Job Description

Job Framework

About MSI Yemen

Established in 1998, MSI Yemen (MSIY) is focused on providing high-quality reproductive health (RH) care through a broad service package including voluntary comprehensive mother and child health (MCH) and RH care including safe delivery, obstetric ante- and post-natal care (ANC/ PNC); as well as other communicable diseases and general healthcare. MSIY does this through a network of clinics; provision of technical and quality support to private midwives and public sector healthcare professionals; and a specialised reproductive contact centre. 

MSIY knows that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world. 

MSIY is seeking to recruit a suitable candidate for the position of MDT Officer to be part of the Clinical Quality and Training Unit at MSIY’s head office.

Key Responsibilities

The MDT Officer is of the Clinical Quality and Training Unit. The unit consists of a manager and several officers who work together to ensure the effective and professional implementation of MSIY’s services. The unit delivers training and provides ongoing clinical quality support to health service providers using relevant, accurate and consistent information about RH and women’s health issues in all programme components. This is all in line with the international MSI partnership gold standards and guidelines, as well as aligned with the local polices in Yemen. The MDT Officer will be responsible for delivering the training and clinical quality support focussed mainly to MSIY’s centres, S. Fs and PSS (public health sites but might also work on other areas of MSIY’s services).

The successful candidate will be responsible for the following among other duties:

Quality of Care

• Ensure maintenance of MSI standards, protocols and values through regular visits and use of the internal audit checklist to monitor quality in centres, S. Fs/ CMWs, PSS/MVA & Classic and PBF channels at least Twice/year. 
• Promote reporting of incident reporting in all MSIY sites and increase reporting of Green & Amber and product related incidents through all MSIY sites.
• Ensure all channel staff understand and promote MSIY’s goal, mission, vision, and the guiding principles.
• Motivate service providers to improve their clinical skills and performance.
• Collaborate with the Quality and Training Manager to constantly improve services, access protocols and update all resources and information.
• Ensure service providers have the necessary information in Arabic to do their work properly, acquire more information and improve their skills.
• Reflect MSIY’s experience on quality and training to other NGOs working in the same field in coordination with the line manager.
• Collaborate with the Quality and Training Manager to constantly improve the quality of services, review the client feedback from both sites and the contact centre, and ensure implementation and follow-up of any necessary changes. 
• Regularly assess clients and providers safety, ensuring access protocols and updating all resources and information.
• Monthly Quality reports are presented in a timely manner and discussed with the Quality and training manager monthly. 
• Lead on preparing and conducting QTA in channel under her responsibility

Training

• Hold regular training needs assessment of service providers in all MSIY sites. 
• Monitor the progress of clinical training in MSIY sites according to the project need.
• Improve skills of service provider and share knowledge on a regular basis through case studies.
• Develop plans and curricula and run specific training courses in infection prevention (IP) and medical emergency management (MEM). Incident management (IM), Family Planning (FP) , Cervical Cancer Screening, Prevention & treatment(CCSPT) and other MSIY areas of expertise for service providers in all programme components.
• Coordinate with the Channel and Regional Manager to deliver trainings as per the annual workplan.

Other

• Assist line manager with ensuring Quality of Care standards are met in the training activities, MSIY protocols are followed and Health education information is consistent and accurate.
• Develop promotional materials and help in the marketing for MSIY sites about core services ,CCSPT MEM & IP, vaccination and RH.
• Promote MSIY values, standards, and core business.
• Assist line manager with any other aspects of work.
• Physical support, supervision for service providers.
• Take up any other task as assigned by line manager.

Skills and Experience

To succeed in this role, you must have:

• Bachelor’s degree in General Medicine and Surgery and preferably with Public health or Community Medicine or post graduate in Obst & Gyno .
• Working with the Ministry of Public Health and Population (MoPHP)/ NGO in the field of RH / FP for at least 3 years. 
• Knowledge and understanding of quality of care within MCH/RH service delivery, health systems strengthening approaches, social and behaviour change, and gender.
• Demonstrated expertise and commitment to a rights-based approach to voluntary MCH/RH services.
• Have computer/ reporting skills.
• Have excellent Arabic and English and communication skills.
• Technical/ training knowledge.
• Be a Yemini national/or have a work permit for expats.

Personal Attributes

• Passion for excellence and quality.
• Ability to work independently as well as part of a team (internally and externally).
• Excellent attention to detail.
• Willingness and ability to travel (10-15% of the time) within the country and potentially for consortium workshops abroad.
• A genuine commitment to the values and ethos of MSI Yemen.
• Results focused and delivered against commitments. 
• Flexible and resilient – can cope with changing priorities.