وظائف الخليج
٥٦٥٩ وظائف شاغرة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Data Analyst & Business Intelligence Engineer Internship</font></font></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The intern will primarily be involved in:</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Automation of management and forecasting files</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Automation of staffing and workload planning</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- The implementation and optimization of operational KPIs</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- The development of Power BI dashboards</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Structuring and analyzing management data</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Improvement of management reporting and decision-making tools</font></font></p> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired profile:</font></font></p> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Engineering student (Bac+4)</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Specialization in Data Analytics / BI / Data Science / Business Intelligence</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Excellent mastery of </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Power BI,</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> advanced Excel, and Power Query</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- SQL appr ci /</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Python/VBA is a plus</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Good level of autonomy, analytical mind and proactive approach</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- 4th year engineering student or Master's student in </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Data Analysis/Business Intelligence/</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> or equivalent - Good level of French and English</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <p><strong>Job Responsibilities</strong></p> <ul> <li>Review, challenge and evolve the Nuitee data platform architecture, from data ingestions to exposure to consumers</li> <li>Stand up tooling for lineage, cataloging, data quality, observability, and cost control.</li> </ul> <p><strong>Data Architecture & Pipelines</strong></p> <ul> <li>Review, challenge and evolve the Nuitee data model and transformations.</li> <li>Create clear modeling standards across layers (raw clean semantic layer).</li> <li>Design and maintain ingestion + transformation pipelines from source systems to semantic layer </li> </ul> <p><strong>Data Quality & Governance</strong></p> <ul> <li>Ensure end-to-end lineage is captured and explorable.</li> <li>Implement automated testing, observability, cost monitoring, and performance tuning.</li> <li>Ensure that data pipelines are scalable, maintainable, and well-documented.</li> </ul> <p><strong>Collaboration & Enablement</strong></p> <ul> <li>Partner with technology and business stakeholders to develop deep source understanding: map business processes to source tables/collections, events, and fields </li> <li>Partner with data analysts and data scientists to understand data consumption use cases and patterns </li> <li>Define and enforce data contracts, SLAs and quality gates to ensure data quality , in collaboration with data and business stakeholders </li> <li>Provide support, coaching, tooling, and patterns you are the technical enabler, not a gatekeeper.</li> </ul> <p><strong>Scale the Team as We Grow</strong></p> <ul> <li>Identify hiring needs, build and develop a team of data engineers to ensure data scales to support business growth </li> </ul> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li> <p>Bachelor s or Master s degree in Computer Science, Engineering, or related field (or equivalent experience).</p> </li> <li> <p>Hands-on data platform builder with the architectural vision to scale</p> </li> <li> <p>8+ years in data engineering / data architecture in fast-scaling and fast-paced environments.</p> </li> <li> <p>Ability to ship fast - we deliver in hours and days, not quarters</p> </li> <li> <p>SQL modeling + dbt or equivalent semantic modeling experience.</p></li> <li> <p>Distributed data pipelines and orchestration experience.</p> </li> <li> <p>Experience tuning and scaling BigQuery or cloud warehouses.</p> </li> <li> <p>Solid grounding in data quality frameworks, lineage and observability</p> </li> <li> <p>Strong communication - comfortable challenging assumptions, explaining trade-offs, and guiding others toward best practices.</p> </li> </ul> <p><strong>Nice to Have</strong></p> <ul> <li> <p>Experience in B2B platforms, marketplaces, or travel distribution datasets .</p> </li> <li> <p>Hands-on experience with Databricks, dbt, Airflow, MySQL, MongoDB</p> </li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>ROLE PURPOSE:</strong></p>
<p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p>
<p><strong>RESPONSIBILITIES:</strong></p>
<ul>
<li>Represent Aspen through achieving daily targeted calls to physicians and pharmacists.</li>
<li>Conducting AVAs & promotional activities</li>
<li>Achieve sales budget in the designated territory.</li>
<li>Build sustainable positive relationships with target HCPs and different stakeholders.</li>
<li>Maintain an updated customer database</li>
<li>Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with health professionals.</li>
<li>Monitoring competitors, staying informed about competitors activities in a defined area.</li>
<li>Organising appointments and meetings with community- and hospital-based healthcare staff</li>
<li>Introduce ASPEN products in the hospital tender nomenclature</li>
<li>Demonstrating or presenting products to healthcare staff, including doctors, nurses and pharmacists</li>
<li>Undertaking relevant field research</li>
