Interaction Design Jobs in Yemen

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education University degree / (High school or diploma) in computer science or a combination of relevant education. Certification in any of the following (ITIL V4, MS AZ-900, MS AZ-104) is an advantage. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience Three years for university degree s holder or five years for diploma (or High school) degree s holder professional experience in networking environment (LAN/WAN) and Tier-1 level network/desktop support. Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous.</p><p>Skills Demonstrated ability to troubleshoot and resolve hardware and software problems Knowledge of O365 applications. Intermediate knowledge of Windows Administration at multi-site environment. Basic knowledge of MS Azure environment and cloud computing Knowledge of TCP/IP and Telecoms/Network protocols, Cisco devices, VPN, Active directory, Backup and Replication, Ticketing systems, Antivirus Software, and ICT utilities.</p><p>Languages All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written). Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>Required Competencies IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p>Values - all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p>Core Competencies behavioural indicators</p><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p>Managerial Competencies behavioural indicators (applicable only if with direct reports)</p><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The RRM Information Management Officer position sits within NRC’s Rapid Response Mechanism, a critical emergency response modality designed to deliver timely, multi-sectoral lifesaving assistance to populations affected by sudden-onset crises.</p><br><p>The RRM Information Management Officer supports the implementation, quality assurance, and continuous improvement of information management systems for NRC’s Rapid Response Mechanism. The role ensures that data collection, databases, dashboards, analysis, and reporting are delivered in a timely, accurate, and protection-sensitive manner to strengthen programme quality, accountability to affected populations, and evidence based decision making during rapid emergency responses.</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The RRM Information Management Officer position sits within NRC s Rapid Response Mechanism, a critical emergency response modality designed to deliver timely, multi-sectoral lifesaving assistance to populations affected by sudden-onset crises. The RRM Information Management Officer supports the implementation, quality assurance, and continuous improvement of information management systems for NRC s Rapid Response Mechanism. The role ensures that data collection, databases, dashboards, analysis, and reporting are delivered in a timely, accurate, and protection-sensitive manner to strengthen programme quality, accountability to affected populations, and evidence based decision making during rapid emergency responses.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 3 years of relevant experience in Information Management, preferably in humanitarian emergency or Rapid Response Mechanism settings.</li><li>Strong experience with mobile data collection tools (Kobo Toolbox, ODK, Survey123) and data visualization platforms (Power BI, Tableau).</li><li>Proven ability to produce high-quality dashboards, maps, and analytical reports under tight deadlines.</li><li>Bachelor's degree in information technology, Statistics, Information Management or Computer Science.</li><li>Previous working experience in implementing digital and technology-enabled programming in emergency programme cycle (e.g. with mobile money ecosystems).</li><li>Experience in contributing to participatory discussions, learning workshops, and capacity-building activities.</li><li>Fluency in English, both written and verbal.</li></ul><p><strong>Behavioural Competencies</strong></p><ul><li>Strategic thinking</li><li>Working with people</li><li>Analysing</li><li>Communication with impact and respect</li><li>Coping with change</li></ul><p><strong>Generic Responsibilities</strong></p><ul><li>Support the implementation and daily management of RRM IM/Digital systems and databases.</li><li>Provide technical troubleshooting and improvements for RRM digital platforms and dashboards.</li><li>Ensure compliance with NRC s information security and data protection policies.</li><li>Support integration of RRM IM/Digital systems with MEAL, Community Feedback Mechanisms (CFM), and programme tools.</li><li>Build capacity of NRC staff and partners on RRM IM/Digital practices.</li><li>Ensure quality, accuracy, and timely flow of information for reporting and decision-making.</li><li>Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the RRM IM/Digital policies and procedures .</li></ul><p><strong>Specific Responsibilities</strong></p><ul><li>Design, maintain, and regularly update RRM databases, dashboards, and information management systems (using tools such as Kobo Toolbox, Power BI, Excel, ActivityInfo, etc.).</li><li>Ensure timely data cleaning, validation, and quality control for all RRM data collected in the field.</li><li>Produce high-quality, timely information products including situation reports, dashboards, maps, infographics, and analytical briefs to support decision making by RRM and senior management.