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<p>Job Overview</p><p>We are seeking a motivated Tester to join our team on a part-time basis. This entry-level role is designed for candidates who hold a Master’s degree and possess foundational testing skills with 2 to 45 years of relevant experience in any context. The position offers an opportunity to contribute to quality assurance processes, collaborate with cross-functional teams, and develop proficiency in manual and, where applicable, automated testing practices within an organization based in Yemen.</p><p>About the Company</p><p>Our company is a dynamic, growth-oriented organization committed to delivering reliable software and technology solutions. We value curiosity, attention to detail, and a collaborative spirit. As a Yemen-based employer, we strive to create a supportive environment that enables professionals to advance their careers while contributing to meaningful projects.</p><p>Key Responsibilities and Duties</p><ul><li>Develop and execute test plans, test cases, and test scripts based on project requirements and specifications.</li><li>Perform manual testing across web, mobile, or desktop applications, including functional, regression, and exploratory testing.</li><li>Identify, document, and track defects; collaborate with developers to reproduce and verify fixes.</li><li>Assist in creating and maintaining test data and environment configurations.</li><li>Contribute to the design and execution of automated test scripts when applicable, and learn to implement basic automation tasks.</li><li>Participate in daily stand-ups and agile ceremonies to communicate status, risks, and blockers.</li><li>Provide input on quality metrics and help drive continuous improvement in testing processes.</li><li>Adhere to organizational standards, methodologies, and best practices for software testing and quality assurance.</li></ul><p>Qualifications and Requirements</p><ul><li>Master’s degree (any field; preferred in a relevant discipline) from an accredited institution.</li><li>Entry-level to mid-level experience in software testing or quality assurance; flexible to applicants with diverse backgrounds who demonstrate strong testing aptitude.</li><li>Proven ability to understand system behavior, user requirements, and acceptance criteria.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent written and verbal communication skills in English; proficiency in local language is a plus.</li><li>Familiarity with basic testing concepts (functional, non-functional, regression) and defect tracking tools.</li><li>Willingness to learn and adapt to new tools and technologies in a fast-paced environment.</li><li>Ability to work effectively in a part-time arrangement and collaborate with remote or on-site team members as required.</li></ul><p>Required Skills</p><ul><li>Attention to detail and meticulous test case design</li><li>Analytical thinking and problem-solving mindset</li><li>Effective communication and collaboration</li><li>Foundational knowledge of software development life cycle and QA processes</li><li>Basic proficiency with test management and defect tracking tools (e.g., Jira, Trello) and Microsoft Office or Google Workspace</li><li>Willingness to participate in training and acquire additional QA certifications as needed</li></ul><p>Benefits and Perks</p><ul><li>Flexible part-time schedule with potential for growth into full-time opportunities</li><li>Opportunities for professional development and training in software testing</li><li>Collaborative work environment with exposure to multiple project domains</li><li>Competitive compensation aligned with local market standards</li><li>Eligibility for performance-based incentives and recognition programs</li></ul>

<p>The Community Feedback Mechanism is a key component of NRC s commitment to Accountability to Affected Populations (AAP), ensuring that communities can safely provide feedback, ask questions, and raise concerns about NRC programmes and services. Through accessible and trusted communication channels, the CFM supports transparent dialogue between NRC and communities, strengthens programme quality, and promotes safeguarding and ethical conduct. The CFM Technical Assistant supports the implementation of these mechanisms by facilitating the safe collection, documentation, and follow-up of feedback, while helping ensure that community voices inform programme improvements and organisational learning</p> <p> <span> </span> <span>The following are examples and can be adapted (i.e. irrelevant ones may be removed and others can be added). It is recommended to maintain a maximum of 10 generic professional competencies in the list.</span> </p> <p> </p> <ul> <li> <p> <span>1 to 2 year of relevant experience in accountability, MEAL, community engagement, or protection.</span> </p> </li> <li> <p> <span>Bachelor s Degree or relevant vocational training. </span> </p> </li> <li> <p> <span>Knowledge of CEA, PSEA, child safeguarding, and the Core Humanitarian Standard (CHS).</span> </p> </li> <li> <p> <span>Good spoken and written English.</span> </p> </li> <li> <p> <span>Proficiency in Microsoft Office standard applications (Word, Excel, PowerPoint, Outlook) is required; experience with Microsoft 365 collaboration tools (e.g., SharePoint, Teams, OneDrive, Planner) is an advantage.</span> </p> </li> </ul> <div> <p> <span> <strong>Behavioural Competencies</strong> </span> </p> </div> <ul> <li> <p> <span>Handling insecure environment</span> </p> </li> <li> <p> <span>Working with people</span> </p> </li> <li> <p> <span>Communication with impact and respect</span> </p> </li> <li> <p> <span>Analysing</span> </p> </li> <li> <p> <span>Coping with Change</span> </p> </li> </ul> <p> <span>The CFM Technical Assistant provides frontline support to NRC s Community Feedback Mechanism (CFM) at Country Office (CO) or Area Office (AO) level. The role oversees contextually appropriate feedback channels, such as phone hotlines, ensuring that community feedback is collected, recorded, and forwarded safely and ethically in line with the global CFM Handbook guidelines. The Assistant also supports community awareness-raising and reporting, playing a key role in ensuring NRC s feedback system is safe, accessible, trusted, and responsive to the needs of affected people. The position will focus on implementing the position responsibilities for NRC s cash programmes. </span> </p> <div> <p> <span> <strong>Generic Responsibilities</strong> </span> </p> </div> <ol> <li> <p> <span>Receive, record, process and respond to community feedback received through NRC s channels (hotlines, boxes, helpdesks, digital systems).</span> </p> </li> <li> <p> <span>Enter, maintain and clean feedback data in NRC s CFM data management system.</span> </p> </li> <li> <p> <span>Ensure confidentiality, accuracy, and ethical handling of feedback, especially sensitive feedback, per NRC CFM Handbook guidelines.</span> </p> </li> <li> <p> <span>Provide accurate and timely information to project participants about NRC s services, as well as responses to other frequently asked questions, as available. </span> </p> </li> <li> <p> <span>Support referrals and follow-up with relevant programme or support staff both within NRC and externally.</span> </p> </li> <li> <p> <span>Monitor and track feedback to ensure timely closure, document all actions taken, and follow up with the feedback provider as needed.</span> </p> </li> <li> <p> <span>Support filing, archiving, and preparation of CFM reports.</span> </p> </li> <li> <p> <span>Support </span> <span>awareness sessions with communities and staff on NRC s CFM approach</span> <span>, service mapping and NRC representation in relevant external CEA coordination forums.</span> </p> </li> <li> <p> <span>Compliance and adherence to NRC policies, guidance, and procedures, and a specific responsibility for the CFM policies (CEA, Safeguarding, Speak-Up), CFM Handbook, and procedures.</span> </p> <span> </span> <p> </p> <p> <span> <strong>Specific Responsibilities</strong> </span> </p> </li> </ol> <ul> <li> <p> <span>Answer hotline calls, emails or social media/SMS messages and document feedback in real time.</span> </p> </li> <li> <p> <span>Collect and record feedback from community-based channels (boxes, desks, outreach sessions).</span> </p> </li> <li> <p> <span>Translate and support communication with community members when required.</span> </p> </li> <li> <p> <span>Conduct spot checks on feedback mechanisms to ensure accessibility and inclusiveness.</span> </p> </li> <li> <p> <span>Securely file, archive, and manage CFM records.</span> </p> </li> <li> <p> <span>Support logistics for CFM trainings and community sensitisation activities.</span> </p> </li> <li> <p> <span>Monitor and forward non-sensitive feedback to relevant programme teams or externally for follow up.</span> </p> </li> <li> <p> <span>Forward sensitive feedback immediately to relevant entities responsible for safe handling, e.g. to Speak Up for alleged misconduct, protection actors for protection reports, or HSS for health and safety incidents. </span> </p> </li> <li> <p> <span>Share field-level observations on accessibility, challenges, and good practices in feedback handling.</span> </p> </li> <li> <p> <span>Carry out any other tasks relevant to the function and the position as delegated by the line manager.</span> </p> </li> </ul> <div> <p> </p> <p> <span> <strong>Critical Interfaces</strong> </span> </p> </div> <p>Programme teams</p> <p>Assign feedback, referrals (for new services), programme adaptation, learning and reporting.</p> <p> </p> <p>MEAL teams</p> <p>Use of CFM data for monitoring, learning, triangulation and outcome measurement.</p> <p> </p> <p>Community leaders and project participants </p> <p> </p> <p>Awareness raising and ensuring accessibility of channels. </p>

<p><br></p> <p> </p> <p> </p> <ul> <li> <p> <span>University degree in law. </span> </p> </li> <li> <p> <span>Minimum o</span>f 2 <span>years of work experience with legal firms, NGO or international organization in the area of protection or human rights.</span> </p> </li> <li> <p> <span>Experience from working as legal &amp; Protection employee in a humanitarian/recovery context in Yemen.</span> </p> </li> <li> <p> <span>Previous experience from working in complex and volatile contexts</span> </p> </li> <li> <p> <span> Documented results related to the position's responsibilities </span> </p> </li> <li> <p> <span>At least 1 years of working experience in legal field. </span> </p> </li> <li> <p> <span>Experience with Microsoft Office suites</span> </p> </li> <li> <p> <span>Preferred: knowledge of English language. </span> </p> </li> </ul> <div> <p> <span> <strong>Generic Responsibilities:</strong> </span> </p> </div> <ol> <li> <p>Ensure adherence with NRC policies, tools, handbooks and guidelines</p> </li> <li> <p>Implement delegated CC project portfolio according to plan of action</p> </li> <li> <p>Prepare and develop status reports as required by management</p> </li> </ol> <p> 4. Ensure proper filing of documents</p> <ol> <li> <p> Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist</p> </li> <li> <p>Promote and share ideas for technical improvement</p> </li> </ol> <div> <p> <span> <strong>Specific responsibilities:</strong> </span> </p> </div> <ol> <li> <p>Ensure that ICLA project activities are implemented in accordance with approved proposals, donor requirements, NRC policies, international standards and local customs. </p> </li> <li> <p>Undertake regular field visits to conduct ICLA activities.