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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Background</strong></p><br><p>The United Nations Office for the Coordination of Humanitarian Affairs (OCHA) in Yemen provides comprehensive and timely information on humanitarian issues and relief efforts of UN agencies, NGOs and international institutions operating throughout the Republic of Yemen. The OCHA Information Management Unit (IMU)is an integral part of the OCHA office and provides services both internally and externally and supports the work of the Humanitarian Country Team (HCT), the Inter-Cluster Coordination Mechanism (ICCM) national authorities and other humanitarian partners including NGOs in Yemen.</p><br><p>Information and Communication Technology Associate G6 will be based in Aden. S/he will be a member of the OCHA Yemen Office with a key role in supporting OCHA different units.</p><br><p>Under the direct supervision of the ICT Analyst with overall direction of the Head of the Administration Unit and working as an integral part of the organization’s team, the incumbent will be ensuring maximum professionalism and adding capacity in supporting the mandate of OCHA.</p><br><p>OCHA Yemen strives to foster a diverse and inclusive work environment. Female candidates are strongly encouraged to apply for this position.</p><br><p><strong>Position Purpose</strong></p><br><p>Information and Communication Technology Associate is to provide end-user ICT support and support to all kinds of Technology for OCHA Yemen offices in a professional manner, ensuring the smooth operation of the ICT resources for OCHA secured network and communication infrastructure.</p><br><p><strong>Key Duties and Responsibilities</strong></p><br><p><strong>ICT Support, physically and remotely, for OCHA offices in Yemen</strong></p><br><ul> <li>Ensure that all ICT related equipment are maintained and functioning properly.</li> <li>Manage and coordinate Help Desk activities to provide a reliable and systematic IT service delivery to OCHA Yemen. Maintaining a client-oriented approach that ensures the Help Desk provides high quality of service.</li> <li>Effective functioning (installation, operation, and maintenance) of all OCHA Yemen hardware equipment and acquisition of hardware supplies.</li> <li>Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.</li></ul><p><strong>Telecommunication, storage and security ICT related tasks</strong></p><br><ul> <li>Compliance with corporate information management and technology standards, guidelines, and procedures for the OCHA Yemen technology environment.</li> <li>Ensure that all staff can use MS Teams for their communications and one-one meetings.</li> <li>Installation of commercial and in-house developed software and related upgrades on a timely basis.</li> <li>Ensure that all OCHA laptops/servers are secured with a corporate Symantec Cloud base antivirus system.</li> <li>Ensure that OCHA Yemen team site and OneDrive are functioning and configure for all staff.</li> <li>Maintain the VTC connections for all meetings.</li></ul><p><strong>ICT Administration for the OCHA Yemen</strong></p><br><ul> <li>Maintaining the stock of ICT supplies and spare parts in cooperation with the Administration and Procurement Teams.</li> <li>Provide the necessary advice and assistance in procurement of equipment, provision of technical specifications, review of bids, inventory of assets, maintenance of reference libraries, etc.</li> <li>Participate in development and implementation of ICT annual plan and Standard Operating Procedures for ICT services.</li> <li>Prepare mobile phone and telephone monthly summary, communicate with staff to refund personal use, and prepare monthly personal bills deduction sheet.</li> <li>Assist in ICT asset management process (physical verification, serialization and disposal)</li> <li>Monitor the communication subscriptions and liaise with Admin team to ensure all services are functioning.</li> <li>Perform any other administrative duties requested by immediate supervisor and the Head of Unit.</li></ul><p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br><p>Supervisory/Managerial Responsibilities: None</p><br><p><strong>Competencies</strong></p><br><p><strong>Core Competencies</strong></p><br><ul> <li>Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline</li> <li>Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements</li> <li>Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</li> <li>Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible</li> <li>Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident</li> <li>Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships</li> <li>Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination</li></ul><p><strong>Cross-Functional &amp; Technical Competencies</strong></p><br><ul> <li><strong>Business Direction &amp; Strategy — Systems Thinking:</strong> -Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.