Job Description

• Position Title:  OPERATION AND SECURITY OFFICER
• Number of Vacancy: 1
• Duty Station: Hadramout
• Position Category:  Full-time  AND   Regular
• Duration of Assignment: 14 Months
• Deadline of the application:  30 Dec 2024

About Mercy Corps:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. 
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. 
Now, and for the future.

Program / Department Summary:

Operations and Security provide key support to the entire country's program in Security, procurement, logistics, administration, and ICT for successful program implementation, Operations and Security sectors is committed to implementing and maintaining the highest standards of efficiency and integrity in the support and services.

General Position Summary:

The Operations and Security Officer is responsible for developing and implementing security protocols, managing office operations, coordinating logistics and deliveries, overseeing IT infrastructure, and handling procurement processes. This role requires conducting risk assessments, maintaining accurate records, ensuring network security, and negotiating with suppliers. Key skills include strong analytical and organizational abilities, technical proficiency, and effective communication to ensure seamless and efficient operations across all departments.

Essential Job Responsibilities:

Security:

• Monitors the security environment and communicates changes to management and staff with routine briefings, recommendations/advises and alerts.
• Provides security briefings and updates to new hires, visitors and as needed. Ensures security orientation is integrated with standard office operational systems.
• Update the security communication phone tree and implement accordingly by sending alerts/advisories and head count procedures. 
• Implement the Safety & Security Management Plan in the field.
• Updating of the external safety and security incidents matrix (data bases) 
• Ensure that an efficient and well-established vehicle/staff tracking system is in place and the tracking file is sent to the Support Service Manager for comments/feedback.
• Lead the Risk Assessment process at regular intervals for any new areas. Make sure that both primary and secondary routes/roads in MC operational areas are assessed/recommended and well identified/briefed to the staff. 
• Investigate security breaches/incidents in the duty station, working closely with local authorities in efforts to ensure MC staff, its assets and interests are protected.
• Maintain a database on information/contact networks and actor mappings throughout the area of assignment in order to enhance MC`s field security capacity.
• Closely monitor MC activities in the area of assignment in terms of security & safety support.
• Provide field staff with travel security clearances.

Logistics and Admin 

• Manage all Mercy Corps and donor assets according to the Field Asset Management Manual.
• Manage all Mercy Corps vehicles and transport needs according to the Field Fleet Management Manual.
• Manage all Mercy Corps warehousing and material management needs according to the Field Warehouse Management Manual.
• Ensuring fleet management complies with MC standards through appropriate allocation and safe use of vehicles (and generators) and servicing & maintenance schedules are constantly adhered to.
• Ensuring the validity and availability of all vehicle documents (Insurance, Log sheets, Fuel Coupons, Trip Tickets etc.).
• Ensuring that all contracts related to logistics are tracked, valid and up to date e.g. Fleet Rental Agreements, Fleet Maintenance Agreement etc.  
• Arrange the required accommodation for Mercy Corps staff & visitors at times. 
• Support in collecting and processing bills of office and expatriate staff residence’s utilities (electricity, water, phone, cellular phones, and internet bills) and process payments in a timely manner while creating a tracking system for all payments.
• Ensure proper inventory of office supplies including kitchen supplies and stationery.
• Ensures that the office property portrays a professional image by ensuring timely maintenance, electricity and furniture fixing. 
• Responsible for petty cash management.

Procurement:

• Full understanding of MC procurement policies and formats. Assist, as needed, in training staff on these policies.
• Assist Program and operational personnel in regular procurement planning meetings.
• Assists staff as needed in creating clear and understandable purchase requests and other documentation.
• Collect quotations and bids from the market for PRs as assigned by a manager – as per Mercy Corps standards and formats.
• Prepare the required documentation of supplies and transactions and complete them with Mercy Corps standards. 
• Assist in the maintenance of thorough procurement files as outlined in the Field Procurement Policies and Procedures.  
• Assist the program and office staff with procurement activities, as required. 

Safeguarding

• Actively learns safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. 
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. 
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options. 
• If relevant, briefing or training any external personnel such as when working with service contractors or subaward partners. 

Team Management

• Design a robust onboarding orientation and training program for IT and Admin for all new mission Staff members
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
• Contribute to office and country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
• Overseeing the Leave Planning and monitoring staff attendance of your team.

Supervisory Responsibility: None

Accountability 

• Reports Directly To: Support Services Manager
• Works Directly With: All departments in other offices (Operations, Finance, Programs, HR, and Security team( 

Knowledge and Experience:

• University degree in Security or business administration or related field.
• Minimum two-year experience in either Operations and/or security, ideally with NGOs or INGOs.
• High level of integrity and the ability to maintain the confidentiality of sensitive information.
• A demonstrated ability to multi-task and process information into action to not delay program activities.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Attention to detail.
• High potential to learn and implement new skills.
• Excellent organizational skills and interpersonal skills.
• Excellent computer skills, Microsoft Office Suite and Microsoft Windows.
• Excellent written and spoken in English and Arabic.

Success Factors:

For an Operation and Security Officer, success hinges on a combination of specific behaviors and attitudes. At the time of hire, critical soft skills include strong communication and interpersonal abilities, enabling effective collaboration with team members and stakeholders. A proactive attitude and problem-solving mindset are essential for anticipating and addressing security and operational challenges. As the role develops, adaptability becomes increasingly important to navigate evolving security threats and operational demands. Continuous learning and a commitment to professional development ensure the officer stays updated with the latest industry practices. Additionally, maintaining a high level of integrity and ethical standards is crucial for building trust and ensuring compliance with security protocols. Overall, a balance of vigilance, flexibility, and a collaborative spirit is key to long-term success in this position.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. 

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the  Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم.  نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.
كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. 

Accountability To Participants

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.