The key role of the dispatcher would be to execute all daily orders from sales department and handles orders received by phone or emails and ensure deliveries are done in a timely manner while ensuring safe and efficient operation of vehicles and safety of drivers

• Coordinate the movement of truck and deliveries with customers and contractors
• Reports any mechanical and deficiencies and breakdown to Maintenance Supervisor
• Assists in the implementation of drivers briefings prior to movement and resolves any driver’s issues
• Analyse data, Track trends, and Reports discrepancies in trips Movement
• Plan and arrange deliveries according to weekly schedule/requests received by Sales
• Track and ensure all the available tankers in the facility are filled and ready for dispatch
• Perform proper handover between shifts by recording activities already performed or pending for the following shift in the Logbook
• Update daily Distribution activity reports such as tanker/trailer location, Distribution consolidated report, weekly plan, etc
• Supervise and direct drivers and labours for Distribution activities
• Inspect the cleanliness of all vehicles and ensure loaded/unloaded products are as per Sales order
• Monitor and supervise the pre & post trip inspection with local & export drivers & ensure to maintain the records in case required
• Keep proper documentation/records to swapped trucks/tankers
• Attend customer’s direct calls to dispatch centre
• Report to maintenance for any vehicle malfunction experienced by the drivers
• Maintain a filing system for the safety checklist prior and after delivery
• Perform all Distribution activities in the ERP system, filling of vehicles, receiving from suppliers, pick release the ordered quantities and ship confirm the delivered quantity
• Prepare delivery notes through the system or manually in case of any system failure
• Arrange daily deliveries to fulfil Sales requirement
• Supervise and direct drivers and labours on day-to-day activities
• Utilize ERP system to generate Sales Orders
• Give monthly safety trainings to drivers and labours
• Ensure the job is performed by adhering to safety standards applicable
• Protect environment, operate on a clean basis, and achieve sustainable development
• Comply with company policies and procedures at all times

Skills

• A Minimum of 3+ years in a transport or a logistics background
• Excellent Time management and Customer Service skills
• Good Planning and organizing skills
• Fleet maintenance and control is a must
• Ability to deal with people is a plus
• Proficiency in English and Arabic would be an added advantage