ul> <li>Track project milestones, timelines, and launch readiness activities across activation and innovation projects.</li> <li>Coordinate with markets, factories, commercialization, R&amp;D, and agency partners to gather updates and ensure timely delivery.</li> <li>Maintain project trackers, monitor risks, and drive follow-up actions.&nbsp;</li> </ul> <p><strong>Asset &amp; Content Management</strong>&nbsp;</p><br> <ul> <li>Support development, approval, organization, and deployment of marketing assets across channels.</li> <li>Manage asset naming conventions, OneSpot uploads, and asset library organization.</li> <li>Coordinate agency deliverables and ensure adherence to timelines and processes.&nbsp;</li> </ul> <p><strong>Market &amp; Business Support</strong>&nbsp;</p><br> <ul> <li>Gather and consolidate market feedback, readiness updates, and business data.</li> <li>Support with sample &amp; merch management, shipment coordination, and deployment preparations.</li> <li>Assist with portfolio tracking and performance reporting activities. &nbsp;</li> </ul> <p><strong>Commercialization &amp; Process Management</strong>&nbsp;</p><br> <ul> <li>Support operational processes including PDC, MPC, MDF, asset sheets, and Brandworks tracking.</li> <li>Follow up on approvals and documentation across innovation projects.</li> <li>Ensure project documentation and workflows remain up-to-date and aligned.&nbsp;</li> <li><span>Support with coordination for market visits to the R&amp;D Centre and production factory.</span></li> </ul><br><br>The experience we're looking for <br><p>We are looking for a highly organized, proactive, and detail-oriented individual who is comfortable managing multiple workstreams and stakeholders simultaneously.&nbsp;</p><br> <p><strong>Key skills and capabilities</strong>:&nbsp;</p><br> <ul> <li>Strong project coordination and organizational skills.</li> <li>Excellent attention to detail and follow-through.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> <li>Strong communication and stakeholder management skills.</li> <li>Confidence working with international teams and external agencies.</li> <li>Currently pursuing or recently completed a degree in Marketing, Brand Management, Business, or a related field.</li> <li>Proficiency in PowerPoint, Excel, Teams, and digital collaboration tools.</li> </ul><br><br>The skills for success <br><p>Analytical skills, Presentation skills, Creativity, FMCG/Consumer Health Experience, Brand Management.</p><br><br><br>What we offer <br><p>With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.</p><br> <p>We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.</p><br><br><br>Equality <br><p>We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.</p><br> <p>All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.</p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are Reckitt <br>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.<br><br>​Supply​ <br></span><p>Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.</p><br><br><br>About the role <br><p>As an Intern Customer Service (all genders), you will join our Heidelberg-based team, support German customers and gain hands-on experience across the full Order-to-Cash process. From order management and invoicing to post-sales support, you will play a key role in delivering seamless customer experience while collaborating with colleagues across Sales, Supply, and Finance.&nbsp;You will support daily operational activities, contribute to process excellence, and, following a structured onboarding period, gradually take ownership of your own customer portfolio. This is an exciting opportunity to develop your commercial, analytical, and communication skills in a fast-paced, international environment while making a meaningful impact from day one.</p><br><br><br>Your responsibilities <br><ul> <li>Support the end-to-end Order-to-Cash process, ensuring accurate and timely management of customer orders in SAP.</li> <li>Review and validate order details, including delivery dates, product information, EAN codes, and minimum order quantities, in close collaboration with customers and internal stakeholders.