CSM

Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Job Type Regular Job Id R230035 Posted Date: 04/18/2025 JOB DESCRIPTION

Position:

CSM

Job Description:

At Arrow Electronics, we don’t just keep pace with technology—we set the pace. As a Fortune 500 company and a global provider of technology solutions, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. Our mission is to help customers realize the full potential of their ideas by providing the tools, services, and support they need to thrive in an ever-evolving digital world. With operations in over 90 countries, we empower innovation at every level—hardware, software, and services.

What You Will Be Doing with Arrow

As a Customer Success Manager, you will be the key point of contact for our customers post-sale, ensuring they derive maximum value from our solutions and services. You’ll build strong, trusted relationships, understand clients' goals and challenges, and proactively guide them through their journey with Arrow.
Your responsibilities will include onboarding new clients, ensuring successful adoption of our solutions, driving product engagement, and identifying opportunities for upselling and cross-selling in collaboration with the sales team. You’ll also act as the customer’s voice internally—working closely with technical, sales, and support teams to advocate for customer needs and enhance the overall experience. Ultimately, your goal is to ensure satisfaction, retention, and growth.

What We’re Looking For

We are looking for a customer-focused and strategic thinker with a passion for delivering exceptional experiences. The ideal candidate will have experience in customer success, account management, or a similar client-facing role—preferably within the tech or B2B environment. You should have strong communication and problem-solving skills, the ability to understand complex solutions, and the initiative to drive continuous improvement. Experience working with CRM tools and cross-functional teams is a plus.

Full permanent contract

Social benefits including CNSS, CIMR, and health insurance
A positive and collaborative team culture built on passion and mutual support
A work environment where your impact is valued and recognized
Dynamic and friendly atmosphere within a fast-growing organization
Career development opportunities and continuous learning
The chance to work for an internationally recognized company in the technology sector
#LI-FR2

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time*

Job Category:

Sales

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Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Job Type Regular Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Job Type Regular Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Job Type Regular Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Job Type Regular Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Job Type Regular Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Job Type Regular Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Job Type Regular The information you provide to the chatbot will be recorded to improve your experience. Please read our privacy policy to see how we are storing and protecting your data Today 08:58 am Bot message