Job Description

IT Assistant - Assets 

Duty Station [Mocha -Yemen]

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.

DRC Yemen’s response

Throughout its nine field offices and a workforce of 450 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level.

About the Job:

Overall 

Responsible for the day-to-day management of the West Coast IT infrastructure, this includes providing technical support by installing and configuring computer systems, diagnose hardware and software faults and solve technical and applications problems.  
Working closely with the Supply chain, IT and Admin Teams to ensure smooth and effective assets management activities of the West Coast. 

Responsibilities:

• Conduct and maintain comprehensive records of all IT and electronic equipment, ensuring proper documentation and tracking within the inventory system.
• Oversee the transfer and installation of IT equipment between locations, ensuring minimal disruption to operations.
• Install and configure printers for staff, ensuring proper access to printing resources.
• Perform routine maintenance on printers to ensure optimal performance and troubleshoot any printer-related issues.
• Troubleshoot and repair biometric attendance systems to ensure accurate time tracking and reliable operation.
• Continuously monitor network stability and performance, addressing connectivity issues proactively.
• Resolve network-related problems on employee devices to ensure smooth IT operations.
• Program and configure internet connections, linking them to network devices for stable access.
• Prepare and configure laptops for candidates or employees, ensuring all necessary software and settings are in place.
• Renew and manage internet packages for staff, creating new plans as needed to maintain uninterrupted access.
• Troubleshoot and resolve issues related to Microsoft Teams and Outlook to ensure effective communication and collaboration.
• Assist with the setup and troubleshooting of conference systems for online meetings, ensuring all equipment is operational.
• Distribute new laptops to employees and collect old devices, ensuring proper documentation and asset management.
• Replace ink cartridges in printers as needed to maintain continuous printing capabilities.
• Assist security teams with video extraction from surveillance cameras upon request.
• Supervise the installation and setup of new surveillance cameras, ensuring proper operation.
• Diagnose and resolve network and audio issues on employee laptops, providing timely IT support.

About you

To be successful in this role you must have:

Experience and technical competencies:

• 1 years of experience in similar position with INGO/other.
• Computer configuration & troubleshooting
• Experience in configuration & troubleshooting LAN, Routers, Switches, Access points & Satellite Modem
• Experience in the assets management

In this position, you are expected to demonstrate DRC’ five core competencies: 

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.   
• Collaborating: Involving relevant parties and encouraging feedback.   
• Taking the lead: Taking ownership and initiative while aiming for innovation.   
• Communicating: Listening and speaking effectively and honestly.   
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Moreover, we also expect the following:

Required qualifications: 

Education:

• University or professional degree in information technology, computer systems, or a related field

Languages:

• English: Good writing and speaking
• Arabic: Fluent

We offer

DRC will offer the successful applicant a contract until March 31, 2025, renewable dependent on both funding and performance. You must be available to start work as soon as possible, and be willing and able to work in Mocha. 
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (I Non-Manager) and will be reporting to the Base Manager.