</p> </li> <li> <p>Ensure smooth project cycle from implementation, project monitoring, verification of completion and evaluation</p> </li> <li> <p>Assist in the implementation of project activities giving advice and information to beneficiaries on the processes involved, awareness sessions and managing capacity building programmes on ICLA thematic areas</p> </li> <li> <p>Apply participatory and inclusive processes in project implementation and in promoting local capacities to help themselves wherever possible </p> </li> <li> <p>Understand situation including legal situations (according to national and international laws and principles) for ICLA beneficiaries in Yemen</p> </li> <li> <p>Assist in developing and implementing case management systems and databases of cases</p> </li> <li> <p>Support preparing and updating case management systems and database of cases</p> </li> <li> <p>Support in the preparation and update of and mapping service providers in the area of responsibility </p> </li> <li> <p>Conduct group information sessions for ICLA beneficiaries through outreach, awareness campaigns and advocacy initiatives </p> </li> <li> <p>Guide ICLA beneficiaries seeking legal assistance on how to receive legal counseling.</p> </li> <li> <p>Take part in mobilization and conducting of needs assessments, studies and researches using focus group discussions, interviews and questionnaires. </p> </li> <li> <p>Conduct trainings and training needs assessments for ICLA target groups </p> </li> <li> <p>Assist in strategic review and monitoring and evaluation of ICLA activities </p> </li> <li> <p>Establish excellent relations with beneficiaries including understanding the needs of beneficiaries through regular visits and frequent contact</p> </li> <li> <p>Document findings on thematic assessments and studies</p> </li> <li> <p>Analyze and produce quantitative and qualitative activity reports.</p> </li> <li> <p>Bring to the immediate attention of the PO emergency support issues requiring immediate action and support.</p> </li> <li> <p>Provide analysis on the Protection issues facing ICLA beneficiaries in Yemen</p> </li> <li> <p>Engage in supporting the NRC team in awareness raising campaigns and community mobilization efforts.</p> </li> <li> <p> <span>Perform any relevant tasks assigned by ICLA Coordinator. </span> </p> </li> </ol>

<p><br></p> <p> </p> <ul> <li> <p> <span>University degree in law, social studies, development studies / other relevant field/ the equivalent</span> </p> </li> <li> <p> <span>Minimum of 2 years of work experience with NGO or international organization in the area of protection or human rights.</span> </p> </li> <li> <p> <span>Experience from working as Protection employee in a humanitarian/recovery context in Yemen.</span> </p> </li> <li> <p> <span>Previous experience from working in complex and volatile contexts</span> </p> </li> <li> <p> <span> Documented results related to the position's responsibilities </span> </p> </li> <li> <p> <span>Experience with Microsoft Office suites</span> </p> </li> <li> <p>Preferred: Knowledge of English language.</p> </li> </ul> <div> <p> <span> <strong>Generic Responsibilities:</strong> </span> </p> </div> <ol> <li> <p>Ensure adherence with NRC policies, tools, handbooks and guidelines</p> </li> <li> <p>Implement delegated CC project portfolio according to plan of action</p> </li> <li> <p>Prepare and develop status reports as required by management</p> </li> </ol> <p> 4. Ensure proper filing of documents</p> <ol> <li> <p> Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist</p> </li> <li> <p>Promote and share ideas for technical improvement</p> </li> </ol> <div> <p> <span> <strong>Specific responsibilities:</strong> </span> </p> </div> <ol> <li> <p>Ensure that ICLA project activities are implemented in accordance with approved proposals, donor requirements, NRC policies, international standards and local customs. </p> </li> <li> <p>Undertake regular field visits to conduct ICLA activities.</p> </li> <li> <p>Ensure smooth project cycle from implementation, project monitoring, verification of completion and evaluation</p> </li> <li> <p>Assist in the implementation of project activities giving advice and information to beneficiaries on the processes involved, awareness sessions and managing capacity building programmes on ICLA thematic areas</p> </li> <li> <p>Apply participatory and inclusive processes in project implementation and in promoting local capacities to help themselves wherever possible </p> </li> <li> <p>Understand situation including legal situations (according to national and international laws and principles) for ICLA beneficiaries in Yemen</p> </li> <li> <p>Assist in developing and implementing case management systems and databases of cases</p> </li> <li> <p>Support preparing and updating case management systems and database of cases</p> </li> <li> <p>Provide direct support to individuals through the implementation of individual assistance; support the implementation of protection monitoring and CSP activities</p> </li> <li> <p>Support in the preparation and update of and mapping service providers in the area of responsibility </p> </li> <li> <p>Take part in mobilization and conducting of needs assessments, studies and researches using focus group discussions, interviews and questionnaires. </p> </li> <li> <p>Conduct trainings and training needs assessments for ICLA target groups </p> </li> <li> <p>Assist in strategic review and monitoring and evaluation of all activities </p> </li> <li> <p>Establish excellent relations with beneficiaries including understanding the needs of beneficiaries through regular visits and frequent contact</p> </li> <li> <p>Document findings on thematic assessments and studies</p> </li> <li> <p>Analyze and produce quantitative and qualitative activity reports.</p> </li> <li> <p>Bring to the immediate attention of the PO emergency support issues requiring immediate action and support.</p> </li> <li> <p>Provide analysis on the Protection issues facing ICLA beneficiaries in Yemen</p> </li> <li> <p>Engage in supporting the NRC team in awareness raising campaigns and community mobilization efforts.</p> </li> <li> <p>Monitor community-based networks and community engagement.</p> </li> <li> <p> <span>Perform any relevant tasks assigned by ICLA Coordinator. </span> </p> </li> </ol> <p> </p>

<p>Ensure adherence with NRC policies, tools, handbooks and guidelines Implement delegated CC project portfolio according to plan of action Prepare and develop status reports as required by management 4. Ensure proper filing of documents Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist Promote and share ideas for technical improvement Specific responsibilities: Ensure that ICLA project activities are implemented in accordance with approved proposals, donor requirements, NRC policies, international standards and local customs. Undertake regular field visits to conduct ICLA activities. Ensure smooth project cycle from implementation, project monitoring, verification of completion and evaluation Assist in the implementation of project activities giving advice and information to beneficiaries on the processes involved, awareness sessions and managing capacity building programmes on ICLA thematic areas Apply participatory and inclusive processes in project implementation and in promoting local capacities to help themselves wherever possible Understand situation including legal situations (according to national and international laws and principles) for ICLA beneficiaries in Yemen Assist in developing and implementing case management systems and databases of cases Support preparing and updating case management systems and database of cases Provide direct support to individuals through the implementation of individual assistance; support the implementation of protection monitoring and CSP activities Support in the preparation and update of and mapping service providers in the area of responsibility Take part in mobilization and conducting of needs assessments, studies and researches using focus group discussions, interviews and questionnaires. Conduct trainings and training needs assessments for ICLA target groups Assist in strategic review and monitoring and evaluation of all activities Establish excellent relations with beneficiaries including understanding the needs of beneficiaries through regular visits and frequent contact Document findings on thematic assessments and studies Analyze and produce quantitative and qualitative activity reports. Bring to the immediate attention of the PO emergency support issues requiring immediate action and support. Provide analysis on the Protection issues facing ICLA beneficiaries in Yemen Engage in supporting the NRC team in awareness raising campaigns and community mobilization efforts. Monitor community-based networks and community engagement. Perform any relevant tasks assigned by ICLA Coordinator.</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in law, social studies, development studies / other relevant field/ the equivalent Minimum of 2 years of work experience with NGO or international organization in the area of protection or human rights. Experience from working as Protection employee in a humanitarian/recovery context in Yemen. Previous experience from working in complex and volatile contexts Documented results related to the position's responsibilities Experience with Microsoft Office suites Preferred : Knowledge of English language.</p>

<div> <p><br></p></div> <p> </p> <ul> <li> <p>University degree in Civil Engineering, Architecture, Urban Planning, or a related engineering field</p> </li> <li> <p>Minimum 4 years of professional experience in WASH/Shelter programming.</p> </li> <li> <p>At least 4 years experience in humanitarian or recovery contexts.</p> </li> <li>Minimum two years experience in team management.</li> <li> <p>Previous experience working in complex and volatile environments</p> </li> <li> <p>Strong coordination experience with government authorities, clusters, national NGOs, international NGOs, and UN agencies</p> </li> <li> <p>Solid understanding of project monitoring, evaluation, and reporting, with ability to design effective M&amp;E tools</p> </li> <li> <p>Documented results related to programme responsibilities</p> </li> <li> <p>Proven leadership skills and clear knowledge of own leadership profile</p> </li> <li> <p>Fluency in English, both written and verbal</p> </li> </ul> <div> <p> <strong>Generic Responsibilities:</strong> </p> </div> <div> <ul> <li>Supervise and implement WASH/Shelter projects according to strategy, proposals and plans</li> <li>Ensure adherence to NRC policies and donor requirements</li> <li>Develop annual activity and work plans</li> <li>Supervision, training and development of project staff</li> <li>Promote and share ideas for improvement and necessary changes in the activities</li> <li>Cooperate with relevant partners and local authorities</li> <li>Organize trainings for the team, relevant partners and beneficiaries</li> <li>Monthly activity/project reports and other reporting as required</li> <li>Ensure proper filing of all project documents</li> </ul> </div> <div> <p> <strong>Specific responsibilities:</strong> </p> </div> <div> <ul> <li>Lead, plan, organize and carry out daily WASH/Shelter activities within NRC area of interventions in line with agreed work plans, strategies and methodologies.</li> <li>Implement effectively and within time and budget WASH/Shelter program as per the project proposals and project requirements. </li> <li>Develop and review project designs to ensure compliance with relevant standards, procedures, and codes.</li> <li>Manage the daily field operation of WASH/Shelter projects including CCCM </li> <li>Assist the WASH/Shelter coordinator in tracking indicators in order to take remedial measures early. </li> <li>Maintain regular budget control, ensuring spending within available unit cost and budget lines.</li> <li>Represent NRC in the WASH/Shelter sub-Clusters and in other coordination forums</li> <li>Monitor and document the implementation of project activities done by implementing partners and/or contractors (plan of action activities, contracts, financial expenditures and project documentation). </li> <li>Leading WASH/Shelter activities in data collections, and data quality on bassline/PDMs and end line of WASH projects and draft the initial report. </li> <li>Provide technical support on the ground and assign tasks (Soft/Hard) team in implementation of the daily water/sanitation/Shelter/CCCM activities</li> <li>Supervise all construction work related to WASH/Shelter and take lead on technical verification of work provided by contractors.</li> <li>Ensure that all work carried out is sensitive to community needs, promotes participation and empowerment of community members, and that a system is in place to get feedback on process and impact of the program;</li> <li>Draft and develop monthly report, interim reports and final project reports and submit to WASH/Shelter Co.</li> <li>Any other tasks as assigned by the immediate superior.</li> </ul> </div>