<li>Meeting both the business and scientific needs of healthcare professionals</li>
<li>Maintaining detailed records</li>
<li>Attending and organising trade exhibitions, conferences and meetings</li>
<li>Managing budgets and reviewing sales performance</li>
<li>Writing reports and other documents</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>EDUCATION QUALIFICATIONS AND EXPERIENCE:</strong></p>
<ul>
<li>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)</li>
<li>Three (0-3) in Medical Representative, Key Account Manager or Similar</li>
<li>One (1) preferably in Pharmaceuticals</li>
</ul>
<p><strong>TECHNICAL SKILLS:</strong></p>
<ul>
<li>MS Office - Working knowledge</li>
<li>CRM / Call Report - Working knowledge</li>
</ul>
<p><strong>KEY ATTRIBUTES:</strong></p>
<ul>
<li>Market Knowledge</li>
<li>Flexibility and tolerance for ambiguity</li>
<li>Technical /Professional skills</li>
<li>Consumer relevancy</li>
<li>Capacity for and resistance to stress</li>
<li>Industry knowledge</li>
<li>Problem solving</li>
<li>Active listening</li>
<li>Curiosity/learning agility</li>
<li>Information seeking</li>
<li>Informal communication skills</li>
</ul>
<p><strong>ASPEN COMPETENCIES:</strong></p>
<p>BUSINESS</p>
<ul>
<li>Foster Consumer & Customer Commitment</li>
<li>Makes Good Decision</li>
</ul>
<p>PEOPLE</p>
<ul>
<li>Communicate Effectively</li>
<li>Dealing with ambiguity/Embrace change</li>
</ul>
<p>SELF</p>
<ul>
<li>Continuously Grow & Develop</li>
<li>Contribute Special Expertise</li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Role Overview: </strong></p>
<p>The CCoE MS License Specialist is a key commercial role within the Cloud Center of Excellence, responsible for driving Microsoft Open License and Perpetual License revenue across the partner ecosystem in the EMEA region. You will act as a trusted commercial interface between partners, vendors, and internal teams supporting the full sales lifecycle from quoting through to order placement.</p>
<p><strong>What You Will Be Doing: </strong></p>
<ul>
<li>Drive Microsoft Open License and Open Value sales through partner engagement, quoting, and deal support.</li>
<li>Manage the pipeline for new, renewal, and expansion opportunities.</li>
<li>Advise partners on Microsoft licensing options across Open License, Open Value, and CSP.</li>
<li>Prepare and exchange quotations and place orders in Microsoft's tools.</li>
<li>Support partner sales teams with pricing, deal registration, and promotions.</li>
<li>Collaborate with Microsoft, CCoE specialists, and ArrowSphere to close deals.</li>
<li>Maintain accurate forecasting, CRM records, and reporting.</li>
<li>Identify cross-sell and upsell opportunities within the Microsoft portfolio.</li>
<li>Cover assigned EMEA markets, including Switzerland and Nordic countries.</li>
</ul>
<p><strong>Who We Are Looking For:</strong></p>
<ul>
<li>2 3 years of experience in inside sales, partner management, or a similar commercial role.</li>
<li>Fluent English (written and spoken) any other European language would be a plus.</li>
<li>Strong communication skills with experience engaging partners, customers, or internal stakeholders.</li>
<li>Comfortable working with quoting processes, pricing tools, and order management systems.</li>
<li>Organized, detail-oriented, and capable of managing multiple opportunities simultaneously.</li>
<li>Knowledge of Microsoft licensing, including Open License, Open Value, CSP, and associated programmes.</li>
<li>Experience working in a distributor, reseller, or vendor environment.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Who We Are Looking For:</strong></p>
<ul>
<li>2 3 years of experience in inside sales, partner management, or a similar commercial role.</li>
<li>Fluent English (written and spoken) any other European language would be a plus.</li>
<li>Strong communication skills with experience engaging partners, customers, or internal stakeholders.</li>
<li>Comfortable working with quoting processes, pricing tools, and order management systems.</li>
<li>Organized, detail-oriented, and capable of managing multiple opportunities simultaneously.</li>
<li>Knowledge of Microsoft licensing, including Open License, Open Value, CSP, and associated programmes.</li>
<li>Experience working in a distributor, reseller, or vendor environment.</li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p><strong>LEONI</strong> is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around <strong>95,000 employees</strong> in <strong>26 countries</strong> and generated consolidated sales of <strong>EUR 5.5 billion</strong> in 2023.</p>
<p>And we are looking for you.</p>
</div>
<div>
<ul>
<li>Manages day-to-day customer service for selected customers (one face to the customer for pre-series, series and aftersales) incl. coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics</li>
<li>Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues</li>
<li>Processes customer orders, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country</li>
<li>Gathers and shares information regarding customer production program</li>
<li>Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected</li>
<li>Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency</li>
<li>measures are not sufficient</li>
<li>Manages customer packaging</li>
<li>Manages customer logistics complaints</li>
<li>Conducts cycle counting and stock take to ensure inventory accuracy in the ADC.'</li>
<li>Supports implementation of customers terms, conditions and standards, including customer specific processes</li>
<li>Monitors actual costs & implements actions to reach costs targets and contributes to yearly planning of structure cost budget</li>
<li>Supports sales for VCM related recharges to customers (obsolete material, freights, services)br>
Team Leader: Regularly reviews the supplier delivery performance evaluation</li>
</ul>
