- Supports and provides superior service via phones and e-mails as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
- Provide quality, efficient and non-judgmental customer service to customers.
- Use questioning, trouble shooting and listening skills that support effective communication and help in solving the customer’s problems & complaints to ensure achieving the target.
- Assists with the placement of orders.
- Builds customer’s interest in the products offered by the company and offer up selling the products, whenever possible which will guarantee the business continuity and contribute in achieving the target.
- Meeting and greeting clients and visitors, providing backup data as needed to positively reflect the company’s image.
- Maintains Data Base System of clients by maintaining hard copy and electronic filing system, to ensure that data are properly maintained.
- Builds sustainable relationships of trust with clients through open & interactive communication.
- Informs the clients with the delivery date of orders.
- Provides product information & resolves any emerging problems that client might face with accuracy & efficiency.
- Handles complaints & directs them to the designated parties and follows up to ensure the resolution.
- Follows up on Delivery / Payment + Clients Dispatches.
Bachelor’s degree in a relevant disciplineFresh Grade or from 1 to 3 years’ experience in a similar role Computer knowledge – Excellent knowledge of Microsoft Word and Spreadsheet Familiarity with telephone techniques and skills. Familiarity with CRM systems and practicesOutstanding communication and interpersonal skills Ability to multi-task, prioritize, and manage time effectivelyCustomer orientation and ability to adapt/respond to different types of characters