Job Description

 About Our Client

One of our clients, “A big company in Yemen", is seeking to recruit a highly qualified employee. Where that company always relies on the recruitment of those with excellent educational qualifications and reputable people, and also to provide exceptional job opportunities.

Quality Internal Auditor 

Division: Management 

Department: Quality Assurance

Place: Sana’a Governorate

Age Limitation: Up to 32 Years Old

End Date: 11 January 2025

Primary Objectives:

• Ensure that adequate and effective processes for technical/non-technical, procedures, and policies for the Quality Management System (QMS) are developed, implemented and documented, in the relevant operations.
• Improve processes and their outputs through performing periodically on-site audits, report findings, following-up action plans and addressing progress for technical and non-technical departments (help managing QMS)

Summary of Main Duties:

• Review – at least once a year or shorter if required- existing documents of the Quality Management System (QMS) within certain areas, update and ensure validation as required.
• Perform internal quality audits at least once a year, report findings, agree action plans with concerned, validate and follow-up progress to ensure closure of non-conformities or relevant issues on timely manner. 
• Accompany ISO External Auditor during his audit visit, prepare findings report and actions follow for related departments.
• Prepare and analyze company functions KPIs - monthly, quarterly, mid-year and annually, and provide statistical reports requested by outside bodies.
• Review processes’ objectives and outputs (KPIs) for areas under control, follow-up processes owners on data reported for KPIs on monthly basis to ensure the effective and efficient processes.
• Investigate identified or reported problems by concerned or management, address with the concerned the root causes of problems, impacts, and recommend corrective actions, record and follow-up until closure of issue.
• Ensure customer complaints are reported, recorded, traced through the quality procedures and tools (e.g. Intranet/Shabaka), followed-up and closed with corrective actions, and report monthly the statistics of complaints status per their categories or as advised by Manager Quality Assurance.
• Help manage the SharePoint/M-File with the new procedures and documents and records along with other departments/coworkers in the Quality Assurance Dept. 
• Assist in designing the relevant forms, documents, newsletter based on approved identity. 
• Manage and maintain contracts and agreements and coordinates other relevant functions in this regard. 
• Do any other duties required by the QMA to promote the effectiveness and efficiency of the QMS such as documentation of contracts, records…etc.

Job Requirements:

• Bachelor’s degree in business Admiration (preverbally 80% and above). 
• Minimum 0-3 years of experience in the same filed.
• Other business certificates such as finance, HR, etc.
• Experience in QMS and its audit which is a plus. 
• Having ISO Quality Management System 9001, 9004, 19011 knowledge and certificates and experience are preferred.
• Fluent in both Arabic and English languages (verbal & written).
• V. Good knowledge of using MS applications (Words, Excels, Visio, SharePoint, etc.)