Greet walk-in customers, respond efficiently to their enquiries while suggesting suitable products to their preference and needs
Share with the customer products-related information and explain about their functioning and care methods
Place special orders based on customer needs or call other affiliated-stores to find customers desired items
Exchange merchandise for customers and accept returns as per set policies regarding payment and exchanges
Gather customers’ personal information and manage the database in order to communicate to them future sales, offers and promotions
Provide relevant solutions in case of arising issues and escalate if need be
Achieve sales targets set by the management and participate in the company’s growth
Communicate customers’ products needs and preferences to Senior Management in order to enhance Sales strategies
Open and close cash registers in order to process purchase payments (cash or credit), performing tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and making deposits
Ensure excellent after sale service standards and maintain high customer satisfaction
Store and Display Related Activities
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Arrange the merchandise to promote sales based on the set and agreed display fixed by the concerned Manager in coordination with the supplier
Ensure the cleanliness of the shelves, counters, and tables and the availability of bags, gift-wraps etc.
Assist in the Inventory stock count and requisition of new stock