Duties and Responsibilities:

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their workspace as well as computer software programs.
• Be a professional representative of our company that other employees look up to.

Skills

Job Requirements:

• High quality written and verbal communication skills.
• Ability to adapt to changes in the work environment.
• Accurate and able to produce quality work and excellent reasoning skills.
• Quality decision making

Required Qualifications and Experience

• A minimum of 5 years’ experience in a similar role in the UAE. (Air / Sea)
• A graduate in any business / analytical background.
• Previous customer service or call center experience required in logistics firm.
• Reasoning ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Language Skills: Excellent English speaking (written / verbal). If you speak any CIS countries languages, it’s a plus.