</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div>
<ul>
<li><strong>Level of Education</strong>: Master s degree (BAC+5)</li>
<li><strong>Branch Of Study: </strong>Supply chain management, Logistics management.</li>
<li><strong>Experience </strong>: 2 Years.</li>
<li><strong>Language : </strong>French and English are mandatorystrong> /strong></li>
</ul>
</div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">T l Mutual Insurance Salesperson</font></font></font></font></div><div><span style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></span></div><div><span style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</font></font></span></div><div>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive incoming calls from customers</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively listen to the people you are speaking with.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify their needs, analyze their requests and guide them</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining the highest quality of customer service</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li>
</ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p>
</div>
</div>
<div>
</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with good fluency in both spoken and written French.</font></font></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent argumentative skills.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business logic.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A genuine sense of listening.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Unwavering empathy.</font></font></li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales Advisor</font></font></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</font></font></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive incoming calls from customers</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">actively listen to the interlocutors</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify their needs, analyze their requests and guide them</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining the highest quality of customer service</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of the French language, with good fluency in both spoken and written French.</font></font></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent argumentative skills.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business logic.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Real sense of listening.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Empathy is all evidence.</font></font></li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Digital Advisor</font></font></b></font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responsibilities:</font></font></strong></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond to the customer request in writing within the given timeframe.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Accompanying the client until their first-level commercial or technical problem is resolved.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of the written French language.</font></font></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The spelling is not very good.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to adapt one's speech to one's interlocutor.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Typing speed.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and entrepreneurial spirit.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Empathy is all evidence.</font></font></li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As a Product Operations Specialist at Alaan you will live at the intersection of operations, customer experience, and technical support. Product Operations Specialists are tasked with helping everyday users use our products to the fullest by providing support and deep technical knowledge. Due to the extensive client exposure, this role is also in a prime location to create content about our products and work with our Design and Engineering teams to improve them.</p>
<p><br></p>
<p><strong>What you'll do</strong></p>
<ul>
<li>Build relationships with users, by being the first point of contact for Customer interaction (Whatsapp, Email, Phone)</li>
<li>Understand the needs of Customers and propose solutions to meet those unique business needs</li>
<li>Proactively and diligently follow up on issues raised by Customers</li>
<li>Thoroughly understand product and expense processes on the Customer side and make improvement suggestions</li>
<li>Balance autonomy in solving problems with awareness of escalation necessities</li>
<li>Work cross-functionally to improve the product/experience for the Customer</li>
<li>Be the product expert to the Customer and the Customer expert to the product team</li>
<li>Help Alaan continuously improve the way it serves its Customers</li>
</ul>
<p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>3+ years </strong>experience in similar roles at prominent start-ups</p>
<ul>
<li>Background in Fintech or B2B SaaS would be an added advantage</li>
<li>Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers</li>
<li>Helping others succeed and improve gives you energy</li>
<li>You are trustworthy and others perceive you as trustworthy</li>
<li>You can own a problem end-to-end, understanding it, breaking it down, and identifying logical next steps until resolution</li>
<li>Very organized and meticulous (no customer issue falls through the cracks)</li>
<li>You love working against a goal - and you will independently identify what is needed to reach the goal</li>
<li>Demonstrated ability to work solo as well as being a productive team member</li>
