Delivery Experience Specialist (EU)
Vistaprint is a Cimpress company passionate about empowering people to make an impression through individually meaningful, personalized physical products. We are a team of over 10,000 members in 24 countries working together to empower 17 million customers to make an impression. We are passionate, self-starting, and audacious. We thrive in an entrepreneurial environment. Whatever geography we’re in, we bring exceptional talent together. We never stop learning, and we believe you shouldn't either. Opportunities abound for career development. With lot of investments being made to significantly expand our product range and improve the overall value proposition, this is a very exciting time to join the Europe Fulfillment team.
This 3PF Delivery Specialist position is for a detail-oriented problem solver with good analytical skills. Your primary focus will be supporting the Shipping and delivery experience roadmap in Europe. The ideal candidate must have combination of technical, interpersonal, organizational, and analytical skills to effectively manage and optimize delivery tasks.

What you’ll do all day:

Take an active role on the setup for shipping (end-to-end ) when onboarding new fulfillers. Proficiently utilize cross-functional tools to manage out-of-stock requests, update delivery options on the website, and implement shipping price changes. Work on the implementation of new delivery options on the website (next day, pickup points, others). Participate and engage with various stakeholders including carriers, manufacturers, and fulfillers managers to enhance customer experience by increasing on-time delivery and improve overall delivery (packaing experience). Proactively identify and resolve checkout issues related to delivery arising from product or fulfiller configuration errors. Engage in collaborative knowledge sharing to foster team growth and expand market expertise.

We’re looking for someone who:

Is autonomous – Is curious and has demonstrated interest in constantly learning to be able to operate autonomously. Is logical and data oriented - has experience operating with various integrated web-services and large sets of data. Is active and creative – has an attitude of continuously thinking of opportunities to improve our ways of working. Is into the details - Has a strong attention to details.

Experience

1+ year of experience in product, technology or merchandising operations involving data entry on web-based tools. Experience working in an agile project management environment is a strong plus. Proficiency in Excel is required. Strong logical and critical thinking skills. Excellent verbal and written communication skills.

And a few reasons you might love it

We have a working culture where innovation is at the heart of everything we do. You will be working in a truly global environment with an exceptionally talented and ambitious group in all areas of e-commerce. You will have a lot of fun working with people who are as energetic, smart, and driven as you are. * We offer competitive salary and benefits program