<p>The purpose of the ICLA Assistant Yemen Amran Area/ Amran Gov position is to ensure the qualitative implementation of NRC s ICLA programme in targeted locations, while maintaining safe, inclusive, and accountable protection practices. At the field-operational level, the Officer supports the day-to-day implementation of programme activities and coordination with relevant stakeholders. A critical aspect of the role monitoring, and mentoring implementation of ICLA and ensuring that they deliver services effectively, uphold humanitarian standards, and apply NRC s accountability and protection principles. The assistant contributes to programme quality, compliance with donor requirements, evidence-based programming, and effective coordination to ensure quality service delivery.</p><p>Generic Responsibilities:</p><ul><li>Ensure adherence with NRC policies, tools, handbooks and guidelines</li><li>Implement delegated CC project portfolio according to plan of action</li><li>Prepare and develop status reports as required by management</li><li>Ensure proper filing of documents</li><li>Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist</li><li>Promote and share ideas for technical improvement</li></ul><p>Specific responsibilities:</p><ul><li>Ensure that ICLA project activities are implemented in accordance with approved proposals, donor requirements, NRC policies, international standards and local customs.</li><li>Undertake regular field visits to conduct ICLA activities.</li><li>Ensure smooth project cycle from implementation, project monitoring, verification of completion and evaluation</li><li>Assist in the implementation of project activities giving advice and information to beneficiaries on the processes involved, awareness sessions and managing capacity building programmes on ICLA thematic areas</li><li>Apply participatory and inclusive processes in project implementation and in promoting local capacities to help themselves wherever possible</li><li>Understand situation including legal situations (according to national and international laws and principles) for ICLA beneficiaries in Yemen</li><li>Assist in developing and implementing case management systems and databases of cases</li><li>Support preparing and updating case management systems and database of cases</li><li>Support in the preparation and update of and mapping service providers in the area of responsibility</li><li>Conduct group information sessions for ICLA beneficiaries through outreach, awareness campaigns and advocacy initiatives</li><li>Guide ICLA beneficiaries seeking legal assistance on how to receive legal counseling.</li><li>Take part in mobilization and conducting of needs assessments, studies and researches using focus group discussions, interviews and questionnaires.</li><li>Conduct trainings and training needs assessments for ICLA target groups</li><li>Assist in strategic review and monitoring and evaluation of ICLA activities</li><li>Establish excellent relations with beneficiaries including understanding the needs of beneficiaries through regular visits and frequent contact</li><li>Document findings on thematic assessments and studies</li><li>Analyze and produce quantitative and qualitative activity reports.</li><li>Bring to the immediate attention of the PO emergency support issues requiring immediate action and support.</li><li>Provide analysis on the Protection issues facing ICLA beneficiaries in Yemen</li><li>Engage in supporting the NRC team in awareness raising campaigns and community mobilization efforts.</li><li>Perform any relevant tasks assigned by ICLA Coordinator.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in law.</li><li>Minimum of 2 years of work experience with legal firms, NGO or international organization in the area of protection or human rights.</li><li>Experience from working as legal &amp; Protection employee in a humanitarian/recovery context in Yemen.</li><li>Previous experience from working in complex and volatile contexts</li><li>Documented results related to the position's responsibilities</li><li>At least 1 years of working experience in legal field.</li><li>Experience with Microsoft Office suites</li><li>Preferred: knowledge of English language.</li></ul>

<p>The purpose of the ICLA Officer Yemen Amran Area/ Hodiedah Gov position is to ensure the qualitative implementation of NRC s ICLA programme in targeted locations, while maintaining safe, inclusive, and accountable protection practices. At the field-operational level, the Officer supports the day-to-day implementation of programme activities and coordination with relevant stakeholders. A critical aspect of the role monitoring, and mentoring implementation of ICLA and ensuring that they deliver services effectively, uphold humanitarian standards, and apply NRC s accountability and protection principles. The Officer contributes to programme quality, compliance with donor requirements, evidence-based programming, and effective coordination to ensure quality service delivery.</p><p>Ensure adherence with NRC policies, tools, handbooks and guidelines Implement delegated CC project portfolio according to plan of action Prepare and develop status reports as required by management 4. Ensure proper filing of documents Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist Promote and share ideas for technical improvement</p><p>Ensure that ICLA Project activities are implemented in accordance with approved proposals, donor requirements, NRC policies, international standards and local customs. Act as a focal person for needs assessment and beneficiary selection. Has oversight responsibility in ensuring smooth project cycle from implementation, project monitoring, verification of completion and evaluation. Support project activities, giving advice and information to beneficiaries on the processes involved, awareness sessions and managing local authorities' capacity building programmes. Apply participative and inclusive process in project implementation and in promoting local capacities to help them wherever possible. Understand the situation, including the legal situation (according to national and international laws and principles), for displacement affected persons and migrants in Yemen. Assist in developing and implementing case management system and database of cases. Support preparing and updating of mapping of all service providers in the area of responsibility. Conduct information sessions and counselling on ICLA thematic areas for beneficiaries including awareness sessions on HLP, civil documentation, and legal identity issues while delivering capacity-building activities for communities, authorities, and partners. Assist in conducting needs assessments for the selected target groups; including focus groups; questionnaires, surveys; and stakeholder interviews. Prepare documents containing legal and related information for target communities. Establish excellent relations with all stakeholders including Local authorities, Civil Registration, humanitarian partners and beneficiaries, with understanding the needs of beneficiaries through regular visits and frequent contact. Document findings of ICLA needs assessments; including preparation of reports and other relevant documents. Regularly meet with other relevant actors and stakeholders and coordinate work, including attending meetings in the field. Identify awareness-raising and outreach opportunities for ICLA work and assist in conducting sessions. Identify training needs for beneficiaries and stakeholders and, as relevant, prepare and conduct training. Assist in conducting research as required. Assist in strategic review; monitoring and evaluation activities and identification of other relevant ICLA activities. Support the implementation of community based protection activities, including the roll-out of Community Safety Planning (CSP) initiatives. Support ICLA assistants in the implementation of ICLA activities in filed. Contribute to the development of NRC's Country strategy, action plan and activities plan and priorities in the ICLA sector. Perform other relevant tasks as assigned by the Project Coordinator.</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in law, social studies, development studies / other relevant field/ the equivalent Minimum of 3 years of work experience with an NGO, legal or international organization in the area of protection or human rights. Experience from working as legal &amp; Protection employee in a humanitarian/recovery context in Yemen. Training skills. Reporting skills Experience in research and data analysis Previous experience from working in complex and volatile contexts Documented results related to the position's responsibilities At least 2 years of working experience in legal field. Experience with Microsoft Office suites Good knowledge of English and (local Language) is required</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <b>I.Position&nbsp;Information</b> <br> <p>Job&nbsp;Title:&nbsp;Travel&nbsp;Associate Department: UNDP Yemen</p><br> <p>Reports&nbsp;to:&nbsp;TeamLeader&nbsp;–&nbsp;Service</p><br> <p>Center</p><br> <p>Grade&nbsp;Level:&nbsp;G6 Bureau: RBAS Direct Reports: Travel Assistant&nbsp;</p><br> <p>Position&nbsp;Number: 00133184</p><br> <p>Position&nbsp;designation:</p><br> <p>with&nbsp;no&nbsp;mobility&nbsp;requirement</p><br> <p>Duty&nbsp;Station:&nbsp; Aden, Yemen &nbsp;</p><br> <br> <p>Career&nbsp;Track: General Services&nbsp;</p><br> <p>Career&nbsp;Stream: Corporate Operations – General Administration &nbsp;</p><br> <p>Contract&nbsp;Modality:&nbsp;FTALocal</p><br> <p>Contract&nbsp;Duration:&nbsp;<u>1 year extendable&nbsp;</u></p><br> <br> <br> <b>II.Background&nbsp;and&nbsp;Organizational&nbsp;Context</b> <br> <p>&nbsp;UNDP’s mission as part of the UN system is to achieve sustainable development and fight poverty wherever it is&nbsp;</p><br> <p>greatest. This requires the very best of us, world-class collaboration, innovative thinking, resilient-based strategies,&nbsp;</p><br> <p>and continuous learning. UNDP’s competitive advantage as a development partner of choice comes from having the&nbsp;</p><br> <p>trust of developing countries, owing to our impartial character, transparency, and longstanding presence and&nbsp;</p><br> <p>commitment to the poorest and most vulnerable. We offer opportunities to make a lasting difference to the more than&nbsp;</p><br> <p>170 countries where we commit our support and expertise.&nbsp;</p><br> <p>With a focus at the community-level, and working with key implementing partners, UNDP in Yemen aims to</p><br> <p>restore livelihoods – as well as social cohesion and security – to create the necessary conditions for resilience&nbsp;</p><br> <p>and a post-conflict Yemen.