KEY AREAS OF ACCOUNTABILITY:
• Operate at the FRM- toll free from Sundays to Thursdays except for Holidays.
• Respond to the beneficiaries inquires and ensure the recording of the needed information or/and details from the community reaching out the toll-free.
• Log in the feedback received on daily basis.
• Refer the received feedback to the relevant staff, and follow up on responses in professional and timely manner and in accordance with the SC feedback handling SOP.
• Communicate back to the beneficiaries with the action taken, and update the feedback in the system to close it (feedback loop closure).
• Provide a summary of the feedback received on monthly basis.
• Follow up with the MEAL team to ensure timely and accurate data entry.
• Conduct regular reviews of the database to identify and correct any data entry errors or delays.
• Work on preparing and finalizing monthly FRM (Feedback and Response Mechanism) reports.
• Keep an up-to-date information about our programs.
• Other call center duties as assigned by the line manager.

BEHAVIOURS (Values in Practice)
•Assurance of following up on every feedback needs to be addressed in a timely manner.
•Build and maintain effective relationships, with their team, colleagues, members and external partners and supporters.
•Approachable, good listener, and easy to talk to.
•Integrity and honesty.
•Commitment to Save the Children Values.

QUALIFICATIONS
•Fluent in Arabic and good command of English language.
•Good knowledge of Microsoft Word and Excel.
•Young graduates are encouraged to apply.
•Ability to interact well with people (including children) and ability to work extra hours.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive, and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Application Information:

Please attach a copy of your CV and cover letter with your application and include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at www.savethechildren.net/careers/apply.

  "Females only to apply”