What we are looking for:

We are looking for a highly experienced leader to ensure that all support functions are providing high-quality and efficient support to programme implementation. The job holder will be responsible for designing, planning, and leading the implementation of key strategic initiatives to improve systems and structures. They will be playing a key leadership role in planning processes, including the annual budget process, workforce planning and talent management.

What you will do:

• Line management of support managers such as Finance, HR & Administration, Logistics, and ICT as well as matrix support to Support Managers in the Area Offices.
• Member of the Country Management Group (CMG)
• Ensure compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements and national legal requirements, ensuring the development of and adherence to relevant and efficient SOPs and other guiding documents.
• Ensure that NRC Yemen Country office operates within all relevant national laws, and complies with all regulations, including but not limited to employment legislation, VAT regulations, NGO registration requirements.
• Lead a holistic approach between support functions and a robust cooperation between support functions and program teams, including in proposal development, solid Grant-opening meetings, procurement plans, salary spending, workforce planning tools, workload analysis, etc. 
• Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action, oversee yearly strategy for support functions with the intention to drive efficient and effective support systems.
• Responsible for ensuring quality support to project implementation. Facilitate the Master Support Budget and country-level budgets, including assessing and monitoring costs and resource allocation needs.
• Ensure that the master budget and fair share projects are well managed and provide regular updates to the CMG on expenditure.
• Responsible for technical capacity building of support staff and ensuring that the Country Office is a learning organisation where all staff benefit from development opportunities at least annually.
• Support and lead organizational development and change management processes.
• Ensure that data management is secure, and that project participant records, and financial data is adequately protected.
• Emergency response: plan and build into Support plans for emergency response and quick scale-ups.
• Deputize for the Country Director when requested.

Please download the detailed job description to learn more about the position. As the above responsibilities are just a snapshot from the Job description. 

What you will bring:

• Minimum Bachelor’s degree in a relevant Management field of study. 
• Minimum 5 years’ experience from a senior management position with minimum 2 years as Head of Support or equivalent in a humanitarian/ recovery context.
• Experience with working with donors’ budgets and regulations.
• Expertise in allocation of resources and costs and financial analysis.
• Experience with change management.
• Knowledge about own leadership skills/profile with documented results related to the position’s responsibilities.
• Fluency in English, both written and verbal. Knowledge of Arabic is highly desirable.
• Experience in Yemen or similar context preferred.
• Experience working in access-constrained contexts and with remote management an advantage.
• Flexibility, adaptability, and a client-oriented approach with the different stakeholders (regional office, area managers, direct manager, and managed team)

What we offer:

• Duty station: Sana’a - Yemen
• Contract: 24 months (Fixed-term contract renewal based on performance, funds availability and need for the position)           
• Travel: Up to 25% (within the Yemen areas of implementation)
• Salary/benefits: grade 11 on NRC’s salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• We invite applications from all qualified and interested candidates. Send in your application by latest April 4th , 2024.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted.
• If you have any questions about this role, please email [Click to show email]with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• Do demanding and professional work, often in challenging contexts.
• Join a work culture that empowers every employee to share ideas and take responsibility.
• Be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC's operations in Yemen here.