&nbsp; &nbsp;Our current priorities are: (a) supporting a peaceful solution and transition; (b)&nbsp;</p><br> <p>economic recovery and livelihood; (c) restoring key basic services; and, (e) empowering vulnerable group</p><br> <br> <b>III.Position&nbsp;Purpose</b> <br> <p>The Travel Associate is responsible for arranging the travel services in CO (Country Office) ensuring high-quality&nbsp;travel services at the optimum cost. The Travel Associate interprets rules and regulations regarding travel entitlementsand&nbsp;travel&nbsp;procedures&nbsp;and&nbsp;provides&nbsp;solutions&nbsp;to&nbsp;a&nbsp;widespectrum of complex&nbsp;issues&nbsp;related&nbsp;to&nbsp;travel.&nbsp;S/he closely monitors travel expenditures and internal cost and ensures their timely and accurate billing, settlement, and cost recovery as appropriate.</p><br> <p>The Travel Associate promotes a collaborative, client-focused, quality and results-oriented approach in the delivery of travel services and collaborates with other travel support staff, Management Support and Business Development, Programme and Operations teams in the CO and Travel Unit in HQ, UNHAS and Travel Services Providers to ensure consistent service delivery.</p><br> <p>The Travel Associate directly reports to the Deputy Team Leader – Service Center, and under the overall supervision of the Deputy Resident Representative – Operations.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <br> <b>IV. Key&nbsp;Duties&nbsp;and Accountabilities</b> <br> <b>1.)&nbsp;Ensurefull&nbsp;compliance&nbsp;with UN/UNDP&nbsp;rules&nbsp;and&nbsp;regulations,&nbsp;policies,&nbsp;and&nbsp;strategies&nbsp;on&nbsp;travel management</b> <br> <ul> <li>Adhere&nbsp;to&nbsp;UNDP&nbsp;travelrules&nbsp;and&nbsp;procedures&nbsp;on&nbsp;issuing&nbsp;tickets&nbsp;to&nbsp;staff&nbsp;members.</li> <li>Check the Travel requests against the Travel rules and regulations and process the TR, TC, in accordance with the justified entitlements.</li> <li>Checks&nbsp;the&nbsp;F10&nbsp;Claims,&nbsp;DSA&nbsp;calculations&nbsp;foraccuracy&nbsp;against&nbsp;the&nbsp;applicable&nbsp;DSA&nbsp;for&nbsp;concerned locations, necessary deductions before issuing TR/TC.</li> <li>Reconciles the ticket cost to be paid to&nbsp;United Nations Humanitarian Air Service</li> <li>(UNHAS) or Travel Agents based on the supporting document and applying the cancellation policy.</li> <li>Process&nbsp;travelauthorization&nbsp;and&nbsp;travelclaims&nbsp;in&nbsp;line&nbsp;with&nbsp;travelentitlements&nbsp;for&nbsp;staff,consultants, UN missions and visitors and ensure that the travel arrangement follows the UNDP rules and regulations.</li> <li>Arrange and make hotel reservations for new staff, visiting UN/UNDP officials, consultants, advisors and trainers.</li> <li>Perform&nbsp;any&nbsp;other&nbsp;travelduties&nbsp;as&nbsp;requested&nbsp;by DTL&nbsp;or&nbsp;Senior&nbsp;Management.</li> <li>Provide&nbsp;travelling&nbsp;staff&nbsp;with&nbsp;travel-related&nbsp;information,&nbsp;entitlements&nbsp;and&nbsp;travelliterary.</li> </ul> <br> <p>2.)&nbsp;<b>Provide&nbsp;efficient&nbsp;Travel&nbsp;and&nbsp;Ticketing&nbsp;Services,&nbsp;including&nbsp;cost&nbsp;saving&nbsp;measures&nbsp;through&nbsp;negotiation with Travel services providers.</b></p><br> <br> <ul> <li>Liaise&nbsp;withthe&nbsp;Travelers&nbsp;and&nbsp;ask&nbsp;for&nbsp;all&nbsp;the&nbsp;supporting&nbsp;document&nbsp;required&nbsp;for&nbsp;the&nbsp;official&nbsp;business Travel (such as Meeting, Seminar, Training); Entitlement Travel (such as RnR, Home Leave, Family Visit etc); Medical Evacuation Travel in advance;</li> <li>Liaise with UNHAS, Local Travel Agents, or authorized Travel Agents from Headquarters colleagues and issue the tickets well advance of the travel dates of the travelers. Ask all the travel service providers (except UNHAS) to provide the most direct and economic route unless otherwise Business Travel is eligible.</li> <li>Submit UNHAS booking request through WFP Hub. Prepare APL most accurately and submit them well within the time so that there are no disruptions in the planned travel of any client.</li> <li>Deliver the issued ticket to the concerned traveler and brief them of the travel procedures or restrictions imposed along the travel routes in accordance with the circulars and memes issued by UN/UNDP, UNHAS or Government Authorities.</li> <li>Keep&nbsp;the travelers well-informed of any changes to their travel itineraries or changes in the UNHAS flight schedule as soon as possible.</li> <li>Negotiate&nbsp;the&nbsp;travel&nbsp;routes,ticket&nbsp;prices&nbsp;with&nbsp;travel&nbsp;services&nbsp;providers&nbsp;as&nbsp;appropriate.</li> </ul> <br> <p>3.)&nbsp;<b>Ensure&nbsp;TimelyPayment&nbsp;of&nbsp;the&nbsp;Travel&nbsp;Entitlements&nbsp;to&nbsp;the&nbsp;Staff,Consultants&nbsp;and&nbsp;Delegates&nbsp;in&nbsp;Mission</b></p><br> <br> <ul> <li>Issue&nbsp;theTR&nbsp;prior&nbsp;to&nbsp;the&nbsp;traveland&nbsp;issue&nbsp;theUNALL&nbsp;upon&nbsp;completion&nbsp;of&nbsp;travel&nbsp;and&nbsp;submission&nbsp;of&nbsp;the supporting document. Timely follow up with travelers for providing the supporting documents.</li> <li>Issue&nbsp;Advance&nbsp;payment&nbsp;request&nbsp;to&nbsp;Finance&nbsp;forOfficial&nbsp;Business&nbsp;Travel where&nbsp;there&nbsp;is&nbsp;a&nbsp;request and inform the traveler.</li> <li>Make follow up with Finance Unit if there are delays in the payment of entitlement. Support the Finance staff in trouble-shooting the Quantum invoices and PO glitch to the extent possible.</li> <li>Make a periodic review of the pending travel entitlements, if any, every week and process them for payment.</li> </ul> <br> <p>4.)&nbsp;<b>Makes&nbsp;the&nbsp;timely&nbsp;Payment&nbsp;to&nbsp;UNHAS&nbsp;and&nbsp;Travel&nbsp;Agents,&nbsp;including&nbsp;Vendors&nbsp;of&nbsp;the&nbsp;TravelServices</b></p><br> <br> <ul> <li>Follow up the monthly&nbsp;cost&nbsp;of&nbsp;UNHAS&nbsp;Tickets,&nbsp;or&nbsp;Cost&nbsp;of&nbsp;tickets&nbsp;issuedthrough&nbsp;the&nbsp;Travel Agents and reconcile them against the TRs.</li> <li>Compile&nbsp;the invoices&nbsp;and&nbsp;issue&nbsp;thePurchase&nbsp;Order&nbsp;forthe&nbsp;payment&nbsp;of costof&nbsp;tickets&nbsp;issuedby UNHAS and Travel Agency.</li> <li>Make&nbsp;follow up&nbsp;with&nbsp;Finance&nbsp;Unit&nbsp;for&nbsp;the&nbsp;timely&nbsp;releaseof&nbsp;the&nbsp;payments&nbsp;of&nbsp;the&nbsp;travelservice providers</li> <li>Makes&nbsp;Reconciliation&nbsp;of&nbsp;Travel&nbsp;Agentsand&nbsp;UNHAS&nbsp;payments&nbsp;with&nbsp;Finance&nbsp;Unit</li> </ul> <br> <p>5.)&nbsp;<b>Facilitation&nbsp;of&nbsp;knowledge&nbsp;building&nbsp;and&nbsp;knowledge&nbsp;sharing</b></p><br> <br> <ul> <li>Participation&nbsp;in&nbsp;the&nbsp;training&nbsp;for&nbsp;the&nbsp;operations/projects&nbsp;staffon&nbsp;administration.</li> <li>Knowledge&nbsp;building&nbsp;and&nbsp;sharing&nbsp;andsound&nbsp;contributions&nbsp;to&nbsp;UNDP&nbsp;knowledge&nbsp;networks&nbsp;and communities of practice.</li> </ul> <br> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. <br> <b>Supervisory/Managerial&nbsp;Responsibilities</b>: <br> <b>V.&nbsp;Requirements:</b> <br> <i><b>Education</b></i> <br> <p>Secondary education is required. Or&nbsp;</p><br> <p><i>A</i> University degree (bachelor’s degree)&nbsp;in Public Administration, Management, Business Administration or related field will be given due consideration, but it is not a requirement.&nbsp;</p><br> <br> <p><i><b>Experience,&nbsp;Knowledge,&nbsp;and&nbsp;Skills</b></i></p><br> <br> <ul> <li>Minimum&nbsp;of&nbsp;6&nbsp;years (with secondary education) or 3 years (with bachelor ‘degree)&nbsp;of&nbsp;relevant&nbsp;experience&nbsp;in&nbsp;travel services,&nbsp;administrative&nbsp;services&nbsp;or&nbsp;finance&nbsp;is required.&nbsp;</li> <li>Experience in administration and&nbsp;travel&nbsp;systems&nbsp;and&nbsp;applications is desired.</li> <li>Proven experience and&nbsp;professional&nbsp;knowledge&nbsp;of&nbsp;IATA&nbsp;will&nbsp;be&nbsp;an&nbsp;advantage.</li> <li>Experience&nbsp;in&nbsp;the&nbsp;usageof&nbsp;computers&nbsp;and&nbsp;office&nbsp;software&nbsp;packages&nbsp;(MS&nbsp;Word,Excel,&nbsp;etc.)&nbsp;and&nbsp;experience&nbsp;in handling web-based management systems is desired.</li> <li>Experience&nbsp;of&nbsp;using&nbsp;PeopleSoft,&nbsp;web-based&nbsp;application&nbsp;will&nbsp;be&nbsp;an&nbsp;added&nbsp;advantage</li> <li>Fluency&nbsp;in&nbsp;both&nbsp;writtenand&nbsp;spoken&nbsp;Englishand&nbsp;Arabic&nbsp;is&nbsp;required.</li> </ul> <br> <i><b>Expected&nbsp;Demonstration&nbsp;of&nbsp;Competencies</b></i> <br> <i><b>Core</b></i> <br> <b>Achieve&nbsp;Results:</b> LEVEL&nbsp;2:&nbsp;Scaleup&nbsp;solutions&nbsp;and&nbsp;simplifies&nbsp;processes,&nbsp;balances&nbsp;speed&nbsp;and&nbsp;accuracy&nbsp;in doing work <br> <b>Think&nbsp;Innovatively:</b> LEVEL&nbsp;2:&nbsp;Offernew&nbsp;ideas/open&nbsp;to&nbsp;new&nbsp;approaches,&nbsp;demonstrate&nbsp;systemic/integrated thinking <br> <b>Learn&nbsp;Continuously</b> LEVEL&nbsp;2:&nbsp;Go&nbsp;outside&nbsp;comfort&nbsp;zone,&nbsp;learnfrom&nbsp;others,&nbsp;andsupport&nbsp;their&nbsp;learning <br> <b>Adapt&nbsp;with Agility</b> LEVEL&nbsp;2:&nbsp;Adapt&nbsp;processes/approaches&nbsp;to&nbsp;new&nbsp;situations,&nbsp;involve&nbsp;others&nbsp;in&nbsp;change&nbsp;process <br> <b>Act&nbsp;withDetermination</b> LEVEL&nbsp;2:&nbsp;Able&nbsp;to&nbsp;persevere&nbsp;and&nbsp;deal&nbsp;withmultiple&nbsp;sources&nbsp;of&nbsp;pressure&nbsp;simultaneously <br> <b>Engage&nbsp;and&nbsp;Partner</b> LEVEL&nbsp;2:&nbsp;Is&nbsp;facilitator/integrator,&nbsp;bringpeople&nbsp;together,&nbsp;build/maintain coalitions/partnerships <br> <b>Enable&nbsp;Diversity&nbsp;and Inclusion</b> LEVEL&nbsp;2:&nbsp;Facilitate&nbsp;conversations&nbsp;to&nbsp;bridge&nbsp;differences,&nbsp;considers&nbsp;in&nbsp;decision&nbsp;making <br> <p><i><b>People Management</b></i></p><br> <p><i><b>UNDP People Management Competencies can be found in the dedicated </b></i><i><b>site</b></i><i><b>.</b></i></p><br> <p><i><b>Cross-Functional &amp; Technical competencies (insert up to 7 competencies)</b></i></p><br> <br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <i><b>Administration&nbsp;&amp; Operations</b></i> ERP travel and expense&nbsp;module <ul> <li>Knowledge&nbsp;of&nbsp;the&nbsp;ERP&nbsp;Travel&nbsp;and&nbsp;Expense&nbsp;Module,&nbsp;ability to provide help desk support to UNDP and other UN agencies.</li> </ul> <br> <i><b>Administration&nbsp;&amp; Operations</b></i> Travel&nbsp;contract Management <ul> <li> <p>Knowledge of policy and procedures related to contract management, incl. oversight of the Long-Term Agreement (LTA) with the Travel Management Services (TMS) provider; UN airline agreement management covering all major and rail providers;</p><br> <p>ability to negotiate airline</p><br> <p>discounts&nbsp;</p><br></li> </ul> <br> <i><b>Administration&nbsp;&amp; Operations</b></i> Travel&nbsp;policy&nbsp;and procedures <ul> <li> <p>Knowledge of travel policy and procedures, ability to interpret&nbsp;travel&nbsp;policy,&nbsp;the staff&nbsp;rules,&nbsp;administrative&nbsp;circulars</p><br> <p>and&nbsp;financial&nbsp;regulations&nbsp;and&nbsp;rules&nbsp;on&nbsp;travel-related&nbsp;matters.</p><br></li> </ul> <br> <i><b>Administration&nbsp;&amp; Operations</b></i> UN&nbsp;traveldocuments <ul> <li>Knowledge&nbsp;of&nbsp;regulatory&nbsp;frameworks&nbsp;and&nbsp;processed&nbsp;related to UN travel documents.</li> </ul> <br> <i><b>Business Direction and Strategy&nbsp;</b></i> Effective Decision Making <ul> <li>Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications.</li> </ul> <br> <i><b>Business Management</b></i> Communication <ul> <li> <p>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications</p><br> <p>internally and externally, through media, social media and other appropriate channels.</p><br></li> </ul> <br> <i><b>Business Management</b></i> Customer Satisfaction/Client Management <ul> <li> <p>Ability to respond timely and appropriately with a sense of urgency,&nbsp;provide&nbsp;consistent&nbsp;solutions,&nbsp;and deliver&nbsp;timely&nbsp;and quality results and/or solutions to fulfil and understand the real customers' needs.</p><br> <p>Provide&nbsp;inputs to&nbsp;the&nbsp;development&nbsp;of&nbsp;customer&nbsp;service strategy.</p><br> <p>Ability&nbsp;to&nbsp;anticipate&nbsp;client's&nbsp;upcoming&nbsp;needs&nbsp;and&nbsp;concerns</p><br></li> </ul> <br> <i><b>Business&nbsp;Direction &amp; Strategy</b></i> <p>Effective&nbsp;Decision Making</p><br> <ul> <li>Ability&nbsp;to&nbsp;take&nbsp;decisions&nbsp;in&nbsp;a&nbsp;timelyand&nbsp;efficient&nbsp;mannerin line with one’s authority, area of expertise and resources</li> </ul> <br> <b>VI. Keywords</b> <br> <p>ERP,&nbsp;Accounting&nbsp;and&nbsp;Reporting.</p><br> <br> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><b>Probation</b></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br> <p><b>Data Privacy</b></p><br> <p>Please click here&nbsp;to view UNDP Data Privacy Statement</p><br><br> &nbsp;#LI-DNI<br><br> </div>