</li><li>Analyse displacement trends, sectoral needs, response gaps, and coverage to inform targeting and programme adaptation in real time.</li><li>Ensure effective data flow and coordination with relevant clusters, partners, and other NRC core competencies during RRM activations.</li><li>Support the development and roll-out of mobile data collection tools and processes adapted to rapid emergency contexts.</li><li>Maintain strict adherence to data protection standards and humanitarian principles, especially when handling sensitive information in insecure environments.</li><li>Provide technical IM support during RRM activations, including training of enumerators and troubleshooting field data issues under time pressure.</li><li>Contribute to lessons learned, after-action reviews, and continuous improvement of RRM information management processes.</li><li>Perform any other duties as assigned by the line manager in support of effective RRM implementation</li></ul><p><strong>Financial responsibility</strong>: IM/Digital budget lines: Budgeting, engaging, and monitoring budget lines allocated to IM/Digital activities that this position is in charge of, ensuring proper use and accountability of resources.</p><p><strong>Resources responsibility</strong>: DCH, CORE, IM and Digital systems</p><p>NRC People (People and Organisation Management System) for recruitment ( Team Leaders only ), performance management, and self-service matters</p><p>Unit 4 (finance)</p><p></p></section>

<p><strong>Job Overview</strong></p><p>We are seeking a motivated IT Support professional to join our team in Yemen.</p><p>&nbsp;This entry-level role is ideal for recent university graduates looking to develop a strong foundation in information technology within a dynamic, customer-focused environment.&nbsp;</p><p>You will provide first-line technical support, troubleshoot hardware and software issues, and assist with maintaining and improving IT systems to ensure optimal performance and user satisfaction.</p><p>&nbsp;</p><p><strong>About the Company</strong></p><p>Our organization is a forward-thinking leader in our industry, committed to leveraging technology to improve operations and deliver exceptional service.&nbsp;</p><p>Located in Yemen, we foster a collaborative culture that values continuous learning, innovation, and professional growth.&nbsp;</p><p>We offer a supportive environment where you can gain hands-on experience across a range of IT functions and technologies.</p><p>&nbsp;</p><p><strong>Key Responsibilities and Duties</strong></p><ul><li>Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person support.</li><li>Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, and peripherals.</li><li>Install, configure, and troubleshoot operating systems and standard applications; assist with software updates and patch management.</li><li>Support user account management, including password resets and access permissions within Active Directory or equivalent systems.</li><li>Maintain and document IT assets, inventory, and service requests using the IT service management system.</li><li>Assist with routine network and connectivity troubleshooting, including VPNs, Wi-Fi, and remote desktop support.</li><li>Escalate complex issues to senior IT staff and track resolution timelines to ensure timely closure.</li><li>Contribute to basic IT projects, such as equipment deployment, imaging, and onboarding/offboarding of personnel.</li><li>Adhere to security policies and best practices to protect data and systems.</li></ul><p>&nbsp;</p><p><strong>Qualifications and Requirements</strong></p><ul><li>University degree in Computer Science, Information Technology, or a related field (البكالوريوس/ليسانس مطلوب).</li><li>Career level: Intern/Entry-level (متدرب) with a willingness to learn and grow in IT support roles.</li><li>Foundational knowledge of operating systems (Windows/Linux), common software applications, and hardware fundamentals.</li><li>Basic understanding of networking concepts and tools, including troubleshooting connectivity issues.</li><li>Customer-focused mindset with strong communication skills and a patient, helpful attitude.</li><li>Ability to work independently and as part of a team, with good time-management and organizational skills.</li><li>Basic problem-solving skills and a willingness to research and learn new technologies.</li><li>Arabic language proficiency is preferred; English proficiency is advantageous for certain systems and documentation.</li></ul><p>&nbsp;</p><p><strong>Required Skills</strong></p><ul><li>Hardware and software troubleshooting</li><li>Operating systems installation and support</li><li>User account and access management</li><li>Ticketing and documentation (experience with ITSM tools is a plus)</li><li>Basic networking and remote support</li><li>Customer service and effective written/verbal communication</li><li>Attention to detail and problem-solving ability</li></ul><p>&nbsp;</p><p><strong>Benefits and Perks</strong></p><ul><li>Competitive salary and potential for performance-based progression</li><li>Structured onboarding and ongoing training opportunities</li><li>Exposure to a range of IT disciplines and real-world projects</li><li>Supportive team environment with avenues for professional development</li><li>Potential for career growth within the organization</li></ul>