- Contact potential or existing customers to inform them about a service using scripts
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Keep records of calls and sales and note useful information
Proven experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneAbility to learn about products and services and describe/explain them to prospectsExcellent knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaints