Job Description
Roles & Responsibilities
General Information
Title of Post: Communications Officer
Grade: CST II
Supervisor: Head of Partnerships and Communications
Unit/Division: Communications
DUTY STATION (City, Country): Aden, Yemen
Duration of Contract: 11 months
ORGANIZATIONAL CONTEXT:
WFP Yemen operates in a highly complex humanitarian environment where effective communications and engagement are essential to support programme delivery, build trust, demonstrate impact and maintain confidence among affected communities, staff, partners, authorities, donors and the media.
The Country Office’s communications approach is structured around four complementary areas: internal communications, community engagement, local media, and external media/fundraising. Together, these areas aim to strengthen alignment across the office, improve two-way communication with communities, support preparedness around programme changes, address misinformation, and generate stronger evidence-based content for advocacy, visibility and resource mobilization.
JOB PURPOSE:
The position will support the implementation of WFP Yemen’s communications and engagement priorities by helping translate operational information into clear, timely and audience-appropriate messages. It will strengthen coordination between Communications, Programmes, M&E, Field Offices, Security, Partnerships and leadership, ensuring that communications are integrated into programme delivery from the outset.
The role will contribute to field-level dissemination, community feedback and engagement, media and social media monitoring, visibility and storytelling, donor-facing communications, and internal alignment. It is central to making engagement a practical operational tool that strengthens accountability to affected people, improves programme acceptance, enhances WFP’s reputation, and supports sustained donor confidence in WFP Yemen’s work.
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
Develop, maintain and regularly update a communications workplan for WFP Yemen, ensuring that activities are aligned with the Country Office’s operational priorities, corporate communications standards, and the four areas of focus: internal communications, community engagement, local media, and external media/fundraising.
Plan, coordinate and implement communications and engagement initiatives that strengthen WFP’s visibility, credibility and acceptance among affected communities, staff, partners, donors, media and other key audiences.
Produce clear, accurate and audience-appropriate communications materials, including key messages, web stories, press lines, social media content, factsheets, visibility products, briefing materials, presentations and donor-facing content.
Support community engagement by developing communication materials for affected populations, working with Field Offices, Cooperating Partners, Programmes and Monitoring and Learning to ensure that communities receive timely, consistent and accessible information on WFP assistance and programme changes.
Strengthen two-way communication with communities by supporting the documentation, analysis and use of feedback, questions, concerns and rumours gathered through field teams, cooperating partners, community feedback mechanisms and other channels.
Maintain and develop relationships with local and international media, journalists, fixers, influencers and relevant information platforms, while ensuring that media engagement is risk-informed and aligned with WFP’s messaging and reputational considerations.
Monitor traditional media, social media and online narratives related to WFP Yemen, humanitarian assistance and food security, identifying trends, misinformation, reputational risks and opportunities for proactive engagement.
Develop and implement a social media plan for WFP Yemen, using appropriate platforms, content formats and partners to increase visibility, explain WFP’s work, showcase impact and support advocacy and fundraising objectives.
Generate and facilitate the production of high-quality visibility and storytelling content, including text, photos, videos and audio, with a focus on evidence-based narratives that demonstrate WFP’s operational presence, programme results, innovation and funding needs.
Work closely with Monitoring and Learning, Programmes, Field Offices and Partnerships to ensure communications products are grounded in data, field realities and programme evidence, and that impact stories reflect both operational results and the voices of the people WFP serves.
Support internal communications by helping staff understand WFP Yemen’s priorities, achievements, operational