</li> <li><strong>Business Development — Knowledge Generation:</strong> Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.</li> <li><strong>Business Management — Communication:</strong> Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.</li> <li><strong>Business Management — Customer Satisfaction/Client Management:</strong> -Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.</li> <li><strong>Audit &amp; Investigation - Audit — Information technology and information security risks concepts, techniques, and tools:</strong> -Ability to understand key application and system software, IT infrastructure and IT control frameworks. In the case of Investigators, this extend to using Investigative software.</li> <li><strong>Information Management &amp; Technology — IT Security Management:</strong> -Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable.</li> <li><strong>Information Management &amp; Technology — Network, Communication and Infrastructure Management:</strong> -Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.</li></ul><p><strong>Education:</strong></p><br><ul> <li>Secondary education is required or</li> <li>A University Degree (Bachelor’s degree) in computer science, or other related fields would be given due consideration, but it is not a requirement</li></ul><p><strong>Experience:</strong></p><br><ul> <li>Minimum 6 years (with secondary education) or 3 years experience (with a bachelor’s degree) of relevant experience in the field of Information and communication technology, computer science any related fields is required.</li> <li>Working experience in MS SharePoint, MS Teams, Webex, and OneDrive is desirable.</li> <li>Relevant experience in working with an operational UN agency is desirable.</li> <li>Working experience in Networking (Cisco switches, Sophos firewall and MikroTik routers) is desirable.</li> <li>Working knowledge of the UN standards related to Information Technology system and procedures is desirable.</li></ul><p><strong>Language:</strong></p><br><ul> <li>Fluency in written and spoken English and Arabic is required.</li></ul><p><strong>Applicant information about rosters</strong></p><br><p>UNOCHA reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNOCHA at the same grade level and with similar job descriptions, experience, and educational requirements.</p><br><p><strong>Non-discrimination</strong></p><br><p>UNOCHA has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.</p><br><p>UNOCHA is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin, or other status.</p><br><p><strong>Use of AI by candidates</strong></p><br><p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br><p><strong>Scam alert</strong></p><br><p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p><strong>1.&nbsp; Office/Unit/Project Description&nbsp;</strong></p><br> <p>UNDP Yemen operates in one of the world’s most complex and protracted crises, where overlapping challenges of conflict, governance, and climate change create deep vulnerabilities for communities across the country. The Country Office’s Climate Change, Water, Energy, and Environment (CCWEE) portfolio is a core pillar of UNDP’s programming, focused on restoring essential services, strengthening local governance, and improving livelihoods through climate-resilient, inclusive, and sustainable development solutions. The portfolio works closely with national and local partners to implement integrated interventions across water, agriculture, energy, and institutional strengthening to address the interlinked drivers of fragility, inequality, and environmental degradation.</p><br> <p>In this context, the <i>Integrated Water Resources Management for Enhanced Resilience in Yemen (IWRM-ERA)</i> Project, funded by KfW, aims to strengthen climate resilience and improve water resources management in targeted areas of Taiz and Lahj governorates. The project supports sustainable water management, watershed rehabilitation, community engagement, and climate-resilient livelihoods to improve water security and enhance resilience to climate change.</p><br> <p>Furthermore, this position will also provide targeted cross-support to communication and visibility activities for other strategic initiatives under the broader CCWEE portfolio (including GEF, GCF, and other bilateral donors), ensuring unified thematic messaging.</p><br> <p>To enhance project visibility, stakeholder engagement, knowledge sharing, and advocacy, UNDP seeks a Communications Analyst to lead the development and implementation of communications and outreach activities.