Client Relationship and Communication Specialist - مسؤول تواصل

Venus Agency - Yemen - sanaa

Job Description

Client Relationship and Communication Specialist - مسؤول تواصل

Company Overview

We are a powerful team of close-knit creatives with a variety of skills and tonnes of experience; fluent in all things AI and system solutions, mobile development, web design, digital marketing, and creative services. We pride ourselves on delivering high-quality products that make a difference to our clients. We work with a range of organizations from various sectors and we always tailor our services to meet their unique requirements.

Key Responsibilities

1. Client Communication:

  • Build and maintain long-term relationships with existing and potential clients.
  • Handle client inquiries via phone, email, or meetings.
  • Ensure prompt and effective responses to client requests and issues.

2. Client Experience Management:

  • Monitor client satisfaction and prepare regular reports for management.
  • Identify client needs and recommend customized technical solutions.
  • Coordinate with other departments to meet client expectations.

3. Develop and Implement Communication Strategies:

  • Create and execute a clear communication plan, including meetings, reports, and activities.
  • Keep clients informed about the latest updates and new products.
  • Assist in organizing events or conferences to strengthen client relationships.

4. Sales Support:

  • Promote the company’s services and convince potential clients of the value of collaboration.
  • Work closely with the sales team to identify and develop new business opportunities.

5. Reporting and Analysis:

  • Prepare regular reports on client relationship performance and suggest improvements.
  • Analyze client feedback and recommend enhancements to internal processes.

Qualifications and Experience

  • A minimum of 2 years of experience in client relations or communication roles.
  • Fluency in English (both spoken and written) is mandatory, along with strong Arabic language skills.
  • Familiarity with technical services or products.
  • Proficiency in Customer Relationship Management (CRM) tools.

Key Skills

  • Exceptional communication and trust-building skills.
  • Effective problem-solving abilities.
  • Strong organizational and multitasking skills.
  • Negotiation and persuasion capabilities.
  • Teamwork and collaboration mindset.

Benefits

  • A dynamic and growth-oriented work environment.
  • Opportunities for skill development through internal and external training programs.
  • Performance-based incentives.

Post date: Today
Publisher: Yemen HR jobs
Post date: Today
Publisher: Yemen HR jobs