Monitoring, Evaluation, Accountability, and Learning (MEAL) Officer– Readvertising -Sanaa
ACTED Organization Summary:
Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer-term opportunities for sustainable growth and fulfilling people’s potential.
ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential. ACTED is active in 39 countries and implements more than 500 projects a year reaching over 20 million beneficiaries with 6,300 international and national staff.
ACTED has been present in Yemen since early 2012 and has been anchored to the governorates of Ibb, Hudaydah, Raymah, AlDhalee, Saadah, AlJawf, Aden, Dhamar and Marib.
Through its comprehensive programming, ACTED has been covering the full continuum of emergency, rehabilitation and development in Yemen. Emergency activities have focused in the sectors of Agriculture and food Security (e.g. distribution of crop seeds, and livestock), Economic Recovery and Market Systems (e.g. income-generating activities such as cash for work), and WASH (e.g. rehabilitation of water supply facilities, hygiene promotion). ACTED’s food security activities include the distribution of food vouchers, which are a key component of ACTED’s interventions in the country.
ACTED Organization is pleased to announce the below job vacancy with the following details:
- Position: MEAL Officer
- Department: MEAL UNIT
- Location: Sanaa
- Contract Type: Fixed Term
- Contract Duration: 6 months
DUTIES AND RESPONSIBILITIES
1. Monitoring, Evaluation, Accountability, and Learning Systems
1.1. Technical and Systems Development
a) Contribute to the development and updating of the country MEAL strategy, the consolidated MEAL work plan and MEAL MEAL frameworks for all ongoing projects;
b) Ensure that MEAL findings are reflected, and their recommendations are incorporated in future concept notes, proposals, and implementation plans;
c) Implement the MEAL policies and procedures as described in the ACTED MEAL standard guidelines and make sure that the tools are followed as applicable;
a) Contribute to an effective roll-out of M&E collection and reporting systems to all staff and partners through training, site visits, manuals, and other technical support as needed.
1.2. MEAL Implementation and Management
a) Develop the ToRs and mission plans and carry out assessments, monitoring and evaluations (baselines, mid-terms, endlines) as reflected in the ToR and mission plan;
b) Develop and oversee the implementation of appropriate data collection and analysis instruments, methodologies (e.g. survey questionnaires, focus group discussions, key-informant interviews), and data/information dissemination/utilization plans;
c) Closely supervise data collection activities and ensure that data collection teams are organized and resourced as needed and that they deliver as per field mission plans and according to data quality standards;
d) Maintain electronic and/or paper-based MIS systems for tracking and reporting all quantitative data and information including reporting on ACTED’s 16 global strategic program indicators;
e) Analyze MEAL data and produce reports, and factsheets with useful statistical analysis and presentation (charts, tables, histograms, box plots) as necessary in a timely manner;
f) Measure and report on qualitative and quantitative input, process, output, outcome, impact, objective, and goal-level performance indicators for all projects;
g) Provide data to the Project Development Team for use in the preparation of reports to donors and other stakeholders, as required;
h) Contribute to donor proposals and fundraising efforts (particularly logical-MEAL framework designs, formulation of SMART indicators and MEAL budgets) and reports;
i) Provide MEAL-related capacity building and awareness to implementing partners and other institutions supported by ACTED as appropriate;
j) Represent ACTED in different forums on MEAL-related issues when required.
2. Learning
a) Contribute to proactive dissemination and use of knowledge gained through MEAL activities among Project Managers, Technical Coordinators, and Project Development Managers/Officers;
b) Contribute to organizing and facilitating learning events in order to capture best practices and lessons learned when a project closes or as required;
c) Document and share the lessons learned and best practices on time and ensure that the knowledge gained contributes to the improvement of projects and influences the strategic development of future projects and activities;
d) Support project implementation and improvement by providing timely information around project successes to be scaled up as well as challenges to allow ‘course correction’ throughout the life of the program.
3. Beneficiary Complaints and Response Mechanism
3.1. Oversight of the Beneficiary CRM
a) Establish, implement and monitor the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with ACTED standard beneficiary CRM procedures;
b) Ensure the effective functioning of the beneficiary CRM and that beneficiary complaints/feedback is adequately captured, analyzed, addressed, and responded to in a timely manner and utilized by the program and coordination teams;
c) Oversee the proper management of the project CRM central database;
e) Build capacity and understanding among ACTED staff, partners, and contractors on beneficiary accountability and CRM.
d) Accompany the MEAL and/or project teams to the field in order to spread awareness about the CRM to beneficiaries, as well as local authorities and stakeholders in ACTED’s areas of implementation, during field visits;
e) Develop CRM IEC materials in a language that can be widely understood (including people with low levels of literacy);
f) Regularly assess the effectiveness of all information-sharing efforts and incorporate findings into revised approaches;
g) Maintain records of CRM awareness-raising and promotion activities (including approximate numbers of participants) and submit them to Project Managers as required;
3.2. Implementation of CRM
a) Contributing to the implementation of the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with ACTED standard beneficiary CRM procedures;
b) Contribute to the proper management of the project CRM central database;
f) Build capacity and understanding among ACTED staff, partners, and contractors on beneficiary accountability and CRM.
c) Ensure the effective functioning of the beneficiary CRM and that beneficiary complaints/feedback is adequately captured, analyzed, addressed, and responded to in a timely manner and utilized by the program and coordination teams;
d) Receive complaints through a telephone hotline, in writing, and in person;
e) Follow up on complaints received by other ACTED staff with the MEAL diligence as complaints received through the CRM directly;
f) Treat urgent and/or sensitive complaints with the immediate attention they require, and ensure a fast resolution;
g) Maintain confidential and detailed records of all complaints in the CRM database and other electronic and hard copy filing systems, as appropriate;
h) Respond to complaints objectively, accurately, and in line with ACTED guidelines, using the information provided by Project Managers, MEAL Officers/Monitors, Area Coordinators, Technical Coordinators, project documents, FLAT documents, and procedures, etc;
i) Follow up on pending complaints with Project, MEAL, and Coordination staff;
j) Analyse patterns and trends in complaints to help ACTED improve its programming;
k) Produce a monthly analytic CRM report for ACTED staff, following the ACTED template;
l) Adapt and improve the CRM based on monitoring of its effectiveness;
m) Keep close coordination with the CCCM IM officer and record the complaints in the COMPFU received through this channel in the sites managed by ACTED;
n) Lead on maintaining the tracker for level 5 sensitive complaints in close consultation with the Transparency and Compliance Manager.
4. MEAL Team Management
a) Ensure that staff under direct responsibility understand and are able to perform their roles and responsibilities;
b) Manage MEAL Assistants, Monitors and Enumerators delineating their responsibilities and following the work plans and day-to-day activities;
c) Ensure a positive working environment and good team dynamics;
d) Manage interpersonal conflicts among team members;
e) Undertake regular appraisals of relevant staff;
f) Identify the MEAL training needs of team members and discuss plans with the MEAL Manager for both internal and external training;
g) Coach, train, and mentor MEAL Assistants, Monitors, and Enumerators with the aim of strengthening their technical capacity, and exchanging knowledge within the MEAL team;
5. Other
a) Provide regular and timely updates on progress and challenges to supervisors and other team members;
b) Participate in MEAL-related conferences and workshops when possible and stay up to date of best practices and new knowledge created in the field of MEAL;
c) Perform any other related activities as assigned by the immediate supervisor.