<p>Partner with the business to understand their requests and operating environment in order to contribute to the transformation of business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.</p><p><br></p><p><b>KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):</b></p><p><br></p><p>Support digital initiatives through business cases, planning, risk tracking, stakeholder communication, benefits monitoring, post-deployment reviews and monitoring of user satisfaction, adoption and service performance.</p><p><br></p><p>Support the deployment, adoption, testing, user acceptance, documentation and handover of approved solutions, ensuring alignment with business, security, data quality and operational requirements.</p><p><br></p><p>Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies.</p><p><br></p><p>Identify opportunities to automate manual processes using approved WFP platforms, including Microsoft 365, Power Platform and other corporate tools, while maintaining basic knowledge of programming concepts.</p><p><br></p><p>Contribute to the baselining and tracking of business requirements through to implementation for efficient management of change.</p><p><br></p><p>Maintain up-to-date the service catalog of IT solutions offered to the business, including current,retiredand those in the pipeline to support effective knowledge management.</p><p><br></p><p>Ensure digital activities comply with WFP digital transformation standards, cybersecurity, data protection, application approval, enterprise architecture and organizational policies.</p><p><br></p><p>Assist in managing the IT service desk, ensuring effective incident and service request handling, timely escalation and resolution, accurate records, user communication, and monitoring of service performance and satisfaction.</p><p><br></p><p><b>OTHER SPECIFIC JOB REQUIREMENTS (details to be determinedby Post Managers):</b></p><p><br></p><p>Ensure the integrity, quality, confidentiality, and availability of business data by implementing data governance practices, supporting data validation processes, and promoting compliance with corporate data protection and information management standards.</p><p><br></p><p>Maintain digital platforms supporting programme accountability and beneficiary engagement, including the operation, administration, and integration of CFM-related systems such as MODA and SugarCRM. Ensure data accuracy, secure access management, timely issue resolution, and continuous support to WFP staff and Cooperating Partners.</p><p><br></p><p>Analyze existing business processes and workflows across different functions, identify inefficiencies, and recommend process improvements to enhance effectiveness, accountability, and operational efficiency.</p><p><br></p><p>Develop and maintain business intelligence solutions, dashboards, and analytical reports to support evidence-based decision making, programme monitoring, and operational oversight. Ensure data quality, consistency, and compliance with corporate information management standards.</p><p><br></p><p>Coordinate and monitor digital transformation and information management projects throughout their lifecycle, including planning, stakeholder engagement, implementation tracking, risk management, and reporting to ensure timely and successful delivery.</p><p><br></p><p>Support the development and implementation of information management and data strategies, ensuring data is collected, structured, analyzed, and shared effectively to support programme delivery, emergency response, and strategic decision-making.</p><p><br></p><p>Maintain oversight of the country office digital solutions portfolio, including system ownership, lifecycle management, performance monitoring, sustainability planning, and alignment with corporate technology standards.</p><p><br></p><p>Support the deployment, adoption, and stabilization of WFP corporate and country-specific digital solutions, coordinating with global and regional teams to facilitate system integration, user acceptance testing, training, change management, and post-implementation support.</p><p><br></p><p>Drive business process digitalization and automation initiatives by identifying opportunities to simplify workflows, eliminate manual processes, and improve operational efficiency through innovative technology solutions aligned with WFP digital transformation strategies.</p><p><br></p><p>Prepare and maintain functional, technical and user documentation, including requirements notes, test scripts, process diagrams, SOPs, user guides, handover materials and lessons learned.</p><p><br></p><p>Monitor user satisfaction, adoption and service performance for digital solutions, escalating gaps or risks and proposing corrective actions where needed.</p><p><br></p><p>Develop and deliver training, awareness sessions, and change management activities to strengthen the adoption and effective use of digital solutions, fostering a culture of innovation and continuous improvement across WFP Yemen.</p><p><br></p><p>Perform any other tasks assigned by the supervisor.</p><p><br></p><p><b>DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:</b></p><p><br></p><p>Has performed user support activities resulting in timely, high-quality delivery of services to user community.</p><p><br></p><p>Has modelled data and information flows to document key decisions and results.</p><p><br></p><p>STANDARD MINIMUM ACADEMIC QUALIFICATIONS:</p><p><br></p><p>Education: Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience</p><p><br></p><p>or trainings/course.</p><p><br></p><p>Experiences: Total relevant 5 years of experience including 1 year of Professional experience.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.</li><li>Total relevant 5 years of experience including 1 year of Professional experience.</li><li>English - Arabic</li></ul>

<p>Job Specific Context</p><p> </p> <p>The Social Development Officer plays an important role in assisting that our client subprojects in Yemen adhere to high social standards, particularly those set by the World Bank's Environmental and Social Framework (ESF) and our client's Environmental and Social Sustainability framework.</p> <p> </p> <p> </p> <p>Working with the E&amp;S Specialist, this position is essential for mitigating social risks associated with infrastructure rehabilitation, urban service delivery, water, and health sector activities in a fragile, conflict-affected environment (FCV). The role focuses on supporting subproject screening, instrument preparation, stakeholder engagement, labor standard oversight, and the implementation of the Grievance Mechanism (GRM) to safeguard community well-being and project sustainability</p><b><br>&nbsp;Role objectives Functions / Key Results Expected</b><p> </p> 1. Compliance Support<p> </p> <p> <b>Subproject Screening:</b> Assist in preparing, reviewing, and validating Environmental and Social Screening Forms for all proposed subprojects, ensuring rigorous verification of screening documents submitted by Implementing Partners (IPs).</p> <p> </p> <p> </p> <p> <b>E&amp;S Instrument:</b> Support the drafting, review, and regular updating of site-specific Environmental and Social Management Plans (ESMPs), Resettlement Action Plans (RAPs), and Abbreviated RAPs where applicable, ensuring alignment with WB Environmental and Social Standards (ESS).</p> <p> </p> <p> </p> <p> <b>Inclusive &amp; Protective Design Integration:</b> Proactively ensure subproject designs embed social inclusion, gender mainstreaming, universal access, protection of vulnerable/disadvantaged groups, and robust prevention of local social conflict.</p> <p> </p> <p> </p> 2. Stakeholder Engagement and Social Accountability<p> </p> <p> <b>Inclusive Consultation &amp; Vulnerable Group Outreach:</b> Facilitate meaningful, culturally appropriate public consultations and information disclosure in line with the Stakeholder Engagement Plan (SEP), utilizing targeted methodologies to ensure the participation of Internally Displaced Persons (IDPs), female-headed households, and persons with disabilities.</p> <p> </p> <p> </p> <p> <b>Local Governance &amp; IP Liaison:</b> Maintain continuous, transparent communication and consultation with local authorities, traditional leaders, IPs, and beneficiary communities to manage expectations and mitigate project-induced risks.</p> <p> </p> <p> </p> <p> <b>Continuous Engagement Monitoring:</b> Oversee and sustain the execution of stakeholder engagement activities at the community level throughout the entire lifecycle of subproject implementation.</p> <p> </p> <p> </p> <p> <b>Social Accountability Documentation:</b> Capture, categorize, and archive community concerns, feedback, and expectations, verifying that contractors take visible corrective action based on community input.</p> <p> </p> <p> </p> <p> <b>IP &amp; Contractor Compliance Oversight:</b> Ensure that Implementing Partners and contractors execute standardized engagement protocols before, during, and after the completion of all subproject works.</p> <p> </p> <p> </p> <p> <b>Grievance Mechanism (GM) Operationalization:</b> Support the establishment, daily operation, and performance monitoring of the project's multi-tiered GM at the IP and site levels, ensuring all complaints are logged, investigated, and closed within established World Bank timeframes.</p> <p> </p> <p> </p> <p> <b>GM Accessibility and Awareness:</b> Drive the resolution of high-level grievances while proactively ensuring that GM intake channels and system procedures are widely recognized by all project-affected parties and beneficiaries.</p> <p> </p> <p> </p> <p> <b>Functional System Verification:</b> Validate that all Implementing Partners and contractors develop and maintain functional, responsive grievance systems that strictly adhere to overarching project requirements.</p> <p> </p> <p> </p> 3. Field Monitoring and Reporting<p> </p> <p> <b>Non-Compliance Tracking &amp; Rectification:</b> Conduct regular field visits to identify instances of social non-compliance, co-develop time-bound Corrective Action Plans (CAPs) with contractors, and rigorously track resolution progress.</p> <p> </p> <p> </p> <p> <b>Data-Driven Social Reporting:</b> Collect, clean, and consolidate field-level data to formulate high-resolution social monitoring inputs, maintaining structured logs, social non-compliance issues, and Grievance Mechanism (GM) performance indicators.