Job Description
Client Relationship and Communication Specialist - مسؤول تواصل
Company Overview
We are a powerful team of close-knit creatives with a variety of skills and tonnes of experience; fluent in all things AI and system solutions, mobile development, web design, digital marketing, and creative services. We pride ourselves on delivering high-quality products that make a difference to our clients. We work with a range of organizations from various sectors and we always tailor our services to meet their unique requirements.
Key Responsibilities
1. Client Communication:
- Build and maintain long-term relationships with existing and potential clients.
- Handle client inquiries via phone, email, or meetings.
- Ensure prompt and effective responses to client requests and issues.
2. Client Experience Management:
- Monitor client satisfaction and prepare regular reports for management.
- Identify client needs and recommend customized technical solutions.
- Coordinate with other departments to meet client expectations.
3. Develop and Implement Communication Strategies:
- Create and execute a clear communication plan, including meetings, reports, and activities.
- Keep clients informed about the latest updates and new products.
- Assist in organizing events or conferences to strengthen client relationships.
4. Sales Support:
- Promote the company’s services and convince potential clients of the value of collaboration.
- Work closely with the sales team to identify and develop new business opportunities.
5. Reporting and Analysis:
- Prepare regular reports on client relationship performance and suggest improvements.
- Analyze client feedback and recommend enhancements to internal processes.
Qualifications and Experience
- A minimum of 2 years of experience in client relations or communication roles.
- Fluency in English (both spoken and written) is mandatory, along with strong Arabic language skills.
- Familiarity with technical services or products.
- Proficiency in Customer Relationship Management (CRM) tools.
Key Skills
- Exceptional communication and trust-building skills.
- Effective problem-solving abilities.
- Strong organizational and multitasking skills.
- Negotiation and persuasion capabilities.
- Teamwork and collaboration mindset.
Benefits
- A dynamic and growth-oriented work environment.
- Opportunities for skill development through internal and external training programs.
- Performance-based incentives.