1. Answering incoming calls and addressing customer questions or concerns.
2. Providing information about products or services.
3. Making outbound calls to follow up on customer inquiries or resolve issues.
4. Resolving customer complaints or escalating them to the appropriate department.
5. Keeping accurate and detailed records of customer interactions.
6. Updating customer accounts or profiles with relevant information.
7. Communicating and coordinating with other team members or departments to resolve customer issues.
8. Handling customer transactions, such as placing orders or processing payments.
9. Providing feedback or suggestions to improve customer service processes or product offerings.
10. Monitoring social media channels for customer inquiries, comments, or feedback and responding promptly.
11. Engaging with customers or followers through comments, messages, or direct interactions.
12. Resolving customer complaints or issues raised on social media platforms.
13. Proactively seeking customer reviews or feedback and encouraging positive interactions.
Work experience as a Customer Service Trainer or similar roleExperience in sales or customer service positions is a plusKnowledge of Learning Management Software (LMS)Familiarity with interactive learning activitiesExcellent communication and presentation skillsBSc degree in Education, Human Resources or relevant fieldAdditional certification in training is a plus