The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. 

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday 
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated 

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued. 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Save the Children International seeks to always be a child safe organization through fulfilling its obligations to the community and through programme implementation carried out by the organization for safeguarding children and to improve the living standards of the child.

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Position: Case Management Assistant (ONLY NATIONAL)

Location: Taiz

Grade: 5

Contract Length: Till June 2026

The Opportunity:

The Child Protection Case Management Assistant will be responsible for activities related to case management. She/he will be responsible for effective implementation and proper documentation of all child protection cases. The CM Assistant will ensure that project activities on case management are in line with Save the Children's key child protection principles including best interests of the child, confidentiality, do no harm and child participation, draw on relevant best practices and lessons learned, enable children to attain their rights and are compliant with donor regulations. She/He will provide technical oversight to stakeholder and case management team.

Key Areas of Responsibilities: 

• Supervise and build the capacity of MoSAL social workers.
• Lead the service mapping and update the service directory accordingly, and disseminate it on the social workers.
• Review all assessed cases to determine whether they meet case management eligibility criteria 
• Work with MoSAL social workers to assess if they understand problems, define goals, and develop realistic plans; initiate and implement actions to ensure children are safeguarded from harm
• Review case plans for children and families, including referrals to service providers where needs cannot be met by SCI.
• Monitor, supervise and review individual cases; for example, during regular case conferences, home visits or other monitoring visits (as required under the specific circumstances) with the aim to ensure timely and high-quality assistance.
• In accordance with set case closure criteria, ensure that all social workers do not handle more than 25 cases at a time, close cases of those individuals who have resolved the immediate protection concerns and, as far as possible, have developed sustainable solutions to the underlying problems 
• Ensure high quality case management documentation (including case management plan, referral documentation, other relevant documentation), whereby making sure that confidentiality and information sharing protocols are met.
• Ensure coding of all data, file storage, transfer of data in a safe manner and demolition of data according to SCI Data protection protocols.
• Conduct field visits to ensure that the community is well informed on the case management service (eligibility/target, function, etc.) 
• Ensure Protection Monitoring is being conducted at the field level and report any incidents immediately per the SoPs.
• Any other required duties by the line manager.

Coordination

• Coordinate with relevant local authorities, MOSAL, community leaders, and other relevant key stakeholders such as local NGOs, community-based organizations in the implementation of the Child protection project in Taiz. 
• In collaboration with all relevant Volunteers, CPAs, SWs, and all stakeholders engage with children and adolescents to effectively monitor the implementation and impact of the CP programme on children’s issues, including issues of Main child protection Issues which includes, UASC, CWD, dropping out of school and the neglected children and those affected from the conflict, ensure the quality according to children’s needs.
• Coordination with other SC sectors for programs integrations.
• Coordinate with Logistics on procurement CM supplies, distribution, documentation and reporting.

Monitoring, Evaluation and Accountability and Quality

• With support from the MEAL team:
• Implement M&E systems in the project site s/he is responsible for, and ensure that the agreed tools are used properly.
• Conduct regular field monitoring visits according to requirements and plans then report back with the findings.
• Conduct QLE assessments and report back.
• Actively monitor Child protection activities at targeted location, ensuring quality of Save the Children’s programme, reporting and flagging concerns.
• With support from the Accountability team, put in place accountability activities for the project.

General

• Comply with Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
• Perform other functions relative to Child Protection activities and initiatives that may be assigned by the Line Manager.

SKILLS AND BEHAVIOURS (our Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving, and role modelling Save the Children values.
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved.
• Creates a managerial environment to lead, enable, and maintain our culture of child safeguarding.

Ambition:

• Sets ambitious and challenging goals for themselves and their team, takes responsibility for their personal development, and encourages their team to do the same
• Future-oriented, thinks strategically and on a global scale

Collaboration:

• Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members, and external partners and supporters
• Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives; knows when to lead and when to follow and how to ensure effective cross-boundary working.
• Communicates clearly and confidently with others to engage and influence; promotes dialogue and ensures timely and appropriate messages, building confidence and trust. 
• Invests time and energy to actively develop self and others to help realise their full potential, and to build the organisation’s capability for the future. 

Creativity:

• Applies the required technical and professional expertise to the highest standards; promotes and shares best practices within and outside the organization. 
• Develops and implements innovative solutions to adapt and succeed in ever-changing and uncertain global and working environments. 
• Takes effective, considered, and timely decisions by gathering and evaluating relevant information from within or outside the organization. 

Integrity:

• Honest, encourages openness and transparency, builds trust and confidence.
• Displays consistent excellent judgement.

Qualifications and Experience:

Essential:

• Previous experience in a similar field.
• At least 2 years’ experience in a humanitarian work context with INGO
• Some understanding of at least of key technical areas of CP programming and a working knowledge of the other sectors that include MEAL, FSL and WASH. 
• Previous experience of working with a multi-cultural team and the adaptability to varied team dynamics
• Computer literate: MS Office 
• Excellent interpersonal, communication and presentation skills
• Fluency in written & spoken Arabic; able to communicate and write in English is essential.
• Commitment to Save the Children Code of Conduct, Child Safeguarding Policy and values
• Experience of working directly with children and/or adolescents 

Desirable:

• Female candidates are highly encouraged to apply.
• Oral and written English Language skills.
• Experience of working and living in relevant regions/contexts NGO or humanitarian programming experience.

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at www.savethechildren.net/careers/apply

To apply please click the link:

“Save the Children is an equal opportunity employer. Women are strongly encouraged to apply”