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<p>The Field MEAL Coordinator is responsible for supporting the effective implementation of Monitoring, Evaluation, Accountability, and Learning (MEAL) activities at the field level. The position ensures that MEAL systems, tools, and procedures are properly applied across projects, supporting evidence-based decision-making, quality programming, accountability to affected populations (AAP), and continuous learning.</p><p>Duties and Responsibilities</p><ul><li>Support the development and implementation of project-specific MEAL plans, frameworks, and monitoring systems in coordination with program teams.</li><li>Ensure effective coordination and integration of MEAL activities across field locations and projects.</li><li>Support the adaptation and roll-out of MEAL tools, guidelines, and procedures at the field level.</li><li>Provide technical support to field teams to ensure compliance with organizational MEAL standards and donor requirements.</li><li>Coordinate and conduct regular field monitoring visits, including activity monitoring, process monitoring, distribution monitoring, and Post-Intervention Monitoring (PIM).</li><li>Support the development and review of data collection tools using digital platforms such as KoboToolbox or other relevant systems.</li><li>Conduct field-level data quality checks to ensure accuracy, completeness, consistency, and reliability of information.</li><li>Support the implementation and strengthening of the Complaints and Feedback Mechanism (CFM) at the field level.</li><li>Monitor feedback trends, support complaint follow-up, and ensure timely referral and response in coordination with relevant teams.</li><li>Provide coaching and on-the-job support to field teams on MEAL concepts, tools, data collection methods, and accountability principles.</li><li>Support training sessions for staff, community mobilizers, and enumerators on MEAL-related topics.</li><li>Adherence to code of conduct, safeguarding policy, and PSEA policy. Reporting any complaints related to safeguarding or misconduct.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Required Qualifications & Experience</p><ul><li>Education: Minimum bachelor s degree in a relevant field (e.g., international development, social sciences, etc.).</li><li>Experience: At least 5 years of experience in monitoring, evaluation, accountability, and learning roles, preferably in the context of humanitarian or development programs.</li><li>Languages: Proficiency in English (written and spoken). Arabic (fluent)</li><li>Others :</li><li>Proficient use of KOBO, MS Word, Excel, and Power BI</li><li>Proficient in producing high quality reports.</li><li>Strong understanding of MEAL principles and humanitarian standards.</li><li>Experience with logical frameworks and Results-Based Management (RBM).</li><li>Strong quantitative and qualitative research skills.</li><li>Experience with Kobo Toolbox, ODK, or similar digital data collection platforms.</li><li>Proficiency in Microsoft Excel, Word, and PowerPoint.</li><li>Proficient in report writing.</li></ul><p>Personal Abilities and Skills</p><ul><li>Demonstrated ability to manage multiple priorities, deadlines, and tasks efficiently.</li><li>Planning, organizing, analyzing, and assessing skills.</li><li>Excellent communication and interaction skills. Teamwork and delegation of tasks.</li><li>Ability to operate in an environment of multiple cultures that require flexibility.</li><li>Time management skills and adherence to narrow deadlines with strong attention to detail.</li></ul><p><br></p>
<p>About ONSUR: International Association for Relief and Development (ONSUR) is a non-governmental organization registered in Turkey , Syria, Jordan, Yemen, Iraq & Lebanon. dealing with Relief and development projects through the empowerment of local communities to ensure a decent life, Founded at 2014. ONSUR works through the main office in Gaziantep province Turkey and execution offices in Syria, Lebanon, Iraq, Yemen, Jordan and Turkey. Location: Yemen POSITION SUMMARY: The Field MEAL Coordinator is responsible for supporting the effective implementation of Monitoring, Evaluation, Accountability, and Learning (MEAL) activities at the field level. The position ensures that MEAL systems, tools, and procedures are properly applied across projects, supporting evidence-based decision-making, quality programming, accountability to affected populations (AAP), and continuous learning. Duties and Responsibilities • Support the development and implementation of project-specific MEAL plans, frameworks, and monitoring systems in coordination with program teams. • Ensure effective coordination and integration of MEAL activities across field locations and projects. • Support the adaptation and roll-out of MEAL tools, guidelines, and procedures at the field level. • Provide technical support to field teams to ensure compliance with organizational MEAL standards and donor requirements. • Coordinate and conduct regular field monitoring visits, including activity monitoring, process monitoring, distribution monitoring, and Post-Intervention Monitoring (PIM). • Support the development and review of data collection tools using digital platforms such as KoboToolbox or other relevant systems. • Conduct field-level data quality checks to ensure accuracy, completeness, consistency, and reliability of information. • Support the implementation and strengthening of the Complaints and Feedback Mechanism (CFM) at the field level. • Monitor feedback trends, support complaint follow-up, and ensure timely referral and response in coordination with relevant teams. • Provide coaching and on-the-job support to field teams on MEAL concepts, tools, data collection methods, and accountability principles. • Support training sessions for staff, community mobilizers, and enumerators on MEAL-related topics. • Adherence to code of conduct, safeguarding policy, and PSEA policy. Reporting any complaints related to safeguarding or misconduct.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: Minimum bachelor s degree in a relevant field (e.g., international development, social sciences, etc.).</li><li>Experience: At least 5 years of experience in monitoring, evaluation, accountability, and learning roles, preferably in the context of humanitarian or development programs.</li><li>Languages: Proficiency in English (written and spoken). Arabic (fluent)</li><li>Others :</li><li>Proficient use of KOBO, MS Word, Excel, and Power BI</li><li>Proficient in producing high quality reports.</li><li>Strong understanding of MEAL principles and humanitarian standards.</li><li>Experience with logical frameworks and Results-Based Management (RBM).</li><li>Strong quantitative and qualitative research skills.</li><li>Experience with Kobo Toolbox, ODK, or similar digital data collection platforms.</li><li>Proficiency in Microsoft Excel, Word, and PowerPoint.</li><li>Proficient in report writing.</li><li>Personal Abilities and Skills</li><li>Demonstrated ability to manage multiple priorities, deadlines, and tasks efficiently.</li><li>Planning, organizing, analyzing, and assessing skills.</li><li>Excellent communication and interaction skills. Teamwork and delegation of tasks.</li><li>Ability to operate in an environment of multiple cultures that require flexibility.</li><li>Time management skills and adherence to narrow deadlines with strong attention to detail.</li></ul>
<p>Key Responsibilities</p><p><br></p><p>1. Engineering and Project Management Support</p><p><br></p><p>Provide engineering and project management support for WFP facilities, premises and infrastructure projects through the application of best practices, innovative technologies and engineering principles.</p><p>Conduct technical assessments and develop evidence-based recommendations to improve the suitability, safety, sustainability, functionality, and operational efficiency of WFP infrastructure.</p><p>Prepare engineering designs, drawings, technical specifications, Bills of Quantities (BoQs), cost estimates and other technical documentation required for structural maintenance, renovation and construction projects.</p><p>Participate in technical and design reviews and recommend practical, innovative and cost-effective engineering solutions for new and existing facilities including the resilience programme-related facilities.</p><p>Support the planning, implementation, monitoring and quality assurance of engineering, rehabilitation, maintenance and construction projects within WFP premises.</p><p>Participate in technical evaluations during procurement processes by developing technical requirements, conducting technical evaluation and analyzing contractors’ and suppliers’ technical proposals.</p><p>Monitor project implementation progress, identify engineering risks and bottlenecks, and recommend corrective and preventive measures to ensure timely and successful project delivery.</p><p>Support the preparation, implementation and technical monitoring of School Feeding infrastructure projects, Food For Assets (FFA) programme, Healthy Kitchens projects and other programme-related engineering activities.</p><p>Prepare technical reports, project updates, engineering analyses and maintain engineering records, databases and documentation to support informed decision-making and reporting requirements.</p><p>Promote environmental sustainability, energy efficiency, climate-resilient practices, and business continuity considerations in engineering solutions and infrastructure projects.