The Organization

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. 

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday 
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated 

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued. 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Save the Children International seeks to always be a child safe organization through fulfilling its obligations to the community and through programme implementation carried out by the organization for safeguarding children and to improve the living standards of the child.

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Position: Case Management Officer (ONLY NATIONAL)

Location: Taiz

Grade: 4

Contract Length: Till June 2026

The Opportunity:

The Child Protection Case Management Officer will be responsible for activities related to case management. She/he will be responsible for effective implementation and proper documentation of all child protection cases. The CM Officer will ensure that project activities on case management are in line with Save the Children's key child protection principles including best interests of the child, confidentiality, do no harm and child participation, draw on relevant best practices and lessons learned, enable children to attain their rights and are compliant with donor regulations. She/He will provide technical oversight to stakeholder and case management team.

Key Areas of Responsibilities: 

Planning

• Oversee the technical implementation of the Child protection activities in Taiz and ensure the efficient delivery of the project activities.
• Develop weekly and monthly work plans and support the assistants in preparing individual weekly work plans and review his/her performance on weekly and monthly basis. 
• Actively contribute to the planning of field visits and supervision checklists in advance of trips and report back to the program Manager.
• In collaboration with the Child protection Project Coordinator develops detail implementation plan and ensure the project is being implemented according to budget, time and quality indicators of the project.
• Ensure that activities are appropriately planned and that delays and constraints are documented and solutions identified.
• Prepare monthly cash forecasting for the project and track the monthly expenses.
• Develop weekly transportation plans, prepare and follow-up procurements.

Delivery

• Auditing Case Files and ensure intervention plan align with CP activities.
• Supervise and ensure Kits distribution campaigns as recommended and aligned with Referral pathways. 
• Responsible for child protection activities delivery, including the day-to-day management of project site activities and volunteers.
• Support the direct implementation of the project technical activities such as the training of Volunteers, CPCs and CLCs and, MoSAL SWs and CM activities including the distribution the different materials of CM.         
• Conduct the relevant technical assessment to assess the capacity of the Volunteers in the targeted Location and design capacity building program accordingly and provide necessary technical training and develop appropriate technical guidelines and materials.
• Ensure activities are completed within time and report any concerns.
• Conduct regular visits to project sites to provide technical guidance/support and identify issues that need timely action and support at different levels.
• Identify and report challenges to remove any obstacles that might arise during project implementation and communicate these challenges to the program manager.
• Report monthly activity reports as well as in stock consumption/inventory.
• Map and coordinate with service providers to support case management activities. 
• Archive Cases files and commitment to SC case management SoPs in coding and confidentiality of beneficiaries.
• Working closely with data management team to ensure reporting the cases in PRIME.

Coordination

• Coordinate with relevant local authorities, MOSAL, community leaders, and other relevant key stakeholders such as local NGOs, community-based organizations in the implementation of the Child protection in Taiz. 
• In collaboration with all relevant Volunteers, CPAs, SWs, and all stakeholders engage with children and adolescents to effectively monitor the implementation and impact of the CP programme on children’s issues, including issues of Main child protection Issues which includes UASC, CWD, dropping out of school and the neglected children and those affected from the conflict, ensure the quality according to children’s needs.
• Coordination with other SCi sectors for program integration.
• Coordinate with Logistics on procurement of CM supplies, distribution, documentation and reporting.

Supervising and Managing Staff 

• Provide technical and operational support to the project assistants and SWs.
• Conduct a training for the staff according to the need on the relevant topics.
• Ensure volunteers understanding of Child Safeguarding policy and report any concerns.
• Holding weekly meetings with CM and MHPSS assistants, discussing the achievements, challenges, and planning for the next week’s activities. 

Monitoring, Evaluation and Accountability and Quality

• With support from the MEAL team:
• Implement M&E activities in the project site s/he is responsible for ensuring that the agreed tools are used properly.
• Conduct regular field monitoring visits according to requirements and plans then report back with the findings to the Program Manager.
• Conduct QLE assessments and report back to the Program Manager.
• Actively monitor Child protection activities at targeted location, ensuring quality of Save the Children’s programme, reporting and flagging concerns to the Program Manager.
• With support from the Accountability team, put in place accountability activities for the project, ensuring that feedback from children and their families is considered.

General

• Comply with Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
• Perform other functions relative to Child Protection activities and initiatives that may be assigned by the Line Manager.

SKILLS AND BEHAVIOURS (our Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving, and role modelling Save the Children values.
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved.
• Creates a managerial environment to lead, enable, and maintain our culture of child safeguarding.

Ambition:

• Sets ambitious and challenging goals for themselves and their team, takes responsibility for their personal development, and encourages their team to do the same
• Future-oriented, thinks strategically and on a global scale

Collaboration:

• Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members, and external partners and supporters
• Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives; knows when to lead and when to follow and how to ensure effective cross-boundary working.
• Communicates clearly and confidently with others to engage and influence; promotes dialogue and ensures timely and appropriate messages, building confidence and trust. 
• Invests time and energy to actively develop self and others to help realise their full potential, and to build the organisation’s capability for the future. 

Creativity:

• Applies the required technical and professional expertise to the highest standards; promotes and shares best practices within and outside the organization. 
• Develops and implements innovative solutions to adapt and succeed in ever-changing and uncertain global and working environments. 
• Takes effective, considered, and timely decisions by gathering and evaluating relevant information from within or outside the organization. 

Integrity:

• Honest, encourages openness and transparency, builds trust and confidence.
• Displays consistent excellent judgement.

Qualifications and Experience:

Essential:

• Bachelor’s degree in psychology, Child’s Studies, Social Work; with experience for at least 3 years in implementing CP program with INGOs.
• Excellent interpersonal, communication and presentation skills
• Strong organizational and planning skills.
• Politically and culturally sensitive with qualities of patience, tact and diplomacy
• Commitment to Save the Children Code of Conduct, Child Safeguarding Policy and values.
• Very good in written & spoken English.
• Very good at MS Office applications.

Desirable:

• Female candidates are highly encouraged to apply.
• Experience or knowledge of working and living in relevant regions/contexts NGO or humanitarian programming experience.

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at www.savethechildren.net/careers/apply

To apply please click the link:

“Save the Children is an equal opportunity employer. Women are strongly encouraged to apply”