Job Description

Roles & Responsibilities

The Water Sanitation Monitoring Associate will support the implementation and monitoring of WASH activities by ensuring effective coordination, technical oversight, reporting, and compliance with Our client procedures. Under the direct supervision of the Project Manager, the incumbent will perform the following duties with professionalism, integrity, and efficiency:

Water Supply Monitoring and Coordination

• Coordinate and monitor water supply through water trucking activities to ensure timely delivery in accordance with project requirements.
• Monitor contractors' performance and verify compliance with contractual obligations, approved schedules, and technical specifications.
• Coordinate with operation engineers, the hotline team, contractors, and relevant stakeholders to address water supply interruptions, complaints, and operational issues.
• Monitor water quality sampling and testing activities and ensure compliance with national standards and project requirements.
• Verify that water suppliers obtain water from approved sources and comply with agreed quality standards.
• Conduct regular field monitoring visits to verify service delivery, identify implementation gaps, and recommend corrective actions.
• Monitor the performance of water trucking operations and prepare recommendations to improve operational efficiency.
• Maintain and regularly update the database of water truck operators, contractors, and service providers while reporting any non-compliance or misconduct.

Logistics and Operational Support

• Coordinate logistics arrangements related to water supply operations, including transportation, delivery schedules, and distribution plans.
• Review shipping and logistics documentation for completeness and compliance before submission to relevant authorities.
• Monitor the movement and delivery of project supplies and ensure timely clearance and handover to beneficiaries and implementing partners.
• Provide technical support during procurement and logistics planning related to WASH interventions.
• Support the preparation of technical specifications and provide inputs during procurement processes where required.
• Contribute to the development and periodic review of logistics and operational Standard Operating Procedures (SOPs).

Project Implementation and Monitoring

• Support the planning, implementation, and monitoring of project activities in accordance with the our client Project Management Manual and organizational procedures.
• Monitor project progress against implementation plans and identify risks, delays, and operational challenges requiring management attention.
• Collect, analyze, and validate field data to support project monitoring, reporting, and evidence-based decision-making.
• Prepare accurate daily, weekly, and monthly monitoring reports, including progress updates, challenges, lessons learned, and recommendations.
• Maintain project records and monitoring databases to ensure complete and accurate documentation.

Coordination and Liaison

• Coordinate with government counterparts, UNICEF, SRAD, implementing partners, contractors, and humanitarian organizations to facilitate effective implementation of project activities.
• Participate in operational, WASH, and coordination meetings and provide technical updates on monitoring activities.
• Support coordination with customs authorities and relevant government entities regarding duty exemption and import clearance processes when required.
• Facitate communication between project stakeholders to ensure timely resolution of operational issues.

Monitoring and Quality Assurance

• Monitor contractor performance against agreed Key Performance Indicators (KPIs) and contractual deliverables.
• Verify compliance with our client procedures, donor requirements, environmental standards, and applicable national regulations.
• Identify implementation risks and recommend mitigation measures to improve project performance.
• Support quality assurance activities through regular inspections, documentation reviews, and verification of field activities.
• Contribute to lessons learned exercises and recommend improvements to project implementation processes.

Monitoring and Progress Controls

• Ensure timely monitoring of water trucking operations and service delivery against approved work plans.
• Monitor contractor performance and recommend corrective actions where necessary.
• Ensure accurate and timely submission of monitoring reports and project documentation.
• Maintain updated monitoring databases and performance tracking tools.
• Support continuous improvement of operational procedures through lessons learned and monitoring findings.
• Contribute to achieving project outputs while ensuring compliance with our client policies, donor requirements, and applicable quality standards.

Project reporting

To Project Manager

Key competencies

• Treats all individuals with respect; responds sensitively to diff erences and encourages others to do the same.
• Upholds organizational and ethical norms.
• Maintains high standards of trustworthiness.
• Role model for diversity and inclusion.
• Acts as a positive role model contributing to the team spirit.
• Collaborates and supports the development of others.
• Demonstrates understanding of the impact of own role on all partners and always puts the end benefi ciary fi rst.
• Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
• Effi ciently establishes an appropriate course of action for self and/or others to accomplish a goal.

Desired Candidate Profile

Bachelor's Degree in Geological Engineering, Geology, Hydrogeology, Water Resources Engineering, Environmental Engineering, or another relevant discipline. A minimum of 7 years of relevant professional experience in WASH, project monitoring, logistics, infrastructure, water supply operations, or project implementation is required. (This may be reduced to 3 years with an advanced university degree, if following standard our client equivalencies.) Experience working with the United Nations or other international organizations is highly desirable. Experience in contractor monitoring, WASH programmes, or infrastructure projects is an asset. Excellent computer skills, including MS Office and experience using ERP or project management systems, are desirable. Fluency in English and Arabic (written and spoken) is required