Job Description

About Our Client 

One of our clients, “A company in Yemen", is seeking to recruit a highly qualified employee. Where that company always relies on the recruitment of those with excellent educational qualifications and reputable people, and also to provide exceptional job opportunities.

PMC NOC

Division: Technical

Department: Platform Management Center

Age Limitation: Up to 32 Years Old

Place: Sana’a Governorate

End Date: 11 January 2025

Primary Objectives:

• To Monitor all capacity links, power devices and all system in PMC.
• To follow up for the faults cases and raising reports accordingly.

Summary of Main Duties:

• Insure of all alarms systems and devices are working properly in the PMC (duty routine). 
• Carry out watch keeping on duties.
• Process all the alarms, and fault reports to perform corrective maintenance actions on the technical systems and services within the given operations rights and authorities.
• Receive and process all the technical complaints (trouble tickets) and requests from the technical systems' customers and partners within the given operations rights and authorities.
• Performing the performance of all switching KPI’s such as ASR, ACD, NER and so on.
• Carrying out the First Line Maintenance as required.
• Check and acknowledge all the alarms in the technical management system and add the maintenance's tips per alarm as necessary.
• Escalate the faults, alarms, and the technical complaints or requests, that need 2nd level maintenance actions to the concerned department as mentioned in the company policies and procedures. (SLA)
• start and follow up trouble tickets with the distant parties (National or International) for any technical problem appears in the Switching systems or received from the Switching engineers.
• Report all the events in the Switching systems with the actions taken to restore faults, or any incidents as mentioned in the SLA.
• Preform the routine and preventive maintenance on the technical systems.
• Report the information of the CDR generation process to the concerned departments as mentioned in the company policies and procedures. (TTFILE).
• Maintain the fault register, and handle reports for all the faults, alarms, and trouble tickets in the technical systems.
• Raise the daily outage report of the Switching network resource and capacity (DOR).  
• Handover the events and incidents which are still on-going to the next shift engineer.
• Updating PMC references documents.
• Writing /Updating PMC procedures according to the SLA for each department.
• Cooperate with Team leader and PMC manager in case of a new tasks require.
• Searching how to enhance the PMC Work by studding similar cases (NOC systems).

Job Requirements:

• Bachelor’s degree in IT, or Telecom, professional qualification background (preverbally 80% and above). 
• Minimum 0-3 years of experience in the same filed.
• very Good in writing and speaking English language.
• Good in communications skills 
• Good physical health.