</p><br> <p>The Communications Analyst reports directly to one of the Project Managers, while maintaining a direct strategic and operational matrix reporting line to the CCWEE Team Leader to facilitate portfolio-wide thematic synergy.</p><br> <p><strong>2.&nbsp; Scope of Work&nbsp;</strong></p><br> <p><strong>1-Ensure effective management of communications activities for the CCWEE Portfolio</strong></p><br> <ul> <li>Chart and oversee the implementation of daily communications activities across all CCWEE projects.</li> <li>Draft and publish success stories, articles, press releases and other publications to highlight the portfolio’s achievements and impact.</li> <li>Coordinate with project teams to develop social media posts, infographics and multimedia content reflecting CCWEE achievements and lessons learned.</li> <li>Ensure timely updates of portfolio and project fact sheets, website pages, newsletters and other outreach materials.</li> <li>Work with implementing partners and project Responsible Parties to generate content (text, photos, video) that aligns with UNDP guidelines and narrative.</li> <li>Provide communications advice to project teams to maximize visibility and ensure consistency.</li> <li>Support and contribute to the Country Office’s overall communications priorities and campaigns, ensuring CCWEE activities are integrated into corporate messaging as needed</li> </ul> <p><strong>2- Ensure implementation of strategic communications plan</strong></p><br> <ul> <li>Develop and implement a comprehensive Strategic Communications Plan for the CCWEE portfolio, targeting key audiences (e.g. government stakeholders, donors, communities, media).</li> <li>Lead the production of communications materials and donor-facing products (e.g. brochures, reports, presentations), including managing photo and video documentation. This involves procuring and coordinating photographers, videographers and designers to create assets for use by regional and HQ partners. For example, similar roles have handled procurement and deployment of consultants to produce photos, videos, animations and other communications products.</li> <li>Coordinate closely with the UNDP Yemen Communications &amp; Advocacy Team to ensure that CCWEE messaging and outreach activities align with the Country Office’s communications strategy and UNDP branding.</li> <li>Emphasize CCWEE’s development and resilience work – not just humanitarian relief – helping to shift the narrative towards long-term solutions for climate, water and environmental challenges.</li> </ul> <p><strong>3- Promote advocacy and communications campaigns</strong></p><br> <ul> <li>Design and roll out innovative advocacy and awareness campaigns linked to CCWEE priorities (e.g. water conservation, renewable energy, biodiversity). This includes social media campaigns timed to international observances (Climate Week, World Water Day, etc.), policy dialogue events, and project launches.</li> <li>Plan and execute national-level advocacy initiatives to promote CCWEE themes and influence public and stakeholder understanding. Campaigns should engage diverse media channels and community networks.</li> <li>Develop creative content (videos, photo essays, blog series) to increase engagement. For example, the Analyst will “produce information and communications products (e.g. press releases, articles, speeches, stories, blogs, fact sheets, etc.), including proposing topics, collecting information from the field, audience targeting, writing and editing content.</li> </ul> <p><strong>4- Ensure donor relations and reporting&nbsp;</strong></p><br> <ul> <li>Regularly update donors on communications activities and work directly with communication focal points on planning, requirements and operational requirements.</li> <li>Assist the team in the editing and formatting of official project reports.</li> <li>Review and polish written content produced by the portfolio to enhance coherence, tone, and readability in line with UNDP standards.</li> </ul> <p><strong>5- Ensure editorial support and quality control and support knowledge sharing&nbsp;</strong></p><br> <ul> <li>Assist CCWEE teams by editing and formatting official reports, concept notes and policy briefs to ensure clarity, coherence and alignment with UNDP standards.</li> <li>Review and edit written content (in English and/or Arabic) produced by the portfolio, enhancing tone, style and accuracy. All materials must be consistent with UNDP’s corporate guidelines and narrative.</li> <li>Maintain an organized archive of CCWEE communications outputs (photos, videos, articles, social media posts) for reference and reuse</li> <li> <p>Make sound contributions to knowledge networks and communities of practice. Support compiling and systematizing project knowledge, products and tools as well as their wide distribution to partners.