Job Description

About Our Client

One of our clients, “A company in Yemen", is seeking to recruit a highly qualified employee. Where that company always relies on the recruitment of those with excellent educational qualifications and reputable people, and also to provide exceptional job opportunities.

IT-Quality Internal Auditor

Division: Management 

Department: Quality Assurance

Age Limitation: Up to 32 Years Old

Place: Sana’a Governorate

End Date: 11 January 2025

Primary Objectives:

• Ensure that adequate and effective processes for technical/non-technical, procedures, and policies for the Quality Management System (QMS) are developed, implemented and documented, in the relevant operations.
• Improve processes and their outputs through performing periodically on-site audits, report findings, following-up action plans and addressing progress for technical and non-technical departments (help managing QMS).

Summary of Main Duties:

• Review – at least once a year or shorter if required- existing documents of the Quality Management System (QMS) within certain areas, update and ensure validation as required.
• Perform internal quality audits at least once a year, report findings, agree action plans with concerned, validate and follow-up progress to ensure closure of non-conformities or relevant issues on timely manner. 
• Accompany ISO External Auditor during his audit visit, prepare findings report and actions follow for related departments.
• Prepare and analyze company functions KPIs - monthly, quarterly, mid-year and annually, and provide statistical reports requested by outside bodies.
• Review processes’ objectives and outputs (KPIs) for areas under control, follow-up processes owners on data reported for KPIs on monthly basis to ensure the effective and efficient processes.
• Investigate identified or reported problems by concerned or management, address with the concerned the root causes of problems, impacts, and recommend corrective actions, record and follow-up until closure of issue.
• Ensure customer complaints are reported, recorded, traced through the quality procedures and tools (e.g. Intranet/Shabaka), followed-up and closed with corrective actions, and report monthly the statistics of complaints status per their categories or as advised by Manager Quality Assurance.
• Help manage the SharePoint/M-File with the new procedures and documents and records along with other departments/coworkers in the Quality Assurance Dept. 
• Assist in designing the relevant forms, documents, newsletter based on the approved identity. 
• Do any other duties required by the QMA to promote the effectiveness and efficiency of the QMS such as documentation of contracts, recordists.

Job Requirements:

• Bachelor’s degree in Information Technology (preverbally 80% and above). 
• Minimum 0-3 years of experience in the same filed.
• Experience in QMS and its audit which is a plus. 
• Certificate or experience in Telecommunications is preferred 
• Having ITIL, ISO 27001 experience is preferred
• Fluent in both Arabic and English languages (verbal & written).
• V. Good knowledge of using MS applications (Words, Excels, Visio, SharePoint etc.)