Job Description

Safe Road for Peace & Development (SRPD) is a non-profit and non-governmental organization that was established in August. 2017 with a vision to provide work through innovative approaches in Yemen to empower people, save lives, defeat poverty, and achieve social justice and life with integrity, especially for those living in poverty and marginalized communities, where they can utilize their potentials for sustainable development.

Our vision is to be a leading organization where communities are empowered to live sustainably, and all individuals enjoy their fundamental rights according to basic humanitarian standards and principles.

Job title: Receptionist
Report to: Accountability Officer
Location: Sana’a 
Contract Duration: Until December 31st, 2024, renewable based on fund availability and performance 

KEY RESPONSIBILITIES:

• Welcome refugees and asylum seekers into the reception office and assist with their requests appropriately.
• Verify data of refugees and asylum seekers in the information management (IM) system and log additional required information.
• Address inquiries and issues raised by refugees and asylum seekers in coordination with the protection officer/assistants.
• Provide comprehensive support to refugees and asylum seekers within the drop-in center, ensuring their needs are met effectively and with empathy.
• Refer individuals to relevant partners or service providers (e.g., legal, medical, psychological) when necessary.
• Track the outcomes of both internal and external referrals to ensure effective case resolution.
• Facilitate case closure for all individuals, aiming for a smooth process.
• Serve as a feedback point for complaints and inquiries.
• Coordinate, organize, and participate in awareness sessions.
• Provide periodic reports to the direct supervisor, including an overview of achievements, challenges, and proposed solutions.
• Maintain a safe reception area, adhering to safety regulations.
• Perform other duties as assigned by the supervisor or project manager.

REQUIRED SKILLS & EXPERIENCE:

• A BA in Social Service or business administration or equivalent is required.
• 3 years of employment experience in a similar field is required also,1 year of employment in an NGO and INGO is preferred.
• Excellent in English and Arabic Languages.
• Attention to detail; accuracy and a structured way of approaching tasks.
• Proficiency in Microsoft Office applications, particularly Excel is required. 
• Excellent interpersonal and communication skills.
• Excellent people skills.
• Ability to deal with heavy work pressure.
• Self-motivated, results-driven, and excellent sense of organization.

PSEA:

Safe Road for Peace & Development has zero tolerance for sexual exploitation and abuse. Anyone who has been found to have sexually exploited and/or abused another person, his/her contract will be terminated immediately.

Safeguarding:

SRPD organization is committed to safeguarding and promoting the welfare of adults at risk and children in the targeted communities, as well as the welfare of all SRPD representatives. SRPD expects the post holder to adhere to and share this commitment.
All necessary measures for safer recruitment would be required, including thorough background checks.