</p> <p> </p> <p> </p> <p> <b>Labor Requirements Oversight:</b> Monitor the implementation of labor requirements (ESS2), verifying that contractor workers receive appropriate training, sign Codes of Conduct (CoC), and have access to a functional, dedicated worker GM. Verifying the workers payments and ensuring workers wages are timely paid by the relevant employers under the Project. </p> <p> </p> <p> </p> <p> <b>Land &amp; Resettlement Verification:</b> Verify subproject compliance with the project's Resettlement Framework (RF) and monitor any processes involving Voluntary Land Donation (VLD) or asset impacts to ensure zero unauthorized economic/physical displacement.</p> <p> </p> <p> </p> <p> <b>Community Health, Safety &amp; Security Monitoring:</b> Assess and monitor subproject impacts on community health and safety (ESS4), including traffic safety, exposure to hazards, and security arrangements, ensuring critical incidents are escalated and addressed immediately.</p> <p> </p> <p> </p> 4. Capacity Building and Knowledge Management<p> </p> <p> Support in developing and delivering targeted training and orientation sessions on social safeguards, worker Code of Conduct, labor requirements, and GM operations for our client personnel, IPs, contractors, and local community committees.</p> <p> </p> <p> </p> <p> Maintain organized, audit-ready social documentation archives (consultation minutes, gender-disaggregated attendance sheets, GM registries, and training logs).</p> <p> </p> <p> </p> <p> </p> <p> Assist in capturing success stories, lessons learned, and best practices to contribute to HSSE and social safeguard guidance documents and tools.<br><br></p><p><strong>Desired Candidate Profile</strong></p><p> <b>Required:</b> An Advanced University Degree (Master's degree or equivalent) preferably in Social Sciences, Sociology, Development Studies, Public Administration, Environmental Science, International Relations, or relevant scientific/social disciplines is required.</p> <p> </p> <p> </p> <p> <b>Desired:</b> A First-Level University Degree (Bachelor's degree) in combination with an additional 2 years of relevant work experience can be accepted in lieu of the advanced degree.</p> <p> </p> <p> </p> <p> <b>Required:</b> </p> <p> </p> <p> </p> <p> A minimum of 4 years of relevant professional experience with a Master's degree (or 6 years with a Bachelor's degree) in social risk management, stakeholder engagement, grievance handling, or social safeguards support is required.</p> <p> </p> <p> </p> <p> Experience in stakeholder engagement, public consultations, and community facilitation is required.</p> <p> </p> <p> </p> <p> <b>Desired:</b> </p> <p> </p> <p> </p> <p> Direct, proven experience working on World Bank-funded projects and a strong understanding of the ESF and ESSs (specifically ESS1, ESS2, ESS4, ESS5, and ESS10) in FCV settings (Yemen or similar context) is highly desirable.</p> <p> </p> <p> </p> <p> Experience in providing technical support and guidance on E&amp;S and social risk issues to project teams, contractors, and local partners is an asset.</p> <p> </p> <p> </p> <p> Experience in monitoring and reporting on social compliance, GM performance, and field-level incidents is an asset.</p> <p> </p> <p> </p> <p> Proven ability to engage and collaborate with stakeholders at various levels, including government agencies, local implementing partners (such as PWP, RMF, Local Corporations), contractors, and local communities.</p> <p> </p> <p> </p> <p> Excellent communication and interpersonal skills to effectively communicate social safeguard concepts and promote community accountability.</p> <p> </p> <p> </p> <p> Experience supporting capacity building, training, and document control initiatives is desirable.</p> <p> </p> <p> </p> <p><br></p>

<p> <b>Project:</b> Yemen Integrated Urban Services Emergency Project Phase II (YIUSEP II), Yemen Emergency Human Capital Project (YEHCP), and Integrated Water and Sanitation Emergency Project (IWISE)</p> <p> <b>Duty Station:</b> Yemen</p> <p> <b>Contract Type: </b>Daily Retainer - CTG</p> <p> <b>Supervisor:</b> Project Manager</p> <p> <b>Duration</b>: Initially until end of 2026 with extension possibility</p> <p>The Our client Middle East Region (MR) provides strategic leadership, performance oversight, and support to Our client operations across Iraq, Jordan, Lebanon, Syria, Yemen, and the State of Palestine. MR is responsible for positioning Our client as a key development partner in the region through high-level engagement with regional bodies, UN coordination mechanisms, development banks, donors, and intergovernmental organisations. By fostering strategic partnerships and promoting operational excellence, the region supports country teams in delivering sustainable solutions to complex development, peace, and humanitarian challenges.</p> <p>Working with the E&amp;S Specialist, this position is essential for mitigating social risks associated with infrastructure rehabilitation, urban service delivery, water, and health sector activities in a fragile, conflict-affected environment (FCV). The role focuses on supporting subproject screening, instrument preparation, stakeholder engagement, labor standard oversight, and the implementation of the Grievance Mechanism (GRM) to safeguard community well-being and project sustainability</p><b> Role objectives Functions / Key Results Expected</b><p> </p> 1. Compliance Support<p> </p> <p> <b>Subproject Screening:</b> Assist in preparing, reviewing, and validating Environmental and Social Screening Forms for all proposed subprojects, ensuring rigorous verification of screening documents submitted by Implementing Partners (IPs).</p> <p> <b>E&amp;S Instrument:</b> Support the drafting, review, and regular updating of site-specific Environmental and Social Management Plans (ESMPs), Resettlement Action Plans (RAPs), and Abbreviated RAPs where applicable, ensuring alignment with WB Environmental and Social Standards (ESS).</p> <p> <b>Inclusive &amp; Protective Design Integration:</b> Proactively ensure subproject designs embed social inclusion, gender mainstreaming, universal access, protection of vulnerable/disadvantaged groups, and robust prevention of local social conflict.</p> <p> </p> 2. Stakeholder Engagement and Social Accountability<p> </p> <p> <b>Inclusive Consultation &amp; Vulnerable Group Outreach:</b> Facilitate meaningful, culturally appropriate public consultations and information disclosure in line with the Stakeholder Engagement Plan (SEP), utilizing targeted methodologies to ensure the participation of Internally Displaced Persons (IDPs), female-headed households, and persons with disabilities.</p> <p> <b>Local Governance &amp; IP Liaison:</b> Maintain continuous, transparent communication and consultation with local authorities, traditional leaders, IPs, and beneficiary communities to manage expectations and mitigate project-induced risks.</p> <p> <b>Continuous Engagement Monitoring:</b> Oversee and sustain the execution of stakeholder engagement activities at the community level throughout the entire lifecycle of subproject implementation.</p> <p> <b>Social Accountability Documentation:</b> Capture, categorize, and archive community concerns, feedback, and expectations, verifying that contractors take visible corrective action based on community input.</p> <p> <b>IP &amp; Contractor Compliance Oversight:</b> Ensure that Implementing Partners and contractors execute standardized engagement protocols before, during, and after the completion of all subproject works.</p> <p> <b>Grievance Mechanism (GM) Operationalization:</b> Support the establishment, daily operation, and performance monitoring of the project's multi-tiered GM at the IP and site levels, ensuring all complaints are logged, investigated, and closed within established World Bank timeframes.</p> <p> <b>GM Accessibility and Awareness:</b> Drive the resolution of high-level grievances while proactively ensuring that GM intake channels and system procedures are widely recognized by all project-affected parties and beneficiaries.</p> <p> <b>Functional System Verification:</b> Validate that all Implementing Partners and contractors develop and maintain functional, responsive grievance systems that strictly adhere to overarching project requirements.</p> <p> </p> 3. Field Monitoring and Reporting<p> </p> <p> <b>Non-Compliance Tracking &amp; Rectification:</b> Conduct regular field visits to identify instances of social non-compliance, co-develop time-bound Corrective Action Plans (CAPs) with contractors, and rigorously track resolution progress.</p> <p> <b>Data-Driven Social Reporting:</b> Collect, clean, and consolidate field-level data to formulate high-resolution social monitoring inputs, maintaining structured logs, social non-compliance issues, and Grievance Mechanism (GM) performance indicators.</p> <p> <b>Labor Requirements Oversight:</b> Monitor the implementation of labor requirements (ESS2), verifying that contractor workers receive appropriate training, sign Codes of Conduct (CoC), and have access to a functional, dedicated worker GM. Verifying the workers payments and ensuring workers wages are timely paid by the relevant employers under the Project. </p> <p> <b>Land &amp; Resettlement Verification:</b> Verify subproject compliance with the project's Resettlement Framework (RF) and monitor any processes involving Voluntary Land Donation (VLD) or asset impacts to ensure zero unauthorized economic/physical displacement.</p> <p> <b>Community Health, Safety &amp; Security Monitoring:</b> Assess and monitor subproject impacts on community health and safety (ESS4), including traffic safety, exposure to hazards, and security arrangements, ensuring critical incidents are escalated and addressed immediately.</p> <p> </p> 4. Capacity Building and Knowledge Management<p> </p> <p> Support in developing and delivering targeted training and orientation sessions on social safeguards, worker Code of Conduct, labor requirements, and GM operations for our client personnel, IPs, contractors, and local community committees.</p> <p> Maintain organized, audit-ready social documentation archives (consultation minutes, gender-disaggregated attendance sheets, GM registries, and training logs).</p> <p> Assist in capturing success stories, lessons learned, and best practices to contribute to HSSE and social safeguard guidance documents and tools.<br> </p> Deliverables and Timeframe<p><strong>Desired Candidate Profile</strong></p><h4><b>Education Requirements</b></h4> <p> <b>Required:</b> An Advanced University Degree (Master's degree or equivalent) preferably in Social Sciences, Sociology, Development Studies, Public Administration, Environmental Science, International Relations, or relevant scientific/social disciplines is required.</p> <p> <b>Desired:</b> A First-Level University Degree (Bachelor's degree) in combination with an additional 2 years of relevant work experience can be accepted in lieu of the advanced degree.</p> <h4>Experience Requirements</h4> <p> <b>Required:</b> </p> <p> A minimum of 4 years of relevant professional experience with a Master's degree (or 6 years with a Bachelor's degree) in social risk management, stakeholder engagement, grievance handling, or social safeguards support is required.</p> <p> Experience in stakeholder engagement, public consultations, and community facilitation is required.</p> <p> <b>Desired:</b> </p> <p> Direct, proven experience working on World Bank-funded projects and a strong understanding of the ESF and ESSs (specifically ESS1, ESS2, ESS4, ESS5, and ESS10) in FCV settings (Yemen or similar context) is highly desirable.</p> <p> Experience in providing technical support and guidance on E&amp;S and social risk issues to project teams, contractors, and local partners is an asset.</p> <p> Experience in monitoring and reporting on social compliance, GM performance, and field-level incidents is an asset.</p> <p> Proven ability to engage and collaborate with stakeholders at various levels, including government agencies, local implementing partners (such as PWP, RMF, Local Corporations), contractors, and local communities.</p> <p> Excellent communication and interpersonal skills to effectively communicate social safeguard concepts and promote community accountability.</p> <p> Experience supporting capacity building, training, and document control initiatives is desirable.</p> <h4>Language Requirements</h4> <p>Language</p> <p>Proficiency Level</p> <p>Requirement</p> <p>Arabic</p> <p>Fluent</p> <p>Required</p> <p>English</p> <p>Fluent</p> <p>Required</p>