</p><p><br></p><p>2. Field Support</p><p><br></p><p>Provide engineering support and technical guidance to field offices across Yemen Country Office on infrastructure, resilience programme-related projects, and engineering-related matters.</p><p>Conduct field missions, site assessments, conditions surveys, and technical inspections to evaluate infrastructure conditions and identify engineering requirements.</p><p>Monitor engineering activities implemented at field locations and provided recommendations to ensure compliance with WFP standards, technical specifications, and operational requirements.</p><p>Coordinate with field offices and relevant stakeholders to facilitate the implementation, monitoring, and reporting of engineering and infrastructures projects.</p><p>Establish and maintain effective working relationships with internal stakeholders, government counterparts, UN agencies, implementing partners and contractors on engineering-related matters.</p><p>Support knowledge-sharing and capacity-building initiatives by providing technical guidance, training, and coaching relevant staff on engineering practices and standards.</p><p><br></p><p>QUALIFICATIONS & EXPERIENCE REQUIRED:</p><p><br></p><p><br></p><p>Education:</p><p><br></p><p>Advanced University degree in Engineering (Civil Engineer) or Architecture from an institution recognized by the ministry of education in Yemen, obtained after a minimum of five years of full-time study in Yemen or abroad.</p><p><br></p><p> </p><p><br></p><p>Experience:</p><p><br></p><p><br></p><p>Total relevant 5 years of experience including minimum 2 years of professional experience in operations and maintenance systems in large scale buildings (12,000 sqm).</p><p>Experience in Contract Management.</p><p>Experience with procurement procedures and practices.</p><p><br></p><p>Knowledge & Skills:</p><p><br></p><p><br></p><p>Demonstrated knowledge of Yemeni legislation and regulations in relation to maintenance and construction planning, management, and implementation.</p><p>Good knowledge of public and UN procurement procedures, international contract formats, and construction management procedures.</p><p>Proficiency in MS Office (Word, Project, Excel, PowerPoint, Outlook).</p><p>Advanced knowledge of AutoCAD is required.</p><p>Working knowledge of facilities management softwares (e.g. Archibus)</p><p>Working knowledge of electrical and mechanical systems.</p><p>Good knowledge of integrated Facility Management systems.</p><p>Ability to communicate and understand technical documents in Arabic and English is required.</p><p>Good technical problem-solving skills.</p><p>Ability to understand and establish priorities and work by objectives.</p><p>Ability to work in a team establish effective working relationships and communicate with internal customers (WFP Yemen) and external counterpart (GHQ MSDE) and people from different nationalities, cultural backgrounds, and competencies.</p><p>Ability to work under stress and work overtime when required.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Advanced University degree in Engineering (Civil Engineer) or Architecture from an institution recognized by the ministry of education in Yemen, obtained after a minimum of five years of full-time study in Yemen or abroad.</p><p>Experience: Total relevant 5 years of experience including minimum 2 years of professional experience in operations and maintenance systems in large scale buildings (12,000 sqm). Experience in Contract Management. Experience with procurement procedures and practices.</p><p>Knowledge & Skills: Demonstrated knowledge of Yemeni legislation and regulations in relation to maintenance and construction planning, management, and implementation. Good knowledge of public and UN procurement procedures, international contract formats, and construction management procedures. Proficiency in MS Office (Word, Project, Excel, PowerPoint, Outlook). Advanced knowledge of AutoCAD is required. Working knowledge of facilities management softwares (e.g. Archibus) Working knowledge of electrical and mechanical systems. Good knowledge of integrated Facility Management systems. Ability to communicate and understand technical documents in Arabic and English is required. Good technical problem-solving skills. Ability to understand and establish priorities and work by objectives. Ability to work in a team establish effective working relationships and communicate with internal customers (WFP Yemen) and external counterpart (GHQ MSDE) and people from different nationalities, cultural backgrounds, and competencies. Ability to work under stress and work overtime when required.</p><p>Languages: English-Arabic.</p>
<p><br></p> <p> <strong>Organizational Context and Scope</strong> </p> <p>Under the overall supervision of the Senior Field and Programmes Coordinator and the direct supervision of the Programme Manager (CCCM & Shelter and Settlements), the National Shelter, Lands and Site Coordination (SLSC) Officer will be responsible and accountable for supporting the smooth implementation of Shelter, Land and Site Coordination (SLSC) programme activities in line with objectives set out in the relevant project documents, the IOM standards and applicable donor requirements and standards. </p> <p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education</strong> </p> <ul> <li>Master s degree in Civil Engineering, Architectural, Mechanical Engineering, or a related field from an accredited academic institution; or, Bachelor s degree in the above fields with two years of relevant professional experience.</li> </ul> <p>Accredited Universities are those listed in the UNESCO World Higher Education Database. </p> <p> <strong>Experience</strong> </p> <p>1- A minimum of two years relevant experience in Shelter and Settlements programming and Cash Based Interventions; </p> <p>2-Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organisations; </p> <p>3- Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; </p> <p>4- Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage; </p> <p>5- Experience in a shelter and settlements projects and contract management as part of the Yemen response is an advantage; </p> <p>6- Experience with supervisory roles for tasks of a similar nature to this assignment; and, </p> <p>7- Experience in programme management, budgeting, reporting and record keeping. </p> <p> <strong>Skills</strong> </p> <ul> <li>In depth knowledge of the broad range of shelter, land and site coordination related subject <br>areas dealt with by the Organization; </li> <li>Proficiency in computer applications (MS Word, Excel, Outlook, PowerPoint, etc.); </li> <li>Demonstrated ability to maintain integrity in performing responsibility assigned; </li> <li> Proactive; independent worker; great team player; fast Learner; IT Literate: Interpersonal skill;</li> <li>Good Communication and negotiation skills; </li> <li> Has administrative and Time Management skills; </li> <li>Must have strong analytical, planning and people management skills; </li> <li>Ability to prepare clear and concise reports; </li> <li> Knowledge of UN and bilateral donor programming; and, </li> <li> Knowledge of financial rules and regulations. </li> </ul> <p> <strong>Languages</strong> </p> <p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). </p> <p>For this position, fluency in English and Arabic is required (oral and written). </p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. </p> <p> <strong>Required Competencies</strong> </p> <p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process. </p> <p> <strong>Values </strong>- all IOM staff members must abide by and demonstrate these five values:</p> <ul> <li> <strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li> <strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li> <strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li> <strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li> <li> <strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p> <strong>Core Competencies</strong> behavioural indicators Level 2</p> <ul> <li> <strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li> <li> <strong>Delivering results</strong>: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li> <li> <strong>Managing and sharing knowledge</strong>: Continuously seeks to learn, share knowledge and innovate.</li> <li> <strong>Accountability</strong>: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li> <li> <strong>Communication</strong>: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li> </ul> <p> <strong>Managerial Competencies</strong> behavioural indicators Level 2, if with direct reports</p> <ul> <li> <strong>Leadership</strong>: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li> <li> <strong>Empowering others</strong>: Creates an enabling environment where staff can contribute their best and develop their potential.</li> <li> <strong>Building Trust</strong>: Promotes shared values and creates an atmosphere of trust and honesty.</li> <li> <strong>Strategic thinking and vision</strong>: Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li> <li> <strong>Humility</strong>: Leads with humility and shows openness to acknowledging own shortcomings. </li> </ul> <p><br></p><ol> </ol><p><strong>Desired Candidate Profile</strong></p><strong>Required Qualifications and Experience</strong> <p> <strong>Education</strong> </p> <ul> <li>Master s degree in Civil Engineering, Architectural, Mechanical Engineering, or a related field from an accredited academic institution; or, Bachelor s degree in the above fields with two years of relevant professional experience.