Raya Contact Center is a world class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services . Raya Contact Center with its Call Center services caters to clients, including global fortune 1,000 companies in Europe, Middle East & Africa in 25 different languages. Raya Contact Center serves its clients from Eight contact center facilities across three continents from Egypt, Poland, and UAE. 

With over 4,750 seats capacity and 6,000 Agents talent pool, Raya Contact Center provides top notch outsourcing and call center services by focusing on high growth industries; mainly Technology & Consumer Electronics , Media & Communication , Fast Food , Banking & Insurance , Automotive , White Goods , Retail , Health care , Travel & Hospitality , E-commerce , Government & Public Service , Real Estate...among others, in the Middle East, Africa and Europe. Our operations are well supported through a robust continuous improvement approach using best practices in Lean, Innovation, 6 Sigma, Problem Solving, Data analytics as well as world class standards such as COPC, PCI and ISO certifications. Raya provides tangible value to our clients from our delivery locations in Cairo, Hurghada, Alexandria, Assiut, Dubai and Warsaw by sharing improvements, insights, analytics and recommendations supported by illustrated savings and additional derived revenues.

Raya Contact Center, the leading outsourcing service provider in the Middle East and Europe, is a fully owned subsidiary of Raya Holding for Investments, a leading regional investment conglomerate with a diversified portfolio.In 1999, seven leading IT companies merged in order to create Raya Holding for Investments, the Middle East’s largest CIT Company with a vision to grow into a solid financial conglomerate with multifaceted operations. Raya Holding for Investments manages 10 subsidiaries and owns stakes in leading companies from various industries. Besides leading the information technology and consumer electronics market in Egypt, the Middle East and Africa since 1999, Raya Holding for Investments manages subsidiaries operating in contact center services in Egypt, UAE, and Poland, smart buildings development, data center outsourcing, land transport, PET recycling and social media development. Listed in the Egypt Stock Exchange (EGX) with a number of 6,500 employees, Raya Holding for Investments is committed to maximize its shareholders’ value and to expand its reach with branches in Saudi Arabia, the Gulf and Nigeria, catering to a customer base located on six continents.