</li> <li>Provide proactive support to customers and business partners during product launches, supply constraints, and other operational priorities.</li> <li>Investigate and resolve quantity and pricing claims, ensuring accurate processing and follow-up within SAP.</li> <li>Maintain customer and commercial data, including rebate information, while delivering high-quality support for customer enquiries.</li> <li>Contribute to continuous improvement initiatives, leveraging KPIs and operational insights to enhance service excellence and efficiency.</li> <li>Collaborate closely with cross-functional teams and, following onboarding, gradually take ownership of your own customer portfolio to help deliver outstanding customer experience.</li> </ul><br><br>The experience we're looking for <br><ul> <li>Currently pursuing a degree in Business Administration, Economics, Supply Chain, Logistics, International Business, or a related field.</li> <li>Previous internship or practical experience in Customer Service, Supply Chain, Logistics, Administration, or a similar environment is an advantage.</li> <li>Strong interest in Customer Service, business processes, data analysis, and customer communication.</li> <li>Strong communication, collaboration, and stakeholder management skills, with the ability to build effective relationships across a diverse range of teams and functions.</li> <li>A proactive and detail-oriented mindset, combined with strong analytical and problem-solving skills and the confidence to take ownership and work independently.</li> <li>A collaborative team player who thrives in a fast-paced environment and is motivated to deliver excellent customer experience.</li> <li>Proficiency in Excel; initial knowledge of SAP is considered a plus.</li> <li>Fluent in English; German language skills are considered a strong advantage.</li> </ul> <br><br>The skills for success <br>Customer Focus, Strong Communication Skills, Collaboration, Teamwork, Attention to Detail, Problem Solving, Analytical Thinking, Proactivity.<br><br><br>What we offer <br>With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.<br><br>Equality <br>We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <b>I.Position&nbsp;Information</b> <br> <p>Job&nbsp;Title:&nbsp;Travel&nbsp;Associate Department: UNDP Yemen</p><br> <p>Reports&nbsp;to:&nbsp;TeamLeader&nbsp;–&nbsp;Service</p><br> <p>Center</p><br> <p>Grade&nbsp;Level:&nbsp;G6 Bureau: RBAS Direct Reports: Travel Assistant&nbsp;</p><br> <p>Position&nbsp;Number: 00133184</p><br> <p>Position&nbsp;designation:</p><br> <p>with&nbsp;no&nbsp;mobility&nbsp;requirement</p><br> <p>Duty&nbsp;Station:&nbsp; Aden, Yemen &nbsp;</p><br> <br> <p>Career&nbsp;Track: General Services&nbsp;</p><br> <p>Career&nbsp;Stream: Corporate Operations – General Administration &nbsp;</p><br> <p>Contract&nbsp;Modality:&nbsp;FTALocal</p><br> <p>Contract&nbsp;Duration:&nbsp;<u>1 year extendable&nbsp;</u></p><br> <br> <br> <b>II.Background&nbsp;and&nbsp;Organizational&nbsp;Context</b> <br> <p>&nbsp;UNDP’s mission as part of the UN system is to achieve sustainable development and fight poverty wherever it is&nbsp;</p><br> <p>greatest. This requires the very best of us, world-class collaboration, innovative thinking, resilient-based strategies,&nbsp;</p><br> <p>and continuous learning. UNDP’s competitive advantage as a development partner of choice comes from having the&nbsp;</p><br> <p>trust of developing countries, owing to our impartial character, transparency, and longstanding presence and&nbsp;</p><br> <p>commitment to the poorest and most vulnerable. We offer opportunities to make a lasting difference to the more than&nbsp;</p><br> <p>170 countries where we commit our support and expertise.&nbsp;</p><br> <p>With a focus at the community-level, and working with key implementing partners, UNDP in Yemen aims to</p><br> <p>restore livelihoods – as well as social cohesion and security – to create the necessary conditions for resilience&nbsp;</p><br> <p>and a post-conflict Yemen.