</li> </ul> <p>Accredited Universities are those listed in the UNESCO World Higher Education Database. </p> <p> <strong>Experience</strong> </p> <p>1- A minimum of two years relevant experience in Shelter and Settlements programming and Cash Based Interventions; </p> <p>2-Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organisations; </p> <p>3- Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; </p> <p>4- Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage; </p> <p>5- Experience in a shelter and settlements projects and contract management as part of the Yemen response is an advantage; </p> <p>6- Experience with supervisory roles for tasks of a similar nature to this assignment; and, </p> <p>7- Experience in programme management, budgeting, reporting and record keeping. </p> <p> <strong>Skills</strong> </p> <ul> <li>In depth knowledge of the broad range of shelter, land and site coordination related subject <br>areas dealt with by the Organization; </li> <li>Proficiency in computer applications (MS Word, Excel, Outlook, PowerPoint, etc.); </li> <li>Demonstrated ability to maintain integrity in performing responsibility assigned; </li> <li> Proactive; independent worker; great team player; fast Learner; IT Literate: Interpersonal skill;</li> <li>Good Communication and negotiation skills; </li> <li> Has administrative and Time Management skills; </li> <li>Must have strong analytical, planning and people management skills; </li> <li>Ability to prepare clear and concise reports; </li> <li> Knowledge of UN and bilateral donor programming; and, </li> <li> Knowledge of financial rules and regulations. </li> </ul> <p> <strong>Languages</strong> </p> <p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). </p> <p>For this position, fluency in English and Arabic is required (oral and written). </p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. </p>
<p><br></p> <p> <strong>Organizational Context and Scope</strong> </p> <p>Under the overall supervision of the Senior Programme Coordinator (Protection) and the direct supervision of the Programme Manager (Protection), and in coordination with relevant programme, finance, procurement, logistics, resource management and field teams, the Programme Associate Protection will be responsible and accountable for supporting the effective operational, administrative, financial and procurement activities of Protection Unit across Yemen. The incumbent will contribute to timely project implementation, budget monitoring, procurement follow-up, documentation, reporting support, and compliance with IOM rules, donor requirements and applicable operational procedures.</p> <p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education</strong> </p> <ul> <li> <p>Bachelor s degree in Business Administration, Finance, Accounting, Public Administration, Project Management, Social Sciences or a related field from an accredited academic institution with three years of relevant professional experience; or,</p> </li> <li>High School diploma with five years of relevant professional experience.</li> </ul> <p>Accredited Universities are those listed in the UNESCO World Higher Education Database. </p> <p> <strong>Experience</strong> </p> <ul> <li> <p>Experience in administration, finance, procurement, logistics, project operations or programme support, preferably within the UN system, an international organisation or a humanitarian context;</p> </li> <li> <p>Experience in budget monitoring, expenditure tracking, payment processing, procurement follow-up and financial documentation;</p> </li> <li> <p>Experience coordinating with finance, procurement, logistics, field teams, partners and programme staff to support timely implementation of project activities;</p> </li> <li> <p>Experience maintaining accurate filing systems, audit documentation, project closure files and supporting records for donor-funded programmes; and,</p> </li> <li> <p> Experience supporting emergency or field-based humanitarian operations is an advantage. </p> <p> </p> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li> <p>Demonstrated ability to work under pressure, prioritise competing tasks, meet deadlines and maintain discretion in sensitive operational environments;</p> </li> <li> <p>Strong knowledge of administrative, financial, procurement and operational support procedures in humanitarian or development programmes;</p> </li> <li> <p>Ability to monitor budgets, track expenditures, identify financial variances and prepare accurate operational updates;</p> </li> <li> <p>Sound understanding of confidentiality, data protection, accountability and protection-sensitive handling of beneficiary-related documentation;</p> </li> <li> <p>Ability to coordinate effectively with internal support units, field offices, partners and service providers to resolve operational bottlenecks;</p> </li> <li> <p>Good command of Microsoft Office applications, particularly Excel, Word and Outlook; </p> </li> <li> <p>Good knowledge and experience with WAVE/ ORACLE system;</p> </li> <li> <p>Ability to prepare clear financial, administrative and operational trackers, summaries and updates for management review; and,</p> </li> <li> <p>Knowledge of donor-funded project implementation, procurement planning, payment processing, filing systems and audit preparedness.</p> <p> </p> </li> </ul> <p> <strong>Languages</strong> </p> <p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).</p> <p>For this position, fluency in English and Arabic is required (oral and written).</p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p> <strong>Required Competencies</strong> </p> <p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p> <p> <strong>Values </strong>- all IOM staff members must abide by and demonstrate these five values:</p> <ul> <li> <strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li> <strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li> <strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li> <strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li> <li> <strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p> <strong>Core Competencies</strong> behavioural indicators Level 1</p> <ul> <li> <strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li> <li> <strong>Delivering results</strong>: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li> <li> <strong>Managing and sharing knowledge</strong>: Continuously seeks to learn, share knowledge and innovate.</li> <li> <strong>Accountability</strong>: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li> <li> <strong>Communication</strong>: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li> </ul> <p> <strong>Managerial Competencies</strong> behavioural indicators Level 2, if with direct reports</p> <ul> <li> <strong>Leadership</strong>: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li> <li> <strong>Empowering others</strong>: Creates an enabling environment where staff can contribute their best and develop their potential.</li> <li> <strong>Building Trust</strong>: Promotes shared values and creates an atmosphere of trust and honesty.</li> <li> <strong>Strategic thinking and vision</strong>: Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li> <li> <strong>Humility</strong>: Leads with humility and shows openness to acknowledging own shortcomings. </li> </ul> <p><br></p><ol> </ol><p><strong>Desired Candidate Profile</strong></p><h4>Required Qualifications and Experience</h4><p><strong>Education</strong></p><ul><li><p>Bachelor s degree in Business Administration, Finance, Accounting, Public Administration, Project Management, Social Sciences or a related field from an accredited academic institution with three years of relevant professional experience; or,</p></li><li>High School diploma with five years of relevant professional experience.</li></ul><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p><strong>Experience</strong></p><ul><li><p>Experience in administration, finance, procurement, logistics, project operations or programme support, preferably within the UN system, an international organisation or a humanitarian context;</p></li><li><p>Experience in budget monitoring, expenditure tracking, payment processing, procurement follow-up and financial documentation;</p></li><li><p>Experience coordinating with finance, procurement, logistics, field teams, partners and programme staff to support timely implementation of project activities;</p></li><li><p>Experience maintaining accurate filing systems, audit documentation, project closure files and supporting records for donor-funded programmes; and,</p></li><li><p> Experience supporting emergency or field-based humanitarian operations is an advantage.</p><p></p></li></ul><p><strong>Skills</strong></p><ul><li><p>Demonstrated ability to work under pressure, prioritise competing tasks, meet deadlines and maintain discretion in sensitive operational environments;</p></li><li><p>Strong knowledge of administrative, financial, procurement and operational support procedures in humanitarian or development programmes;</p></li><li><p>Ability to monitor budgets, track expenditures, identify financial variances and prepare accurate operational updates;</p></li><li><p>Sound understanding of confidentiality, data protection, accountability and protection-sensitive handling of beneficiary-related documentation;</p></li><li><p>Ability to coordinate effectively with internal support units, field offices, partners and service providers to resolve operational bottlenecks;</p></li><li><p>Good command of Microsoft Office applications, particularly Excel, Word and Outlook; </p></li><li><p>Good knowledge and experience with WAVE/ ORACLE system;</p></li><li><p>Ability to prepare clear financial, administrative and operational trackers, summaries and updates for management review; and,</p></li><li><p>Knowledge of donor-funded project implementation, procurement planning, payment processing, filing systems and audit preparedness.</p><p></p></li></ul><p><strong>Languages</strong></p><p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).</p><p>For this position, fluency in English and Arabic is required (oral and written).</p><p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p>