<li>Strong fluency in both Arabic and English, both written and oral</li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A Chef de Partie, will supervise staff and ensure high levels of food preparation to deliver an excellent Guest and Member experience. A Chef de Partie will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:</p> <ul> <li>Ensure all food preparation meets standards</li> <li>Prepare and present high quality food</li> <li>Supervise staff</li> <li>Keep all working areas clean and tidy and ensure no cross contamination</li> <li>Prepare all mis-en-place for all relevant menus</li> <li>Assist in positive outcomes from guest queries in a timely and efficient manner</li> <li>Ensure food stuffs are of a good quality and stored correctly</li> <li>Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets</li> <li>Assist other departments wherever necessary and maintain good working relationships</li> <li>Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures</li> <li>Report maintenance, hygiene and hazard issues</li> <li>Comply with hotel security, fire regulations and all health and safety and food safety legislation</li> <li>Be environmentally aware</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A Chef de Partie (Pastry) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p> <ul> <li>A minimum of 2 years of previous experience as a Chef de Partie or strong experience as a Demi Chef de Partie role</li> <li>A current, valid, and relevant trade commercial cookery qualification (proof may be required)</li> <li>Strong coaching skills</li> <li>Ability and desire to motivate teams</li> <li>Excellent communication skills</li> <li>NVQ Level 3</li> <li>Achieved Basic Food Hygiene Certificate</li> <li>Supervisory experience</li> <li>Positive attitude</li> <li>Ability to work under pressure</li> <li>Ability to work on own or in teams</li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As Guest Relation Agent , you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p> <ul> <li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li> <li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li> <li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li> <li>Demonstrate a high level of customer service at all times</li> <li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li> <li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li> <li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li> <li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> <li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li> <li>Follow company brand standards</li> <li>Assist other departments, as necessary</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Previous experience in a customer-focused industry </p> <ul> <li>Positive attitude and good communication skills</li> <li>Commitment to delivering a high level of customer service</li> <li>Excellent grooming standards</li> <li>Calm, efficient, and organized with great attention to detail</li> <li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li> <li>Professional manner with an emphasis on hospitality and guest service</li> <li>Ability to work on your own and as part of a team</li> <li>Competent level of IT proficiency</li> </ul> <p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p> <ul> <li>Previous experience in cash handling</li> <li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li> <li>Conflict resolution experience</li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:</p> <ul> <li>Maintain an effective bar service with an emphasis on high quality, efficient service</li> <li>Check that Guest service standards are set, implemented and monitored, and continuously evaluated</li> <li>Set-up of the outlet in accordance with the pre-determined standards of the operation</li> <li>Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly</li> <li>Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it</li> <li>Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied</li> <li>Ensure all Team Members are impeccably presented and adhere to the correct uniform standards</li> <li>Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures</li> <li>Complete all necessary administration in accordance with Company procedures relating to all staff members</li> <li>Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p> <ul> <li>A warm personality, attentive and smartly presentable</li> <li>An ability to listen and respond to demanding Guest needs</li> <li>Excellent leadership, interpersonal and communication skills</li> <li>Accountable and resilient</li> <li>Committed to delivering high levels of customer service</li> <li>Ability to work under pressure</li> <li>Flexibility to respond to a range of different work situations</li> </ul> <p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p> <ul> <li>Customer Service experience in a supervisory capacity</li> <li>Passion for delivering exceptional levels of Guest service</li> <li>A basic level of IT proficiency</li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Head of French Language Centre</font></font></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Under the authority of the Director of the French Institute of Morocco Agadir, in conjunction with the branch Secretary General and the National Director of Language Centers, the French Language Center Manager leads and develops the center's activities in all their dimensions (French as a Foreign Language courses by individual registration, certifications, IF Maroc Pro), balancing pedagogical excellence, economic performance, and quality of service, with a focus on attracting new students and enhancing local visibility. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
