وظائف إدارة علاقات العملاء

<p>مطلوب_بشكل_عاجل</p><p>موظفة إدارة حسابات السوشيال ميديا والتسويق الإلكتروني</p><p>مكان العمل: صنعاء</p><p>تعلن شركة مهارات للتوظيف عن حاجتها إلى موظفة مبدعة ومتفرغة لإدارة حسابات التواصل الاجتماعي والتسويق الإلكتروني.</p><p>المهام الوظيفية:</p><p>✅ الظهور في الفيديوهات والتحدث عن الوظائف المتاحة بطريقة احترافية وجذابة. ✅ تصوير وإعداد محتوى يومي للوظائف والخدمات التي تقدمها الشركة. ✅ إدارة صفحات الشركة على فيسبوك، تيك توك، إنستجرام، تيليجرام وواتساب. ✅ الرد على استفسارات العملاء والمتقدمين للوظائف. ✅ البحث عن عملاء وشركات جديدة تحتاج إلى كوادر وموظفين. ✅ إعداد حملات إعلانية وتسويقية لزيادة انتشار الشركة. ✅ كتابة المنشورات التسويقية والإعلانات الوظيفية. ✅ متابعة أداء الصفحات وتحليل النتائج وتحسينها. ✅ بناء علاقات مع أصحاب الشركات والمؤسسات وجهات التوظيف.</p><p>الشروط:</p><p>شخصية قوية وواثقة أمام الكاميرا. لباقة في الحديث وحسن المظهر. خبرة في إدارة منصات التواصل الاجتماعي. معرفة بأساسيات التصميم باستخدام Canva أو Photoshop القدرة على التصوير والمونتاج البسيط. &nbsp;الإبداع في صناعة المحتوى التسويقي. الالتزام والانضباط في العمل. &nbsp;يفضل وجود خبرة سابقة في التسويق الإلكتروني أو المبيعات.</p><p>المميزات:</p><p>⭐ راتب مجزٍ + حوافز ومكافآت على الإنجاز. ⭐ فرصة للتطوير المهني واكتساب الخبرة. ⭐ بيئة عمل احترافية ومستقرة</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The RRM Information Management Officer position sits within NRC’s Rapid Response Mechanism, a critical emergency response modality designed to deliver timely, multi-sectoral lifesaving assistance to populations affected by sudden-onset crises.</p><br><p>The RRM Information Management Officer supports the implementation, quality assurance, and continuous improvement of information management systems for NRC’s Rapid Response Mechanism. The role ensures that data collection, databases, dashboards, analysis, and reporting are delivered in a timely, accurate, and protection-sensitive manner to strengthen programme quality, accountability to affected populations, and evidence based decision making during rapid emergency responses.</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The RRM Information Management Officer position sits within NRC s Rapid Response Mechanism, a critical emergency response modality designed to deliver timely, multi-sectoral lifesaving assistance to populations affected by sudden-onset crises. The RRM Information Management Officer supports the implementation, quality assurance, and continuous improvement of information management systems for NRC s Rapid Response Mechanism. The role ensures that data collection, databases, dashboards, analysis, and reporting are delivered in a timely, accurate, and protection-sensitive manner to strengthen programme quality, accountability to affected populations, and evidence based decision making during rapid emergency responses.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 3 years of relevant experience in Information Management, preferably in humanitarian emergency or Rapid Response Mechanism settings.</li><li>Strong experience with mobile data collection tools (Kobo Toolbox, ODK, Survey123) and data visualization platforms (Power BI, Tableau).</li><li>Proven ability to produce high-quality dashboards, maps, and analytical reports under tight deadlines.</li><li>Bachelor's degree in information technology, Statistics, Information Management or Computer Science.</li><li>Previous working experience in implementing digital and technology-enabled programming in emergency programme cycle (e.g. with mobile money ecosystems).</li><li>Experience in contributing to participatory discussions, learning workshops, and capacity-building activities.</li><li>Fluency in English, both written and verbal.</li></ul><p><strong>Behavioural Competencies</strong></p><ul><li>Strategic thinking</li><li>Working with people</li><li>Analysing</li><li>Communication with impact and respect</li><li>Coping with change</li></ul><p><strong>Generic Responsibilities</strong></p><ul><li>Support the implementation and daily management of RRM IM/Digital systems and databases.</li><li>Provide technical troubleshooting and improvements for RRM digital platforms and dashboards.</li><li>Ensure compliance with NRC s information security and data protection policies.</li><li>Support integration of RRM IM/Digital systems with MEAL, Community Feedback Mechanisms (CFM), and programme tools.</li><li>Build capacity of NRC staff and partners on RRM IM/Digital practices.</li><li>Ensure quality, accuracy, and timely flow of information for reporting and decision-making.</li><li>Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the RRM IM/Digital policies and procedures .</li></ul><p><strong>Specific Responsibilities</strong></p><ul><li>Design, maintain, and regularly update RRM databases, dashboards, and information management systems (using tools such as Kobo Toolbox, Power BI, Excel, ActivityInfo, etc.).</li><li>Ensure timely data cleaning, validation, and quality control for all RRM data collected in the field.</li><li>Produce high-quality, timely information products including situation reports, dashboards, maps, infographics, and analytical briefs to support decision making by RRM and senior management.</li><li>Analyse displacement trends, sectoral needs, response gaps, and coverage to inform targeting and programme adaptation in real time.</li><li>Ensure effective data flow and coordination with relevant clusters, partners, and other NRC core competencies during RRM activations.</li><li>Support the development and roll-out of mobile data collection tools and processes adapted to rapid emergency contexts.</li><li>Maintain strict adherence to data protection standards and humanitarian principles, especially when handling sensitive information in insecure environments.</li><li>Provide technical IM support during RRM activations, including training of enumerators and troubleshooting field data issues under time pressure.</li><li>Contribute to lessons learned, after-action reviews, and continuous improvement of RRM information management processes.</li><li>Perform any other duties as assigned by the line manager in support of effective RRM implementation</li></ul><p><strong>Financial responsibility</strong>: IM/Digital budget lines: Budgeting, engaging, and monitoring budget lines allocated to IM/Digital activities that this position is in charge of, ensuring proper use and accountability of resources.</p><p><strong>Resources responsibility</strong>: DCH, CORE, IM and Digital systems</p><p>NRC People (People and Organisation Management System) for recruitment ( Team Leaders only ), performance management, and self-service matters</p><p>Unit 4 (finance)</p><p></p></section>