&nbsp;</p><br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the office and the organization.</p><br></li> </ul> <p>3<strong>.&nbsp; &nbsp; &nbsp;Competencies&nbsp;</strong></p><br> <i><strong>Core</strong></i> <br> <strong>Achieve Results:</strong> LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline <br> <strong>Think Innovatively:</strong> LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements&nbsp; <br> <strong>Learn Continuously:</strong> LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback <br> <strong>Adapt with Agility:</strong> LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible&nbsp; <br> <strong>Act with Determination:&nbsp;</strong> LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident <br> <strong>Engage and Partner:</strong> LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships <br> <strong>Enable Diversity and Inclusion:</strong> LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination&nbsp; <br> <p><i><strong>&nbsp;Cross-Functional &amp; Technical competencies:&nbsp;</strong></i></p><br> <i><strong>Cross-Functional &amp; Technical competencies</strong></i> <br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <strong>Business&nbsp;Development</strong> Knowledge&nbsp;Facilitation&nbsp; <p>&nbsp;Ability to animate individuals and groups, internally</p><br> <p>and externally, and to design and facilitate</p><br> <p>activities, to share and exchange knowledge,</p><br> <p>information and ideas. Knowledge of tools and</p><br> <p>approaches to stimulate active participation,</p><br> <p>contribution, and exchange</p><br> <br> <strong>Business&nbsp;Management</strong> Project&nbsp;Management &nbsp;Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals.&nbsp; <br> <strong>Business Management</strong> Communication <p>Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience&nbsp;</p><br> <p>Ability to manage communications internally and externally, through media, social media, and other appropriate channels</p><br> <br> <strong>Partnership Management</strong> Relationship Management&nbsp; &nbsp;&nbsp; Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding <br> <strong>Communications&nbsp;</strong> Media relations&nbsp; <p>Ability to develop media relations</p><br> <p>across all aspects of media work</p><br> <p>including relationships with media</p><br> <p>and</p><br> <p>preparing media materials such as</p><br> <p>messages</p><br> <br> <p><strong>4.</strong>&nbsp;&nbsp;&nbsp; <strong>Minimum Qualifications&nbsp;</strong></p><br> <strong>Min. Education requirements</strong> <p>Advanced university degree (master’s degree or equivalent) in Communications, Journalism, Public Relations, Social Sciences or a related field is required. &nbsp;Or&nbsp;</p><br> <p>A first-level university degree (bachelor’s degree)in the areas stated above in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.&nbsp;</p><br> <br> <p><strong>Min. years of relevant work experience&nbsp;</strong></p><br> <p>Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.&nbsp;</p><br> <p>Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience&nbsp;in mass communications, media, journalism, tv/radio/electronic media</p><br> <br> <strong>Desired skills in addition to the competencies covered in the Competencies section</strong> <ul> <li>Proven ability to produce clear, concise written and visual information products (e.g., press releases, success stories, social media content).</li> <li>Experience in utilizing computers, standard office software packages (MS Word, Excel, PowerPoint), and managing web-based content systems.</li> <li>Experience working in communications or advocacy for UN/UNDP, international organisations, or prominent international NGOs (INGOs) in an emergency or conflict environment.</li> <li>Experience managing national advocacy campaigns and coordinating the production of video, photo, and other multimedia products.</li> <li>Experience working in politically complex environments and coordinating with partners on highly sensitive environmental or social issues.</li> <li>Experience in excellent editing, report writing, and formatting skills for donor-facing documents.</li> </ul> <br> <strong>Required Language(s)&nbsp;</strong> Fluent in English and Arabic Is required.&nbsp; <br> <strong>Professional Certificates</strong> N/A <br> <p><strong>5.&nbsp; &nbsp; &nbsp; &nbsp;The following documents shall be required from the applicants:</strong></p><br> <ol> <li><strong>Personal CV or P11</strong>, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.</li> <li>A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.</li> <li>Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns, or other materials.</li> </ol> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>