The French Language Center Manager is first and foremost a results-oriented manager, focused on partnerships and customer experience. Their commitment, dynamism, and innovative spirit, along with an understanding of the challenges of linguistic cooperation within the French Institute in Morocco, will be essential assets for this key position.</font></font></p>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></strong></p>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">1. Development of activity and target audiences (strategic priority)</font></font></strong></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define and manage a local action and development plan aligned with the national roadmap (French as a Foreign Language courses, Certifications, IF Maroc Pro, continuous improvement of service quality),</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To design, adapt and promote an attractive, innovative training offer that meets the needs of the target audiences (children, teenagers, students, professionals),</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Structuring and deploying an active approach to attracting and prospecting (schools, universities, institutions, businesses),</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To develop sustainable partnerships that generate activity for the center, in the fields of education and business</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the development of IF Maroc Pro (FOS offerings, responding to market needs, HR relations)</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Optimize the conversion rate (leads to registrations)</font></font></li>
</ul>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2. Management of economic performance</font></font></strong></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to develop and monitor the center's budget, in close collaboration with the Director and the General Secretary (revenues, expenses, profitability, pricing structure),</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor key performance indicators: registrations, revenue, course occupancy rates, margins,</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leveraging management tools (dashboards, stock management software) to guide decisions</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement corrective actions,</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the competition and market trends.</font></font></li>
</ul>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3. Organization and operational management</font></font></strong></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Oversee the planning of course sessions (groups, levels, teachers, rooms, schedules), the assignment of teachers, and the logistical organization across the different teaching sites.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the smooth organization of registrations and user journeys,</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise the organization of certifications (DELF-DALF, TCF, etc.),</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Recruiting and integrating temporary teachers,</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring the reliability and smooth operation of daily administrative processes,</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist the Secretary General in managing teacher contracts, their teaching hours, and monitoring and validating the hours worked by these teachers.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education:</font></font></strong><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Master's degree/MBA (Management and Project Management, Organizational Management, Business Management, French as a Foreign Language) or equivalent, or proof of relevant professional experience; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Excellent command of French; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
All references are subject to verification. </font></font><br>
<strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience:</font></font></strong><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Essential experience in team management, project leadership, and establishing or developing partnerships with institutional or private stakeholders; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Experience in implementing communication and prospecting strategies: promoting courses, expanding the client portfolio, and building customer loyalty. Experience </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
in managing a learning center </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
. Experience in providing ongoing training for teams and leading cross-functional projects in conjunction with national bodies. </font></font><br>
<strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge:</font></font></strong><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Familiarity with the French as a Foreign Language (FLE) environment, certifications (DELF/DALF, TCF), and cooperation partners in the field of French language (France Education International); </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Knowledge of the region's economic fabric (SMEs) and initial, continuing, and vocational training; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Knowledge of the educational and university ecosystem; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Proficiency in office software, online collaborative work tools, and planning tools; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Good knowledge of online learning platforms and their digital use. </font></font><br>
<strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job requirements:</font></font></strong><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Adaptability and flexibility: Ability to adapt to diverse environments and adjust one's work organization according to service priorities and requirements. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Availability and flexible hours: Evening and weekend availability required as needed (classes, exams, events, peak periods). </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Regional mobility to monitor activities and partnerships. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Valid driver's license (category B) required. </font></font><br>
<strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Personal qualities:</font></font></strong><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Ability to lead a team and manage projects, and to report on progress; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Excellent interpersonal skills to ensure team management and communication with partners. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Rigor and organizational/planning skills; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Teamwork skills, ability to listen and analyze needs; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Ability to adapt to the diverse needs of clients;</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Reporting to: </strong>Business Development Director</p>
<p><strong>Collaborating with:</strong> Department Heads</p>
<p><strong>Location:</strong> Remote</p>
<p>At Kerten Hospitality, we don t just manage hotels we curate stories rooted in people, place, and purpose. This role ensures that every part of the experience reflects our core values of <strong>Connection, Innovation, Curation, and Leading the Way</strong>. It goes far beyond operating a property, it is about shaping experiences that feel personal and local, where every detail carries the destination s voice, every interaction builds connection, and every guest leaves feeling part of something meaningful.</p>
<p>KEY RESPONSIBILITIES</p>
<ul>
<li>Prepare high-quality presentations and concept proposals for hotel projects and hospitality opportunities.</li>
<li>Create compelling moodboards and source relevant visual references, lifestyle imagery, architecture, design, and ambiance inspirations.</li>
<li>Contribute to narrative development and English copywriting in line with Kerten Hospitality's tone and positioning.</li>
<li>Conduct research and analysis on hospitality trends, destinations, operators, and market dynamics.</li>
<li>Support the identification and preliminary assessment of potential hotel assets and development opportunities.</li>
<li>Carry out field visits to analyse positioning, surrounding ecosystem, accessibility, lifestyle potential, and market context.</li>
<li>Assist with benchmarking, mapping exercises, competitive analysis, and preparation of internal strategic documents.</li>
</ul>
<p>EXPERIENCE & SKILLS</p>
<ul>
<li>Strong PowerPoint and presentation design skills.</li>
<li>Excellent written English with strong storytelling ability.</li>
<li>Good visual culture and aesthetic sensitivity.</li>
<li>Genuine interest in hospitality, travel, architecture, real estate, lifestyle brands, and urban culture.</li>
<li>Comfortable conducting both desk research and on-site exploratory work.</li>
<li>Autonomous, curious, detail-oriented, and proactive.</li>
<li>Based in Morocco with flexibility for local travel.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Background in hospitality, architecture, design, branding, real estate, consulting, or business development is appreciated.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>1 -Gestion de l exploitation</strong></p>
<p>Assurer la bonne application de l organisation op rationnelle d finie par la direction.</p>
<p>Piloter l activit quotidienne, g rer les moyens humains et mat riels et garantir la continuit du service.</p>
<p>Superviser la coordination des op rations sur le terrain et ajuster les ressources en fonction des besoins.</p>
<p>Analyser les dysfonctionnements, remonter les anomalies et proposer des solutions d am lioration.</p>
<p>Participer aux r unions op rationnelles, aux d cisions d organisation et au suivi des plans d action.</p>
<p>Mettre jour les donn es d activit du site, pr parer les reportings et contribuer aux bilans op rationnels.</p>
<p>Assurer la communication op rationnelle avec les services centraux (maintenance, QHSE, RH, logistique ).</p>
<p>Veiller la satisfaction des clients et au respect des objectifs de performance d finis par l entreprise</p>
<p><strong>2-Planification et gestion des ressources humaines :</strong></p>
<p>Organiser, animer et coordonner au quotidien les quipes pr sentes sur le site.</p>
<p>Assurer le suivi du personnel : pointage, affectations, discipline, r partition des t ches.</p>
<p>Veiller au respect de la r glementation sociale, des proc dures internes et des engagements contractuels.</p>
<p>Accompagner les quipes dans la r alisation des missions et garantir un climat social sain.</p>
<p>Identifier les besoins en comp tences, remonter les besoins en formation et participer leur mise en uvre.</p>
<p><strong>3-Qualit , Hygi ne, S curit et Environnement :</strong></p>
<p>Contr ler l ex cution des engagements de l entreprise dans le respect des r gles QHSE.</p>
<p>S assurer de la bonne application des consignes de s curit et des proc dures op rationnelles.</p>
<p>Veiller l hygi ne des zones de travail et au respect des r gles environnementales en vigueur.</p>
<p>Analyser les incidents, situations dangereuses ou r clamations et mettre en place les actions correctives n cessaires.</p>
<p>Suivre les indicateurs QHSE, contribuer aux audits internes et participer l am lioration continue des performances</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Formation :</p>
<p>BAC+5 (Ecole d ing nieur, Ecole de commerce, Master )</p>
<p>Exp rience</p>
<p>3 5 ans d exp rience dans un poste similaire ou dans une fonction op rationnelle</p>
<p>Comp tences</p>
<p>Ma trise des r gles QHSE, des proc dures d urgence et des normes de s curit .</p>
<p>Connaissance du cadre r glementaire, du code du travail et des exigences contractuelles.</p>
<p>Capacit d analyse, de synth se et de suivi de la performance op rationnelle.</p>
<p>Ma trise des outils bureautiques, des logiciels de gestion et des outils de reporting.</p>
