As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones. We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches. Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description
This is an administrative and operational role that primarily focuses on coordination on all rider’s related issues.
What's On Your Plate?- Monitor and improve the Rider Performance and Compliance
- Coordinate Rider Recruitment for the allocated zones
- Coordinate rider roster with proper allocation of shifts/breaks/off-days etc
- Coordinate rider onboarding and training schedule with the Rider Trainer and Rider Supervisor
- Coordinate with riders to solve customer or vendor-related issues
- Track order-related issues and find out if the issue happened from the Logistics side or the vendors’ end
- Work with other functions in Operations to identify and resolve issues
- Provide support in any additional tasks requested by the department manager
What Did We Order?- Strong communication skills, both written and verbal, in a cross-cultural setting. Arabic and English language fluency is required
- Ability to manage multiple tasks at the same time with cross-functional teams
- Understanding of different areas/locations in Kuwait
- Ability to handle irate individuals in a calm and professional manner
- Ability to work under pressure and handle stress
- Advanced Skills in MS Office, Google Docs, and Google Sheets
- Well-organized, with excellent team-player qualities.
- Agile and highly adaptable to a fast-paced work environment
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