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Virtual Job

FLUENT ENGLISH NEEDED

Time: Monday to Friday 9 am to 4 pm Eastern time (USA time) - Depending on the workload.

Salary: Starting $650 per month. This is a growing position. 

Job description : 

We are seeking a highly organized Administrative Assistant responsible for managing client communications, preparing and sending applications, maintaining client files, and tracking application statuses. Duties include answering calls and texts, handling email and fax correspondence, updating spreadsheets and calendars, following up with clients on missing documents, and ensuring all daily tasks are completed efficiently. The role also involves creating client profiles, processing timesheets, completing necessary forms, and supporting marketing outreach efforts by researching and scheduling meetings with local facilities.

Responsibilities 

- Send Applications via email/ pre-fill out the information on the application to have them ready for signature 

- Answer Phone Calls/ answer client’s questions/ transfer calls

- Respond to client Text Messages

- Send E- Fax Request/ Save received fax and place into clients file 

- Manage emails (send out emails/ respond to emails)

- Keeping track of client application status (making sure the spreadsheet  for clients is up to date with information). Stating with the hotline to see if there are any updates on the case. Making sure the excel sheet is cleaned out at all times.

- Inputing / creating new client profile on the portal

- Requesting & obtaining all missing client documents that are missing from clients file (EX: ID,, paperwork)

- Following up with potential clients to see when they are going to submit their applications to us (this is for clients who did not send their signed forms in yet)

- Managing the client calendar with adding important dates once received

- Marketing Outreach (researching local facilities to schedule marketing meetings with & adding it into our excel sheet.