&nbsp; &nbsp;Our current priorities are: (a) supporting a peaceful solution and transition; (b)&nbsp;</p><br> <p>economic recovery and livelihood; (c) restoring key basic services; and, (e) empowering vulnerable group</p><br> <br> <b>III.Position&nbsp;Purpose</b> <br> <p>The Travel Associate is responsible for arranging the travel services in CO (Country Office) ensuring high-quality&nbsp;travel services at the optimum cost. The Travel Associate interprets rules and regulations regarding travel entitlementsand&nbsp;travel&nbsp;procedures&nbsp;and&nbsp;provides&nbsp;solutions&nbsp;to&nbsp;a&nbsp;widespectrum of complex&nbsp;issues&nbsp;related&nbsp;to&nbsp;travel.&nbsp;S/he closely monitors travel expenditures and internal cost and ensures their timely and accurate billing, settlement, and cost recovery as appropriate.</p><br> <p>The Travel Associate promotes a collaborative, client-focused, quality and results-oriented approach in the delivery of travel services and collaborates with other travel support staff, Management Support and Business Development, Programme and Operations teams in the CO and Travel Unit in HQ, UNHAS and Travel Services Providers to ensure consistent service delivery.</p><br> <p>The Travel Associate directly reports to the Deputy Team Leader – Service Center, and under the overall supervision of the Deputy Resident Representative – Operations.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <br> <b>IV. Key&nbsp;Duties&nbsp;and Accountabilities</b> <br> <b>1.)&nbsp;Ensurefull&nbsp;compliance&nbsp;with UN/UNDP&nbsp;rules&nbsp;and&nbsp;regulations,&nbsp;policies,&nbsp;and&nbsp;strategies&nbsp;on&nbsp;travel management</b> <br> <ul> <li>Adhere&nbsp;to&nbsp;UNDP&nbsp;travelrules&nbsp;and&nbsp;procedures&nbsp;on&nbsp;issuing&nbsp;tickets&nbsp;to&nbsp;staff&nbsp;members.</li> <li>Check the Travel requests against the Travel rules and regulations and process the TR, TC, in accordance with the justified entitlements.</li> <li>Checks&nbsp;the&nbsp;F10&nbsp;Claims,&nbsp;DSA&nbsp;calculations&nbsp;foraccuracy&nbsp;against&nbsp;the&nbsp;applicable&nbsp;DSA&nbsp;for&nbsp;concerned locations, necessary deductions before issuing TR/TC.</li> <li>Reconciles the ticket cost to be paid to&nbsp;United Nations Humanitarian Air Service</li> <li>(UNHAS) or Travel Agents based on the supporting document and applying the cancellation policy.</li> <li>Process&nbsp;travelauthorization&nbsp;and&nbsp;travelclaims&nbsp;in&nbsp;line&nbsp;with&nbsp;travelentitlements&nbsp;for&nbsp;staff,consultants, UN missions and visitors and ensure that the travel arrangement follows the UNDP rules and regulations.</li> <li>Arrange and make hotel reservations for new staff, visiting UN/UNDP officials, consultants, advisors and trainers.</li> <li>Perform&nbsp;any&nbsp;other&nbsp;travelduties&nbsp;as&nbsp;requested&nbsp;by DTL&nbsp;or&nbsp;Senior&nbsp;Management.</li> <li>Provide&nbsp;travelling&nbsp;staff&nbsp;with&nbsp;travel-related&nbsp;information,&nbsp;entitlements&nbsp;and&nbsp;travelliterary.</li> </ul> <br> <p>2.)&nbsp;<b>Provide&nbsp;efficient&nbsp;Travel&nbsp;and&nbsp;Ticketing&nbsp;Services,&nbsp;including&nbsp;cost&nbsp;saving&nbsp;measures&nbsp;through&nbsp;negotiation with Travel services providers.</b></p><br> <br> <ul> <li>Liaise&nbsp;withthe&nbsp;Travelers&nbsp;and&nbsp;ask&nbsp;for&nbsp;all&nbsp;the&nbsp;supporting&nbsp;document&nbsp;required&nbsp;for&nbsp;the&nbsp;official&nbsp;business Travel (such as Meeting, Seminar, Training); Entitlement Travel (such as RnR, Home Leave, Family Visit etc); Medical Evacuation Travel in advance;</li> <li>Liaise with UNHAS, Local Travel Agents, or authorized Travel Agents from Headquarters colleagues and issue the tickets well advance of the travel dates of the travelers. Ask all the travel service providers (except UNHAS) to provide the most direct and economic route unless otherwise Business Travel is eligible.</li> <li>Submit UNHAS booking request through WFP Hub. Prepare APL most accurately and submit them well within the time so that there are no disruptions in the planned travel of any client.