Job Description

Job Title: CP Case Management Assistant
Band / Level / Grade: 9A
Department: Child Protection
Location: AlHudaydah

BACKGROUND: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The IRC responds to people’s acute and longer-term needs with integrated programs that improve health and safety, prioritize children’s education, foster economic wellbeing, and empower communities to regain control over their lives. Our work gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, conflict sensitivity, coordination, and impact.

The IRC Yemen began its programs in October 2012. Since establishing its presence in the South of Yemen, in the Red Sea Coastal city of Aden, the organization has grown from just an implementing small project to handling large scale emergency and relief operations. Following the war which broke out in Yemen in March of 2015 and the humanitarian disaster, which was crafted by the same, IRC launched one an emergency response program in the southern governorates of Aden, Lahj, Abyan, Shabwah and Al Dhale, and expanded later in Sana’a and Hodeidah in the North.  Currently IRC Yemen is operating in eight governorates in the south and north of Yemen through direct programming and through local partnerships, in Health, WASH, Nutrition, Economic Recovery Development, Education, Child Protection, Gender and Women Protection and Empowerment.

The International Rescue Committee (IRC) have been working in the Middle East and North Africa (MENA) for more than forty years. Today, the IRC has more than 2,200 staff working across the region, including in Iraq, Jordan, Lebanon, Libya, Syria, and Yemen to support those affected by some of the world’s most complex and protracted humanitarian crises.

SCOPE OF WORK:

The CP case management assistant will conduct all steps of the case management process for an assigned number of individual children vulnerable to abuse, exploitation, neglect and violence (especially UASC) and their families in this process and responsible for ensuring accurate and quality delivery of interventions in AlHudaydah

JOB SUMMARY:

This position will be responsible to conduct all steps of the Case Management process in mobile centers and TFCs for an assigned number of individual children exposed to malnutrition, and their families. CW will ensure children harmed or at risk of being harmed are identified and receive individual CM support by completing documentation, assessments, action plans, direct service provision, referrals, and follow-up, also will provide support in the process of CM, and collaborate with other caseworkers and service providers on management of caseload and referrals.

WORKING RELATIONS:

The CM Assistant will work closely with the Community-Based Child Protection Committee, partners and work closely with health, Nutrition and WPE teams to cultivate collaboration and also report directly to case management officer.

MAIN RESPONSIBILITIES:

• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC.
• Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.
• Provide individual case management for children in the mobile centers and camps and ensure accurate documentation of case files based on CM steps, related tools, and procedures, while provide ongoing support to families.
• Participate and support the identification of children harmed or at risk of harm.
• Provide input for weekly and activity reports.
• Directly communicate efficiently with other caseworkers to advocate, collaborate, and make referrals according to the best interests of children.
• Regularly attend case management meetings and relevant case conferences at field level.
• In addition to the case management team, collaborate closely with other members of the Child Protection team, ensuring smooth coordination and referrals.
• Promptly report concerns or incidents to IRC management and collaborate closely with community leaders and other external parties as required to maintain/improve the security environment for IRC programs.
• Actively engage in all capacity building opportunities including formal trainings, on-the-job mentoring, and peer to peer sessions.
• Ensure accurate documentation and compilation of Case Management in accordance with case management.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC [team/office]
• Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies. 
• Educate/raise awareness among the community and clients about the existing feedback mechanisms and response processes.

REQUIREMENTS: (Qualifications, Skills, and Abilities):

A.    Education:

• Technical diploma or degree in social work, human rights, or related degree preferred.

B.     Experience:

• Minimum 1 year of experience implementing child protection programs, preferably social work, or case management, in humanitarian or development settings.

c. Skills and Abilities:

• Proven understanding of working with Adolescents, children, and particularly vulnerable children.
• Validated understanding of working with children and particularly vulnerable children.
• Personal qualities: Team leader, flexible, strong interpersonal skills with children, caregivers, analytical skills, network-builder, able to handle pressure well and work in cross-cultural setting.

C.    Proficiencies:

• “Proficiency in Arabic.
• Written and spoken English is an advantage.

Professional Standards: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, age, marital status, disability or any other characteristic protected by applicable law.

IRC strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a team and deliver the best possible services to our clients.Commitment to Client Responsiveness: By committing to Client-Centered Programming, at the IRC Yemen, we place the people we serve - our clients - at the center of our programming and services. The IRC Yemen Staff have an important role to play in supporting the implementation of client-responsive programming through raising awareness among the community and clients about the existing feedback mechanisms and how to use them including the response processes, access, and eligibility to services, and contribute to building an institutional culture that prompts staff to listen to clients.