Airline Ticketing Agent Jobs
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education University degree / (High school or diploma) in computer science or a combination of relevant education. Certification in any of the following (ITIL V4, MS AZ-900, MS AZ-104) is an advantage. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience Three years for university degree s holder or five years for diploma (or High school) degree s holder professional experience in networking environment (LAN/WAN) and Tier-1 level network/desktop support. Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous.</p><p>Skills Demonstrated ability to troubleshoot and resolve hardware and software problems Knowledge of O365 applications. Intermediate knowledge of Windows Administration at multi-site environment. Basic knowledge of MS Azure environment and cloud computing Knowledge of TCP/IP and Telecoms/Network protocols, Cisco devices, VPN, Active directory, Backup and Replication, Ticketing systems, Antivirus Software, and ICT utilities.</p><p>Languages All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written). Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>Required Competencies IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p>Values - all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p>Core Competencies behavioural indicators</p><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p>Managerial Competencies behavioural indicators (applicable only if with direct reports)</p><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are working towards three breakthroughs in how the world treats children by 2030:</p><br><ul> <li>No child dies from preventable causes before their 5th birthday </li> <li>All children learn from a quality basic education and that,</li> <li>Violence against children is no longer tolerated </li></ul><p>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued. </p><br><p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br><p>Save the Children International seeks to always be a child-safe organization by fulfilling its obligations to the community and through programme implementation carried out by the organization for safeguarding children and improve their living standards of the child.</p><br><p><span><strong>ROLE PURPOSE: </strong></span></p><br><p><span>Finance Budgeting & Reporting Coordinator is responsible for the overall Financial Reporting, Master Budget of the Country Office. The role encompasses budgeting, contracting, donor reporting and Supports in the Audit works. This holder of the role is also responsible for financial and grants compliance aspects as well as supervision and mentoring of the finance and non-finance teams. The post holder ensures high quality services to clients are in line with SCI Policies and Procedures in humanitarian response context. </span></p><br><p><span><strong>SCOPE OF ROLE: </strong></span></p><br><p><span><strong>Reports to: </strong></span><span>Finance Manager, Planning, Analysis and Audits.</span></p><br><p><span><strong>Staff directly reporting to this post: </strong>None.</span></p><br><p><span><strong>Budget responsibility</strong>: None </span></p><br><p><span><strong>KEY AREAS OF ACCOUNTABILITY:</strong></span></p><br><p><span><strong>Financial Reporting and Spending KPIs </strong></span></p><br><ul> <li><span>Prepare Member/Donor financial reports (monthly, quarterly, annual, and final) as required, share with BHs for feedback before submitting to Members, and address any received comments or feedback.</span></li> <li><span>Attend the regular calls with Members to discuss the status of their awards.</span></li> <li><span>Complete the specific donors like NORAD and SIDA end of year special reports.</span></li> <li><span>Complete the monthly phasing and forecasts for SCI operations cost (personnel and office costs).</span></li> <li><span>Participate in Kick-Off meetings or Award Opening meetings for Yemen CO.</span></li> <li><span>Participate in pre-closeout, closeout, and post closeout meetings for </span><span>Yemen CO.</span><span>.</span></li> <li><span>Prepare internal detailed monthly BVA reports and share them with </span><span>Yemen CO </span><span>BHs before and after the hard close. </span></li> <li><span>Contribute to monitoring CO spending and mainly in relation to KPI 01and KPI 02. </span></li> <li><span>Responsible for sharing with BHs at the beginning of the month the monthly forecasted spending by award and office indicating the minimum and maximum amount we can spend to achieve green KPI 02 result. </span></li> <li><span>Prepare and share spending analysis report by award and office on weekly basis with BHs to update them on the achieved KPI 02 results and a final report after the hard close.</span></li></ul><p><span><strong>Proposal Budgeting and Budget Revision </strong></span></p><br><ul> <li><span>Work with Program Staff, NBD, Awards, HR, PDQ to develop proposals budgets for Yemen Office and address any received comments or feedback from the team or members or Donors.</span></li> <li><span>Work with Program Staff, NBD, HR, PDQ to do budget revisions for awards when needed and address any received comments or feedback from the team or members or Donors.</span></li> <li><span>Reviewing budget for partners when developing budgets for proposals and budget revisions.</span></li> <li><span>Download the needed data into the CAM Calculator and make sure it is updated every time a budget or budget revision is developed.</span></li> <li><span>Ensure adequate shared and standard direct SCI costs are built in all budget proposals and revisions before submission to donors.</span></li> <li><span>Maintain and update the Staff Coverage sheet for all staff on a monthly bases</span><span>.</span></li></ul><p><span><strong>Financial management</strong></span></p><br><ul> <li><span>Ensure the cost allocation methodology (CAM) principles are adhered to and followed in both budget preparation and implementation.</span></li> <li><span>Reviews CAM produced entries based on allowable and allocable criteria</span></li> <li><span>Ensure that payments and Journals are authorized in line SCI, donor and National laws and regulations.</span></li> <li><span>Review of the reclassifications proposed by program staff for eligibility in line with donor regulations and in line with Save the Children Financial policies</span></li> <li><span>Review expenses monthly to ensure the correctness of booking/coding, eligibility and compliance with the donor policies and procedures. </span></li> <li><span>Carries out inductions and staff training in finance procedures, donor requirements etc.</span></li> <li><span>Work on the monthly level of effort allocation and monitoring and control of staff salaries budget in donor budgets.