<b><br> Job description</b><br><div> <p>Do you want to join a committed, activist-driven organization and take meaningful action for social justice? </p> <p>For over 40 years, M decins du Monde has been delivering healthcare to the most vulnerable, challenging barriers to access, and driving long-term change in health policies. </p> <p>In France and across nearly 30 countries, our work is built around six core missions: </p> <ul> <li>Sexual and reproductive health and rights (including access to safe abortion) </li> </ul> <ul> <li>Migration, exile, human rights and health </li> </ul> <ul> <li>Harm reduction </li> </ul> <ul> <li>Health and the environment </li> </ul> <ul> <li>Healthcare systems </li> </ul> <ul> <li>Humanitarian spaces </li> </ul> <p> <strong>MdM in Yemen</strong> </p> <p>Yemen remains one of the world s most severe humanitarian crises, after more than a decade of conflict, economic decline, climate shocks, and political instability. In 2026, over two-thirds of the population require humanitarian assistance, including 9.4 million people identified as most in need of life-saving support.</p> <p>The health system is under extreme strain, with only 59.3% of health facilities fully operational and 19.3 million people requiring healthcare services, including more than 660,000 pregnant women in need of urgent care. Cholera continues to pose a major public health challenge, adding pressure to an already weakened system.</p> <p>The operational environment remains highly volatile, marked by security incidents, service disruptions, funding cuts, and economic challenges that regularly affect humanitarian activities.</p> <p>M decins du Monde operates across northern and southern Yemen, with a coordination office in Sana a and field offices in Aden and Marib. Its interventions focus on two strategic priorities:</p> <ul> <li>Supporting 29 health facilities to deliver primary healthcare services, including outpatient care, vaccination, nutrition, and reproductive health.</li> <li>Providing mental health and psychosocial support (MHPSS) through healthcare facilities and community-based networks trained in identification, referral, and awareness-raising activities.</li> </ul> <p> <strong>About the role</strong> </p> <p>As MHPSS coordinator you will be in charge of overseeing all MdM s MHPSS programming for the Yemen mission. You will contribute to proposal writing and development of new projects or concepts as per MdM s mandate. You will also take part in the country strategy elaboration for the MHPSS sector, led by the general coordinator. </p> <p></p> <p> <strong>Who you ll work with</strong> </p> <p>Under the supervision of the general coordinator and in close collaboration with the mental health advisor, you will provide technical leadership and functional management to the MHPSS Officers based in Sana a, Aden and Marib.</p> <p>Working closely with other MdM departments, local NGO partners and focal points within the Ministry of Public Health and Population (MoPHP), you will support the implementation, coordination and monitoring of activities aimed at integrating Mental Health and Psychosocial Support (MHPSS) components across MdM programmes.</p> <p></p> <p> <strong>What you ll do</strong> </p> <p> <strong>MHPSS programme development and management</strong> </p> <ul> <li>Lead the development, implementation and monitoring of the country MHPSS strategy and programme</li> <li>Ensure MHPSS activities are integrated into MdM-supported primary health care services and delivered in line with gender-sensitive and empowerment approaches</li> <li>Guarantee compliance with MdM and international MHPSS standards, and contribute to the development and review of training materials, SOPs, guidelines and reports in collaboration with the MHPSS Advisor</li> <li>Strengthen MHPSS referral pathways with partners and service providers, and support the mapping of needs, assessments and programme design to address identified gaps</li> <li>Ensure services remain culturally appropriate, responsive to changing contexts and emerging needs, and delivered according to quality standards</li> <li>Monitor programme implementation, budget utilisation and community-based MHPSS interventions</li> </ul> <p> <strong>Capacity building and technical support</strong> </p> <ul> <li>Participate in the recruitment, induction and onboarding of MHPSS staff, ensuring adequate orientation to MdM s MHPSS framework and tools</li> <li>Provide technical supervision and day-to-day support to MHPSS teams, including field-based officers, while contributing to performance management and staff development</li> <li>Develop and deliver capacity-building initiatives, including Training of Trainers (ToT) programmes on PFA, PM+ and other relevant MHPSS approaches</li> <li>Support the rollout of trainings for national staff and promote the integration of MHPSS standards across MdM teams</li> </ul> <p> <strong>Coordination and representation</strong> </p> <ul> <li>Foster close collaboration with health, protection and support teams to ensure integrated programme implementation</li> <li>Coordinate with local authorities, NGO partners, UN agencies and other stakeholders involved in MHPSS interventions within MdM areas of operation</li> <li>Represent MdM in relevant MHPSS coordination forums and technical working groups, contributing to information sharing, referral mechanisms, advocacy efforts and the promotion of good practices</li> </ul> <p> <strong>Monitoring, reporting and evaluation</strong> </p> <ul> <li>Oversee monitoring, evaluation and learning processes for MHPSS activities, including the development of tools, data collection and analysis</li> <li>Ensure regular review of programme performance and recommend corrective actions when required</li> <li>Act as the focal point for MHPSS reporting and contribute to donor reports, proposal development and fundraising efforts</li> </ul> </div> Your conditions of employment<br><div> <p> <strong>Employment conditions </strong> </p> <p> <strong>Contract &amp; status: </strong> </p> <ul> <li>Gross monthly salary: 3 392 € </li> </ul> <ul> <li>Fixed-term contract for 6 months starting in January 2027</li> </ul> <ul> <li>Single posting</li> </ul> <p> <strong>Work environment: </strong> </p> <ul> <li>Position based in Sanaa but may be temporarily based in Aden depending on the security situation</li> </ul> <ul> <li>Regular field visits </li> </ul> <p><br></p></div><div> </div>

<p>DEADLINE FOR APPLICATIONS 7 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). GENERAL INFORMATION JOB TITLE: Programme Policy Office (Cash Based Transfer) TYPE OF CONTRACT/LEVEL: Fixed Term NOA SUPERVISOR: Programme Policy Officer UNIT/DIVISION: Programme DUTY STATION (City, Country): Aden, Yemen DURATION: 12 Months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: WFP operations across Yemen are conducted within a highly complex, volatile, and high-risk humanitarian environment. To deliver large-scale assistance safely, efficiently, and accountably, WFP relies heavily on its Cash-Based Transfer (CBT) and Identity Management (IDM) delivery infrastructure to meet acute food security and nutrition needs. The position is based in the WFP, Yemen country office and reports directly to the National Officer of the CBT Unit under the overall supervision of the Head of the CBT/IDM Unit. The incumbent supports the technical implementation, tracking, reconciliation, and coordination of CBT activities. The role requires strong initiative, technical accountability, and independent judgment to resolve day-to-day operational challenges, coordinate extensively with internal units and external Financial Service Providers (FSPs), and ensure the transparent and timely delivery of digital cash assistance to WFP beneficiaries. JOB PURPOSE To provide end-to-end technical, financial, and operational support for the planning, implementation, and quality assurance of CBT interventions. The incumbent will ensure rigorous data compliance across field distribution lists, manage monthly FSP reconciliation loops, maintain corporate financial tracking systems, and serve as the technical Secretariat for the internal WFP Cash-Based Transfer Working Group (CBT WG) to optimize cash delivery mechanisms across the operation. ACCOUNTABILITIES/RESPONSIBILITIES: Under the direct guidance of the National CBT Officer and the overall supervision of the Head of CBT/IDM, the incumbent will execute the following core accountabilities: CBT Design &amp; Implementation: Support the technical design, deployment, and optimization of CBT interventions at the Country Office level, ensuring absolute alignment with WFP s Interim Country Strategic Plan (ICSP) and programmatic strategies. Field Office Technical Support: Provide continuous technical guidance and backstopping WFP Field Offices throughout the entire CBT project management lifecycle, reinforcing corporate priorities and data standards. Financial Tracking &amp; WINGS Compliance: Monitor and follow up on transaction pipelines within WFP s corporate financial system (WINGS). Reconcile open transactions, track fund releases, and ensure absolute consistency between fund allocations and financial commitments. Platform Maintenance &amp; Utilization Reporting: Support the administrative maintenance of WFP s primary CBT management and reporting platforms, generating comprehensive data on CBT utilization rates, transfer values, and caseload distributions. FSP Reconciliation &amp; Financial Control: Lead the monthly financial reconciliation process immediately following report submissions by active Financial Service Providers (FSPs). Formulate detailed reconciliation reports, flag variances, and coordinate with third-level support to resolve data glitches. Data Quality &amp; Distribution List Control: Analyze monthly distribution plans submitted by Field Offices. Verify and control the quality, formatting, and structural consistency of all beneficiary distribution lists prior to routing them for official Programme clearance. Pipeline Reporting &amp; Information Consistency: Gather, consolidate, and clean monthly CBT distribution data for immediate integration into the centralized Country Office pipeline report. Draft accurate, time-sensitive briefs to enable data-driven decision-making by senior management and external stakeholders. CBT Working Group Secretariat: Serve as the designated Secretariat for the WFP Cash-Based Transfer Working Group (CBT WG) in the Country office. Organize technical sessions, draft meeting minutes, compile action points, and submit strategic recommendations to management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced University Degree (master's or equivalent) in International Affairs, Economics, Public Health, Agriculture, Environmental Science, Social Sciences, or another field highly relevant to international humanitarian assistance. Alternatively, a First University Degree (Bachelor's) combined with a minimum of two (2) additional years of directly related professional work experience.</li><li>Total relevant 5 years of experience in humanitarian sector including 1 year of Professional experience, specifically dedicated to the planning, design, technical implementation, and evaluation of Cash-Based Transfer (CBT) programs.</li><li>Direct experience working at the country or implementation level in developing countries or fragile states.</li><li>Desirable: Proven experience establishing standard operating procedures (SOPs) with private banks or Financial Service Providers (FSPs) within a humanitarian context.</li><li>Strong technical mastery of project lifecycle management, humanitarian principles, and cash/voucher transfer modalities.</li><li>Advanced analytical capabilities with a demonstrated ability to reconcile complex financial datasets, verify spreadsheets, and utilize enterprise resource planning (ERP) software (such as WINGS/SAP).</li><li>Excellent planning and organizational skills, with the ability to independently monitor own work plan and manage multiple deadlocked deadlines.</li><li>Proven diplomatic and communication skills (both verbal and written) to clearly explain project requirements to field counterparts, cooperating partners, and local authorities.</li><li>Resilience and high flexibility to regularly undertake field travel to remote, complex, or high-risk environments.</li><li>Fluent in written and oral English and Arabic.</li></ul>