<p>The Community Feedback Mechanism is a key component of NRC s commitment to Accountability to Affected Populations (AAP), ensuring that communities can safely provide feedback, ask questions, and raise concerns about NRC programmes and services. Through accessible and trusted communication channels, the CFM supports transparent dialogue between NRC and communities, strengthens programme quality, and promotes safeguarding and ethical conduct. The CFM Technical Assistant supports the implementation of these mechanisms by facilitating the safe collection, documentation, and follow-up of feedback, while helping ensure that community voices inform programme improvements and organisational learning</p> <p> <span> </span> <span>The following are examples and can be adapted (i.e. irrelevant ones may be removed and others can be added). It is recommended to maintain a maximum of 10 generic professional competencies in the list.</span> </p> <p> </p> <ul> <li> <p> <span>1 to 2 year of relevant experience in accountability, MEAL, community engagement, or protection.</span> </p> </li> <li> <p> <span>Bachelor s Degree or relevant vocational training. </span> </p> </li> <li> <p> <span>Knowledge of CEA, PSEA, child safeguarding, and the Core Humanitarian Standard (CHS).</span> </p> </li> <li> <p> <span>Good spoken and written English.</span> </p> </li> <li> <p> <span>Proficiency in Microsoft Office standard applications (Word, Excel, PowerPoint, Outlook) is required; experience with Microsoft 365 collaboration tools (e.g., SharePoint, Teams, OneDrive, Planner) is an advantage.</span> </p> </li> </ul> <div> <p> <span> <strong>Behavioural Competencies</strong> </span> </p> </div> <ul> <li> <p> <span>Handling insecure environment</span> </p> </li> <li> <p> <span>Working with people</span> </p> </li> <li> <p> <span>Communication with impact and respect</span> </p> </li> <li> <p> <span>Analysing</span> </p> </li> <li> <p> <span>Coping with Change</span> </p> </li> </ul> <p> <span>The CFM Technical Assistant provides frontline support to NRC s Community Feedback Mechanism (CFM) at Country Office (CO) or Area Office (AO) level. The role oversees contextually appropriate feedback channels, such as phone hotlines, ensuring that community feedback is collected, recorded, and forwarded safely and ethically in line with the global CFM Handbook guidelines. The Assistant also supports community awareness-raising and reporting, playing a key role in ensuring NRC s feedback system is safe, accessible, trusted, and responsive to the needs of affected people. The position will focus on implementing the position responsibilities for NRC s cash programmes. </span> </p> <div> <p> <span> <strong>Generic Responsibilities</strong> </span> </p> </div> <ol> <li> <p> <span>Receive, record, process and respond to community feedback received through NRC s channels (hotlines, boxes, helpdesks, digital systems).</span> </p> </li> <li> <p> <span>Enter, maintain and clean feedback data in NRC s CFM data management system.</span> </p> </li> <li> <p> <span>Ensure confidentiality, accuracy, and ethical handling of feedback, especially sensitive feedback, per NRC CFM Handbook guidelines.</span> </p> </li> <li> <p> <span>Provide accurate and timely information to project participants about NRC s services, as well as responses to other frequently asked questions, as available. </span> </p> </li> <li> <p> <span>Support referrals and follow-up with relevant programme or support staff both within NRC and externally.</span> </p> </li> <li> <p> <span>Monitor and track feedback to ensure timely closure, document all actions taken, and follow up with the feedback provider as needed.</span> </p> </li> <li> <p> <span>Support filing, archiving, and preparation of CFM reports.</span> </p> </li> <li> <p> <span>Support </span> <span>awareness sessions with communities and staff on NRC s CFM approach</span> <span>, service mapping and NRC representation in relevant external CEA coordination forums.</span> </p> </li> <li> <p> <span>Compliance and adherence to NRC policies, guidance, and procedures, and a specific responsibility for the CFM policies (CEA, Safeguarding, Speak-Up), CFM Handbook, and procedures.</span> </p> <span> </span> <p> </p> <p> <span> <strong>Specific Responsibilities</strong> </span> </p> </li> </ol> <ul> <li> <p> <span>Answer hotline calls, emails or social media/SMS messages and document feedback in real time.</span> </p> </li> <li> <p> <span>Collect and record feedback from community-based channels (boxes, desks, outreach sessions).</span> </p> </li> <li> <p> <span>Translate and support communication with community members when required.</span> </p> </li> <li> <p> <span>Conduct spot checks on feedback mechanisms to ensure accessibility and inclusiveness.</span> </p> </li> <li> <p> <span>Securely file, archive, and manage CFM records.</span> </p> </li> <li> <p> <span>Support logistics for CFM trainings and community sensitisation activities.</span> </p> </li> <li> <p> <span>Monitor and forward non-sensitive feedback to relevant programme teams or externally for follow up.</span> </p> </li> <li> <p> <span>Forward sensitive feedback immediately to relevant entities responsible for safe handling, e.g. to Speak Up for alleged misconduct, protection actors for protection reports, or HSS for health and safety incidents. </span> </p> </li> <li> <p> <span>Share field-level observations on accessibility, challenges, and good practices in feedback handling.</span> </p> </li> <li> <p> <span>Carry out any other tasks relevant to the function and the position as delegated by the line manager.</span> </p> </li> </ul> <div> <p> </p> <p> <span> <strong>Critical Interfaces</strong> </span> </p> </div> <p>Programme teams</p> <p>Assign feedback, referrals (for new services), programme adaptation, learning and reporting.</p> <p> </p> <p>MEAL teams</p> <p>Use of CFM data for monitoring, learning, triangulation and outcome measurement.</p> <p> </p> <p>Community leaders and project participants </p> <p> </p> <p>Awareness raising and ensuring accessibility of channels. </p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Wir sind Reckitt <br></span><p>Heimat der weltweit beliebtesten und vertrauenswürdigsten Marken für Hygiene, Gesundheit und Ernährung. Unser Antrieb definiert, warum wir existieren: zu schützen, zu heilen und zu pflegen - im unermüdlichen Streben nach einer saubereren, gesünderen Welt. Wir sind ein globales Team, das durch diesen Antrieb vereint ist. Unterstütze uns in unserem Ziel, dass der Zugang zu Hygiene, der gesundheitlichen Versorgung und gesunder Ernährung kein Privileg, sondern ein Grundrecht für jeden Menschen ist.</p><br><br><br>Research & Development <br><p>In der Forschung und Entwicklung arbeiten hochqualifizierte Wissenschaftler:innen, Ingenieur:innen, Mediziner:innen, Kliniker:innen und Zulassungsexpert:innen an einer saubereren und gesünderen Welt. Mit neun Kompetenzzentren suchen wir ständig nach neuen Möglichkeiten, indem wir die Wissenschaft, unser unternehmerisches Gespür und unsere unerschrockene Innovationskraft nutzen, um unser bestehendes Portfolio zu entwickeln und zu verbessern, ohne dabei Kompromisse bei Qualität und Leistung einzugehen.</p><br>
<p>Wir tun immer das Richtige, indem wir verantwortungsbewusst und integer handeln, indem wir die gesetzlichen Vorschriften auf der ganzen Welt einhalten und gleichzeitig sicherstellen, dass unsere Produkte für unsere Verbraucher:innen sicher sind und die höchste Qualität aufweisen.</p><br>
<p>Aufgrund der Größe unseres Unternehmens hast du die Möglichkeit, in verschiedenen Funktionen innerhalb der R&D zu lernen und zu arbeiten, so dass du verschiedene Disziplinen, Teams und Umgebungen kennenlernen kannst. Außerdem hast du Zugang zu unserer R&D Academy, die dazu dient, unser Team weiterzuentwickeln und dir die Möglichkeit zu geben, in unserem großartigen Unternehmen zu wachsen.</p><br><br><br>Über die Rolle <br>Als <strong>Laborhilfe (m/w/d) </strong>unterstützt du unsere Forschungs- und Entwicklungsabteilung am Standort Heidelberg. Du bereitest Proben vor, führst Laborprüfungen durch und sorgst dafür, dass unsere Tests zuverlässig und sorgfältig dokumentiert und ausgeführt werden. Deine Arbeit trägt direkt dazu bei, die Qualität unserer Produkte weiterzuentwickeln.<br> <em>Die Stelle ist auf 2 Jahre befristet (Entfristung wird angestrebt).</em><br> Auch geeignet für Quereinsteiger:innen!<br><br><br>Deine Aufgaben <br><ul>
<li>Durchführen von Labor‑ und Produkttests nach Anleitung</li>
<li>Vorbereiten, Herstellen und Prüfen von Proben (Lebensmittel) für interne Tests</li>
<li>Dokumentation der Arbeitsschritte und Testergebnisse sowie Mitwirken bei der Materialverwaltung</li>
<li>Bedienung, Pflege und Grundwartung der Laborausstattung</li>
</ul><br><br>Die Erfahrung, die wir suchen <br><ul>
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Eine Ausbildung <strong>oder</strong> praktische Berufserfahrung im Labor (auch geeignet für Quereinsteiger:innen)<br>
</li>
<li>Idealerweise Erfahrung in der Zubereitung von Lebensmitteln bzw. von verschiedenen Speisen</li>
<li>Sorgfältige und zuverlässige Arbeitsweise</li>
<li>
Gute Deutschkenntnisse (Englischkenntnisse sind von Vorteil, aber kein Muss)<br>
