Job Description

Vacancy Announcement for GIZ Office Yemen - (PN. 98.9272.0-001.00).

The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a global service provider in the field of international cooperation for sustainable development and international education work, with 23,614 employees. GIZ has over 50 years of experience in a wide variety of areas, including economic development and employment, energy and the environment, and peace and security. Our business volume is around 3.3 billion euros. As a public-benefit federal enterprise, GIZ supports the German Government – in particular the Federal Ministry for Economic Cooperation and Development (BMZ) – and many public and private sector clients in around 120 countries in achieving their objectives in international cooperation. With this aim, GIZ works together with its partners to develop effective solutions that offer people better prospects and sustainably improve their living conditions.

The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH has been working in Yemen on behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ) since 1969. It opened its office in Sana’a in 1983. In order to deliver flexible support at a time of war and insecurity, GIZ operates in Business Continuity Management mode in Yemen.  Yemen is one of the nexus and peace partner countries of the German development cooperation. GIZ implements projects in the fields of water and sanitation, health, education, private sector, and employment, as well as good governance, peace, and local administration. At the same time we support measures to rehabilitate basic services for and enhance resilience of the local population, including particularly vulnerable groups such as internally displaced people. Our actions and decisions are guided by several core principles, the safety of our national colleagues as well as their well-being belonging to the most important ones. 

With immediate effect the GIZ Office invites applications from qualified Yemeni nationals for the following position: 

• Position: Information Technology Specialist
• End of Contract: 31.01.2026
• Post Locations: Aden

Overview of general tasks

The IT professional will work to provide support to colleagues in the GIZ CO and projects. His/her responsibilities are: 

• Maintain information systems, networks and servers. 
• Maintain, upgrade and install hardware and software 
• Ensure that the IT systems in use comply to GIZ Standard Policies and Guidelines 
• Perform Troubleshooting 
• Back up data 
• Point of Contact for HQ IT-Operations (Global IT Services) 
• Provide user support. 

Main activities include:

• Assures the configuration and maintenance of all working hardware, software and networks (IT infrastructure) is in accordance with GIZ’s standards and runs in optimum condition to minimize interruption to GIZ work.
• Ensures that the IT systems in use by the GIZ Country Office as well as GIZ projects in Yemen comply with guidelines relating to IT and data security according to GIZ’s standards.
• Identifies relevant problems and issues and assisting in formulating implementation-oriented solutions.
• Further develops instruments and assisting in introducing innovation and change. 
• Addresses and manages digitalization-related inquiries, provides guidance and support to end-users, facilitates the integration of digital tools.
• Oversees and manages contracts with IT service providers and IT Framework agreements, ensures adherence to service level agreements, evaluates performance metrics, and fostering effective communication to guarantee the delivery of high-quality IT services aligned with organizational requirements.
• Liaises with the GIZ Head Office IT team and keeps up to date on new IT developments and requirements.
• Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.

Qualifications 

• BSc/MSc in IT 
• Certification for Microsoft Windows Server 2012/2016, Windows 10 and MS Office 2016/365 or equivalent experience. 
• Outstanding knowledge of IT hardware and software used, computer network systems, database software, network security. 
• Ideally, knowledge of GIZ systems and specific GIZ software (SAP, WINPACCS, etc.) 

Professional experience

• 5 years of professional experience in a comparable IT position.

Other knowledge, additional competencies

• Good presentation, communication, and reporting skills with the ability to present complex technical details in a simple business context 
• good time management 
• outstanding working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g., Office 365) 
• English Very good knowledge and command of Arabic and English is a must and team spirit