وظائف إدارة علاقات العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The RRM Information Management Officer position sits within NRC’s Rapid Response Mechanism, a critical emergency response modality designed to deliver timely, multi-sectoral lifesaving assistance to populations affected by sudden-onset crises.</p><br><p>The RRM Information Management Officer supports the implementation, quality assurance, and continuous improvement of information management systems for NRC’s Rapid Response Mechanism. The role ensures that data collection, databases, dashboards, analysis, and reporting are delivered in a timely, accurate, and protection-sensitive manner to strengthen programme quality, accountability to affected populations, and evidence based decision making during rapid emergency responses.</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The RRM Information Management Officer position sits within NRC s Rapid Response Mechanism, a critical emergency response modality designed to deliver timely, multi-sectoral lifesaving assistance to populations affected by sudden-onset crises. The RRM Information Management Officer supports the implementation, quality assurance, and continuous improvement of information management systems for NRC s Rapid Response Mechanism. The role ensures that data collection, databases, dashboards, analysis, and reporting are delivered in a timely, accurate, and protection-sensitive manner to strengthen programme quality, accountability to affected populations, and evidence based decision making during rapid emergency responses.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 3 years of relevant experience in Information Management, preferably in humanitarian emergency or Rapid Response Mechanism settings.</li><li>Strong experience with mobile data collection tools (Kobo Toolbox, ODK, Survey123) and data visualization platforms (Power BI, Tableau).</li><li>Proven ability to produce high-quality dashboards, maps, and analytical reports under tight deadlines.</li><li>Bachelor's degree in information technology, Statistics, Information Management or Computer Science.</li><li>Previous working experience in implementing digital and technology-enabled programming in emergency programme cycle (e.g. with mobile money ecosystems).</li><li>Experience in contributing to participatory discussions, learning workshops, and capacity-building activities.</li><li>Fluency in English, both written and verbal.</li></ul><p><strong>Behavioural Competencies</strong></p><ul><li>Strategic thinking</li><li>Working with people</li><li>Analysing</li><li>Communication with impact and respect</li><li>Coping with change</li></ul><p><strong>Generic Responsibilities</strong></p><ul><li>Support the implementation and daily management of RRM IM/Digital systems and databases.</li><li>Provide technical troubleshooting and improvements for RRM digital platforms and dashboards.</li><li>Ensure compliance with NRC s information security and data protection policies.</li><li>Support integration of RRM IM/Digital systems with MEAL, Community Feedback Mechanisms (CFM), and programme tools.</li><li>Build capacity of NRC staff and partners on RRM IM/Digital practices.</li><li>Ensure quality, accuracy, and timely flow of information for reporting and decision-making.</li><li>Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the RRM IM/Digital policies and procedures .</li></ul><p><strong>Specific Responsibilities</strong></p><ul><li>Design, maintain, and regularly update RRM databases, dashboards, and information management systems (using tools such as Kobo Toolbox, Power BI, Excel, ActivityInfo, etc.).</li><li>Ensure timely data cleaning, validation, and quality control for all RRM data collected in the field.</li><li>Produce high-quality, timely information products including situation reports, dashboards, maps, infographics, and analytical briefs to support decision making by RRM and senior management.</li><li>Analyse displacement trends, sectoral needs, response gaps, and coverage to inform targeting and programme adaptation in real time.</li><li>Ensure effective data flow and coordination with relevant clusters, partners, and other NRC core competencies during RRM activations.</li><li>Support the development and roll-out of mobile data collection tools and processes adapted to rapid emergency contexts.</li><li>Maintain strict adherence to data protection standards and humanitarian principles, especially when handling sensitive information in insecure environments.</li><li>Provide technical IM support during RRM activations, including training of enumerators and troubleshooting field data issues under time pressure.</li><li>Contribute to lessons learned, after-action reviews, and continuous improvement of RRM information management processes.</li><li>Perform any other duties as assigned by the line manager in support of effective RRM implementation</li></ul><p><strong>Financial responsibility</strong>: IM/Digital budget lines: Budgeting, engaging, and monitoring budget lines allocated to IM/Digital activities that this position is in charge of, ensuring proper use and accountability of resources.</p><p><strong>Resources responsibility</strong>: DCH, CORE, IM and Digital systems</p><p>NRC People (People and Organisation Management System) for recruitment ( Team Leaders only ), performance management, and self-service matters</p><p>Unit 4 (finance)</p><p></p></section>