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Kenntnisse im Umgang mit Laborgeräten und Verständnis für Sicherheitsvorschriften – oder die Bereitschaft, dies zu erlernen<br>
</li>
<li>
Grundkenntnisse am Computer (z. B. Word, Excel)<br>
</li>
</ul><br><br>Fähigkeiten, die dir helfen erfolgreich zu sein <br>
Sorgfältige, zuverlässige und verantwortungsbewusste Arbeitsweise; Freude an praktischen Tätigkeiten und Arbeiten im Team; Respektvolle und klare Kommunikation; Organisationstalent und Blick für Ordnung und Sauberkeit; Bereitschaft, neue Methoden und Abläufe zu lernen<br>
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<br><br>Was wir bieten <br><p>In Zusammenarbeit mit unseren vier globalen Employee Resource Groups unterstützen wir unsere Mitarbeitenden bei jedem Schritt auf ihrem Karriereweg und helfen ihnen, auf ihre eigene Weise erfolgreich zu sein.</p><br>
<p>Wir investieren in das Wohlergehen unserer Mitarbeitenden durch Leistungen für Eltern, ein Employee Assistance Program zur Förderung der psychischen Gesundheit und eine Lebensversicherung für alle Mitarbeitenden weltweit. Wir verfügen über eine Reihe weiterer Leistungen, die dem lokalen Markt entsprechen. Durch unsere globalen Aktienpläne bieten wir die Möglichkeit, zu sparen und an den potenziellen zukünftigen Erfolgen von Reckitt teilzuhaben. Für qualifizierte Positionen bieten wir auch kurzfristige Anreize, um deine Arbeit anzuerkennen, zu würdigen und zu belohnen, wenn die Ergebnisse hervorragend sind. Die Vergütung entspricht der Philosophie von Reckitt, Leistung zu belohnen.</p><br><br><br>Equality <br><p>Wir wissen, dass großartige Menschen nicht immer alle Kriterien erfüllen. Deshalb stellen wir nicht nur nach Erfahrung, sondern auch nach Potenzial ein. Auch wenn du nicht alle Punkte der Stellenbeschreibung erfüllst, möchten wir von dir hören, wenn du das Gefühl hast, dass diese Stelle und unser Unternehmen gut zu dir passen.</p><br>
<p>Die Möglichkeit, sich frei entfalten zu können, liegt in unserer DNA. Unser dynamisches Arbeitsumfeld bietet dir den Raum, als Individuum zu wachsen und in agilen Teams zu arbeiten. Du möchtest etwas bewegen? Dann werde jetzt Teil des internationalen Reckitt Teams, das Diversity & Inclusion lebt und Chancengleichheit - unabhängig von Alter, Herkunft, sexueller Identität, Behinderung oder Weltanschauung - fördert.</p><br><br><br><br>
</div>
<p><strong><br></strong></p> <br> <p> <strong>Tasks to be performed under this contract</strong> </p> <ul> <li> <p> Analyse and visualize complex DTM and other data to support the production of engaging and actionable reports and information products. </p> </li> <li> <p> Contribute to the design and development of regular reports and information products, including, but not limited to, the analytical and statistical reports, displacement profiles, maps and other relevant products. </p> </li> <li> <p> Closely coordinate with the Global DTM Analytical, Knowledge and Output (AKO) unit to facilitate alignment of all outputs with global DTM Standards. </p> </li> <li> <p> Identify and coordinate additional analyses (e.g. cross-tabulations) and data visualisations (e.g. GIS products) in close collaboration with the Information Management (IM) and Geographic Information Systems (GIS) Officers. </p> </li> <li> <p> Organise appropriate dissemination products and presentations that highlight key findings, definitions, and trends that are relevant to evidence-based programming among humanitarian as well as recovery and durable solutions response actors. </p> </li> <li> <p> Research, analyse, draft and format internal and external programme reports and documents. Proof-read documents, attend meetings, take meeting minutes, and provide administrative support as requested by the supervisor. </p> </li> <li> <p> Conduct research to support survey design, assessment preparation, and report development. </p> </li> <li> <p> Liaise with relevant authorities, United Nations (UN) agencies, Non-Governmental Organisations (NGOs), think tanks, government authorities, and other stakeholders on DTM and reporting matters, and participate in relevant meetings. </p> </li> <li> <p> Support the role and functions of the data and DTM programme within cluster activities. </p> </li> <li> <p> Supervise staff with the reporting role, including through facilitation of on the job training, task setting, and regular performance evaluation </p> </li> <li> <p> Perform any other such duties assigned by direct supervisor. </p> </li> </ul> <strong>Performance indicators for the evaluation of results</strong> <p> Timely delivery of analytical reports and DTM information products. </p> <p> Quality, accuracy and relevance of data analysis and visualization. </p> <p> Compliance with global DTM standards and quality-assurance requirements. </p> <p> Usefulness and dissemination of analytical findings for evidence-based programming. </p> <p> Effective research, stakeholder coordination and participation in cluster activities. </p> <p> Effective supervision, coaching and performance management of reporting staff. </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education</strong> </p> <ul> <li> Master s degree in data science, Geography, Business Administration, International Relations, Political Science, Communications, Information Management, Computer Science or a related field from an accredited academic institution with two years of relevant professional experience; or </li> <li> University degree in the above fields with four years of relevant professional experience. </li> </ul> <p> <strong>Experience</strong> </p> <ul> <li> <p> Experience working in international organizations and the humanitarian community is welcome, especially experience in applied research programmes such as the Displacement Tracking Matrix or similarExperience in working with publication software (e.g. InDesign, Microsoft Publisher) and data visualization software (e.g. PowerBI, Tableau) would be a distinct advantage; </p> </li> <li> <p> Experience with large scale data collection efforts in development or humanitarian contexts would be a distinct advantage; </p> </li> <li> <p> Experience in relevant issues such as migration, displacement, and humanitarian assistance would be an asset; </p> </li> <li> <p> Experience in writing technical documents, translating/planning specifications to technical briefs for data capture/analysis, and compiling diverse datasets; </p> </li> <li> <p> Strong computer background, including experience with relational databases, Microsoft applications, spreadsheets, and word processing. </p> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li> <p> Statistical analysis (STATA, SPSS, etc) skills are highly desirable; </p> </li> <li> <p> Ability to work with graphical softwares (e.g. Microsoft Powerpoint, Adobe Illustrator, Adobe InDesign) is welcome; </p> </li> <li> <p> Data collection, research, and report writing skills are required; </p> </li> <li> <p> Excellent writing skills in English are required, knowledge in Arabic is an advantage; </p> </li> <li> <p> High level of attention to detail is required. </p> <p> </p> </li> </ul> <p> <strong>Languages</strong> </p> <p>For this consultancy, for all applicants, fluency in English is required (oral and written).</p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p> <strong>Required Competencies</strong> </p> <p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p> <p> <strong>Values </strong>- all IOM staff members must abide by and demonstrate these five values:</p> <ul> <li> <strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li> <strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li> <strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li> <strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li> <li> <strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p> <strong>Core Competencies</strong> behavioural indicators</p> <ul> <li> <strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li> <li> <strong>Delivering results</strong>: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li> <li> <strong>Managing and sharing knowledge</strong>: Continuously seeks to learn, share knowledge and innovate.</li> <li> <strong>Accountability</strong>: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li> <li> <strong>Communication</strong>: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li> </ul>
