Job Overview

We are seeking a motivated IT Support professional to join our team in Yemen.

 This entry-level role is ideal for recent university graduates looking to develop a strong foundation in information technology within a dynamic, customer-focused environment. 

You will provide first-line technical support, troubleshoot hardware and software issues, and assist with maintaining and improving IT systems to ensure optimal performance and user satisfaction.

About the Company

Our organization is a forward-thinking leader in our industry, committed to leveraging technology to improve operations and deliver exceptional service. 

Located in Yemen, we foster a collaborative culture that values continuous learning, innovation, and professional growth. 

We offer a supportive environment where you can gain hands-on experience across a range of IT functions and technologies.

Key Responsibilities and Duties

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person support.
• Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot operating systems and standard applications; assist with software updates and patch management.
• Support user account management, including password resets and access permissions within Active Directory or equivalent systems.
• Maintain and document IT assets, inventory, and service requests using the IT service management system.
• Assist with routine network and connectivity troubleshooting, including VPNs, Wi-Fi, and remote desktop support.
• Escalate complex issues to senior IT staff and track resolution timelines to ensure timely closure.
• Contribute to basic IT projects, such as equipment deployment, imaging, and onboarding/offboarding of personnel.
• Adhere to security policies and best practices to protect data and systems.

Qualifications and Requirements

• University degree in Computer Science, Information Technology, or a related field (البكالوريوس/ليسانس مطلوب).
• Career level: Intern/Entry-level (متدرب) with a willingness to learn and grow in IT support roles.
• Foundational knowledge of operating systems (Windows/Linux), common software applications, and hardware fundamentals.
• Basic understanding of networking concepts and tools, including troubleshooting connectivity issues.
• Customer-focused mindset with strong communication skills and a patient, helpful attitude.
• Ability to work independently and as part of a team, with good time-management and organizational skills.
• Basic problem-solving skills and a willingness to research and learn new technologies.
• Arabic language proficiency is preferred; English proficiency is advantageous for certain systems and documentation.

Required Skills

• Hardware and software troubleshooting
• Operating systems installation and support
• User account and access management
• Ticketing and documentation (experience with ITSM tools is a plus)
• Basic networking and remote support
• Customer service and effective written/verbal communication
• Attention to detail and problem-solving ability

Benefits and Perks

• Competitive salary and potential for performance-based progression
• Structured onboarding and ongoing training opportunities
• Exposure to a range of IT disciplines and real-world projects
• Supportive team environment with avenues for professional development
• Potential for career growth within the organization