<p>Comp tences en communication, en animation de r unions et en r daction de rapports.</p>
<p>Aptitude la r solution de probl mes et la gestion de conflits.</p>
<p>Leadership et capacit encadrer, accompagner et motiver les quipes.</p>
<p>Sens de l organisation, rigueur, autonomie et r activit face aux impr vus.</p>
<p>Qualit s relationnelles, sens du service client et capacit coop rer efficacement.</p>
<p>Fran ais ,anglais & arabe, l crit comme l oral</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>What We Can Offer</strong><br>At APMT Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to improvement is driven by Lean principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Experience a diverse, multinational workplace where your operational insights directly influence how we work.</p> <p><strong>What We Offer</strong><br>This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.</p> <ul> <li>Work in a global People and Talent ecosystem supporting multiple regions and functions</li> <li>Gain hands-on exposure to Workday, recruitment platforms, and HR service delivery models</li> <li>Contribute to reporting, data integrity, and automation initiatives that support better People decisions</li> <li>Develop broad HR operations and talent acquisition expertise in a transformation-driven environment</li> </ul> <p><strong>Key Responsibilities:</strong></p> <p><strong>Talent Acquisition & Recruitment Support</strong></p> <ul> <li>Ensure a strong candidate experience by providing logistical and administrative support throughout the recruitment process across functions and geographies</li> <li>Support Talent Acquisition Partners and Attraction Specialists in recruitment activities where relevant</li> <li>Manage interview and assessment calendars, coordinating between candidates, HR, hiring managers, and other stakeholders</li> <li>Initiate pre-boarding and due diligence activities in line with agreed processes</li> <li>Create, store, and maintain hiring documentation and update new employee data in relevant systems, including Workday and ServiceNow HR</li> <li>Manage and maintain the recruitment platform, ensuring data quality, process compliance, and timely updates</li> <li>Support Talent Acquisition Partners and People Partners with employee and manager queries related to creating job requisitions</li> <li>Liaise with third-party providers and functions outside HR where relevant to support recruitment, onboarding, and employee lifecycle activities</li> <li>Support employer branding activities where relevant, including career fairs, social media campaigns, and attraction initiatives</li> </ul> <p><strong>Global APMT Reporting & Data Integrity</strong></p> <ul> <li>Ensure data accuracy in Workday and reporting dashboards</li> <li>Identify data gaps and inconsistencies and coordinate corrections</li> <li>Support reporting automation and standardisation initiatives</li> <li>Provide structured insights to support People decision-making</li> </ul> <p><strong>Employee Experience & Advisory Support</strong></p> <ul> <li>Manage employee lifecycle cases across multiple regions (hire-to-retire)</li> <li>Provide policy and process guidance to employees and managers</li> <li>Ensure SLA compliance and high-quality case resolution</li> <li>Identify recurring themes impacting employee experience</li> <li>Proactively suggest improvements to reduce friction and inefficiencies</li> <li>Maintain knowledge base and process documentation</li> </ul> <p><strong>Cross-Functional & Cross-Regional Projects</strong></p> <ul> <li>Support implementation of regional and global People initiatives</li> <li>Participate in transformation and migration projects into the HUB</li> <li>Partner with People Partners, Payroll, Rewards, TA, and HR Technology</li> <li>Contribute to continuous improvement and automation initiatives</li> <li>Support system enhancements and process digitalisation efforts</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Continuous improvement mindset: we are looking for someone who brings a thoughtful improvement mindset curious about how work gets done and motivated to make meaningful, sustainable improvements over time. </p> <ul> <li>3+ years experience in HR Operations, Shared Services, People Advisory, Talent Acquisition Operations, or Recruitment Coordination</li> <li>Experience working in a multinational, matrix organization</li> <li>Strong understanding of employee lifecycle processes, including recruitment, onboarding, employee changes, and offboarding</li> <li>Experience supporting recruitment administration, interview scheduling, candidate coordination, job requisitions, and pre-boarding activities</li> <li>Experience supporting global reporting cycles is a strong advantage</li> <li>Advanced Excel and reporting capability; dashboard experience preferred</li> <li>Experience with Workday, recruitment platforms, or similar HR systems</li> <li>Strong analytical and data validation skills</li> <li>High attention to detail and structured working style</li> <li>Strong stakeholder management, communication, and follow-up skills</li> <li>Ability to work across multiple regions, functions, and time zones</li> <li>Continuous improvement mindset with the ability to identify process gaps and suggest practical improvements</li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for a </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ServiceNow Developer</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> to join our teams and participate in the design, development, and optimization of the ServiceNow platform. You will be involved in the entire project lifecycle, from requirements analysis to production deployment and advanced support.</font></font></p>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></strong></p>
