Company Description

Link Development is a global technology solutions provider specializing in the digitalization of private and public sectors. With a focus on driving business transformation, we deliver integrated and inventive experiences that leverage cloud, analytics, mobility, smart services, Dynamics 365 - CRM/ERP, infrastructure, IoT, augmented reality, and more. Our aim is to create sustainable and optimized solutions that empower our customers.

As a multi-award-winning company with over 20 years of experience, we have a team of crafty minds who navigate the digital world and deliver innovative solutions. Our success is rooted in the expertise and leadership of our certified experts, who collaborate to inspire and create straightforward solutions.

Role Description

This is a full-time hybrid role for a Senior Account Manager at Link Development. As a Senior Account Manager, you will be responsible for managing and cultivating relationships with key clients. Your day-to-day tasks will include maintaining client satisfaction, identifying new business opportunities, developing account strategies, and collaborating with internal teams to ensure successful project delivery. While this role is primarily located in Qesm El Maadi, there is flexibility for some remote work.

• Job Description
• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise account representatives to ensure sales increase
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth