Essential Functions:
- Ensures fulfillment of contract specifications and Ad-Hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
- Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.
- Monitors performance against existing service agreements and ensures client’s obligations are met.
- Researches, analyzes, and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
- May conduct service meetings at client sites.
- Represents IQVIA on external client projects.
- May mentor and lead other client service reps and represent the manager in their absence.
- Manage all invoices and assure 100% payments collection.
- Perform Training and Demos for Flexview and SMART/ ALFL (GMI) for our clients in coordination with GMI team.
- Perform Training for data suppliers on our Flexview and Distributor Feedback Report.
- Initiate leads for Sell-in and Sell-out data,
- Promote specifically Sell-out data.
- On board Data suppliers and sign Data share agreements and share Distributors Feedback Repot with all data suppliers.
- Contribute to launching new Jordan data Audits.
- Lead the development of specialized reports with our clients’ explaining benefits and clarifying limitations. (Spotlight, PST, HSP)
- Handle Client Ad-Hoc requests and corrections in coordination with Production team.
- Support Clients in building their internal reports.
Qualifications:
- Bachelor's Degree
- Four (4) years of related work experience
- Broad knowledge of the concepts, practices, and procedures of the client service representative field
- Broad knowledge of IQVIA products and the pharmaceutical industry
- Meeting facilitation, presentation, and training experience
- Proficiency in PC applications, such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases.
- Demonstrated problem solving, analytical and strong customer service skills.
- Demonstrated ability to develop and maintain relationships in a diverse business environment.
- Ability to travel to clients and IQVIA offices as appropriate.
- Great Communication skills.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com