The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. 

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday 
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated 

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued. 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Save the Children International seeks to always be a child safe organization through fulfilling its obligations to the community and through programme implementation carried out by the organization for safeguarding children and to improve their living standards of the child.

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Position: Case Management Officer

Location: Hodiedah

Grade: 4b

Contract Length: As per the budget

The Opportunity:

The Child Protection Case Management Officer will be responsible for activities related to case management. She/he will be responsible for effective implementation and proper documentation of all child protection cases. The CM Officer will ensure that project activities on case management are in line with Save the Children's key child protection principles including best interests of the child, confidentiality, do no harm and child participation, draw on relevant best practices and lessons learned, enable children to attain their rights and are compliant with donor regulations. She/He will provide technical oversight to stakeholders and the case management team.

Key Areas of Responsibilities: 

Program planning, supervision and monitoring:

• Support the review and technical design of the SC case management approach 
• Ensure that the implementation of Case Management is functional and adhered to the Child Protection Minimum Standards (CPMS) and Case Management SoPs. 
• Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with team and CP coordinator. 
• Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases to caseworkers. Facilitate peer-to-peer support groups where appropriate.
• Organize the case conference, to discuss challenging cases, ensure timely follow up, and that all             systems are functional.
• Review staff caseloads to ensure they are manageable and share challenges with CP coordinator.
• Monitor timescales for response, decision-making, placement, follow-up and review.
• Review and analyse trends in the caseload to inform programming. 
• Conduct regular case file audit and check that protocols and principles are respected.
• Archive all case management department documents and financial transactions safely as per the policy of SCI. 
• Support and contribute to the design of case management tools including clear case management eligibility and closure criteria as per case management SoPs.
• Ensures that case workers, community volunteers are appropriately supported in their daily work.
• Conduct regular visits to the field sites to observe the quality of the implementation of the case management activities. 
• Provide information to community members referring to the services providers on how to better protect their children.
• Design, prepare and provide quality trainings sessions, workshops and teaching events on case management related topics in all impact locations according to the requirements.
• Actively support baseline / endline / other surveys for MEAL (monitoring, evaluation, accountability and learning) purposes.
• Ensure that the community is well informed on the case management service (eligibility/target, function, etc.) 
• Facilitate implementation of awareness-raising sessions with community members on identification and referral of children with protection concerns.

Capacity Building: 

• Ensure staff gaps and training needs do not result in gaps in support to individuals in case management and address such issues with CP the coordinator.
• Ensure access and timely delivery of material, logistical, and further technical support and set eligibility criteria for material and other support
• Develop and facilitate Case Management training module to case workers, stakeholders, CPCs, government departments as required.
• Ensure all staff are trained on monitoring and reporting mechanisms.

Reporting and administrative:

• Revise and compile weekly case workers report.
• Provide timely inputs to programme and donor reports on case management project activities and awareness raising activities in compliance with internal Save the Children requirements and any relevant external donor requirements.
• Ensure that all relevant financial documentation is completed accurately as required by SCI financial policy.

Coordination, advocacy and Networking: 

• Attend CP coordination / CPWG meeting when and as required. Ensure effective coordination with the CPWG and all relevant task groups for case management.
• Conduct service mapping, support the periodic review if referral services and ensure the direct and referral case management services are accessible.
• Identify gaps in services and support both internal and external advocacy to fill in the service gaps.
• Coordinate all case management processes within SCI and with partners.
• Liaise and collaborate with other Case Management actors when required. 
• Maintain positive coordination and relationships with partner and other SCI sector staff.
• With the Child Protection Team, support the integration of child protection case management into the other core sectors of SCI programs.

Additional job responsibilities

Any other duties as assigned by the line manager.

SKILLS AND BEHAVIOURS (our Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
• Creates a managerial environment across the Region to lead, enable and maintain our culture of child safeguarding

Ambition:

• Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• Future orientated, thinks strategically and on a global scale

Collaboration:

• Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members and external partners and supporters
• Values diversity and different people’s perspectives, able to work cross-culturally.

Creativity:

• Develops and encourages new and innovative solutions
• Cuts away bureaucracy and encourages an entrepreneurial approach

Integrity:

• honest, encourages openness and transparency, builds trust and confidence
• displays consistent excellent judgement

QUALIFICATIONS AND EXPERIENCE AND ATTRIBUTES

• Bachelor’s/ diploma degree in Sociology, Psychology, Social work, Law, Political Science & International Relations, community development or another related field.
• At least 3 years’ experience in the Case Management field. 
• Experience in having implemented psychosocial support programmes.
• Experience of working directly with children and/or adolescents.
• Training skills, and ability to conduct training.
• Good communication and interpersonal skills.
• Willingness and ability to dramatically change work practices and hours in the event of emergencies.
• Ability to represent Save the Children at meetings with government officials.
• Capacity to work with a team and to work under pressure.
• Computer skills in Word, excel, PowerPoint.
• Ability to analyse information, evaluate options, and follow the strategic directions as guided.
• An in-depth understanding of national development issues, laws and national policies in particular as relates to children.
• Previous experience of working with a multi-cultural team and adaptability to varied team dynamics.
• Excellent interpersonal, communication and presentation skills.
• English language for this position is an extra additional important criterion to enable the person for quick improvement.

Commitment to Save the Children Code of Conduct, Child Safeguarding Policy and values.

Equal Opportunities 

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at www.savethechildren.net/careers/apply