<p>DEADLINE FOR APPLICATIONS 7 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). GENERAL INFORMATION: JOB TITLE: Programme Policy Officer (FLA Management) TYPE OF CONTRACT/LEVEL: Fixed Term NOA SUPERVISOR: Programme Officer UNIT/DIVISION: Programme DUTY STATION (City, Country): Aden, Yemen DURATION: 12 Months ORGANIZATIONAL CONTEXT: United Nations World Food Programme (WFP) is the world's largest humanitarian organization addressing hunger and food insecurity. WFP's mission is to help achieve Zero Hunger by ensuring that vulnerable populations have access to adequate, safe, and nutritious food. Every day, WFP works globally to support people affected by conflict, disasters, climate shocks, and economic crises, with particular attention to women, children, and other vulnerable groups. BACKGROUND AND PURPOSE OF THE ASSIGNMENT: To support and strengthen the management of Cooperating Partner (CP) engagements, performance, compliance, risk management, partnership agreements, and capacity development. The incumbent will ensure effective partner onboarding, oversight, accountability, and compliance with organizational policies and donor requirements while maintaining strong coordination with technical units, field offices, and external partners. Key Responsibilities 1. Cooperating Partner and FLA Management Lead and manage the end-to-end Cooperating Partner (CP) engagement and onboarding process through UN Partner Portal (UNPP)/Partner Connect, including Expressions of Interest (EOIs), Requests for Proposals (RFPs), direct selection processes, due diligence, capacity assessments, and Cooperating Partner Committee (CPC) submissions. Review due diligence, capacity assessment, and Protection from Sexual Exploitation and Abuse (PSEA) documentation, identify risks and gaps, and ensure quality assurance and completeness of CPC packages and onboarding requirements. Manage the contracting process, budget review, FLA amendment, extension, suspension, and closure of Field Level Agreements (FLAs) across all programme activities, ensuring compliance with corporate and donor requirements, and provide regular progress updates, identifying bottlenecks and recommending corrective actions to management. Support the rollout and adoption of Partner Connect digital modules and provide technical guidance and user support to partners and staff to enhance partnership management efficiency and compliance. 2. Cooperating Partner Performance Evaluation Lead the planning and implementation of annual and periodic CP performance evaluations in coordination with Field Offices and cross functional units. Review and update evaluation tools and methodologies for different programme activities. Ensure timely completion of CP evaluations and follow up on outstanding inputs. Oversee the consolidation of evaluation findings, generate overall performance ratings, and prepare analytical reports for management. Provide regular updates on evaluation progress, challenges, and required management actions. 3. Capacity Strengthening and Improvement Planning Develop and disseminate partner improvement action plans based on performance evaluation findings. Review and strengthen recommendations from Field Offices and technical teams to address identified performance gaps. Coordinate capacity-strengthening initiatives covering PSEA, integrity, gender, protection, supply chain, risk management, compliance, and other organizational requirements. 4. Risk Management, Assurance and Compliance Oversight Support the development and regular updating of CP risk assessments and mitigation plans. Coordinate risk-based assurance and spot-check plans in collaboration with relevant units. Liaise with audit firms and partners during spot checks, audits, and assurance reviews. Monitor corrective actions arising from audits and spot checks and ensure timely resolution. Disseminate donor compliance requirements and partner accountability standards. 5. Knowledge Management and Cross-Cutting Compliance Ensure the integration of cross-cutting priorities, including PSEA, gender, protection, environmental and social safeguards, into partnership processes and agreements. Develop guidance materials, standard operating procedures, templates, and communication tools to support staff and partners. Maintain accurate records, trackers, correspondence, and knowledge management repositories. Support management reporting, coordination meetings, stakeholder communications, and other ad hoc assignments as required.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced university degree in International Development, Social Sciences, Business Administration, Public Administration, Project Management, Humanitarian Affairs, or related field.</li><li>Total relevant 5 years of experience including 1 year of Professional experience.</li><li>Minimum 4 years experience in CP management, programme management, compliance, risk management, or humanitarian/development operations.</li><li>Sound CP and stakeholder and FLA management skills.</li><li>Risk management and compliance oversight skills.</li><li>Analytical and reporting skills.</li><li>Capacity strengthening and facilitation skills.</li><li>Strong coordination and communication abilities.</li><li>Knowledge of UN partnership frameworks, due diligence, donor compliance requirements, and Partner Connect/UNPP platforms systems.</li><li>Ability to manage multiple priorities and work effectively with cross-functional teams.</li><li>English-Arabic language proficiency.</li></ul>

