Job Description

Roles & Responsibilities

The RRM Information Management Officer position sits within NRC s Rapid Response Mechanism, a critical emergency response modality designed to deliver timely, multi-sectoral lifesaving assistance to populations affected by sudden-onset crises. The RRM Information Management Officer supports the implementation, quality assurance, and continuous improvement of information management systems for NRC s Rapid Response Mechanism. The role ensures that data collection, databases, dashboards, analysis, and reporting are delivered in a timely, accurate, and protection-sensitive manner to strengthen programme quality, accountability to affected populations, and evidence based decision making during rapid emergency responses.

Desired Candidate Profile

• Minimum 3 years of relevant experience in Information Management, preferably in humanitarian emergency or Rapid Response Mechanism settings.
• Strong experience with mobile data collection tools (Kobo Toolbox, ODK, Survey123) and data visualization platforms (Power BI, Tableau).
• Proven ability to produce high-quality dashboards, maps, and analytical reports under tight deadlines.
• Bachelor's degree in information technology, Statistics, Information Management or Computer Science.
• Previous working experience in implementing digital and technology-enabled programming in emergency programme cycle (e.g. with mobile money ecosystems).
• Experience in contributing to participatory discussions, learning workshops, and capacity-building activities.
• Fluency in English, both written and verbal.

Behavioural Competencies

• Strategic thinking
• Working with people
• Analysing
• Communication with impact and respect
• Coping with change

Generic Responsibilities

• Support the implementation and daily management of RRM IM/Digital systems and databases.
• Provide technical troubleshooting and improvements for RRM digital platforms and dashboards.
• Ensure compliance with NRC s information security and data protection policies.
• Support integration of RRM IM/Digital systems with MEAL, Community Feedback Mechanisms (CFM), and programme tools.
• Build capacity of NRC staff and partners on RRM IM/Digital practices.
• Ensure quality, accuracy, and timely flow of information for reporting and decision-making.
• Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the RRM IM/Digital policies and procedures .

Specific Responsibilities

• Design, maintain, and regularly update RRM databases, dashboards, and information management systems (using tools such as Kobo Toolbox, Power BI, Excel, ActivityInfo, etc.).
• Ensure timely data cleaning, validation, and quality control for all RRM data collected in the field.
• Produce high-quality, timely information products including situation reports, dashboards, maps, infographics, and analytical briefs to support decision making by RRM and senior management.
• Analyse displacement trends, sectoral needs, response gaps, and coverage to inform targeting and programme adaptation in real time.
• Ensure effective data flow and coordination with relevant clusters, partners, and other NRC core competencies during RRM activations.
• Support the development and roll-out of mobile data collection tools and processes adapted to rapid emergency contexts.
• Maintain strict adherence to data protection standards and humanitarian principles, especially when handling sensitive information in insecure environments.
• Provide technical IM support during RRM activations, including training of enumerators and troubleshooting field data issues under time pressure.
• Contribute to lessons learned, after-action reviews, and continuous improvement of RRM information management processes.
• Perform any other duties as assigned by the line manager in support of effective RRM implementation

Financial responsibility: IM/Digital budget lines: Budgeting, engaging, and monitoring budget lines allocated to IM/Digital activities that this position is in charge of, ensuring proper use and accountability of resources.

Resources responsibility: DCH, CORE, IM and Digital systems

NRC People (People and Organisation Management System) for recruitment ( Team Leaders only ), performance management, and self-service matters

Unit 4 (finance)