<ul>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design, develop and configure applications and workflows on ServiceNow.</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement, customize and integrate the main ServiceNow modules:</font></font></p>
<ul>
<li><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">IT Service Management (ITSM)</font></font></strong></p></li>
<li><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer Service Management (CSM)</font></font></strong></p></li>
</ul>
</li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop scripts (Business Rules, Client Scripts, UI Policies, Script Includes).</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in integrations with third-party tools (APIs, Web Services, LDAP, SSO, etc.).</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow ServiceNow development best practices (Scoped Apps, Flow Designer).</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the continuous improvement of the platform and ensure technological monitoring.</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Train and support internal teams and key users.</font></font></p></li>
</ul>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired profile</font></font></strong></p>
<ul>
<li><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Minimum 5-7 years of experience on ServiceNow, including 3 years on large-scale projects.</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of ITSM, CSM, HRSD, GRC modules (at least 2 modules from these).</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent knowledge of ServiceNow scripting (JavaScript client and server).</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong integration skills (REST, SOAP, API).</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of ITIL processes.</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work in Agile/Scrum mode.</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical mind, autonomy and proactive approach.</font></font></p></li>
</ul>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Appreciated certifications</font></font></strong></p>
<ul>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ServiceNow </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Certified System Administrator (CSA)</font></font></strong></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ServiceNow </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Certified Application Developer (CAD)</font></font></strong></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ServiceNow </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Certified Implementation Specialist (ITSM, CSM, HRSD...)</font></font></strong></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ITIL Foundation v4</font></font></p></li>
</ul>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">LANGUAGES</font></font></strong></p>
<ul>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French: current</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">English: fluent</font></font></p></li>
</ul>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Benefits</font></font></strong></p>
<ul>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participation in large-scale international projects.</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ongoing training and ServiceNow certification are provided.</font></font></p></li>
<li><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">progression towards architect or technical lead positions.</font></font></p></li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Minimum 5-7 years of experience on ServiceNow, including 3 years on large-scale projects.</font></font></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of ITSM, CSM, HRSD, GRC modules (at least 2 modules from these).</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent knowledge of ServiceNow scripting (JavaScript client and server).</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong integration skills (REST, SOAP, API).</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of ITIL processes.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work in Agile/Scrum mode.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical mind, autonomy and proactive approach.</font></font></li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Provide voice and remote support for hotel customers worldwide.</p>
<p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p>
<p>Document solutions and ensure accurate case records in ICCP tool.</p>
<p>Collaborate with Oracle teams to escalate and resolve issues.</p>
<p>Act as customer advocate for hotel users and escalate gaps.</p>
<p>Provide technical assistance via phone, email, and remote tools.</p>
<p>Assist in OPERA configuration, installation, and training when required.</p>
<p>Stay updated on OPERA new releases.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p>
<p>Experience with hotel PMS applications, ideally Oracle OPERA.</p>
<p>Graduate degree in technical, hospitality, or business field.</p>
<p>Understanding of hotel operations (front office, reservations, housekeeping).</p>
<p>Customer service experience with direct client interaction.</p>
<p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p>
<p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p>
<p>SQL experience preferred.</p>
<p>Commitment to high-quality customer service.</p>
<p>Excellent English communication; other languages desirable.</p>
<p>Strong troubleshooting and problem-solving ability.</p>
<p>Organizational and multitasking skills.</p>
<p>Flexibility for global 24x7 shifts including weekends and holidays.</p>
<p>Cross-cultural awareness.</p>
<p>Ability to build trust with hotel customers and Oracle colleagues.</p>
<p>Independent worker and team player.</p>
<p>Adaptable and able to prioritize in dynamic environments.</p>
<p>Creative thinker to resolve problems and improve processes.</p>
<p>Resilient under pressure with focus on service quality.</p><p></p></section>