Job Description

Information Management Team Leader (Yemen – Sana’a)

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

About the role

Overall purpose of the role: 

Under the management of the CO MEAL Manager, the IM Team Leader will lead the development and implementation of DRC Yemen’s information management system, coordinating the roll-out and harmonization of a country-wide IM system to ensure accurate consolidation, analysis, visualization and reporting of program data. They will also provide technical leadership for the development of online tools, forms, and databases for capturing, evaluating and improving program implementation. They will administrate the core IM system to store and process all data related to DRC’s program indicators and activities, ensuring regular analysis is available to the program teams. The IM Team Leader is also the line manager of the IM team based in Sanaa and the area offices across the country.

Duties and Responsibilities:

System Development and Management:

• Develop the IM system using ASP.NET, C#, MVC, and SQL Server to maintain organized data on DRC activities.
• Utilize Python and Microservices to enhance data quality, automate processes, and ensure scalable system architecture within the IM system.
• Design/develop, test, maintain, support, and improve the IM system that maintains and organizes data on DRC activities and provides support in reporting, project tracking and data analysis. This should also include helping tools to streamline workflows and information flows (from field to live report). 
• Lead the harmonization of sectoral databases and IM tools, ensuring they connect seamlessly to the master database for standardization and compliance with reporting requirements at CO level.
• Integrate databases with the Indicator Performance Tracking Tool (IPTT) for efficient data collection and analysis.

Information Products and Reporting:

• Develop and manage information products, including assessment reports, activity mappings, and inter-sectoral analyses. 
• Create systematized information gathering processes, establishing minimum standards for IM aligned with sectoral requirements. 
• Draft reports, charts, and infographics to effectively communicate data insights to internal and external stakeholders, utilizing tools such as Power BI for data visualization, QGIS for geographic information reporting, and Adobe Illustrator for graphic design, supporting program quality and design. Work closely with program technical leads / PMs to ensure tailored IM dashboards are available to inform reporting, program quality and design. 
• Manage data for regular program monitoring and reporting activities and provide summary analysis, and compile the findings into a structured report. 
• Review, analyze and interpret data and information, identify problems/issues and prepare recommendations. 
• Lead the IMS team to enter, manage, analyze and visualize data and information to support DRC sectors and partners (in close collaboration with their MEAL Unit and program teams) using Power BI, or other visualization and data management tools.  
• Identify opportunities for improvement and make recommendations to develop tools to strengthen programmatic information flow and improve management systems. 

Data Security and Compliance: 

• Implement database security measures to protect sensitive beneficiary information from unauthorized access or modification. 
• Ensure adherence to GDPR and data protection standards, liaising with internal counterparts on compliance issues. 
• Maintain compliance with applicable standards related to information management, including donor requirements.

Team Management and Collaboration: 

• Directly manage the IM team, including remotely based IM team members, and conduct performance reviews.
• In consultation with the MEAL Manager, lead the recruitment process for IM staff and casual workers, as well as build their capacity and provide training as needed.
• Set clear and consistent expectations for IM team members regarding their job tasks and responsibilities, and provide regular feedback to ensure improvement in work standards.
• Working closely with sector leads to ensure quality and consistency in data collection and analysis, emphasizing Age, Gender, and Diversity (AGD) mainstreaming. 

Accountability to beneficiaries

• DRC staff members are expected to support all efforts toward accountability, specifically to their beneficiaries and to international standards (including for CHS and data protection). 

Other:

• Ensure compliance with zero-tolerance to Sexual Exploitation and Abuse policy. 
• Perform other relevant tasks as requested by the line manager.

Experience and technical competencies:

• Minimum 4+ years of progressively responsible professional experience in database design or database administration, and/or information management for humanitarian projects with a national/international NGO/UN.
• Experience with developing and building reporting systems including visualizations with PowerBI or other suitable applications. 
• Previous experience with managing teams, preferably including experience with remote management. 
• Experience with data collection tools such as ODK, Kobo Toolbox.
• Proficiency in developing applications using ASP.NET, C#, MVC, and SQL Server.
• Proficient in using QGIS for geographic data analysis and reporting.
• Advanced knowledge with Microsoft Office Suite developer features such as VBA and Macros for automation is an asset. 
• Excellent data analysis and data visualization skills are required; demonstrated ability to concisely identify discrepancies, ensure quality of the data and data analysis.  
• Knowledge of data protection laws and standards, particularly GDPR.
• Strong report writing and communications skills.  
• Ability to work in structured manner and independently with limited oversight. 
• Ability to remotely manage individuals and experience providing training and support to project staff. 
• Understanding of various donor requirements such UN, EC, ECHO, DANIDA, BHA, YHF, etc. 

Experience and technical competencies: (include years of experience) 

• Minimum 4+ years of progressively responsible professional experience in database design or database administration, and/or information management for humanitarian projects with a national/international NGO/UN.
• Experience with developing and building reporting systems including visualizations with PowerBI or other suitable applications. 
• Previous experience with managing teams, preferably including experience with remote management. 
• Experience with data collection tools such as ODK, Kobo Toolbox.
• Proficiency in developing applications using ASP.NET, C#, MVC, and SQL Server.
• Proficient in using QGIS for geographic data analysis and reporting.
• Advanced knowledge with Microsoft Office Suite developer features such as VBA and Macros for automation is an asset. 
• Excellent data analysis and data visualization skills are required; demonstrated ability to concisely identify discrepancies, ensure quality of the data and data analysis.  
• Knowledge of data protection laws and standards, particularly GDPR.
• Strong report writing and communications skills.  
• Ability to work in structured manner and independently with limited oversight. 
• Ability to remotely manage individuals and experience providing training and support to project staff. 
• Understanding of various donor requirements such UN, EC, ECHO, DANIDA, BHA, YHF, etc. 

Competencies:

• Adheres to DRC’s values, ethical standards and data protection policy as well as the highest standards to ensure confidentiality of beneficiary data. 
• Willingness to travel very frequently to field sites and deliver capacity building on data collection and IM systems. 
• Communication Skills: Effective verbal and written communication, skilled in report writing and data visualization.
• Team Leadership: Ability to lead and mentor a diverse team, fostering collaboration and growth.
• Accountability: Committed to high ethical standards and compliance with data protection regulations.

Education: 

• Bachelor’s degree or equivalent in Information Management, Information Systems, Information Technologies, Social Sciences or a related field is required. 
• Masters is preferred.

Languages:

• English – Fluent
• Arabic – Fluent

All DRC roles require the post-holder to master DRC’s core competencies: 

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.   
• Collaborating: Involving relevant parties and encouraging feedback.   
• Taking the lead: Taking ownership and initiative while aiming for innovation.   
• Communicating: Listening and speaking effectively and honestly.   
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer.

• Contract length: One year contract  
• Position Band:  This position will be placed in the Management (G) band.
• Start date: ASAP
• Duty station: Sana’a
• Salary and conditions will be in accordance with Danish Refugee Council’s National Terms of Employment.