</li> <li>Deliver the issued ticket to the concerned traveler and brief them of the travel procedures or restrictions imposed along the travel routes in accordance with the circulars and memes issued by UN/UNDP, UNHAS or Government Authorities.</li> <li>Keep&nbsp;the travelers well-informed of any changes to their travel itineraries or changes in the UNHAS flight schedule as soon as possible.</li> <li>Negotiate&nbsp;the&nbsp;travel&nbsp;routes,ticket&nbsp;prices&nbsp;with&nbsp;travel&nbsp;services&nbsp;providers&nbsp;as&nbsp;appropriate.</li> </ul> <br> <p>3.)&nbsp;<b>Ensure&nbsp;TimelyPayment&nbsp;of&nbsp;the&nbsp;Travel&nbsp;Entitlements&nbsp;to&nbsp;the&nbsp;Staff,Consultants&nbsp;and&nbsp;Delegates&nbsp;in&nbsp;Mission</b></p><br> <br> <ul> <li>Issue&nbsp;theTR&nbsp;prior&nbsp;to&nbsp;the&nbsp;traveland&nbsp;issue&nbsp;theUNALL&nbsp;upon&nbsp;completion&nbsp;of&nbsp;travel&nbsp;and&nbsp;submission&nbsp;of&nbsp;the supporting document. Timely follow up with travelers for providing the supporting documents.</li> <li>Issue&nbsp;Advance&nbsp;payment&nbsp;request&nbsp;to&nbsp;Finance&nbsp;forOfficial&nbsp;Business&nbsp;Travel where&nbsp;there&nbsp;is&nbsp;a&nbsp;request and inform the traveler.</li> <li>Make follow up with Finance Unit if there are delays in the payment of entitlement. Support the Finance staff in trouble-shooting the Quantum invoices and PO glitch to the extent possible.</li> <li>Make a periodic review of the pending travel entitlements, if any, every week and process them for payment.</li> </ul> <br> <p>4.)&nbsp;<b>Makes&nbsp;the&nbsp;timely&nbsp;Payment&nbsp;to&nbsp;UNHAS&nbsp;and&nbsp;Travel&nbsp;Agents,&nbsp;including&nbsp;Vendors&nbsp;of&nbsp;the&nbsp;TravelServices</b></p><br> <br> <ul> <li>Follow up the monthly&nbsp;cost&nbsp;of&nbsp;UNHAS&nbsp;Tickets,&nbsp;or&nbsp;Cost&nbsp;of&nbsp;tickets&nbsp;issuedthrough&nbsp;the&nbsp;Travel Agents and reconcile them against the TRs.</li> <li>Compile&nbsp;the invoices&nbsp;and&nbsp;issue&nbsp;thePurchase&nbsp;Order&nbsp;forthe&nbsp;payment&nbsp;of costof&nbsp;tickets&nbsp;issuedby UNHAS and Travel Agency.</li> <li>Make&nbsp;follow up&nbsp;with&nbsp;Finance&nbsp;Unit&nbsp;for&nbsp;the&nbsp;timely&nbsp;releaseof&nbsp;the&nbsp;payments&nbsp;of&nbsp;the&nbsp;travelservice providers</li> <li>Makes&nbsp;Reconciliation&nbsp;of&nbsp;Travel&nbsp;Agentsand&nbsp;UNHAS&nbsp;payments&nbsp;with&nbsp;Finance&nbsp;Unit</li> </ul> <br> <p>5.)&nbsp;<b>Facilitation&nbsp;of&nbsp;knowledge&nbsp;building&nbsp;and&nbsp;knowledge&nbsp;sharing</b></p><br> <br> <ul> <li>Participation&nbsp;in&nbsp;the&nbsp;training&nbsp;for&nbsp;the&nbsp;operations/projects&nbsp;staffon&nbsp;administration.</li> <li>Knowledge&nbsp;building&nbsp;and&nbsp;sharing&nbsp;andsound&nbsp;contributions&nbsp;to&nbsp;UNDP&nbsp;knowledge&nbsp;networks&nbsp;and communities of practice.</li> </ul> <br> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. <br> <b>Supervisory/Managerial&nbsp;Responsibilities</b>: <br> <b>V.&nbsp;Requirements:</b> <br> <i><b>Education</b></i> <br> <p>Secondary education is required. Or&nbsp;</p><br> <p><i>A</i> University degree (bachelor’s degree)&nbsp;in Public Administration, Management, Business Administration or related field will be given due consideration, but it is not a requirement.&nbsp;</p><br> <br> <p><i><b>Experience,&nbsp;Knowledge,&nbsp;and&nbsp;Skills</b></i></p><br> <br> <ul> <li>Minimum&nbsp;of&nbsp;6&nbsp;years (with secondary education) or 3 years (with bachelor ‘degree)&nbsp;of&nbsp;relevant&nbsp;experience&nbsp;in&nbsp;travel services,&nbsp;administrative&nbsp;services&nbsp;or&nbsp;finance&nbsp;is required.&nbsp;</li> <li>Experience in administration and&nbsp;travel&nbsp;systems&nbsp;and&nbsp;applications is desired.</li> <li>Proven experience and&nbsp;professional&nbsp;knowledge&nbsp;of&nbsp;IATA&nbsp;will&nbsp;be&nbsp;an&nbsp;advantage.</li> <li>Experience&nbsp;in&nbsp;the&nbsp;usageof&nbsp;computers&nbsp;and&nbsp;office&nbsp;software&nbsp;packages&nbsp;(MS&nbsp;Word,Excel,&nbsp;etc.)&nbsp;and&nbsp;experience&nbsp;in handling web-based management systems is desired.