Job Description

DEADLINE FOR APPLICATIONS

31 December 2024-23:59-GMT+03:00 Arabian Standard Time (Aden)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

• Title of Post: IT Operation Associate (TEC/ETC)
• Grade: SC6
• Unit: TEC
• Division/Country Office: Yemen CO
• Duty Station: Mocha, Yemen
• Duration of Contract: 12 months
• Reporting line: Head of Field Office

ORGANISATIONAL CONTEXT:

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer.
At this level job holders typically have independent responsibility for technical, specialized work including planning, organization, coordination and setting objectives. They deal with issues that are often undefined and involve areas of uncertainty and complex inter-relationships. The instructions received are broad and the job holders are expected to consistently demonstrate a high degree of personal responsibility and initiative to respond independently to queries. Job holders have a level of IT expertise and knowledge to adapt and develop standard systems and processes to continually improve the level of support provided. Job holders are typically expected to motivate and develop a team of support staff and/or are responsible for specialized support service(s) where the work is undertaken with the help of specially designed techniques, methods, and processes.

JOB PURPOSE:

To lead ETC & WFP Information Technology maintenance and support activities as well as to enable the effective delivery of services in UN Hubs in Mocha, Turbah & Marib.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

1. Recognize, and act on, your accountability towards good people management practices. Role models the WFP values and the associated behaviours as laid out in the WFP Leadership Framework, to contribute to the creation of an inclusive and collaborative work environment.
2. Handle ETC/ TEC tickets for Mocha field office in the service management system (EasyVista) and ensure prompt time entry on all tickets. Classify incidents and request types, prioritize the tickets according to urgency and importance, follow up tickets to make sure that the solution is provided on time. This includes generating daily, weekly, and monthly report about tickets.
3. Provide ETC/ TEC equipment/services to the UN Hub staff in Mocha field office to ensure that all the staff have the required equipment and services (like laptop, peripheral devices, AD accounts and other related services).
4. Maintain Internet connections, configure WAN routers, FortiGate and monitor Internet health status to ensure that the connectivity is always available at the Hub.
5. Maintain network devices like switches, wireless controller, wireless access points and microwave solutions. Perform network installation works, documentation, design and perform cable management in the server rooms and network cabinets.
6. Prepare a full bandwidth report every week and formulate key data indicators to be presented to the senior TEC team in Aden Area Office.
7. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available. Conduct the required maintenance for computers, upgrade firmware and software, and troubleshoot hardware and software problems.
8. Maintain servers and make sure that they are available to the end users. Ensure that daily, weekly, monthly, and yearly data backup are done in accordance with WFP standards.
9. Maintain printers/photocopiers, perform stock management of toners and spare parts. This includes generating consumption and stock level reports.
10. Ensure that all ETC/ TEC assets are registered in GEMs and the details are up to date to maintain the assets record accuracy. Assist in ETC/ TEC assets annual physical count exercise.
11. Maintain security communication systems and equipment, to ensure optimal services in compliance with standard operations procedures.
12. Conduct technical assessment for the ETC/ TEC works by preparing the required diagrams, BoQ, follow up the procurement process, follow up the implementation process to make sure that the works are implemented in accordance with the project plan.
13. Maintain telephone PBX system to support IP, SIP, digital/analogue telephone, VSAT voice calls and assign staff extension numbers.
14. Maintain the availability of the mobile SIMs connected to PBX in Mocha field office including following up the bill's payment.
15. Troubleshoot and monitor security surveillance system in the server rooms, access control system, standalone UPS and central UPS by coordinating with admin team when needed.
16. Ensure that server room is always organized and maintain a cool environment to ensure the network devices and equipment stays protected from overheating.
17. Maintain KPI indicator of Mocha field office to 100% according to WFP standards. Respond to vulnerabilities remediation actions on servers and end-point devices.
18. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
19. Follow up the delivery of ETC/ TEC equipment to ensure that the received items are of high quality and meet the WFP standards.
20. Suggest improvements to methods and processes to support the continuous improvement of TEC services.
21. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
22. Perform any other duties as required by the organization.

QUALIFICATIONS AND EXPERIENCE

Education: Completion of secondary school education. A post-secondary certificate in the related functional area (in Computer Science or Information Technology, or an equivalent
Combination of Education and Training in database maintenance and upkeep) is desirable.

Experience:

• Minimum six years of relevant work experience.

Language: Fluency (level C) in English language & Fluency (level C) in Arabic language.

Desired Experience:

• Minimum 6 years work experience in TEC/ IT and/or Database Management, or a combination of study.
• Training and professional work in a related field; preferably in the Humanitarian or Development Fields; Experience working in an International Organization.
• Ability to work under pressure, and ability to work independently.
• A minimum of 3 year of experience in networking environment (LAN/WAN)
• Experience with Windows Server software in a multi-site environment, TCP/IP, MS Office, Antivirus Software, and IT utilities. Experience with HP/Compaq, IBM, and Cisco equipment.
• Has participated in development of IT governance processes.
• Has gained additional exposure building relationships with the business counterparts on key IT initiatives.
• Has the required skills in managing and troubleshooting network infrastructure and IT solutions.
• Has the required skills in assets management systems.
• Has experience project managing small office level IT initiatives.
• Has coached, trained, and mentored junior staff on building their technical capabilities.
• Has experience in procurement/budgeting process.

TERMS AND CONDITIONS

• By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong or incomplete information might lead to your disqualification in this recruitment process
• WFP staff who are still under probation period are not eligible to apply for another FT position.
• The applicant should be a Yemeni national or valid work permit.
• Only candidates who are short-listed will be contacted.
• Applications must be submitted online with:
• Use English language only.
• Indicate all your job TOR.
• Indicate clear years of experience with each job (month/year)
• (NB: Successful candidates vetted as viable candidates through the application process will be retained on internal roster for a two-year period and may be given further consideration for future similar specific position advertised in the duty station.)

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at [اضغط هنا لمشاهدة البريد اﻹلكتروني]. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at [اضغط هنا لمشاهدة البريد اﻹلكتروني] in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.