- Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
- Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
- Typically would not have sales goals/quotas.
- Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
- Work requires some judgment but is performed primarily according to standard procedures with close supervision
- Provide responsive and competent customer support within a call center environment.
- Ensure that all customer issues are resolved at the first instance.
- May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
- Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
- Deliver and exceed customer-specified service levels for handle time.
- Learn, understand, retain and regularly update and demonstrate product/process knowledge.
- Track, document and retrieve information in call tracking database.
Excellent communication skillsFluency in GermanExcellent communication and presentation skills. Good to excellent English level