</li> <li>Experience&nbsp;of&nbsp;using&nbsp;PeopleSoft,&nbsp;web-based&nbsp;application&nbsp;will&nbsp;be&nbsp;an&nbsp;added&nbsp;advantage</li> <li>Fluency&nbsp;in&nbsp;both&nbsp;writtenand&nbsp;spoken&nbsp;Englishand&nbsp;Arabic&nbsp;is&nbsp;required.</li> </ul> <br> <i><b>Expected&nbsp;Demonstration&nbsp;of&nbsp;Competencies</b></i> <br> <i><b>Core</b></i> <br> <b>Achieve&nbsp;Results:</b> LEVEL&nbsp;2:&nbsp;Scaleup&nbsp;solutions&nbsp;and&nbsp;simplifies&nbsp;processes,&nbsp;balances&nbsp;speed&nbsp;and&nbsp;accuracy&nbsp;in doing work <br> <b>Think&nbsp;Innovatively:</b> LEVEL&nbsp;2:&nbsp;Offernew&nbsp;ideas/open&nbsp;to&nbsp;new&nbsp;approaches,&nbsp;demonstrate&nbsp;systemic/integrated thinking <br> <b>Learn&nbsp;Continuously</b> LEVEL&nbsp;2:&nbsp;Go&nbsp;outside&nbsp;comfort&nbsp;zone,&nbsp;learnfrom&nbsp;others,&nbsp;andsupport&nbsp;their&nbsp;learning <br> <b>Adapt&nbsp;with Agility</b> LEVEL&nbsp;2:&nbsp;Adapt&nbsp;processes/approaches&nbsp;to&nbsp;new&nbsp;situations,&nbsp;involve&nbsp;others&nbsp;in&nbsp;change&nbsp;process <br> <b>Act&nbsp;withDetermination</b> LEVEL&nbsp;2:&nbsp;Able&nbsp;to&nbsp;persevere&nbsp;and&nbsp;deal&nbsp;withmultiple&nbsp;sources&nbsp;of&nbsp;pressure&nbsp;simultaneously <br> <b>Engage&nbsp;and&nbsp;Partner</b> LEVEL&nbsp;2:&nbsp;Is&nbsp;facilitator/integrator,&nbsp;bringpeople&nbsp;together,&nbsp;build/maintain coalitions/partnerships <br> <b>Enable&nbsp;Diversity&nbsp;and Inclusion</b> LEVEL&nbsp;2:&nbsp;Facilitate&nbsp;conversations&nbsp;to&nbsp;bridge&nbsp;differences,&nbsp;considers&nbsp;in&nbsp;decision&nbsp;making <br> <p><i><b>People Management</b></i></p><br> <p><i><b>UNDP People Management Competencies can be found in the dedicated </b></i><i><b>site</b></i><i><b>.</b></i></p><br> <p><i><b>Cross-Functional &amp; Technical competencies (insert up to 7 competencies)</b></i></p><br> <br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <i><b>Administration&nbsp;&amp; Operations</b></i> ERP travel and expense&nbsp;module <ul> <li>Knowledge&nbsp;of&nbsp;the&nbsp;ERP&nbsp;Travel&nbsp;and&nbsp;Expense&nbsp;Module,&nbsp;ability to provide help desk support to UNDP and other UN agencies.</li> </ul> <br> <i><b>Administration&nbsp;&amp; Operations</b></i> Travel&nbsp;contract Management <ul> <li> <p>Knowledge of policy and procedures related to contract management, incl. oversight of the Long-Term Agreement (LTA) with the Travel Management Services (TMS) provider; UN airline agreement management covering all major and rail providers;</p><br> <p>ability to negotiate airline</p><br> <p>discounts&nbsp;</p><br></li> </ul> <br> <i><b>Administration&nbsp;&amp; Operations</b></i> Travel&nbsp;policy&nbsp;and procedures <ul> <li> <p>Knowledge of travel policy and procedures, ability to interpret&nbsp;travel&nbsp;policy,&nbsp;the staff&nbsp;rules,&nbsp;administrative&nbsp;circulars</p><br> <p>and&nbsp;financial&nbsp;regulations&nbsp;and&nbsp;rules&nbsp;on&nbsp;travel-related&nbsp;matters.</p><br></li> </ul> <br> <i><b>Administration&nbsp;&amp; Operations</b></i> UN&nbsp;traveldocuments <ul> <li>Knowledge&nbsp;of&nbsp;regulatory&nbsp;frameworks&nbsp;and&nbsp;processed&nbsp;related to UN travel documents.</li> </ul> <br> <i><b>Business Direction and Strategy&nbsp;</b></i> Effective Decision Making <ul> <li>Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications.</li> </ul> <br> <i><b>Business Management</b></i> Communication <ul> <li> <p>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications</p><br> <p>internally and externally, through media, social media and other appropriate channels.</p><br></li> </ul> <br> <i><b>Business Management</b></i> Customer Satisfaction/Client Management <ul> <li> <p>Ability to respond timely and appropriately with a sense of urgency,&nbsp;provide&nbsp;consistent&nbsp;solutions,&nbsp;and deliver&nbsp;timely&nbsp;and quality results and/or solutions to fulfil and understand the real customers' needs.</p><br> <p>Provide&nbsp;inputs to&nbsp;the&nbsp;development&nbsp;of&nbsp;customer&nbsp;service strategy.</p><br> <p>Ability&nbsp;to&nbsp;anticipate&nbsp;client's&nbsp;upcoming&nbsp;needs&nbsp;and&nbsp;concerns</p><br></li> </ul> <br> <i><b>Business&nbsp;Direction &amp; Strategy</b></i> <p>Effective&nbsp;Decision Making</p><br> <ul> <li>Ability&nbsp;to&nbsp;take&nbsp;decisions&nbsp;in&nbsp;a&nbsp;timelyand&nbsp;efficient&nbsp;mannerin line with one’s authority, area of expertise and resources</li> </ul> <br> <b>VI. Keywords</b> <br> <p>ERP,&nbsp;Accounting&nbsp;and&nbsp;Reporting.</p><br> <br> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><b>Probation</b></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br> <p><b>Data Privacy</b></p><br> <p>Please click here&nbsp;to view UNDP Data Privacy Statement</p><br><br> &nbsp;#LI-DNI<br><br> </div>