</span></li> <li><span>Share the TL to the PMs after the soft close for any proposed adjustments before the hardclose.</span></li> <li><span>Share the BvA and KPI results during the month and after the month closure.</span></li> <li><span><strong>Staff Development and Training</strong></span></li> <li><span>Provide technical assistance, training, orientation, and support to Field Offices finance staff on the CO financial issues as needed in Yemen CO.</span></li> <li><span>Provide technical support and guidance to other non-finance staff regarding financial related issues</span></li> <li> <p><span>Attend internal finance staff, support services staff, and other relevant meetings. </span></p><br> <p><span><strong>Other Responsibilities</strong></span></p><br></li> <li><span>Assists in preparation of all documents for audits and facilitates the work of the auditors in-country </span></li> <li><span>Regularly familiarizes themselves with relevant local laws including taxation and social security laws and serves as a resource for the office on such laws</span></li> <li><span>Regularly familiarizes themselves with donor requirements on grants and contracts and serves as a resource for budget holders on these donor requirements.</span></li> <li><span>Review SODs monthly to ensure the completeness of the awards and the accurateness of the respective budget holders. </span></li> <li><span>Support on the needed adjustments for any mis-coding, Premises and CAM Mapping.</span></li> <li><span>Upload the SOF budget for new awards or revised awards to Agresso.</span></li> <li><span>Responsible for the monthly salary allocation.</span></li> <li><span>Support on the budgeting, Master Budget exercises </span></li> <li><span>All other tasks requested by the line manager and the Finance Director.</span></li> <li><span>Work with the Finance Manager and the Director of Support Services to adjust any coding errors for posted transactions in the system when and if needed.</span></li> <li><span>Responsible for completing the monthly commentary report, collect data and information needed from BHs, upload the completed report on the RO shared folder, and attend the monthly call with the RO Finance Team to discuss it. </span></li> <li><span>Review charges made to the Premise SOF, post corrections in Agresso before hard close on the 8th working day, and notify budget holders/line managers to make employees aware to use correct codes for the following month.</span></li> <li><span>Do the CAM 2nd step adjustments.</span></li></ul><p><span><strong>SKILLS AND BEHAVIOURS (our Values in Practice)</strong></span></p><br><p><span><strong>Accountability:</strong></span></p><br><ul> <li><span>Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</span></li> <li><span>Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved</span></li></ul><p><span><strong>Ambition:</strong></span></p><br><ul> <li><span>Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same</span></li> <li><span>Widely shares their personal vision for Save the Children, engages and motivates others</span></li> <li><span>Future orientated, thinks strategically.</span></li></ul><p><span><strong>Collaboration:</strong></span></p><br><ul> <li><span>Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</span></li> <li><span>Values diversity, sees it as a source of competitive strength</span></li> <li><span>Approachable, good listener, easy to talk to</span></li></ul><p><span><strong>Creativity:</strong></span></p><br><ul> <li><span>Develops and encourages new and innovative solutions</span></li> <li><span>Willing to take disciplined risks</span></li></ul><p><span><strong>Integrity:</strong></span></p><br><p><span>Honest, encourages openness and transparency.</span></p><br><p><span><strong>QUALIFICATIONS:</strong></span></p><br><ul> <li> <p><span>Undergraduate degree in accounting/finance or equivalent, CPA/ACCA preferred.</span></p><br> </li></ul><p><span><strong>EXPERIENCE AND SKILLS:</strong></span></p><br><ul> <li><span>At least 4+ years of experience within the finance department of a national or international organization including experience with financial management in emergencies</span></li> <li><span>Excellent analytical skills – the ability to analyse complex financial data and design and produce effective management information.</span></li> <li><span>Experience of budgeting and budget management.</span></li> <li><span>Understanding of financial systems and procedures.</span></li> <li><span>Familiarity with computerised accounting systems.</span></li> <li><span>Experience of computerised accounts packages, Excel, PowerPoint and Word.</span></li> <li><span>Strong communication and interpersonal skills.</span></li> <li><span>The highest level of integrity and commitment to preventing corruption.</span></li> <li><span>Ability to gather facts and data, scrutinise with ease, determine a logical solution and resolve issues with minimal supervision.</span></li> <li><span>Ability to manage a complex and diverse workload and to work to meet tight deadlines.</span></li> <li><span>Ability to contribute to a small, proactive team, motivating staff and working collaboratively with colleagues and providing support and advice as necessary.</span></li> <li><span>Willingness and ability to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies.</span></li> <li><span>A full appreciation of the value of co-operation, both internationally and within a team environment.</span></li> <li><span>Understanding Save the Children’s vision and mission and a commitment to its objectives.</span></li> <li><span>Commitment to Save the Children values.</span></li> <li><span>Written and verbal fluency in English and Arabic.</span></li> <li><span>Excellent analytical skills – the ability to analyse complex financial data and design and produce effective management information.</span></li> <li><span>Previous experience with various donors’ financial policies and guidelines including USAID, BHA, Sida, UNICEF, OCHA, ECHO, and other institutional donors </span></li></ul><p><span>Understanding of financial systems and procedures.</span></p><br><p><i><u>(Embed counter-fraud and ethical controls in all operational processes, ensuring compliance with donor and legal requirements, while collaborating with Finance and Counter-Fraud teams to mitigate risks and conduct assessments for high-value programs)</u></i></p><br><p><strong>Application Information:</strong></p><br><p>Please attach a copy of your CV and cover letter with your application and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/careers/apply</p><br><p>“<strong><u>Save the Children is an equal opportunity employer. Women are strongly encouraged to apply</u></strong>”</p><br><br> </div>