<p>DEADLINE FOR APPLICATIONS 7 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). GENERAL INFORMATION JOB TITLE: Head of Programme TYPE OF CONTRACT/LEVEL: CSTI SUPERVISOR: Head of Field Office UNIT/DIVISION: Field Operations DUTY STATION (City, Country): Marib, Yemen DURATION: 11 Months Background: WFP operations across the Southern Areas of Yemen are conducted in a highly complex, volatile, and high-risk operating environment. Protracted conflict, severe economic deterioration, currency instability, climate-related shocks, and constrained access to essential services continue to drive widespread humanitarian needs. Within these areas, approximately one in two people experience acute food insecurity, such as declining household purchasing power, high inflation, and heavily disrupted livelihoods leave millions unable to meet their basic food needs. The humanitarian situation remains critical through the end of 2026. Data indicates that 5.4 million people are experiencing IPC Phase 3 or above (Crisis or worse) acute food insecurity between June and September 2026, with 1.6 million individuals pushed into IPC Phase 4 (Emergency). Despite the onset of the harvest season, these urgent needs are projected to persist and deepen in severity from October to December 2026, with the population in IPC Phase 3 or above remaining stuck at a staggering 5.4 million people. To deliver targeted assistance accountably within this intense operational window, the Marib Field Office requires a dedicated Programme Officer to provide operational support, track data compliance, and ensure the efficient execution of WFP's safety nets. Job Purpose: To provide everyday technical, operational, and data verification support for the implementation, tracking, and monitoring of WFP assistance programs within the Marib area of coverage. Reporting directly to the Head of Field Office, the Programme Officer (Consultant Level 1) will act as a key technical resource to ensure field-level food, cash, and nutrition activities are executed smoothly. The incumbent will focus on tracking cooperating partner data, monitoring distribution sites, resolving field bottlenecks, and supporting beneficiary registration and retargeting workflows to guarantee that life-saving assistance is delivered in strict alignment with the approved Country Strategic Plan and corporate compliance guidelines. Accountabilities and responsibilities: Under the direct supervision of the Head of Field Office, the incumbent will perform the following duties: Programme Support &amp; Implementation: Support the day-to-day implementation of field-level food, cash, and nutrition assistance activities in Marib, ensuring tasks align with the Field Office Operational Plan. Logistics &amp; Distribution Coordination: Assist in coordinating everyday activities between the Programme and Logistics teams to support timely delivery schedules and verify adherence to WFP distribution rules. Field Monitoring &amp; Inspection: Undertake regular random visits, when possible, to final distribution points, local retailers, and storage facilities to check food quality, verify safety standards, and collect feedback from beneficiaries. Data Verification &amp; CP Reporting: Review, check, and follow up on monthly distribution and narrative project reports submitted by Cooperating Partners (CPs) to ensure data accuracy before final system entry. Digital Identity &amp; SCOPE Tracking: Assist in tracking field-level digitalization efforts, providing day-to-day operational support to partners for household retargeting and biometric SCOPE registration workflows. M&amp;E Issue Tracking: Help prepare monthly monitoring plans and track field bottlenecks or complaints flagged by the WFP Call Center, supporting the Field Office team in compiling details to close issues promptly. Local Inter-Agency Liaison: Maintain routine working-level contact with local humanitarian partners, NGOs, and community focal points to share information and prevent duplication of food assistance activities. Operational Reporting Support: Draft initial input notes, updates, and data summaries for the weekly and ad-hoc Field Office progress reports submitted to the Head of Field Office. Partner Guidance: Share approved guidelines with cooperating partner staff regarding record-keeping, ledger maintenance, and reporting templates as stipulated in active FLAs.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>University Degree in international relations, social sciences, business administration, economics, or another relevant academic area.</p><p>Minimum of 3 years of professional work experience in humanitarian operations or project implementation. Experience with field monitoring and data checking is required.</p><p>Proficiency in Microsoft Office (specifically Excel for data verification), familiarity with digital mobile data collection tools, and strong teamwork skills. Basic awareness of cash-based transfers and biometric beneficiary registration databases (such as SCOPE) is highly desirable.</p><p>Fluency (Level C) in written and spoken English is required. Working knowledge of Arabic is a significant operational advantage.</p>

<p>DEADLINE FOR APPLICATIONS 7 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). GENERAL INFORMATION JOB TITLE: Head of Operational Information Management TYPE OF CONTRACT/LEVEL: Consultancy Contract CSTI SUPERVISOR: D eputy Country Director - Operations UNIT/DIVISION: OIM DUTY STATION (City, Country): Aden, Yemen DURATION: 11 Months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The Operational Information Management and Performance Reporting (OIM&amp;PR) function plays a critical role in creating and maintaining a common operational picture of WFP operations. With Country Offices (COs) reporting directly to the Deputy Executive Director and Chief Operating Officer (DED&amp;COO), the need for a streamlined, coherent, and responsive flow of strategic and operational information is essential to stay ahead of the curve by preparing and responding to current and future emergencies in a changing humanitarian environment. Based in Country Offices, the OIM&amp;PR function is responsible for coordinating, consolidating, and managing information flows to provide WFP leadership with a consistent, evidence-based operational picture, supporting informed decision-making, accountability, effective programme management, and coherent internal and external reporting while enhancing collaboration and information sharing between Country Offices and HQ. ACCOUNTABILITIES/RESPONSIBILITIES: (not all-inclusive, within delegated authority) Lead the production of Operational Information Management (OIM) products in line with established review and approval workflows. Products include but are not limited to situation reports for WFP and external audiences, donor reports, briefs, dashboards, Daily Operational Brief entries, proposals, talking points, among others. Manage other CO OIM staff, providing training, guidance, and other support as needed. Draft clear, concise, and audience-tailored analytical content to inform programme design and adaptation, management decision-making, advocacy, fundraising, and external engagement. Analyze the political, humanitarian and policy landscape pertaining to WFPs current and future responses, including donor policies, trends and preferences, to inform WFPs strategic information provision to key decision-makers. Collect, analyze and synthesize relevant information and data from media and local internal and external sources to build 'Essential Elements of Information', facilitate and maximize the exchange of information and data flows between functional area networks in WFP, to provide operational awareness and understanding of events that may have humanitarian and/or operational impact. Coordinate information flows and reporting processes across relevant Country Office units and Headquarters counterparts, ensuring timely responses to information requests and quality assurance of reporting outputs. Take stock of and implement innovative improvements to OIM products, tools, systems, processes, and workflows to enhance information management, reporting quality, and operational efficiency. Additional Accountabilities that may be requested: Contribute to the Annual Country Report (ACR) for the Annual Reporting Exercise in collaboration with the country office programme, monitoring &amp; evaluation and logistics functions to coordinate and ensure coherence and quality of information. Support donor reporting and proposal development with timely, validated information; Support the maintenance of a central repository of indicators, baselines, targets and achieve results to streamline reporting across grants in coordination with M&amp;E and partnerships units. Collaborate with counterparts in other UN agencies and NGOs to ensure consistency in humanitarian information and to complement WFP analysis and information. Coordinate WFP inputs to monthly and ad-hoc submissions to relevant working groups (e.g., IACWG, Nutrition Cluster, Food Security Cluster) meeting publication deadlines and engage proactively in relevant IM-related meetings. Provide reporting and Information Management guidance to OIM officers at CO level and provide analytical and technical support in streamlining reporting tasks. Contribute to the enhancement of the capacity of WFP staff and partners to effectively manage operational information and performance reporting through assisting in the delivery of the OIM &amp; PR training on core competencies. Contribute to the development and maintenance of knowledge management systems and information repositories, ensuring effective archiving of key programmatic documents, systematic documentation of best practices and lessons learned, and easy access to strategic information products for evidence-based decision-making. Provide administrative support to the OIM unit and/or the relevant Division, as needed.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Advanced University degree in International Relations, Political Science, Economics, Statistics, Information Management or Journalism, Business Management, Social Sciences or other relevant field, or First University degree with additional years of related work experience and/or training/courses.</p><p>3 years or more of postgraduate professional years or more of postgraduate professional experience in a relevant field of work, with a background and interest in international humanitarian development, information management or reporting.</p><p>Fluency (level C) in English is a requirement. Intermediate knowledge (level B) of Arabic is an advantage, but not a requirement.</p>