<p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered first-tier candidates: Internal candidates Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories: Bahamas, Barbados, Cabo Verde, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Trinidad and Tobago, Tuvalu, Vanuatu Second tier candidates include: All external candidates, except candidates from non-represented member states of IOM. Organizational Context and Scope Under the overall supervision of the Chief of Mission and direct supervision of the Head of Resources Management (HoRM), and in close collaboration with the Regional Office in Cairo and in coordination with the Supply Chain Division at Headquarters (HQ), the Supply Chain Officer will be responsible and accountable for overseeing the supply chain activities, guided by Supply Chain Management (SCM) objectives to deliver quality goods/services to the beneficiaries at optimal price and in a timely manner.</p><p>1. Conduct strategic planning for supply chain-related activities of the Country Office (CO) in close collaboration with internal and external stakeholders in the country, as well as relevant units at HQ. 2. Conduct logistics capacity assessments and market research to keep abreast decision-makers about local market trends and developments; analyze statistical data and market reports on the commodity situation, production patterns, and availability of goods and services. 3. Supervise, manage and provide first-line support and guidance for all SCM-related tasks and activities, including planning, budgeting, scheduling and provision of goods and services needed by the CO. Prepare regular progress reports, statistical information and briefing notes, as required. 4. Lead and supervise the supply chain activities in the CO, including planning, procurement, warehouse management, transport and distribution, fleet, assets and facilities management, logistics information management and reporting, and provide guidance and training to the relevant staff with respect to the related policies, rules and regulations. 5. Identify supply chain bottlenecks (value stream mapping) and optimize the processes to fill the gaps and ensure beneficiaries receive quality goods and services in a timely and efficient manner. 6. Review procurement requests, identify service providers, and evaluate information regarding vendors performance in terms of quality, prices, and timely delivery of goods/services. Maintain a pool of qualified vendors. 7. Solicit bids, quotations, and tender documents, oversee the bidding process and provide guidance for executing the procurement transactions, analyze the offers assuring conformity to specified requirements; conduct appraisals and select suppliers, and confirm terms of payment; supervise the preparation and processing of the purchase orders, and ensure receiving authorization in line with the CO s Delegation of Authority (DoA) matrix. 8. Liaise with the programme management and provide first-line technical support in the preparation and issuance of Call for Proposals and bidding documents for the tendering processes of the programmes/projects. Ensure that bidding processes are conducted fairly, transparently and in accordance with the existing procurement rules and regulations. 9. In coordination with relevant parties, ensure timely submission of asset procurement and other reports within the CO, Regional Office (RO) and relevant HQ departments, as appropriate. 