Company Overview:
We are a dynamic and growing laundry business dedicated to providing high-quality services to our customers. Our mission is to make laundry care convenient, reliable, and efficient for our clients, ensuring their satisfaction and trust in our brand.
Job Description:
We are seeking a motivated and versatile Marketing and Service Person to join our team. This role requires a combination of marketing expertise and customer service skills to effectively promote our services and ensure exceptional experiences for our customers.
Key Responsibilities:
- Marketing Strategy Development: Develop and implement marketing strategies to promote our laundry services, attract new customers, and retain existing ones. This includes online and offline marketing campaigns, social media management, and advertising initiatives.
- Customer Engagement: Interact with customers to understand their needs, provide assistance, and address any inquiries or concerns promptly. Build strong relationships with customers to enhance loyalty and satisfaction.
- Sales and Promotion: Identify opportunities for sales growth and develop promotional activities to drive customer acquisition and retention. Collaborate with the sales team to achieve revenue targets and business objectives.
- Service Quality Assurance: Ensure that all laundry services meet quality standards and customer expectations. Monitor service delivery, handle customer feedback effectively, and implement improvements to enhance service quality.
- Market Research and Analysis: Conduct market research to identify industry trends, competitor activities, and customer preferences. Use data-driven insights to optimize marketing strategies and service offerings.
Qualifications and Skills:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in marketing, customer service, or sales roles, preferably in the laundry or hospitality industry.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in digital marketing tools and platforms, including social media management, email marketing, and analytics.
- Ability to work independently, manage multiple tasks, and adapt to changing priorities.
- Customer-centric mindset with a passion for delivering exceptional service experiences.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.
- Positive and collaborative work environment.
- Free laundry services.
Skills
Qualifications and Skills:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in marketing, customer service, or sales roles, preferably in the laundry or hospitality industry.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in digital marketing tools and platforms, including social media management, email marketing, and analytics.
- Ability to work independently, manage multiple tasks, and adapt to changing priorities.
- Customer-centric mindset with a passion for delivering exceptional service experiences.