<p><br></p><p>General context of the project While the armed conflict entered its 12th year, Yemen remains one of the largest humanitarian crisis. The country s deteriorating economy, the protracted conflict and crumbling basic services are exacerbating humanitarian needs across the country. Meanwhile, climate shocks, increased regional tensions and chronic underfunding of critical humanitarian sectors are further worsening people s vulnerability and suffering. Four years since the UN- brokered truce, international non-governmental organizations (INGOs) operating in Yemen warn that humanitarian conditions are more fragile than at any point since the peak years of the response. Over 22.2 million people 1 continue to face dire humanitarian conditions, struggling to meet basic needs and access essential services amid protracted crisis, economic deterioration, aid cuts, displacement and climate-related shocks. Furthermore, the escalating conflict in the Middle East and the wider region threatens to exacerbate the dire economic situation and could trigger a resumption of large-scale armed conflict within Yemen. These regional shifts risk disrupting vital humanitarian and commercial supply chains and inflating the cost of essential goods. INTERSOS, in collaboration with local partners, has been providing essential health, nutrition, protection, water and sanitation, as well as livelihoods support for the vulnerable people across Yemen since 2008. While INTERSOS operational presence has been impacted by the signficant funding downsize in the last few years, the integrated programming serving the most vulnerable communities (IDPs, migrants, people at hightened protection risks) continues providing essential lifesaving aid.</p><p>General purpose of the position Support the Head of Mission in the development, definition and management of the mission program in accordance with INTERSOS strategies, plans and policies. Lead the development of new concept notes and project proposals in collaboration with the Regional Programme Coordinator and Senior Management Team. Supervise, coordinate and provide quality support to Project Managers/Program Managers in order to develop and implement the program in the mission.</p><p>Main responsibilities and tasks:</p><p>Country Strategy & Portfolio Development</p><p>Co-Lead the formulation, adaptation, and execution of the INTERSOS Yemen Country Strategy in line with global organizational goals, values, and localized humanitarian needs.</p><p>Active member of the SMT, working alongside the HoM to define organizational vision, set programme targets, and improve operational performance.</p><p>Conduct continuous context analysis (humanitarian needs, socio-economic dynamics, donor trends) to design innovative, integrated programming, and lead assessments for rapid response or portfolio scale-up.</p><p>Lead the design and writing of high-quality proposals and concept notes in close collaboration with Technical Coordinators and Specialists, Finance, HR and Logistics teams.</p><p>Lead the roll-out of the mission s Localization Strategy, ensuring strategic oversight, capacity assessments, and sub-grant compliance for local partners.</p><p>Grants & Fundraising Management</p><p>Alongside the HoM, proactively identify funding opportunities, analyze donor guidelines/priorities, and oversee the mission s grant pipeline to ensure sustainable growth.</p><p>In coordination with Project/Programme Managers, support the preparation and conduct of project kick-off meetings, grant agreement reviews, and partner capacity assessments.</p><p>Take full responsibility, with support from the regional office, for all reporting processes, from programme data to ensuring strict compliance with grant contract provisions and donors guidelines.</p><p>Programme Management</p><p>Oversee the coherence, alignment, and execution of the entire Yemen programme portfolio, ensuring targets, work plans, and quality standards are met.</p><p>Guide and directly support Project/Programme Managers through all phases of Project Cycle Management, including regular field visits and project milestone reviews (kick-off, mid-term, and end-of-project reviews).</p><p>Monitor the level of progress achieved by each project. Supervise, plan, monitor, evaluate and ensure the quality of work and the achievement of high standards in terms of design, implementation and evaluation.</p><p>Together with the HoM, PMs and Country Finance Coordinator, ensure adequate resource provisioning, review monthly financial expenditure reports, and lead budget or programme revisions as required.</p><p>Quality Control & MEAL</p><p>In collaboration with the MEAL Manager, establish quality control mechanisms, oversee indicator tracking, and provide monthly supervision and feedback on the Project Appraisal Tool (PAT).</p><p>Oversee and support continuous improvement of programme quality standards, exploring innovative solutions to maximize impact on the ground.</p><p>Guarantee that internal management software (IMP) sections and grant compliance standards are routinely updated and adhered to across all projects.</p><p>Representation, Partnerships & Advocacy</p><p>Alongside the HoM, represent INTERSOS in high-level donor meetings, national cluster coordination forums, inter-agency working groups, and with relevant authorities.</p><p>Establish and maintain strong, transparent relationships with local partners, authorities, institutional donors, and international stakeholders.</p><p>Contribute to the mission s advocacy strategy and act on behalf of the HoM when required.</p><p>People Management</p><p>Lead, supervise, and mentor all line managed staff and provide them with daily oversight, regular communication, and performance appraisals (IRP).</p><p>Identify training needs, deliver coaching in project management and grant compliance, and promote continuous professional growth within the programme team.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>BA in International Affairs, Development, International Political Economy or other relevant field</p><p>Minimum 5 years experience in humanitarian contexts</p><p>Ability to manage large team</p><p>Strong knowledge of proposal development and financial management</p><p>Experience working with major grants and international donors</p><p>Desirable experience in managing integrated projects</p><p>Essential computer literacy (word, excel and internet)</p><p>Excellent written and spoken English (essential); Arabic language skills (desirable context-specific asset).</p><p>Good organizational and planning skills</p><p>Leadership, team management and cooperation</p><p>Behavioral flexibility</p><p>Negotiation skills and decision-making skills</p><p>Diplomatic, interpersonal and good communication skills</p><p>Ability to take initiative and work independently</p><p>Understanding of humanitarian operations principles, standards and best practices</p><p>Commitment to INTERSOS principles</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p><strong>1. Office/Unit/Project Description </strong></p><br> <p>UNDP Yemen operates in one of the world’s most complex and protracted crises, where overlapping challenges of conflict, governance, and climate change create deep vulnerabilities for communities across the country. The Country Office’s Climate Change, Water, Energy, and Environment (CCWEE) portfolio is a core pillar of UNDP’s programming, focused on restoring essential services, strengthening local governance, and improving livelihoods through climate-resilient, inclusive, and sustainable development solutions. The portfolio works closely with national and local partners to implement integrated interventions across water, agriculture, energy, and institutional strengthening to address the interlinked drivers of fragility, inequality, and environmental degradation.</p><br> <p>In this context, the <i>Integrated Water Resources Management for Enhanced Resilience in Yemen (IWRM-ERA)</i> Project, funded by KfW, aims to strengthen climate resilience and improve water resources management in targeted areas of Taiz and Lahj governorates. The project supports sustainable water management, watershed rehabilitation, community engagement, and climate-resilient livelihoods to improve water security and enhance resilience to climate change.</p><br> <p>Furthermore, this position will also provide targeted cross-support to communication and visibility activities for other strategic initiatives under the broader CCWEE portfolio (including GEF, GCF, and other bilateral donors), ensuring unified thematic messaging.</p><br> <p>To enhance project visibility, stakeholder engagement, knowledge sharing, and advocacy, UNDP seeks a Communications Analyst to lead the development and implementation of communications and outreach activities.</p><br> <p>The Communications Analyst reports directly to one of the Project Managers, while maintaining a direct strategic and operational matrix reporting line to the CCWEE Team Leader to facilitate portfolio-wide thematic synergy.</p><br> <p><strong>2. Scope of Work </strong></p><br> <p><strong>1-Ensure effective management of communications activities for the CCWEE Portfolio</strong></p><br> <ul> <li>Chart and oversee the implementation of daily communications activities across all CCWEE projects.</li> <li>Draft and publish success stories, articles, press releases and other publications to highlight the portfolio’s achievements and impact.</li> <li>Coordinate with project teams to develop social media posts, infographics and multimedia content reflecting CCWEE achievements and lessons learned.</li> <li>Ensure timely updates of portfolio and project fact sheets, website pages, newsletters and other outreach materials.</li> <li>Work with implementing partners and project Responsible Parties to generate content (text, photos, video) that aligns with UNDP guidelines and narrative.</li> <li>Provide communications advice to project teams to maximize visibility and ensure consistency.</li> <li>Support and contribute to the Country Office’s overall communications priorities and campaigns, ensuring CCWEE activities are integrated into corporate messaging as needed</li> </ul> <p><strong>2- Ensure implementation of strategic communications plan</strong></p><br> <ul> <li>Develop and implement a comprehensive Strategic Communications Plan for the CCWEE portfolio, targeting key audiences (e.g. government stakeholders, donors, communities, media).</li> <li>Lead the production of communications materials and donor-facing products (e.g. brochures, reports, presentations), including managing photo and video documentation. This involves procuring and coordinating photographers, videographers and designers to create assets for use by regional and HQ partners. For example, similar roles have handled procurement and deployment of consultants to produce photos, videos, animations and other communications products.