Job Description
For our program in Yemen, we are looking for a Medical Team Supervisor, the position will be based in Sana’a with field visits.
Médecins du Monde (MdM) is an international humanitarian organization whose mission is to provide medical care for the most vulnerable populations, the world over, including France. It seeks to stimulate voluntary commitment from doctors, other health care providers, and from those whose expertise in other fields is needed for its activities, to enlist all competent support required for the achievement of its projects, and to seek at all times to encourage close working relationships with populations in its care.
Position: Medical Team Supervisor
Contract: Full-time
Location: Sana’a
Reporting to: Health Activity Manager
Job Purpose
Under the supervision of the health activity manager, the Medical Team Supervisor will be responsible for the following main activities:
- Providing technical support to health facility (HF) medical and paramedic’s staff.
- Management and technical support of the health facility supervision team.
- Collection and analysis of health & pharmaceutical data.
- Developing coherent project implementation strategy.
- Reporting and attendance to different meetings.
- Oversee the quality of medical services provided by the healthcare facility or organization. Implement quality assurance programs, protocols, and performance metrics to monitor and improve patient care outcomes.
- Coordinate clinical operations to optimize workflow, patient flow, and resource utilization. Streamline processes, implement best practices, and resolve operational challenges to enhance efficiency and productivity.
Main activities
Providing technical support to health facility (HF) medical and paramedics staff
- Train HF staff on medical protocols including hygiene protocols.
- Ensure use and respect of medical protocols through observation and supervision of medical and paramedics staff.
- Implement regular On-Job Trainings (OJT) and supportive supervision according to a weekly/monthly schedule.
- Establish mechanisms of providing regular weekly/monthly feedback on statistics and health activities to HF staff.
- Plan and implement thematic capacity building or specific trainings according to the identified needs for HF staff.
- Participate in establishing/improving referral system.
- Supervise drugs stock management in the HF.
- Ensure rationalization of medication and other medical consumables.
- Conduct regular clinical audits to assess compliance with clinical standards and identify areas for improvement.
Management and technical support of the health facility supervision team
- Train supervision team on medical protocols including hygiene protocols.
- Ensure use and respect of medical protocols through observation and supervision of the staff.
- Plan and implement thematic capacity building or specific trainings according to the identified needs for the supervision team.
- Organize the weekly schedule of the supervision team to ensure the smooth running of the activities.
- Provide strong leadership to medical and paramedics staff of the supervision team to ensure that they respect their assigned tasks, and understand and work according to MdM principles in collaboration with hospital manager.
Collection and analysis of health & pharmaceutical data
- Provide the HF staff with the necessary data collection tools and ensure that they are fully conversant with these tools.
- Perform proper trainings on data collection tools to ensure accurate collection and analysis of HF data with collaboration to the MEAL.
- Monitor the drug consumption by establishing/maintaining mechanisms of consumption record and inform the health activity manager / Pharmacy advisor in case of any unusual consumption.
- Identify and rectify gaps or weaknesses in medical activities by using monitoring and supervision tools.
Developing coherent project implementation strategy
- Assist in implementing a comprehensive need assessment of targeted HF.
- Assist in preparing and implementing operational action plan in supported HF in collaboration with MdM medical and coordination teams and HF managers.
- Assist in the implementation of the project activities in collaboration with MdM health activity manager and other teams
- Assist MdM medical management in preparing data collection tools as well as medical and paramedics protocol according to MdM, national and international standards.
- Reporting and attendance to different meetings
- Prepare weekly activities report to submit to the health activity manager.
- Compile epidemiological reports for inclusion in medical reports or any other relevant reports.
- Compile drug consumption per month and per health facility.
- Participate in a pro-active way to MdM internal meetings (medical, security…).
PROFILE REQUIRED
Education
- Bachelor degree in medicine (medical doctor).
- Public health / community health is asset.
Professional experience
- Minimum 2 years of experience as team leader or supervisor preferably in INGOs.
- Experience In community health public health (familiar with primary health care package services).
- Experience in training clinical staff.
- Experience in team management.
Skills and qualities required
- Strong Leadership/supervisory Skills and attention to details.
- Active listening skills.
- Ability to adapt to the context (flexible in performing his/her duties).
- Openness: knowing one’s limits and being capable of seeking information from others (opinion of experts, reference works, etc.).
- Strong mentorship skills.
- Ability to give effective presentations.
- Good relations with people, a taste for contact and like to work in team.
- Proficiency with word, excel and other special software.
- Data management and analysis.
- Ability to write assessment, monitoring reports.
- Good sense of organization is essential
OTHERS:
- Establish good relationship with the different stakeholders in order to have a smooth implementation of MdM project.
- Be flexible in performing his/her duties to ensure that beneficiaries are getting good quality services.
- Inform immediately the security focal point in case of any security problem in the field.
- Perform other additional duties on request of the health facility supervisor, health activity manager and/or medical manager and coordination team.