IT Support Engineer

Duties and responsibilities:

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with to ensure IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely daily reports, any other once requested.
  • Document technical knowledge in the form of notes, manuals user guides.
  • Maintain jovial relationships with colleagues.
  • Maintain positive feedback from company employees by sharing knowledge and best practices including training users on best way to use devices and software’s.
  • Has a solid understanding of firewalls and online central storage.

Requirements and Skills:

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Hands-on experience with Windows, Mac and Linux OS environments
  • ​Understanding cloud storage in general, Microsoft office 365 SharePoint and OneDrive management.
  • Certification in Microsoft 365, or similar technologies is a plus.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to use and solve security issues using antivirus tools, software’s, and firewalls.
  • Familiarity with remote desktop applications and help desk software (e.g. Jira service desk).
  • Good understanding of ITSM concepts, a certificate is a plus.
  • Excellent problem-solving and communication skills.
  • Experience in hosting with several platforms (Microsoft Azure, Amazon, and Google Cloud).
  • Experience in dealing with Windows 10 and Windows Server Administration.
  • Experience in dealing with networking and maintenance networking devices.
  • Ability to provide step-by-step technical help, both written and verbal.
  • BS degree in Information Technology, Computer Science, or relevant field.
  • Hands-on experience on database queries and setup, specially MySQL and Oracle 
  • Hands-on experience on writing and troubleshooting scripts (perl, bash, php)
  • Good understanding of Linux System command and Linux OS installation 
تاريخ النشر: اليوم

تاريخ النشر: اليوم