</li> <li>Coordinate closely with the UNDP Yemen Communications & Advocacy Team to ensure that CCWEE messaging and outreach activities align with the Country Office’s communications strategy and UNDP branding.</li> <li>Emphasize CCWEE’s development and resilience work – not just humanitarian relief – helping to shift the narrative towards long-term solutions for climate, water and environmental challenges.</li> </ul> <p><strong>3- Promote advocacy and communications campaigns</strong></p><br> <ul> <li>Design and roll out innovative advocacy and awareness campaigns linked to CCWEE priorities (e.g. water conservation, renewable energy, biodiversity). This includes social media campaigns timed to international observances (Climate Week, World Water Day, etc.), policy dialogue events, and project launches.</li> <li>Plan and execute national-level advocacy initiatives to promote CCWEE themes and influence public and stakeholder understanding. Campaigns should engage diverse media channels and community networks.</li> <li>Develop creative content (videos, photo essays, blog series) to increase engagement. For example, the Analyst will “produce information and communications products (e.g. press releases, articles, speeches, stories, blogs, fact sheets, etc.), including proposing topics, collecting information from the field, audience targeting, writing and editing content.</li> </ul> <p><strong>4- Ensure donor relations and reporting </strong></p><br> <ul> <li>Regularly update donors on communications activities and work directly with communication focal points on planning, requirements and operational requirements.</li> <li>Assist the team in the editing and formatting of official project reports.</li> <li>Review and polish written content produced by the portfolio to enhance coherence, tone, and readability in line with UNDP standards.</li> </ul> <p><strong>5- Ensure editorial support and quality control and support knowledge sharing </strong></p><br> <ul> <li>Assist CCWEE teams by editing and formatting official reports, concept notes and policy briefs to ensure clarity, coherence and alignment with UNDP standards.</li> <li>Review and edit written content (in English and/or Arabic) produced by the portfolio, enhancing tone, style and accuracy. All materials must be consistent with UNDP’s corporate guidelines and narrative.</li> <li>Maintain an organized archive of CCWEE communications outputs (photos, videos, articles, social media posts) for reference and reuse</li> <li> <p>Make sound contributions to knowledge networks and communities of practice. Support compiling and systematizing project knowledge, products and tools as well as their wide distribution to partners. </p><br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the office and the organization.</p><br></li> </ul> <p>3<strong>. Competencies </strong></p><br> <i><strong>Core</strong></i> <br> <strong>Achieve Results:</strong> LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline <br> <strong>Think Innovatively:</strong> LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements <br> <strong>Learn Continuously:</strong> LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback <br> <strong>Adapt with Agility:</strong> LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible <br> <strong>Act with Determination: </strong> LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident <br> <strong>Engage and Partner:</strong> LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships <br> <strong>Enable Diversity and Inclusion:</strong> LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination <br> <p><i><strong> Cross-Functional & Technical competencies: </strong></i></p><br> <i><strong>Cross-Functional & Technical competencies</strong></i> <br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <strong>Business Development</strong> Knowledge Facilitation <p> Ability to animate individuals and groups, internally</p><br> <p>and externally, and to design and facilitate</p><br> <p>activities, to share and exchange knowledge,</p><br> <p>information and ideas. Knowledge of tools and</p><br> <p>approaches to stimulate active participation,</p><br> <p>contribution, and exchange</p><br> <br> <strong>Business Management</strong> Project Management Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals. <br> <strong>Business Management</strong> Communication <p>Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience </p><br> <p>Ability to manage communications internally and externally, through media, social media, and other appropriate channels</p><br> <br> <strong>Partnership Management</strong> Relationship Management Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding <br> <strong>Communications </strong> Media relations <p>Ability to develop media relations</p><br> <p>across all aspects of media work</p><br> <p>including relationships with media</p><br> <p>and</p><br> <p>preparing media materials such as</p><br> <p>messages</p><br> <br> <p><strong>4.</strong> <strong>Minimum Qualifications </strong></p><br> <strong>Min. Education requirements</strong> <p>Advanced university degree (master’s degree or equivalent) in Communications, Journalism, Public Relations, Social Sciences or a related field is required. Or </p><br> <p>A first-level university degree (bachelor’s degree)in the areas stated above in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. </p><br> <br> <p><strong>Min. years of relevant work experience </strong></p><br> <p>Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. </p><br> <p>Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in mass communications, media, journalism, tv/radio/electronic media</p><br> <br> <strong>Desired skills in addition to the competencies covered in the Competencies section</strong> <ul> <li>Proven ability to produce clear, concise written and visual information products (e.g., press releases, success stories, social media content).</li> <li>Experience in utilizing computers, standard office software packages (MS Word, Excel, PowerPoint), and managing web-based content systems.</li> <li>Experience working in communications or advocacy for UN/UNDP, international organisations, or prominent international NGOs (INGOs) in an emergency or conflict environment.</li> <li>Experience managing national advocacy campaigns and coordinating the production of video, photo, and other multimedia products.</li> <li>Experience working in politically complex environments and coordinating with partners on highly sensitive environmental or social issues.</li> <li>Experience in excellent editing, report writing, and formatting skills for donor-facing documents.</li> </ul> <br> <strong>Required Language(s) </strong> Fluent in English and Arabic Is required. <br> <strong>Professional Certificates</strong> N/A <br> <p><strong>5. The following documents shall be required from the applicants:</strong></p><br> <ol> <li><strong>Personal CV or P11</strong>, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.</li> <li>A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.</li> <li>Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns, or other materials.</li> </ol> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <b>I.Position Information</b> <br> <p>Job Title: Travel Associate Department: UNDP Yemen</p><br> <p>Reports to: TeamLeader – Service</p><br> <p>Center</p><br> <p>Grade Level: G6 Bureau: RBAS Direct Reports: Travel Assistant </p><br> <p>Position Number: 00133184</p><br> <p>Position designation:</p><br> <p>with no mobility requirement</p><br> <p>Duty Station: Aden, Yemen </p><br> <br> <p>Career Track: General Services </p><br> <p>Career Stream: Corporate Operations – General Administration </p><br> <p>Contract Modality: FTALocal</p><br> <p>Contract Duration: <u>1 year extendable </u></p><br> <br> <br> <b>II.Background and Organizational Context</b> <br> <p> UNDP’s mission as part of the UN system is to achieve sustainable development and fight poverty wherever it is </p><br> <p>greatest. This requires the very best of us, world-class collaboration, innovative thinking, resilient-based strategies, </p><br> <p>and continuous learning. UNDP’s competitive advantage as a development partner of choice comes from having the </p><br> <p>trust of developing countries, owing to our impartial character, transparency, and longstanding presence and </p><br> <p>commitment to the poorest and most vulnerable. We offer opportunities to make a lasting difference to the more than </p><br> <p>170 countries where we commit our support and expertise. </p><br> <p>With a focus at the community-level, and working with key implementing partners, UNDP in Yemen aims to</p><br> <p>restore livelihoods – as well as social cohesion and security – to create the necessary conditions for resilience </p><br> <p>and a post-conflict Yemen. Our current priorities are: (a) supporting a peaceful solution and transition; (b) </p><br> <p>economic recovery and livelihood; (c) restoring key basic services; and, (e) empowering vulnerable group</p><br> <br> <b>III.Position Purpose</b> <br> <p>The Travel Associate is responsible for arranging the travel services in CO (Country Office) ensuring high-quality travel services at the optimum cost. The Travel Associate interprets rules and regulations regarding travel entitlementsand travel procedures and provides solutions to a widespectrum of complex issues related to travel. S/he closely monitors travel expenditures and internal cost and ensures their timely and accurate billing, settlement, and cost recovery as appropriate.