<p>DEADLINE FOR APPLICATIONS 7 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). GENERAL INFORMATION JOB TITLE: Head of Operational Information Management TYPE OF CONTRACT/LEVEL: Consultancy Contract CSTI SUPERVISOR: D eputy Country Director - Operations UNIT/DIVISION: OIM DUTY STATION (City, Country): Aden, Yemen DURATION: 11 Months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The Operational Information Management and Performance Reporting (OIM&amp;PR) function plays a critical role in creating and maintaining a common operational picture of WFP operations. With Country Offices (COs) reporting directly to the Deputy Executive Director and Chief Operating Officer (DED&amp;COO), the need for a streamlined, coherent, and responsive flow of strategic and operational information is essential to stay ahead of the curve by preparing and responding to current and future emergencies in a changing humanitarian environment. Based in Country Offices, the OIM&amp;PR function is responsible for coordinating, consolidating, and managing information flows to provide WFP leadership with a consistent, evidence-based operational picture, supporting informed decision-making, accountability, effective programme management, and coherent internal and external reporting while enhancing collaboration and information sharing between Country Offices and HQ. ACCOUNTABILITIES/RESPONSIBILITIES: (not all-inclusive, within delegated authority) Lead the production of Operational Information Management (OIM) products in line with established review and approval workflows. Products include but are not limited to situation reports for WFP and external audiences, donor reports, briefs, dashboards, Daily Operational Brief entries, proposals, talking points, among others. Manage other CO OIM staff, providing training, guidance, and other support as needed. Draft clear, concise, and audience-tailored analytical content to inform programme design and adaptation, management decision-making, advocacy, fundraising, and external engagement. Analyze the political, humanitarian and policy landscape pertaining to WFPs current and future responses, including donor policies, trends and preferences, to inform WFPs strategic information provision to key decision-makers. Collect, analyze and synthesize relevant information and data from media and local internal and external sources to build 'Essential Elements of Information', facilitate and maximize the exchange of information and data flows between functional area networks in WFP, to provide operational awareness and understanding of events that may have humanitarian and/or operational impact. Coordinate information flows and reporting processes across relevant Country Office units and Headquarters counterparts, ensuring timely responses to information requests and quality assurance of reporting outputs. Take stock of and implement innovative improvements to OIM products, tools, systems, processes, and workflows to enhance information management, reporting quality, and operational efficiency. Additional Accountabilities that may be requested: Contribute to the Annual Country Report (ACR) for the Annual Reporting Exercise in collaboration with the country office programme, monitoring &amp; evaluation and logistics functions to coordinate and ensure coherence and quality of information. Support donor reporting and proposal development with timely, validated information; Support the maintenance of a central repository of indicators, baselines, targets and achieve results to streamline reporting across grants in coordination with M&amp;E and partnerships units. Collaborate with counterparts in other UN agencies and NGOs to ensure consistency in humanitarian information and to complement WFP analysis and information. Coordinate WFP inputs to monthly and ad-hoc submissions to relevant working groups (e.g., IACWG, Nutrition Cluster, Food Security Cluster) meeting publication deadlines and engage proactively in relevant IM-related meetings. Provide reporting and Information Management guidance to OIM officers at CO level and provide analytical and technical support in streamlining reporting tasks. Contribute to the enhancement of the capacity of WFP staff and partners to effectively manage operational information and performance reporting through assisting in the delivery of the OIM &amp; PR training on core competencies. Contribute to the development and maintenance of knowledge management systems and information repositories, ensuring effective archiving of key programmatic documents, systematic documentation of best practices and lessons learned, and easy access to strategic information products for evidence-based decision-making. Provide administrative support to the OIM unit and/or the relevant Division, as needed.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Advanced University degree in International Relations, Political Science, Economics, Statistics, Information Management or Journalism, Business Management, Social Sciences or other relevant field, or First University degree with additional years of related work experience and/or training/courses.</p><p>3 years or more of postgraduate professional years or more of postgraduate professional experience in a relevant field of work, with a background and interest in international humanitarian development, information management or reporting.</p><p>Fluency (level C) in English is a requirement. Intermediate knowledge (level B) of Arabic is an advantage, but not a requirement.</p>