10. Establish and manage appropriate and robust internal control mechanisms for the SCM process to safeguard the Organization's assets and prevent fraud, while ensuring that country-specific 11. administrative procedures are in place and followed in accordance with the Organization's rules and regulations. 12. Monitor the maintenance and repair of office facilities, including preventive maintenance. Establish maintenance agreements with competent service providers, when it is feasible and determined to be cost-effective. 13. Supervise, train, and guide the SCM staff of CO, while monitoring, evaluating, and promoting their professional and career development. 14. Represent the CO in the United Nations (UN) inter-agency meetings and forums related to supply chain management. Collaborate on sharing resources to achieve common goals and implementation of UN global initiatives. 15. Perform such other relevant duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><h2>Required Qualifications and Experience</h2><p>Education Master s degree in Business Administration, Supply Chain Management, Logistics, Procurement, or a related field from an accredited academic institution with five years of relevant professional experience; or University degree in the above fields with seven years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience Experience in managing diverse procurement and logistics operations; Demonstrated experience in training and managing large teams of co-workers, managing vendors and suppliers; Experience in managing diverse procurement and logistics operations; Experience in managing supply chain operations in complex emergencies, fragile and/or hardship duty stations, including supporting humanitarian operations under challenging security and operational conditions; and, Demonstrated experience in planning and implementing procurement, warehousing, fleet, and logistics activities in volatile environments while ensuring business continuity and compliance with organizational policies and donor requirements.</p><p>Skills Extensive knowledge of IOM/UN internal procurement and financial rules, as well as IOM's systems and processes as they apply to procurement and logistics; and, Excellent level of computer literacy and good knowledge of Oracle is an advantage.</p><p>Languages For this position, fluency in English is required (oral and written). Working knowledge of Arabic is an advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>Required Competencies IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p>Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</p><p>Core Competencies behavioural indicators Level 2 Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</p><p>Managerial Competencies behavioural indicators Level 2 Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential. Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust : Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction. Humility : Leads with humility and shows openness to acknowledging own shortcomings.</p>

<p>Department: Funding &amp; Services Finance Duty Station: Aden, Yemen Contract Type: Full-time (100%) Direct report: Head of Support Grade: Assistant * Only Yemeni citizens or candidates holding a valid work permit for Yemen will be considered.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s or higher degree in relevant field such as accounting, business management, finance, or economics.</li><li>Minimum 2 years of progressive experience in finance.</li><li>Good knowledge of Excel.</li><li>Experience from humanitarian or development sector is a plus.</li><li>Software Proficiency: Skill in using accounting software and Microsoft Excel for data analysis and reporting.</li><li>Compliance &amp; Audits: Knowledge of relevant financial regulations and compliance standards, as well as experience with internal controls and audits.</li><li>Understanding and respect for humanitarian principles and the organization s vision, mission, and confidentiality.</li><li>Flexibility and adaptability.</li><li>Collaborative, team-oriented, and solutions-oriented approach.</li><li>Full professional proficiency in Arabic and English, written and spoken.</li></ul>