</p><br> <p>The Travel Associate promotes a collaborative, client-focused, quality and results-oriented approach in the delivery of travel services and collaborates with other travel support staff, Management Support and Business Development, Programme and Operations teams in the CO and Travel Unit in HQ, UNHAS and Travel Services Providers to ensure consistent service delivery.</p><br> <p>The Travel Associate directly reports to the Deputy Team Leader – Service Center, and under the overall supervision of the Deputy Resident Representative – Operations.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <br> <b>IV. Key Duties and Accountabilities</b> <br> <b>1.) Ensurefull compliance with UN/UNDP rules and regulations, policies, and strategies on travel management</b> <br> <ul> <li>Adhere to UNDP travelrules and procedures on issuing tickets to staff members.</li> <li>Check the Travel requests against the Travel rules and regulations and process the TR, TC, in accordance with the justified entitlements.</li> <li>Checks the F10 Claims, DSA calculations foraccuracy against the applicable DSA for concerned locations, necessary deductions before issuing TR/TC.</li> <li>Reconciles the ticket cost to be paid to United Nations Humanitarian Air Service</li> <li>(UNHAS) or Travel Agents based on the supporting document and applying the cancellation policy.</li> <li>Process travelauthorization and travelclaims in line with travelentitlements for staff,consultants, UN missions and visitors and ensure that the travel arrangement follows the UNDP rules and regulations.</li> <li>Arrange and make hotel reservations for new staff, visiting UN/UNDP officials, consultants, advisors and trainers.</li> <li>Perform any other travelduties as requested by DTL or Senior Management.</li> <li>Provide travelling staff with travel-related information, entitlements and travelliterary.</li> </ul> <br> <p>2.) <b>Provide efficient Travel and Ticketing Services, including cost saving measures through negotiation with Travel services providers.</b></p><br> <br> <ul> <li>Liaise withthe Travelers and ask for all the supporting document required for the official business Travel (such as Meeting, Seminar, Training); Entitlement Travel (such as RnR, Home Leave, Family Visit etc); Medical Evacuation Travel in advance;</li> <li>Liaise with UNHAS, Local Travel Agents, or authorized Travel Agents from Headquarters colleagues and issue the tickets well advance of the travel dates of the travelers. Ask all the travel service providers (except UNHAS) to provide the most direct and economic route unless otherwise Business Travel is eligible.</li> <li>Submit UNHAS booking request through WFP Hub. Prepare APL most accurately and submit them well within the time so that there are no disruptions in the planned travel of any client.</li> <li>Deliver the issued ticket to the concerned traveler and brief them of the travel procedures or restrictions imposed along the travel routes in accordance with the circulars and memes issued by UN/UNDP, UNHAS or Government Authorities.</li> <li>Keep the travelers well-informed of any changes to their travel itineraries or changes in the UNHAS flight schedule as soon as possible.</li> <li>Negotiate the travel routes,ticket prices with travel services providers as appropriate.</li> </ul> <br> <p>3.) <b>Ensure TimelyPayment of the Travel Entitlements to the Staff,Consultants and Delegates in Mission</b></p><br> <br> <ul> <li>Issue theTR prior to the traveland issue theUNALL upon completion of travel and submission of the supporting document. Timely follow up with travelers for providing the supporting documents.</li> <li>Issue Advance payment request to Finance forOfficial Business Travel where there is a request and inform the traveler.</li> <li>Make follow up with Finance Unit if there are delays in the payment of entitlement. Support the Finance staff in trouble-shooting the Quantum invoices and PO glitch to the extent possible.</li> <li>Make a periodic review of the pending travel entitlements, if any, every week and process them for payment.</li> </ul> <br> <p>4.) <b>Makes the timely Payment to UNHAS and Travel Agents, including Vendors of the TravelServices</b></p><br> <br> <ul> <li>Follow up the monthly cost of UNHAS Tickets, or Cost of tickets issuedthrough the Travel Agents and reconcile them against the TRs.</li> <li>Compile the invoices and issue thePurchase Order forthe payment of costof tickets issuedby UNHAS and Travel Agency.</li> <li>Make follow up with Finance Unit for the timely releaseof the payments of the travelservice providers</li> <li>Makes Reconciliation of Travel Agentsand UNHAS payments with Finance Unit</li> </ul> <br> <p>5.) <b>Facilitation of knowledge building and knowledge sharing</b></p><br> <br> <ul> <li>Participation in the training for the operations/projects staffon administration.</li> <li>Knowledge building and sharing andsound contributions to UNDP knowledge networks and communities of practice.</li> </ul> <br> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. <br> <b>Supervisory/Managerial Responsibilities</b>: <br> <b>V. Requirements:</b> <br> <i><b>Education</b></i> <br> <p>Secondary education is required. Or </p><br> <p><i>A</i> University degree (bachelor’s degree) in Public Administration, Management, Business Administration or related field will be given due consideration, but it is not a requirement. </p><br> <br> <p><i><b>Experience, Knowledge, and Skills</b></i></p><br> <br> <ul> <li>Minimum of 6 years (with secondary education) or 3 years (with bachelor ‘degree) of relevant experience in travel services, administrative services or finance is required. </li> <li>Experience in administration and travel systems and applications is desired.</li> <li>Proven experience and professional knowledge of IATA will be an advantage.</li> <li>Experience in the usageof computers and office software packages (MS Word,Excel, etc.) and experience in handling web-based management systems is desired.</li> <li>Experience of using PeopleSoft, web-based application will be an added advantage</li> <li>Fluency in both writtenand spoken Englishand Arabic is required.</li> </ul> <br> <i><b>Expected Demonstration of Competencies</b></i> <br> <i><b>Core</b></i> <br> <b>Achieve Results:</b> LEVEL 2: Scaleup solutions and simplifies processes, balances speed and accuracy in doing work <br> <b>Think Innovatively:</b> LEVEL 2: Offernew ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <b>Learn Continuously</b> LEVEL 2: Go outside comfort zone, learnfrom others, andsupport their learning <br> <b>Adapt with Agility</b> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <b>Act withDetermination</b> LEVEL 2: Able to persevere and deal withmultiple sources of pressure simultaneously <br> <b>Engage and Partner</b> LEVEL 2: Is facilitator/integrator, bringpeople together, build/maintain coalitions/partnerships <br> <b>Enable Diversity and Inclusion</b> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making <br> <p><i><b>People Management</b></i></p><br> <p><i><b>UNDP People Management Competencies can be found in the dedicated </b></i><i><b>site</b></i><i><b>.</b></i></p><br> <p><i><b>Cross-Functional & Technical competencies (insert up to 7 competencies)</b></i></p><br> <br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <i><b>Administration & Operations</b></i> ERP travel and expense module <ul> <li>Knowledge of the ERP Travel and Expense Module, ability to provide help desk support to UNDP and other UN agencies.</li> </ul> <br> <i><b>Administration & Operations</b></i> Travel contract Management <ul> <li> <p>Knowledge of policy and procedures related to contract management, incl. oversight of the Long-Term Agreement (LTA) with the Travel Management Services (TMS) provider; UN airline agreement management covering all major and rail providers;</p><br> <p>ability to negotiate airline</p><br> <p>discounts </p><br></li> </ul> <br> <i><b>Administration & Operations</b></i> Travel policy and procedures <ul> <li> <p>Knowledge of travel policy and procedures, ability to interpret travel policy, the staff rules, administrative circulars</p><br> <p>and financial regulations and rules on travel-related matters.</p><br></li> </ul> <br> <i><b>Administration & Operations</b></i> UN traveldocuments <ul> <li>Knowledge of regulatory frameworks and processed related to UN travel documents.</li> </ul> <br> <i><b>Business Direction and Strategy </b></i> Effective Decision Making <ul> <li>Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications.</li> </ul> <br> <i><b>Business Management</b></i> Communication <ul> <li> <p>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications</p><br> <p>internally and externally, through media, social media and other appropriate channels.</p><br></li> </ul> <br> <i><b>Business Management</b></i> Customer Satisfaction/Client Management <ul> <li> <p>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.</p><br> <p>Provide inputs to the development of customer service strategy.</p><br> <p>Ability to anticipate client's upcoming needs and concerns</p><br></li> </ul> <br> <i><b>Business Direction & Strategy</b></i> <p>Effective Decision Making</p><br> <ul> <li>Ability to take decisions in a timelyand efficient mannerin line with one’s authority, area of expertise and resources</li> </ul> <br> <b>VI. Keywords</b> <br> <p>ERP, Accounting and Reporting.</p><br> <br> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><b>Probation</b></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br> <p><b>Data Privacy</b></p><br> <p>Please click here to view UNDP Data Privacy Statement</p><br><br> #LI-DNI<br><br> </div>
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